
Other opinions: Many violations arise because enterprises deliberately prepare financial statements based on subjective ideas and issue accounting policies that benefit the enterprises. Universities will have to change their training methods. Accounting information will be more appropriate and reliable. Inspectors will have to be more professional. There is no difficulty. Difficulties in State management require the management team to have sufficient qualifications and capacity. Training costs are high.
1.8. According to you, with the current situation in Vietnam, if the State allows enterprises to build their own accounting systems to suit the specific business characteristics and management requirements of each enterprise on the basis of ensuring compliance with accounting standards and legal regulations related to the preparation and presentation of financial statements (similar to the UK, US,...), how can it be carried out:
Apply immediately, no preparation required 0 0% Need a specific roadmap, through necessary preparation steps 34 97% Other opinions 1 3%
Users can select multiple checkboxes, so the percentage can add up to more than 100%.

Other opinions: There needs to be a roadmap for preparation, especially training a team of accountants who are knowledgeable about accounting standards and legal regulations related to the preparation and presentation of financial statements. At the same time, there must be legal regulations to increase the scale and quality of enterprises providing accounting services to help enterprises build a suitable accounting system as is common practice in other countries. However, enterprises that do not have the capacity will still apply the guided accounting system. The accounting system issued by the Ministry of Finance at that time is still necessary but is only for guidance. Some can be applied immediately, some need a roadmap, and can even introduce an accounting system like the current one.
1.9. According to you, with the current situation in Vietnam, if the State allows enterprises to build their own accounting systems to suit the specific business characteristics and management requirements of each enterprise on the basis of ensuring compliance with accounting standards and legal regulations related to the preparation and presentation of financial statements (similar to the UK, US, etc.), the necessary implementation time is:
one year0 | 0% | |
2 years | 8 | 23% |
Maybe you are interested!
-
Current Status of Completing Internal Control System at Vietnam's State-owned Enterprises According to COSO International Standards -
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
zt2a3ge
zc2o3n4t5e6n7ts
At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Model system to assess the suitability of Vietnam's population-economic development process - 21 -
The Incompleteness of the Party and State's Viewpoints and Policies for Buddhism to Participate in Environmental Protection -
The Impact of Accounting Information System Quality on Operational Performance
5 | 14% | |
4 years | 1 | 3% |
5 years | 5 | 14% |
> 5 years | 14 | 40% |
Other opinions | 5 | 14% |
Users can select multiple checkboxes, so the percentage can add up to more than 100%.

Other opinions: It is enough time for training and retraining. If applied in Vietnam, we must see if there are any shortcomings and difficulties. The first time should be tested for about 6 months, if there are no abnormalities, then the implementation time will be longer. It is impossible to know in advance. There needs to be a direction first, then a specific plan. Accounting standards need to be standardized, training time is needed. The time is fast or slow depending on many factors, it is difficult to give a specific number because it depends on the determination of related levels and related subjects.
1.10. According to you, with the current situation in Vietnam, in order for enterprises to build their own accounting systems to suit the specific business characteristics and management requirements of each enterprise on the basis of ensuring compliance with accounting standards and legal regulations related to the preparation and presentation of financial statements (similar to the UK, US,...), what conditions must be ensured as follows:
There must be general, unified guidelines from the State 24 67%
There needs to be a system of accounting standards that is fully and promptly updated to be consistent with international accounting standards and appropriate.
With the conditions of Vietnam, it is necessary to have a system of accounting standards with a differentiated scope of application suitable for small and medium enterprises, in accordance with international practices.
32 89%
Other opinions 3 8%
Users can select multiple checkboxes, so the percentage can add up to more than 100%.
Other opinion: There needs to be a system of reliable accounting standards that are consistent with the standards.

international accounting. Learn from other countries and do it yourself. The entire accounting legal system (Laws and standards must be changed and improved).
1.11. The reason why you do not agree with the trend of the State allowing enterprises to build their own enterprise accounting systems similar to those in the UK, the US, etc. in the current conditions of Vietnam is because:
Awareness level, economic development level 28 90% Habits, customs, culture of Vietnamese people 7 23% Other opinions 1 3%
Users can select multiple checkboxes, so the percentage can add up to more than 100%.

Other opinions: It is necessary to have a common enterprise accounting system suitable for current conditions in Vietnam to both create unity among enterprises and make the teaching of specialized accounting subjects more convenient.
1.12. Do you agree with the current method of building, promulgating, amending and supplementing the enterprise accounting system in particular and the enterprise accounting regime in general in Vietnam?
Yes 10 29%
No 20 57%
Other opinions 5 14%
Users can select multiple checkboxes, so the percentage can add up to more than 100%.

Other opinions: There should be specific regulations on how to build and issue a system of accounting records to suit the characteristics of each type. Agree at the present time. In the future, according to the trend, the legal system on accounting should only stop at the Accounting Standards System. There are some things that are agreed upon, some that are not agreed upon. In my opinion, Vietnam should only build a unified accounting system for all types of enterprises and all business fields. In my opinion, Vietnam should only build a unified accounting system for all types of enterprises.
1.13. Do you agree with the State's plan to regulate a unified system of business accounting, types and groups of accounting documents and to be "open" and applicable to all types of enterprises in all business fields regardless of size and type?
Enterprise model; in which, enterprises are allowed to proactively build level 1 and level 2 accounts to suit business activities and management requirements on the basis of ensuring compliance with accounting standards and regulations of law on finance and tax related to the preparation and presentation of financial statements or not:
Yes 32 89%
No 4 11%
Other comments 0 0%
Users can select multiple checkboxes, so the percentage can add up to more than 100%.

Other opinions: Should build a system of accounts for enterprises and accounts for administrative units.
1.14. According to you, with the plan for the State to build a system of accounting records based on inheriting current regulations on types and groups of accounting records to create a unified legal framework for enterprises, with an "open" nature applicable to all enterprises in all business fields regardless of size and type of enterprise, the State needs to build detailed accounting records to what level (level):
General account (level 1) 24 71%
Analytical account (level 2) 6 18%
Analytical account (level 3) 5 15%
Other comments 0 0%
Users can select multiple checkboxes, so the percentage can add up to more than 100%.

Other opinions: I think: The State does not need to build specific accounts but only needs to orient a number of level 1 accounts in each type of account associated with collecting information to prepare financial reports.
1.15. Do you agree with the view that: The unified enterprise accounting system prescribed by the State should only be unified in terms of types of accounts in relation to financial statements and groups of accounts in each type, along with basic instructions on accounting methods in each type, groups of accounts in each type; and the symbols and names of accounting accounts are:
carried out by enterprises on the basis of ensuring compliance with accounting standards and general regulations on types and groups of accounts prescribed by the State:
Yes 21 58%
No 14 39%
Other comments 1 3%
Users can select multiple checkboxes, so the percentage can add up to more than 100%.

Other comments: Not suitable.
1.16. Do you agree with the view that: The unified enterprise accounting system that the State has built unifies the types of accounts, groups of accounts and allows enterprises to proactively build and provide detailed instructions for level 1, level 2, level 3 accounts, ... in each type and group of accounts to suit the specific business, meet management requirements and ensure compliance with accounting standards and legal regulations related to the preparation and presentation of financial statements:
Yes 21 58%
No 14 39%
Other comments 1 3%
Users can select multiple checkboxes, so the percentage can add up to more than 100%.

Other comments: Not suitable.
1.17. Your comments on the development of a unified accounting system applicable to manufacturing and trading enterprises in Vietnam:
A simple accounting system should be established for use and bring high efficiency in business. In my opinion, the State, whose direct agency is the Department of Accounting and Auditing Regime - Ministry of Finance, should only develop and promulgate an accounting system for each type (for example: Type 1 "Account reflecting short-term assets", Type 2 "Account reflecting long-term assets",...) along with necessary instructions on how to account for each type of account, while the symbols and names of the accounts are determined by each enterprise based on accounting standards and general regulations.
Part 2. Information about the respondent
Cao Thi Tho, Nguyen Quoc Thang, Nghiem Van Loi. Nguyen Thi Hoai Thu, Le Thi Nhu, I am a lecturer teaching specialized subjects, Le Thi Tu Oanh, Pham Thanh Long, Nguyen Van...
2.1. Your gender:
Male 22 39%
Female 35 61%
Users can select multiple checkboxes, so the percentage can add up to more than 100%.

2.2. Highest degree:
College1 | 2% | |
Bachelor | 8 | 14% |
Master | 20 | 36% |
Dr. | 27 | 48% |
Users can select multiple checkboxes, so the percentage can add up to more than 100%.

2.3. Your age:
Under 263 | 5% | |
26-35 | 28 | 49% |
36-45 | 22 | 39% |
46-55 | 4 | 7% |
56-65 | 0 | 0% |
> 66 | 0 | 0% |
Users can select multiple checkboxes, so the percentage can add up to more than 100%.

2.4. Main language you used at your highest degree:
Vietnamese 42 74%
English 21 37%
Other (specific) 2 4%
Users can select multiple checkboxes, so the percentage can add up to more than 100%.

2.5. Are you a member of any of the following professional associations:
VAA8 | 17% | |
VACPA | 4 | 9% |
ACCA | 0 | 0% |
CPA Australia | 1 | 2% |
Other (specific) | 0 | 0% |
Are not | 33 | 72% |
Users can select multiple checkboxes, so the percentage can add up to more than 100%.

2.6. Number of years of experience working in the field of accounting - auditing - analysis & finance:
Under 1 year0 | 0% | |
01-05 years | 13 | 23% |
06-10 years | 11 | 19% |
11-15 years | 23 | 40% |
16-20 years | 7 | 12% |
> 20 years | 3 | 5% |
Users can select multiple checkboxes, so the percentage can add up to more than 100%.

2.7. Please self-assess your knowledge of understanding and compliance with regulations on the enterprise accounting system (on a 10-point scale):
Good (9-10 points)17 | 30% | |
Fair (7-8 points) | 34 | 61% |
Average (5-6 points) | 4 | 7% |
Weak (3-4 points) | 1 | 2% |
Too weak (1-2 points) | 0 | 0% |
Don't know (0 points) | 0 | 0% |
Users can select multiple checkboxes, so the percentage can add up to more than 100%.


![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
zt2a3ge
zc2o3n4t5e6n7ts
At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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