CONCLUSION OF CHAPTER 1
Foreign exchange trading is one of the important activities of commercial banks, which is indispensable in the operating conditions of a modern bank. Developing foreign exchange trading of commercial banks is not only meaningful for banks but also for the economy. Developing foreign exchange trading of commercial banks through foreign exchange trading activities aims to stabilize exchange rates, reduce the tension of foreign exchange supply and demand, promote the development of investment activities and other activities of the economy to develop accordingly. At the same time, developing foreign exchange trading brings profits to banks, enhances the position of banks in the banking community, expands relationships with new customers, thereby helping banks exploit funding sources from banks, foreign financial institutions and capital sources in the international financial market. This is also an opportunity for banks to modernize banking technology and integrate with the banking community. Therefore, to achieve success, Vietnamese commercial banks flexibly and creatively apply foreign exchange trading experience of banks around the world to Vietnam's conditions to gain the highest profits.
CHAPTER 2. CURRENT STATUS OF FOREIGN CURRENCY BUSINESS DEVELOPMENT IN THE INTERNATIONAL MARKET OF VIETNAMESE COMMERCIAL BANKS
2.1. General overview of Vietnamese commercial banks
2.1.1. The formation and development process of Vietnamese commercial banks
On May 6, 1951, the Vietnamese banking industry was established. From its establishment until 1986, the Vietnamese banking industry mainly served the war and restored the country.
During the period 1860-1990, the banking industry gradually separated the state management function from the monetary business function and orientations for two-level banking activities were formed.
In particular, in 1990, an important milestone in the banking industry was the establishment of four state-owned commercial banks and the promulgation of two State Bank ordinances, officially transforming the operating mechanism of Vietnamese banks into two levels: the State Bank and the Vietnamese commercial banking system. Accordingly, the State Bank (SBV) performs the task of state management of currency, payment credit, foreign exchange management, is the only bank allowed to issue, is the bank of banks, is the state bank. Vietnamese commercial banks carry out currency business and banking services.
In 1991-1992, with the participation of joint stock commercial banks, joint venture banks, branches and representative offices of foreign banks in Vietnam, the development of Vietnam's banking industry became more diverse.
After more than 20 years of establishment and development, the Vietnamese commercial banking system has continuously developed in terms of scale, quality and operational efficiency. By the end of 2011, the Vietnamese commercial banking system included: 5 state-owned commercial banks (Agribank, BIDV, Vietinbank, VCB and MHB), 35 urban and rural joint stock banks, 50 foreign bank branches and 4 joint venture banks.
State-owned commercial banks Joint-stock commercial banks Foreign bank branches NHLD
60
50
48
48
50
40
37
31
37
33
39
40
39
37
35
30
20
10
5 5 5 5 5 5
0
2005
2006
2007
2008
2009
2010
2011
2012
Chart 2.1 Number of commercial banks in Vietnam
(Source: Annual Report of the State Bank of Vietnam for the period 2006-2011)
In addition to the development of the network, the scale of commercial banks' operations also grew strongly. The scale of equity of Vietnamese commercial banks in the period 2006-2011 increased over the years. In particular, the scale of Agribank's equity increased dramatically in the period 2006-2011. If in 2006, the scale of this bank's equity was only at a low level of 2,565 billion VND, in 2011 this figure reached 40,575 billion VND. Techcombank is the bank with the lowest equity among the six banks, in 2011 it was only at 11,234 billion VND.
By the end of 2011, the equity of Vietnamese commercial banks within the scope of the study reached 144,288 billion VND, more than five times higher than in 2006. Total assets of Vietnamese commercial banks in 2011 reached 2,199,399 billion VND.
2.1.2. Main business activities of Vietnamese commercial banks
2.1.2.1. Capital mobilization activities
Capital mobilization is an important activity, deciding the success or failure in banking business. Banks that mobilize large amounts of capital at reasonable costs are the first step to achieving success. Therefore, all commercial banks
Vietnam pays great attention to capital mobilization activities, which is reflected in the capital mobilized by banks which has continuously increased over the years, with an average increase of 23.3% in the period 2006-2011. In particular, capital mobilization of credit institutions has a clear differentiation, with a strong increase for the group of joint-stock commercial banks, while the increase is only moderate for the group of state-owned commercial banks. Accordingly, by the end of 2011, the capital mobilization growth rate of the group of joint-stock commercial banks reached 22.4%, and the group of state-owned commercial banks reached 15.3% (compared to 2010).
Table 2.1 Capital mobilization of Vietnamese commercial banks
Unit: Billion VND
Bank
2006 | 2007 | 2008 | 2009 | 2010 | 2011 | |
Agribank | 231,826 | 305,671 | 375,033 | 434,331 | 475,011 | 504,425 |
BIDV | 113,612 | 141,857 | 181,048 | 203,298 | 280,206 | 358,664 |
VCB | 152,125 | 177,906 | 196,507 | 230,953 | 267,856 | 277,050 |
Vietinbank | 129,805 | 155,466 | 174,906 | 220,436 | 339,699 | 431,905 |
ACB | 39,736 | 74,943 | 91,174 | 134,502 | 183,132 | 234,503 |
Techcombank | 14,636 | 35,149 | 51,582 | 83,295 | 123,358 | 140,751 |
Add | 681,740 | 890,992 | 1,070,250 | 1,306,815 | 1,669,262 | 1,947,298 |
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Using Cross Currency Contracts to Speculate on the Foreign Exchange Market: -
Balancing Supply and Demand of a Country's Currency in the Foreign Exchange Market -
Current Status of Foreign Exchange Trading Activities at NHtmcp Ctvn -
Foreign Currency Demand in the Informal Foreign Exchange Market

(Source: Annual Report of Vietnamese Commercial Banks 2006-2011)
Vietnamese commercial banks mobilize capital from the economy and the interbank market. For commercial banks in Vietnam today, capital mobilized from customers always accounts for the largest proportion, on average in the period 2006-2011 at 75.1%, in which Agribank, VCB have the highest mobilization from customers at 80.1% and 80.4% respectively and Vietinbank has the lowest capital mobilization at 64.5%. The average growth rate of customer deposits in the period 2006-2011 of the selected commercial banks for research is 26.7%. This growth can be explained by the fact that in the fierce competition with each other, banks have to offer quite flexible forms of savings mobilization and interest payment, which are somewhat suitable for the different needs of the public, at the same time.
Banks also expand and improve the quality of payment activities to attract more deposits from businesses.
Table 2.2 Capital mobilization ratio from customers of Vietnamese commercial banks
Unit of measure %
Bank
2006 | 2007 | 2008 | 2009 | 2010 | 2011 | TB | |
Agribank | 42.1 | 76.0 | 89.8 | 84.5 | 80.0 | 89.0 | 80.1 |
BIDV | 80.0 | 67.6 | 79.0 | 77.8 | 87.3 | 67.1 | 76.1 |
VCB | 73.6 | 79.6 | 79.9 | 73.2 | 89.9 | 81.9 | 80.4 |
Vietinbank | 70.5 | 72.5 | 69.5 | 67.3 | 60.6 | 59.6 | 64.5 |
ACB | 74.0 | 73.8 | 82.4 | 81.0 | 75.3 | 60.6 | 72.4 |
Techcombank | 65.4 | 69.6 | 76.8 | 74.9 | 65.3 | 66.0 | 69.0 |
TB | 63.2 | 74.3 | 81.6 | 77.6 | 77.3 | 72.3 | 75.1 |
(Source: Annual Reports of Commercial Banks for the period 2006-2011)
In addition to capital mobilized from customers, which accounts for the largest proportion, the bank's capital is also mobilized from issuing promissory notes and bonds; and borrowing from the State Bank and other credit institutions.
The growth in scale helps Vietnamese commercial banks improve their financial capacity. The average capital adequacy ratio of state-owned commercial banks has increased significantly since. In the coming time, the trend of capital increase of Vietnamese commercial banks will continue to increase, especially the state-owned commercial banks.
Table 2.3 Capital adequacy ratio of Vietnamese commercial banks
Unit: %
Bank
2006 | 2007 | 2008 | 2009 | 2010 | 2011 | |
Agribank | 5 | 7.2 | 8.5 | - | 6.4 | 8.0 |
BIDV | 5.5 | 6.7 | 8.94 | 7.55 | 9.32 | 10.1 |
VCB | 9.3 | 9.2 | 8.9 | 8.11 | 9.0 | 11.14 |
Vietinbank | 5.18 | 11.62 | 8.0 | 9.0 | 8.02 | 9.0 |
ACB | 10.9 | 16.19 | 12.44 | 9.97 | 8.9 | 9.25 |
Techcombank | 17.28 | 14.3 | 13.99 | 9.6 | 12.3 | 11.43 |
(Source: Annual Reports of Vietnamese Commercial Banks for the period 2006-2010)
Circular 13/2010 of the State Bank of Vietnam on safety ratios in banking business stipulates: the minimum capital safety ratio of banks must reach 9%. Through Table 2.2, we can see the efforts of commercial banks, especially state-owned commercial banks, in raising the CAR ratio in accordance with regulations. In the period 2006-2009, most of the banks in the six banks selected for research achieved the minimum CAR ratio of 8%. However, by 2010, with the promulgation of Circular 13, it placed great pressure on domestic commercial banks to raise the CAR ratio to a minimum of 9%. Banks mostly chose the solution of increasing equity to increase CAR. In 2010-2011, commercial banks had a sudden increase in equity compared to 2009, with an average increase rate of over 30%. Despite many efforts to increase equity in 2010, among the six banks selected for research, three banks, Agribank, Vietinbank and ACB, did not meet the regulations. In 2011, Vietnamese commercial banks made outstanding efforts to increase capital safety ratios, except for Agribank.
2.1.2.2. Credit activities
Credit to the economy grew slowly in the first four months of 2010, but then credit growth began to increase rapidly, averaging over 2%/month. With the efforts of the State Bank, the total credit of the banking system to the economy was 31.19% (lower than the growth rate of 37.53% in 2009).
Table 2.4 Outstanding credit balance of Vietnamese commercial banks
Unit: Million VND
Bank
2006 | 2007 | 2008 | 2009 | 2010 | 2011 | |
State-owned commercial banks | 459,409 | 578,175 | 687,768 | 861,105 | 1,044,521 | 1,097,896 |
Joint Stock Commercial Bank | 131,361 | 286,423 | 337,744 | 452,495 | 592,769 | 630,232 |
NHLD | 8,711 | 12,331 | 16,542 | 14,568 | 15,703 | 16,292 |
External Bank | 55,751 | 83,221 | 124,164 | 123,231 | 133,335 | 145,388 |
Whole system | 655,232 | 960,150 | 1,166,218 | 1,451,399 | 1,786,328 | 1,889,808 |
(Source: Annual Report of the State Bank of Vietnam 2006-2011)
Total credit growth of credit institutions is quite good, with an average increase of 23.6% in the period 2006-2011. The group of joint stock commercial banks maintained the highest credit growth in the entire system, reaching 36.8%, the group of commercial banks and foreign bank branches reached 20.2%. The group of foreign commercial banks reached 19%. (Appendix 1)
State-owned commercial banks Joint-stock commercial banks Foreign commercial banks
140.0%
120.0%
100.0%
80.0%
60.0%
40.0%
20.0%
0.0%
2006
-20.0%
2007
2008
2009
2010
2011
Chart 2.2 Credit growth of Vietnamese commercial banks
(Source: Annual Report of the State Bank of Vietnam 2006-2011)
Regarding the currency structure, in 2011, VND credit grew by 10.2%, lower than in 2010 (in 2010 it increased by 27.24%), foreign currency credit grew by 18.7%, lower than in 2010 (in 2010 it increased by 45.8%). Thanks to the tight monetary policy, foreign currency credit in 2011 decreased but was still higher than VND credit growth.[6]
In 2011, the banking industry has continuously experienced many fluctuations, especially in interest rates and credit in a direction that is not beneficial to the operations of commercial banks. The State Bank of Vietnam continuously adjusted operating interest rates in a tightening direction and set a ceiling on VND and USD mobilization interest rates in order to control inflation and stabilize the macro economy. Credit growth was slow in the first 8 months of 2011, due to the lack of proper regulation and circulation of capital. However, Circular 13 has been adjusted by removing the 80% restriction on the lending rate from mobilization in order to
overcome the above problem. By the end of 2011, the interest rate level is expected to decrease and the legal environment will continue to improve. However, exchange rate pressure still exists and the bad debt ratio still tends to increase.
Table 2.5 Bad debt ratio of Vietnamese commercial banks
Unit: %
TT
Bank | 2006 | 2007 | 2008 | 2009 | 2010 | 2011 | |
1 | Agribank | 1.9 | 2.5 | 2.68 | 2.6 | 6.7 | 6.0 |
2 | BIDV | 9.6 | 3.9 | 4.02 | 2.8 | 2.8 | 2.7 |
3 | VCB | 2.7 | 3.87 | 4.61 | 2.47 | 2.83 | 2.03 |
4 | Vietinbank | 4.36 | 2.3 | 1.81 | 0.61 | 0.66 | 0.75 |
5 | ACB | 0.1 | 0.9 | 0.4 | 0.3 | 0.34 | 0.89 |
6 | Techcombank | 3.1 | 1.4 | 2.56 | 2 | 2.29 | 2.6 |
Medium | 3.63 | 2.48 | 2.68 | 1.8 | 2.1 | 3.39 |
(Source: Annual Reports of Vietnamese Commercial Banks 2006-2010)
Credit quality has been improved thanks to the simultaneous application of solutions to enhance the capacity of credit institutions to self-control credit quality; inspection and supervision of bad debt handling. The bad debt ratio of commercial banks has gradually decreased from 3.5% in 2008 to 2.5% in 2010. Some state-owned commercial banks have significantly reduced bad debt ratios in the period 2006-2010. For example, BIDV in 2010 decreased by 6.8% compared to 2006, Vietinbank decreased by 3.7%. For the group of joint-stock commercial banks, the bad debt ratio is lower than the group of state-owned commercial banks such as ACB with a bad debt rate of 0.34%, Techcombank with a rate of 2.29%. In 2011, the bad debt ratio of the entire commercial banking system was 3.29%, higher than in 2010. The bad debt ratio of Vietnamese commercial banks is quite high. While regional countries such as Thailand are 6% and Malaysia are 7%.
The reason for the increase in bad debt ratio is that commercial banks have not proactively limited lending to high-risk areas such as real estate loans, securities investment, etc. while still having to continue to achieve the goal of increasing capital at a high rate.
In short, through the innovation process, the banking industry has made contributions.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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