membrane with 0.22 µm filter pores. The sterile filtrate is immediately filled into a sterile tube (vial) and sealed.
- Filling injections: the volume of medicine filled into the tube (bottle) must be checked regularly to make timely adjustments during the filling process, ensuring the required volume is met (see the quality requirements for injections).
Heat sterilization (applied to heat-resistant injectable drugs): injectable drugs after being bottled, viald and sealed will be transferred to the sterilization room. Depending on the injectable drug, the method will be applied.
- Sterilize the oil injection solution by dry heat at 180 o C for 30 minutes.
- Sterilize aqueous injection solutions by moist heat at the temperature and time as shown in Table 4.4.
The next steps are labeling, packaging, testing finished products and warehousing (finished products are only warehoused when testing meets quality standards).
Injection suspension:
Injectable suspension is one of the difficult injectable forms to produce, which is reflected in two aspects: it is necessary to maintain the level of dispersion of the drug in the preparation while ensuring the sterility requirements of the injectable preparation, but the injectable suspension product cannot be sterilized by heat after closing the tube (bottle), because:
- If the injectable suspension is sterilized by heat, high temperature will increase the solubility of the drug in the dispersion medium, the drug particles will be partially or completely dissolved, but when the drug cools, the drug will recrystallize into crystals with very different shapes, sizes and polymorphs that the manufacturer cannot control, changing the bioavailability of the drug.
- High temperatures can also cause changes in the drug, especially when the mixture contains ingredients that are not heat-stable.
Therefore, injectable suspensions must be prepared in sterile environments and equipment and appropriate sterilization methods must be applied for each specific production stage. Injectable suspensions can be prepared by the following two methods:
1) Disperse sterile solid drug into sterile carrier under sterile environmental and equipment conditions through the following steps:
- Prepare a sterile solid drug substance of the specified particle size. The sterile drug substance powder may be obtained by aseptic crystallization or by sterilization by radiation followed by fine division in a suitable blender under aseptic conditions.
- Dissolve the other ingredients in the solvent into a solution or separate solutions, filter if necessary, sterilize these solutions (by filtration or moist heat or dry heat depending on the nature of the solution).
- Create a paste between the sterile pharmaceutical powder and a sufficient amount of the prepared sterile solution (usually using a wetting agent solution).
- Disperse the pharmaceutical paste into the remaining sterile solution and pass the mixture through a homogenizer to obtain a homogeneous mixture.
2) Condensation due to solvent change:
Example of preparing a testosterone injection: prepare the vehicle solution and sterilize it. Dissolve the testosterone in acetone and sterilize this solution by filtering through a 0.22 µm filter (use a filter that is resistant to organic solvents). Add the sterile testosterone solution to the sterile vehicle solution, the testosterone will recrystallize. Dilute the suspension with the vehicle, mix well, let the crystals settle, and aspirate the clear liquid. Add the vehicle and repeat the process several times until all the acetone is removed. Dilute the suspension to the desired volume and bottle under aseptic conditions.
Emulsion injection
Emulsion injection is a microheterogeneous mechanical dispersion system consisting of two immiscible liquid phases conventionally called oil phase and water phase, in which one phase is dispersed into the other phase in the form of droplets with diameter of 0.1 - 0.5 µm thanks to suitable emulsifiers such as lecithin, phospholipid, polysorbate.
To ensure the droplet size of the dispersed phase after dispersing the oil phase into the water phase to form an emulsion, it is necessary to filter the emulsion through a filter membrane with a 0.5 µm filter hole.
During the storage of the drug preparation, the droplet size of the dispersed phase may increase due to the droplets spontaneously aggregating together to form larger droplets, which can easily cause injection accidents, especially D/N emulsions used for intravenous injection.
In general, injectable emulsions are difficult drugs to prepare. In practice, there are some D/N type fatty oil emulsions used for intravenous injection to provide energy to patients.
Dry powder injection
The preparation procedure with the powder for injection may be as follows:
Object
Technical operations | Content control | |
Recipe | → Calculate quantity | Check the formula |
Pharmaceutical ingredients, Excipients | → Weigh, grind, pulverize, and sterilize | Check the weight, check |
↓ | condition | |
Single powder | → Mix and match | Content, copper |
↓ | best | |
Double powder | →Distribution | |
↓ | Weight | |
Pharmaceutical bottle | → Close the lid | |
↓ | ||
Labeling | ||
↓ | ||
→Boxed | ||
↓ | ||
Finished product | → Isolation | Tested according to standards |
↓ | standard | |
Import to warehouse |
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Some Key Solutions to Promote Positive Changes and Limit Negative Changes of Socialist Production Relations in -
Cultivation and Production Process of Special Rare Weasel Coffee
Many solid pharmaceuticals are physically and chemically unstable when dissolved or dispersed in an aqueous medium in the form of solutions or suspensions. For injectable drugs containing such pharmaceutical ingredients, they are usually prepared in the form of dry powders and only
reconstituted into a solution or suspension immediately before injection. Dry powder injectables may be prepared by freeze-drying or spray-drying.
- Freeze dried:
Freeze-drying is a process of drying a frozen aqueous solution at a temperature below the eutectic temperature of the solution, the solvent is removed directly from the solid phase without passing through the liquid phase under reduced pressure (usually below 100 µm Hg), resulting in a dry product.
- Spray drying :
Principle: first, mix the drug solution (according to the established formula), sterilize this solution by filtering through a membrane with a 0.22 µm filter, the sterile filtrate is pumped into the spray dryer and sprayed into the drying chamber of the machine through a nozzle under appropriate spray pressure (generated from an air compressor), the high spray pressure will turn into aerosol form, this aerosol stream is in direct contact with the sterile hot air flow blowing in the same direction, the solvent from the aerosol droplets will evaporate very quickly due to the large contact and leave dry drug powder. The drug powder is then bottled using a suitable powder filling machine. The entire process must be carried out under aseptic conditions.
Spray drying is more economical than freeze-drying, but it is also a technique for producing sterile powdered injectable drugs that is very difficult to implement because this technique requires sterile filtration of a very large amount of air and ensuring the sterility of the entire spray-drying equipment as well as the powder mass after spray-drying from the spray dryer to the powder packaging machine is not simple.
3.3. Some equipment in the production of injectable drugs
- Water Distiller
- Vacuum pipe cleaning and sealing system
- Pill packing and tube welding machine
- Steamer

Figure 4.7. Diagram of water distillation machine

Figure 4.8 Principle of closing each tube

Figure 4.9. Diagram of syringe filling machine

Figure 4.10 Steam sterilizer diagram
(a) Main pressure gauge; b) Separator, c) Pressure reducing valve, d) Air supply pipe for the outer shell, e) Air supply pipe for the sterilization chamber; f) Air filter, g) Pressure gauge for measuring the pressure in the shell, h) Pressure gauge for measuring the sterilization chamber pressure, i) Air vent for the shell, j) Vacuum pump, k) Exhaust pipe communicating with the shell, l) Exhaust pipe for the sterilization chamber, m) Thermometer hole, n) Direct reading thermometer, o) Temperature recording device, p) Filter, q) Check valve, r) Temperature regulator, s) Branch pipe, t) Steam outlet pipe, u) Water shut-off valve).
4. Quality requirements of injectable drugs
Injections are one of the sterile pharmaceutical preparations with very high quality requirements. To ensure the overall quality of an injectable preparation, in addition to strictly controlling all stages in the technical process of injectable production, the injectable preparation must also meet the following quality control requirements and must maintain that quality until the drug is used.
4.1. Sensory indicators
- Colorless or has the color of the drug
- Injectable suspensions are suspensions that may settle but must disperse immediately upon gentle shaking and must maintain a homogeneous dispersion for a sufficient time to draw the correct dose into the syringe. Injectable suspensions contain dispersed particles smaller than 15µm in size, no more than 10% of particles between 15µm and 20µm in size and virtually no particles between 20µm and 50µm in size.
- The emulsion injection must not show any signs of separation.
4.2. Transparency
- Injectable solutions must be clear and free of insoluble particles when examined visually under specified conditions. DĐVN IV (Appendix 11.8, Section B).
4.3. Volume or mass
- Unless otherwise directed, Single-dose Injections must meet the following requirements:
+ Injections with a volume not greater than 5ml meet the requirements of method 1.
+ Injections with a volume greater than 5ml meet the test requirements of method 2. The two test methods are clearly stated in DĐVN IV (Appendix 1, page PL - 28).
- Multi-dose injectable drugs have a prescribed volume limit of:
+ The volume stated on the label is not greater than 50ml, the allowable limit is 10%.
+ The volume stated on the label is greater than 50ml, the allowable limit is 5%.
- Mass uniformity (applicable to single powder drugs): for powder drugs with mass greater than 40 mg, the concentration difference is 10%. When the average mass is equal to or less than 40 mg, the preparation does not have to be tested for mass uniformity, but must be tested for content uniformity.
4.4. Aseptic
Injections must be sterile. If the injections are not sterile, they can cause very serious consequences such as infection at the injection site, blood infection, etc.
To test the sterility of injectable drugs, we often have two commonly used tests: the filtration method or the direct inoculation method. These two methods are clearly stated in DĐVN IV (Appendix 13, page PL - 266).
4.5. Pyrogenic substances
Injections must not contain pyrogens. Pyrogen testing is performed in the following cases:
- For single-dose injectables containing 15 ml or more and for which endotoxin testing is not required, unless otherwise indicated.
- For single-dose injectables with a volume of less than 15ml if the label states “no pyrogen” and there is no requirement for endotoxin testing.
Details on the testing method can be found in DĐVN IV (Appendix 13, page PL – 256).
4.6. Bacterial endotoxins
Bacterial endotoxin testing is performed in cases specified in the monograph or according to specific requirements to detect or quantify bacterial endotoxins in injectable drugs. Details of the test are recorded in DĐVN IV (Appendix 13, page PL - 250).
When bacterial endotoxin testing is required, pyrogen testing is not required, unless otherwise specified.
5. Some injectable drug formulas
5.1. Alteplase, lyophilized powder for injection in vials with 3 strengths (Genentech):
Alteplase 20mg 50mg 100mg
L-Arginine 0.7g 1.7g 3.5g
Phosphoric acid 0.2g 0.5g 1g Polysorbate 80 < 1.6mg < 1.4mg < 11g
The drug is mixed with 0.9% sodium chloride injection solution or 5% glucose at a ratio of 1 mg/ml and infused immediately after mixing.
5.2. Amikacin sulfate 50mg/ml, 2ml vial (Elkins – Sinn, USP 24):
Amikacin sulfate 100ng
Sodium bisulfite 0.13%
Sodium citrate 0.5%
Sulfuric acid to adjust pH = 3.5 – 5.5 (best 4.5) Sterile water for injection to 2ml
5.3. Digoxin 0.25mg/ml, 2ml tube (Glaxo Wellcome):
Digoxin 0.50mg
Propylene glycol 40%
Ethanol 10%
Sodium phosphate 0.17%
Citric acid 0.08%
Sterile water for injection v.s. 2ml Solution has pH = 6.8 - 7.2.
5.4. Ergonovine maleate, 1ml syringe (Lilly):
Ergonovine maleate 0.2mg
Ethyl lactate 0.1%
Lactic acid 0.1%
Phenol 0.25%
Sterile water for injection for 1ml Injection has pH = 2.7 - 3.5.
II. INJECTIONAL MEDICATIONS
1. Definition
Intravenous drug is a sterile aqueous solution or oil-in-water emulsion, free of pyrogens, free of bacterial endotoxins, free of antiseptics, isotonic with blood, used for intravenous infusion in large volumes and at slow speeds.
Figure 4.11. Some forms of intravenous drugs
2. Characteristics of intravenous drugs
Intravenous drugs are a type of injectable drug, so first of all, the preparation must meet the general quality standards of injectable drugs. However, infusion drugs are used in large doses (hundreds of ml for one infusion), so infusion drugs have some characteristics that are different from injectable drugs in general.
- Intravenous drugs do not contain strong active ingredients.
- Injectable drugs are liquid drugs with distilled water as solvent to mix the injection, in which the active ingredient is completely dissolved into a real solution, colloidal solution or dispersed in water to create a D/N emulsion.
- Intravenous drugs are usually solutions that are isotonic with blood and body fluids. If the solution is hypertonic, it must be infused at an extremely slow rate.
- Injectable drugs must not contain bacterial endotoxins and must not contain pyrogens. To ensure this quality requirement, the drug must be sterilized by heat in an autoclave immediately after preparation.
- Infusion solutions must not contain particles detectable by the naked eye and are only allowed to have a certain number of invisible particles (each country's Pharmacopoeia has its own regulations), determined by an automatic particle counter or by filtration and counting under a microscope.
3. Clinical application
Intravenous drugs are used in treatment for many different purposes:
- Provides water and electrolytes when the body is dehydrated and loses electrolytes.
- Provide nutritional needs for the body when the patient cannot eat or drink. In these cases, glucose and fructose solutions can be infused.
Amino acid solutions, D/N type fatty oil emulsions combined with vitamins, minerals and trace elements
- Neutralize and re-establish acid-base balance in case of acidosis or alkalosis due to metabolic or functional disorders.
- Diuretic when the body is in a state of water retention.
- Anticoagulant and blood preservative used in storing fresh blood.
- Used as an intermediate medium or “carrier” for many other injectable drugs, the injectable drug will be combined with a suitable intravenous drug solution immediately before being administered to the patient. The combination of injectable drugs with intravenous drugs is quite commonly used in treatment because it is very convenient, especially when it is necessary to maintain a constant concentration of the drug in the blood at a therapeutically effective level for a long period of time. However, if the drug combination is not compatible with each other, it can cause dangerous complications in treatment.
Incompatibility when combining injectable drugs with infusion drugs can be due to changes in solution pH, solubility of the drug or chemical interactions.
Incompatibility when combining injectable drugs with certain infusion drugs can be recognized by the appearance of precipitation, turbidity, gas formation or discoloration of the solution; but sometimes it is not visible such as changes in pH or drug concentration in the solution due to hydrolysis, oxidation or complexation, which can only be detected by appropriate analytical methods; in addition, there may be incompatibility in terms of pharmacological effects.
In some cases, incompatibilities can be predicted based on the chemical properties of the drug involved. For example, Phenobarbital sodium will precipitate as free acid if Phenobarbital injection is combined with an infusion solution having an acidic pH. Calcium chloride infusion will precipitate when combined with Sodium bicarbonate infusion solution.
To minimize incompatibility when using intravenous drugs as an intermediate medium to introduce drugs into the body, it is necessary to follow some principles:
- Only combine immediately before infusion and only infuse when no changes in the sensory appearance of the drug are detected.
- Do not combine different injectable drugs in the same infusion solution.
- Absolutely do not combine incompatible drugs as indicated in the monographs.
- It is best to combine only when there are research results on compatibility.
4. Quality standards
4.1. Transparency
Infusion solutions must meet the requirements for visual clarity of injectables (Appendix 11.8, Section B) and must meet the requirements for the number and size limits of particles not visible to the naked eye (Appendix 11.8, Section A).



![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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