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Survey Results on Qlnn Evaluation of Tourist Accommodation Services


Through the above survey chart, we can see that the majority of tourist accommodation establishments in Quang Ninh province are tourist motels (73.3%) because this type of business requires a small investment capital, the room rental price is not high, so it is suitable for a large number of tourists staying overnight in the area, so business investors focus their capital on building motels. The number of houses with rooms for tourists to rent accounts for 20% of the votes surveyed, which is neither large nor small, the main reason is that households have large houses, the family does not use them all, so they take advantage of renting them to tourists to earn extra income and also meet the needs of a large number of tourists with average income. The number of tourist accommodation ships and hotels surveyed accounts for a small proportion of 3.3%. This number is quite small, so in the coming time, the province needs to have measures to encourage businesses to invest more diversely in this form of business.

Table 3.3: Survey results evaluating state management of tourist accommodation services

Unit: %


TT

Evaluation criteria

Agree

Do not have

opinion

Are not

Agree

1

Local CSLT development speed

very fast

95.2

0

4.8

2

Technical facilities of CSLT

increasingly improved and modernized

53.4

31.3

15.3


3

The State management agency sets out the criteria.

Technical standards and norms in tourist accommodation are precise and scientific.


66.7


20


13.3


4

Classification of tourist accommodation establishments and organizations

transparent assessment and classification of tourist accommodation establishments


46.7


33.3


20

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Survey Results on Qlnn Evaluation of Tourist Accommodation Services

(Source: Author's survey results)


The survey results above show that the general level of all criteria is assessed as having good quality: 95.2% of the survey votes agree that the speed of development of CSLT in the locality is very fast; 53.4% ​​of the votes agree that the technical facilities of CSLT are increasingly improved and modernized; 66.7% agree that the State Management Agency sets out technical standards and norms in tourist accommodation accurately and scientifically; 46.7% of the votes agree with the classification of tourist accommodation establishments and the transparent organization of appraisal and ranking of tourist accommodation establishments.

It can be said that in recent times, the leaders of Quang Ninh province have made great efforts to implement many drastic solutions to improve the tourism business environment of the province. The tourism image of Quang Ninh is gradually becoming more beautiful in the eyes of every tourist. Quang Ninh is determined to build a safe, friendly and attractive tourism business environment.

A typical example of state management of tourism services is Ha Long city - the tourist center of Quang Ninh province. In order to improve the quality of tourism services and minimize unfortunate incidents in passenger transport activities on the Bay, in recent years, Quang Ninh province has issued many regulations and documents to strengthen the management of tourist boat activities on the Bay better and better...

To ensure the rights of tourists, create a fair and healthy tourism business environment, and avoid unnecessary losses. Recently, agencies and units of the People's Committee of Ha Long City and the Ha Long Bay Management Board have regularly inspected and supervised tourist boats transporting visitors to Ha Long Bay, thereby discovering many tourist boats violating the following errors: running on the wrong route, picking up and dropping off passengers at the wrong place; violating legal regulations on inland waterway traffic safety, quality of tourist services and regulations on prices and fees... At the same time, the management agency also requires the owners of tourist boats to have strict management measures for captains and crew members to strictly comply with regulations on transporting tourists to visit Ha Long Bay.


However, there are still some limitations in the state management of tourist accommodation services, such as the organization of appraisal and inspection of motels is still simple, sketchy, and not meticulous; technical standards are not specific; especially the technical facilities of tourist accommodation facilities are still not modern, leading to the result that 31.3% of the votes have no opinion and 15.3% of the votes disagree that the technical facilities of CSLT are increasingly improved and modernized; 20% have no opinion and 13.3% of the votes disagree that the state management agency sets out technical standards and norms in tourist accommodation accurately and scientifically; 33.3% of the votes have no opinion and 20% of the votes disagree with the way to classify tourist accommodation facilities and organize appraisal and ranking of tourist accommodation facilities in a transparent manner. [26]

g. Facilities that meet standards for serving tourists

To date, the province has 62 establishments meeting the standards for serving tourists (31 shopping spots and 31 restaurants). Establishments granted the signboard of meeting the standards for serving tourists must meet the standards specified in Circular No. 88/2008/TT-BVHTTDL dated December 30, 2008 of the Ministry of Culture, Sports and Tourism and Document No. 4525/UBND-DL1 of the Provincial People's Committee.

The Department of Tourism has focused on synchronously implementing the management of qualified business establishments serving tourists in recent times, from developing programs and plans, issuing coordination and directive documents to specific activities (inspecting and handling violations; reviewing, counting and evaluating service quality; organizing conferences to propagate and guide the implementation of legal regulations; training on business reporting; coordinating training on tourism expertise). The qualified establishments have contributed to diversifying tourism products , creating jobs and income for tens of thousands of workers.[26]


3.3.3. Management of environmental sanitation, food safety and security, safety, and prevention of social evils in accommodation service establishments

a. Application of science and technology and environmental protection

Well implemented the Environmental Planning of Quang Ninh Province to 2020, vision to 2030, the Environmental Planning of Ha Long Bay to 2020, vision to 2030 and the Environmental Improvement Project of Quang Ninh Province, proposed projects and solutions for environmental management in tourism activities with a focus on environmental protection of Ha Long Bay, Bai Tu Long, Yen Tu Scenic Area, so far the above plans and projects have been basically completed. The province directed localities to develop environmental protection plans, build prohibited areas for mineral exploitation activities. Urge and supervise coal industry units to renovate and restore the environment, treat wastewater in coal mining activities, contributing to gradually regenerating the environmental landscape, preventing erosion and washing away soil and rocks into Ha Long Bay and Bai Tu Long. Up to now, most units in the Vietnam Coal - Mineral Industries Group have completed the environmental restoration project in accordance with the law and planted trees to restore the environment. Environmental protection tasks in coal mining activities are an important solution in improving the environmental quality of tourism activities in the province. Organize inspections and require restaurants and hotels around Ha Long Bay to connect domestic wastewater discharge points to the city's centralized wastewater treatment system.

The Provincial People's Committee has directed relevant agencies to promote propaganda work, raise awareness of environmental protection and biodiversity conservation for the community in the direction of innovation, rich content, and diversified forms. Organize dissemination and replication of effective models in self-management of environmental protection, thereby enhancing the role of the community in monitoring environmental protection activities and biodiversity conservation; at the same time, launch


The movement aims to build, maintain and develop a volunteer force to protect the environment and conserve biodiversity, regularly operating in groups and organizations in the area. Up to now, many specific models and activities have been implemented, such as: Classifying waste sources according to the model of recycling, reusing, and reducing waste (3R); building self-managed roads; establishing cleaning teams for each neighborhood; Green Sunday program, Earth Hour, protecting and cleaning the sea, collecting waste from alleys, and participating in environmental impact assessment right in the area where they live.

Dissemination of legal regulations on environmental protection, forest protection, and biodiversity for production, business, and service enterprises in the province has been promoted; combined with solutions to publicly disclose information on units with violations; at the same time, attracting community participation in monitoring implementation; Focusing on effectively implementing the Project "Incorporating environmental protection contents into the national education system" according to Decision No. 1363/QD-TTg dated October 17, 2001 of the Prime Minister and including the issue of climate change in environmental education content at all levels and grades in the province's education system. In addition, promoting the role of the Fatherland Front and mass organizations in mobilizing the entire population to participate in environmental protection, forming awareness, and changing the behavior of each person in an environmentally friendly direction.[27]

b. Ensuring security, social order and safety, expanding international cooperation

National security and defense work has been gradually consolidated and enhanced, ensuring the building of a strong armed force in all aspects to meet the requirements of performing tasks in the new situation. Security and order for important events during the year have been absolutely safe (50 important political and social events: Ha Long Tourism Week, 80th Anniversary of the Mining Workers' Traditional Day; 103 high-ranking delegations of


The Party, the State and international guests visited and worked in Quang Ninh). Strengthened coordination to grasp and manage 27 NGO project programs, protected the safety of 75 delegations. 524 provincial officials went on business trips, studied, and traveled, and 165 delegations and 1,999 foreigners came to visit and work. Well implemented the management of key routes, prevented drug crimes, crimes violating the law on environment, resources and food safety and hygiene (detected and handled 607 enterprises, organizations and individuals who violated the law, fined nearly 6.63 billion VND);

Inspect and handle 2,630 establishments and cases of violations of regulations on residence management and conditional business lines; traffic safety work has been innovated with propaganda work in both content and form suitable for the subjects and areas. Strengthen inspection, control and strictly handle violations, thereby reducing the number of traffic accidents on waterways and roads compared to the same period; Proactively resolve complex factors of economic security, serve the restructuring process of state-owned enterprises and implement key projects of the province to prevent the activities of foreign investors taking advantage of, hiding under the guise of illegal investment, investing in fields and areas with potential risks affecting security and national defense. Timely prevent the plots and activities of hostile forces to carry out activities against Vietnam, prevent disturbances, sabotage, and protests in the province, create a safe and healthy living and investment environment, and attract investors and tourists to come to Quang Ninh province.

Expanding international cooperation: Strengthening cooperation with localities of countries with traditional diplomatic relations such as: China (focusing on Guangxi Zhuang Autonomous Region), Laos, Japan, South Korea, Russian Federation. Promoting the image of Quang Ninh province to countries around the world by creating favorable conditions for many foreign press delegations to operate in the province, ensuring security and foreign propaganda orientation, combining promoting the image of Ha Long Bay and Quang Ninh to friends.


friends and the international community; Integrating cultural diplomacy and economic diplomacy into investment promotion programs, trade promotion, cooperation with foreign partner localities, official visits and working activities of provincial leaders with localities of other countries to deepen and effectively develop the relationship between Quang Ninh and its partners. Promoting through guiding border localities to implement foreign affairs activities in the area, creating internal strength, thereby proactively handling foreign affairs, national defense and security issues.[27]

Table 3.4: Survey of environmental protection criteria of tourist accommodation services

Unit: %


TT

Evaluation criteria

Agree

Do not have

opinion

Are not

Agree


1

Local natural conditions are favorable for development.

tourism development


96.5


3.5


0.0

2

Local economy development

very stable

67.7

32.3

0.0

3

Favorable business environment

for development

81.9

18.1

0.0


4

Hotels and restaurants are very concerned about environmental protection.

school


60


6.7


33.3

(Source: Author's survey results)

Table 3.4 shows that 96.5% of the votes agree that the local natural conditions are favorable for tourism development. Indeed, this is a strength of Quang Ninh province. Quang Ninh tourism is aiming to become a key economic sector. In recent times, the local tourism industry has made impressive improvements, especially in improving services.


Accommodation facilities contribute to Quang Ninh always being one of the leading tourist centers of the country, an attractive and reliable destination for tourists from all over the world. Regarding the work of ensuring the tourism business environment in the area, in recent times, Quang Ninh has resolutely implemented many measures to rectify this activity. Localities have effectively maintained standing teams to manage the tourism business environment at tourist destinations, installed hotline notice boards, promptly resolved tourists' suggestions, organized regular inspections, promptly handled violations, and ensured safety for tourists...

Strengthening management has contributed to improving the quality of tourism facilities. Some investors and managers and operators of tourism facilities have changed their awareness, seeing the need to maintain and control service quality, develop sustainably, improve professionalism, and ensure service quality standards. Many hotels have focused on investing in upgrading and improving hotel items. Therefore, up to 67.7% of the votes agreed that the local economy is developing very stably; 81.9% of the votes agreed that the business environment is favorable for development; 60% of the votes agreed that hotels and restaurants are very concerned about environmental protection.

However, there are still a few businesses and business households that only focus on immediate benefits and forget about sustainable development without paying attention to ensuring food hygiene and safety, quality of service facilities, still littering the environment, and the wastewater and leftover food treatment process of some restaurants and hotels is not suitable. That is the reason why 33.3% of the survey votes disagree with the criteria. Therefore, the leaders of the State Management of Tourism in Quang Ninh province need to have strong, strict and appropriate measures to quickly end the lack of compliance of some of the above cases to avoid negative impacts on the general image of tourism in the province.

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