The construction part on the land, thus can replace the red book and pink book. With the above context, it can be said that the State is still confused in granting land use right certificates and ownership of constructions on land, so each Ministry still proposes to grant certificates in the field under its management. The solution for granting certificates for real estate, according to the opinion of NCS, is to only grant one certificate, which confirms both land use right and ownership of constructions on land . The granting of this type of certificate should be assigned to the Ministry of Natural Resources and Environment as the representative of the Government to recognize and protect the land use right and ownership of real estate of the people. Because real estate including houses and land are two fields managed by two Ministries, the Ministries are advisory agencies for the Government, directly under the Government, so if in the capacity of the Government, there cannot be two certificates. The main problem here is the way of thinking about management by sectors of the Ministries, so which sectors are under the responsibility of the Ministry, they propose solutions, which sectors are not under the responsibility of the Ministry, they do not mention because they are afraid of conflicting with other Ministries, leading to the phenomenon of overlapping management as mentioned. The issuance of a Certificate of Real Estate including both houses and land is considered a common practice in most countries, including countries with highly developed economies, and the real estates have had Certificates for hundreds of years, so its convenience and reasonableness are not much to debate.
Speeding up the process of granting land use right certificates and ownership of constructions on land will enable real estates to fully participate in official transactions in the market, avoiding forcing real estate owners to participate in underground transactions that cause losses to the State, causing unnecessary disputes in society in the field of real estate trading. To speed up the process of granting certificates, it is necessary to simplify procedures as well as required original documents, accept possible errors and consider them as inevitable consequences of lax management in the past. The collection of land use fees when granting certificates should also be reconsidered in the direction of eliminating this collection because it is also an obstacle to the process of completing the work of granting land use right certificates.
Another problem that exists in the current issuance of land use right certificates is that the definition of the boundaries of each plot of land is relatively simple and in fact this is the cause of many boundary disputes between different land users. In the current land use right certificate form, there is only a drawing of the plot of land placed in the actual orientation with the dimensions of the sides in meters. At first glance, it will not seem strange, but in reality, there are many disputes that arise in practice that the current land use right certificates cannot handle. For example, the boundary of a plot of land with the same dimensions is shifted to another location a distance away (imagine that we move the plot of land to one side without rotating the direction of the land), that is, it is possible to encroach on a neighboring plot of land while leaving the other plot of land on the opposite side a vacant space equal to the area encroached on the first plot of land. Thus, if based only on the current land use right certificate, it is impossible to determine whether the owner of this land has encroached on the adjacent land because the size and direction, which can be checked, of that land are in fact no different from the land use right certificate. This may not seem important, but in reality, many public lands have been encroached in that way without being detected during inspection and the encroached land can be divided with adjacent households. Experience in developed countries shows that in the land use right certificate of each land plot, the boundary of that land plot is determined by coordinate points according to the national coordinate system, so that no matter how much the land boundary (fence) may change over a long period of time, when necessary, its original location can still be accurately determined, so land disputes, especially those about boundaries, will be resolved quickly. Although the problem is small, it has great social significance because the phenomenon of encroachment on public land and border disputes is quite common today and needs to be thoroughly resolved.
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The main problems hindering the development of real estate business in Vietnam - 23 -
The main problems hindering the development of real estate business in Vietnam - 15 -
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Theoretical Basis for Developing Investment Credit Activities at Development Banks -
Characteristics of Business Activities and Business Management Organization at Small and Medium Enterprises in Vietnam
3.5.2. Innovation in providing information for real estate transactions.

Information in the real estate business sector, especially information originating from state management agencies, has a strong influence on business activities.
Real estate transactions need to have a suitable management mechanism so that everyone can access it and the cost of obtaining that information is not high. For example, information on planning, information on the legal status of land plots, real estate, information on real estate transactions that have taken place, especially real estate transactions in the primary market where the State is a party to the transaction. The organization of the information system must be both market-oriented, without a mechanism for asking for and giving, and mandatory for State agencies that own those information sources. For example, the sale of that information can be conducted by (two or more) enterprises that have the right to exploit the databases of State agencies on the basis of paying a fixed purchase price for a certain period of time. The fee for selling such information can be set by the State if there are few organizations that bid to provide information (to prevent these organizations from colluding to raise the price of information) or the price for providing information can be set freely by supply and demand (if there are many organizations participating in providing information), that is, the information system is organized according to a competitive mechanism. The way the real estate information system is organized as above helps the State reduce the cost of maintaining its own apparatus to provide information to the market because this system is both costly and often ineffective, easily turning into a system of asking for and giving because State organizations are often not interested in profits, so there is no effort to popularize their services to the general community, the provision of information services is therefore only an administrative task and not the motivation of the organization. Easy access to market information at low cost will make the real estate market more transparent, less flawed and thus will make it develop in the right direction, reduce negative phenomena as well as bad consequences for market participants.
3.6. IMPROVE THE QUALITY OF PLANNING WORK, REORGANIZATION OF SERVICES SUPPORTING REAL ESTATE BUSINESS ACTIVITIES.
3.6.1. Improve the quality of land use planning and planning.
Land use planning and planning play a very important role in the field of land management and use in the most effective way. The 2003 Land Law has devoted 10 articles, from article 21 to article 30, to regulate planning work, which also shows the importance of this work. Some planning issues have been mentioned in many places but always play an important role, so they need to be mentioned: the scientific nature of land use planning and planning, feasibility in the context of the socio-economic conditions of the country , of each region and the transparency in the publication of approved planning information. The scientific nature of land use planning must be consistent with the overall socio-economic development plan of the country, of each region, of each locality, consistent with natural conditions, economic conditions, society and market demand. Planning must reflect the current status and future land use needs. If these requirements are not met, the planning will not be feasible, will become a suspended planning and will become an obstacle to production and business activities, and to the daily life of the people. The issue of announcing approved planning is also a frequently mentioned issue. There is currently no clear mechanism on this issue, so information about planning is not widely disseminated, leading to violations and unnecessary losses for land users such as construction on planned land, buying and selling land that has been planned for other purposes. Moreover, the lack of a mechanism for widely and promptly announcing approved planning has created conditions for those with advantages to know this information early to take advantage of it and create negative effects in this field. Thus, in addition to widely announcing, timely announcing is very important because this way market opportunities will be shared equally among all citizens, avoiding social injustice. Therefore, there is a need for specific and highly legal regulations in the regulations on timely and widespread announcement of planning, such as announcement in newspapers.
is defined as the official information channel on planning, announced on the websites of designated agencies, announced by signs in public places, near main traffic routes...
One issue mentioned in Chapter 2 is that the planning period as currently prescribed is too short for real estate investment activities (10 years). Therefore, the State needs to study extending the planning period to at least 30 years and include commitments to its responsibilities when the State changes the planning, leading to losses for real estate owners who have strictly complied with the State's regulations in investing in construction works. If the planning period is as short as it is now, it will create a sense of concern among real estate investors, making them very hesitant in their long-term real estate plans.
Another important issue that NCS wants to mention here is the openness of planning options . As we know, planning problems often originate from macro plans and targets, so if planning is implemented scientifically and when the developments of the economic and social environment take place as predicted, it will basically bring good results in the process of putting land into use by the community in general. However, in cases where forecasts about the development of the economy in general and of the region in particular are not accurate, then adjusting the actual use of land to achieve the highest efficiency is a legitimate requirement. For example, land use planning in a certain area stipulates the proportion of land for housing, land for public works, land for commercial centers, land for office buildings, etc. In the first few years, the use of land as planned may be reasonable, but in the following years, when economic and social conditions change not as predicted, causing this area to become crowded with people, making it more popular for commercial activities. Therefore, the demand for housing in this area decreases due to noise while the demand for building commercial centers and office buildings for rent increases. Because the land has been planned,
The current difficulty in changing land use purposes affects the flexibility of land users in the process of land use. The above context shows that in current planning work, it is necessary to move towards open planning to make land use more flexible, more suitable to the requirements of life, improve the efficiency of land use as well as reduce State intervention in issues whose operation should be left to the market, should be decided by the requirements of life without affecting social order. The openness of planning here is understood as a piece of land that can be used for purposes that are not prohibited , for example, a piece of land in an urban area can be used as an office area, as well as a house... while not being allowed to build industrial production facilities, or not being allowed to make a market... It is thought that the openness of planning will increase the efficiency of general land use in society because it can be inferred that if each land user always uses his land with the highest efficiency without reducing the efficiency of land use of other users, it means that the efficiency of land use on a social scale will increase. Increasing the openness of land use planning also has the effect of reducing the opportunity for negative phenomena to arise in current land management because land users can change the purpose of using their land for purposes that are not prohibited and do not have to carry out procedures to convert land use purposes as at present.
3.6.2. Services supporting real estate business activities.
Consulting and brokerage activities play an important role in real estate business. Due to the current chaotic state of this activity, it is necessary to reorganize and rectify this activity. Real estate consulting and brokerage activities must be considered a profession like many other professions in society, so this activity must be subject to the regulation of relevant laws to ensure that this service develops in the right direction as well as to ensure the interests of the subjects participating in the real estate market. The solution proposed here is that those who participate in this activity
must be registered with the competent State agency. The State needs to issue legal documents to manage this service, which clearly stipulate the conditions that organizations and individuals participating in providing this service must have, such as business registration certificate, practice license, requirements on transaction location, regulations on fee ceilings, regulations on the responsibilities of these organizations and individuals when they cause damage to customers.
Real estate valuation services in the secondary market are an important service in the system of real estate business activities and are currently only developing at a very rudimentary level, only available in large real estate transaction centers but not really trusted by market participants. The State needs to make this activity a conditional business because valuation requires good experts, who are well-trained and have a lot of practical experience. Regulations on work procedures, on the responsibility of service providers for the quality of the services they provide, on the ceiling of service fees, etc. also need to be regulated to ensure that this activity develops in the right direction. Experience in developed countries shows that if well organized, these valuation centers can become very prestigious, supporting real estate business activities, not only providing services for transactions between individuals and organizations in society but also providing services for transactions in which the State is also a participant.
The new Law on Real Estate Business passed by the National Assembly and effective from January 1, 2007 has included these services as part of real estate service business activities and the requirements for service providers are similar to the proposals in this Thesis. The implementation of this Law depends on sub-law documents as well as the implementation of relevant agencies, but it is certain that it will contribute to making real estate business activities and accompanying services in Vietnam more transparent.
CONCLUDE
It can be said that from the first parts of the overall research on the issues of real estate business in general, to the analysis of the current situation of real estate business in Vietnam over the past ten years, to the proposal of solutions to promote this business in Vietnam, most of the issues and aspects of real estate business have been researched and mentioned. Some issues are only mentioned briefly, some are analyzed in detail depending on their importance in relation to the topic of the thesis.
The thesis mentioned basic concepts of real estate and real estate business, studied the main issues of real estate business such as market research, real estate valuation, capital mobilization for real estate business... Experience in developing real estate business in countries such as China and the US was also studied to supplement the practical proposals of the PhD student stated in the thesis.
Based on the scientific arguments of real estate business activities, and the current status of issues related to this activity in Vietnam, the thesis has deeply analyzed the current favorable and difficult factors, thereby boldly proposing a system of solutions to promote the development of real estate business activities in Vietnam. The solutions proposed first come from the characteristics of the legal system and business environment in Vietnam and then are the distillation of advantages in the management system, in the vivid practice of real estate business activities in developed countries, so the researcher hopes that these solutions are both highly feasible and can become a lever to promote the development of real estate business activities, meeting the increasing demand for real estate of society.
The key solutions proposed here include:



![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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