Specificity - selectivity of the method
Compare the chromatograms of 6 blank plasma samples of 6 individuals with blank plasma samples mixed with MES standards at LLOQ concentration (50 ng/ml) and IS. On the chromatogram of the standard sample (with MES concentration corresponding to the lowest concentration of the standard curve), the peaks of MES and IS must be clearly identified, completely separated from the impurity peaks. The response of the blank sample at the time coinciding with the retention time of MES must not exceed 20% of the response of MES at LLOQ concentration. The response of the blank sample at the time coinciding with the retention time of IS must not exceed 5% of the response of IS.
Standard curve and linear range
Prepare 8 MES standard samples with concentrations ranging from 50 ng/ml to 30000 ng/ml in plasma. Analyze according to the established procedure. Analyze each concentration 5 times. Determine the correlation between the MES concentration (x) in the sample and the MES/IS peak area ratio.
(y) by linear regression method, using the density coefficient (1/x 2 ). The standard curve must have a correlation coefficient r ≥ 0.95, the accuracy compared to the actual value of the concentration must reach from 85 - 115 %, the point with the lowest concentration of the standard curve (LLOQ) allows the accuracy to be in the range of 80 - 120 % and at least 75% of the points of the standard curve meet the above standard, including the sample with the lowest concentration and the highest concentration.
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Review of Research Status Related to the Topic -
Review of Previous Studies and Identification of Research Gaps Table 1.1-Summary of Research Works -
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Research on treatment of rotator cuff tears using modified Mason-Allen tendon endoscopic suturing technique and creating micro-damage at the attachment area - 2 -
Research Model of Factors Impacting Work Motivation of Tour Guide Team in Binh Dinh Province
Lower limit of quantitation (LLOQ)
Analyze blank plasma samples, plasma samples containing internal standard IS and MES standards with a concentration of about 50 ng/ml (LLOQ samples). Determine the concentration of mesalamine in LLOQ samples from the standard curve conducted in parallel under the same conditions. The standard sample with the lowest MES concentration of the standard curve is considered LLOQ when the MES peak is clearly identified, completely separated from the impurity peaks; the response of the LLOQ sample must be at least 5 times higher than the response of the blank sample at the same retention time; the accuracy must be 80 - 120% compared to the actual concentration and the precision when analyzing at least 5 independent LLOQ samples must be ≤ 20%.

Accuracy, intra-day and inter-day precision
Accuracy and precision were performed on 4 different concentration levels (LLOQ, LQC, MQC, HQC), with concentrations of 50; 150; 2000; 2400 ng/ml respectively. Determination of MES content in the sample using the standard curve method and % ratio
between the concentration determined from the standard curve and the theoretical concentration. Determine the accuracy of the method by comparing the quantified value with the actual value in the sample. Determine the intra-day repeatability by calculating the CV % deviation between the values of the quantification times of each concentration analyzed on the same day. Determine the inter-day repeatability by calculating the CV % deviation between the values of the quantification times of each concentration analyzed on at least 3 different days. The method achieves intra-day and inter-day accuracy and precision when the accuracy at each concentration is in the range of 85 - 115 %, except at the LLOQ point where 80 - 120 % is accepted; intra-day repeatability has a CV % value ≤ 15 %; inter-day repeatability has a CV value ≤ 15 %. Particularly, the LLOQ concentration allows a CV value ≤ 20 %.
Accuracy, precision of the method when diluted
Prepare samples AC1, AC2, AC3 with concentrations of approximately 300, 4000 and 48000 ng/ml respectively. Dilute 2 times, process and analyze the chromatography of those samples. Based on the standard curve conducted under the same conditions, determine the concentration of MES in the diluted samples and then calculate the concentration of MES in the original sample. Determine the accuracy of the method by comparing the quantified value with the actual value in the sample. Determine the precision by calculating the CV % deviation between the values of the quantification times. The method meets the requirements when the accuracy is in the range of 85
- 115% of actual value and CV value ≤ 15 %.
Recovery Rate
IS recovery rate: Process 6 blank plasma samples containing internal standard (concentration 700ng/mL) according to the selected procedure. Analyze and determine the IS peak area. In parallel, determine the IS peak area of 6 internal standard samples mixed in methanol - H2O (50:50) with corresponding concentrations. Conduct chromatography and determine the IS recovery rate by comparing the response of IS in the extracted QC samples - with the response of IS in the standard sample mixed in the sample diluent (not extracted).
MES recovery rate: Prepare 6 samples at each concentration of LQC, MQC, HQC mixed in plasma and mixed in methanol - water (50:50). Process the samples according to the established method. Conduct chromatography, determine the MES recovery rate by comparing the results.
MES response in QC samples with extraction – with MES response in standards diluted in sample diluent (without extraction).
The method of extraction and sample treatment is suitable when the recovery rate of active ingredient is not more than 110% and not less than 30%; the CV % value between the responses of MES, IS in QC samples through extraction at each concentration is ≤ 15%; the CV % value between the responses of MES, IS in QC samples through extraction at each concentration must be ≤ 10%; the average recovery rate at MES concentrations does not differ by more than 15%.
Influence of sample background
Prepare 6 blank plasma samples of different origins, process according to the procedure to obtain the sample matrix solution. Prepare standard samples at LQC and HQC concentrations in the corresponding sample matrix solutions. At the same time, prepare standard samples at LQC and HQC concentrations in methanol - water solvent (50:50). Analyze the chromatography of the above samples. Record the chromatograms and peak responses. The matrix influence factor MF of MES (or IS) is determined by the peak response ratio of MES (or IS) in the sample matrix solution compared to that in methanol - water solvent (50:50). The method meets the requirements when the MF values of MES and IS must be in the range of 0.85 - 1.15; the CV value of the ratio MF MES /MF IS ≤ 15 %
Cross contamination
Prepare 06 blank plasma samples, 06 standard samples mixed in plasma at LLOQ concentration, 06 standard samples mixed in plasma at ULOQ concentration. Inject 06 LLOQ samples and inject blank samples alternately after ULOQ samples. Record the chromatograms and peak responses. The method achieves cross-contamination when the response of the blank sample at the time coinciding with the retention time of MES must not exceed 20% of the response of the LLOQ sample; the response of the blank sample at the time coinciding with the retention time of IS must not exceed 5% of the response of the LLOQ sample.
Stability of the active substance in plasma
Stability of plasma sample after 3 freeze-thaw cycles: Stability study after 3 freeze-thaw cycles was performed on 2 concentrations LQC and HQC. Store the sample at -25º C and thaw at room temperature. After 3 freeze-thaw cycles, analyze to determine the concentration of MESA in the sample. Compare with the results of determining the concentration of MES
present in the samples analyzed immediately after preparation (initial concentration). The MES concentration in the sample after 3 freeze-thaw cycles must differ from the initial concentration by no more than 15% and the CV % value between the quantitative results at each concentration must be less than or equal to 15%.
Short-term stability of plasma samples at room temperature: Analyze plasma samples at 2 concentrations LQC and HQC after thawing and storing at room temperature for a certain period of time, compared with the concentration of the sample processed immediately after thawing. The MES concentration in the sample processed after storing at room temperature for a certain period of time must differ from the concentration of the sample processed immediately by no more than 15% and the CV% value between the quantitative results at each concentration must be less than or equal to 15%.
Stability of sample after processing (in auto-sampler): Compare the concentration of sample at LQC and HQC concentrations stored in auto-sampler after a certain period of time and the concentration of the injected sample immediately after processing. The concentration of sample after a certain period of storage in auto-sampler differs from the concentration of injected sample immediately after processing by no more than 15% and the CV% value between the quantitative results at each concentration must be less than or equal to 15%.
Long-term plasma sample stability: The minimum long-term stability test period must be sufficient to collect blood samples and analyze all plasma samples from the test dogs. Store plasma samples at 2 concentrations LQC and HQC at -25 ± 5ºC, analyze samples at baseline and after each specified storage period. Compare the concentration of the plasma sample after storage with the concentration of the sample at baseline. The MES concentration in the sample after a certain period of storage must differ from the initial concentration by no more than 15% and the CV % value between the quantitative results at each concentration must be less than or equal to 15%.
2.2.4.2. Evaluation of pre-formulation research
Nature
Observe the color of the solution or powder with the naked eye.
Mesalamine content
Conducted similarly to the method for quantifying mesalamine in kernel pellets.
2.2.4.3. Evaluation of pellets
Appearance Evaluation
Observe with the naked eye that the pellets must be intact, uniform in color, spherical in shape and not stuck together.
Pellet preparation efficiency
Pellet preparation efficiency is calculated according to the following formula:
m
In there:
H% =
M
x 100%
- m: Mass of pellets obtained with size 0.8 – 1 mm
- M: Initial solid material mass (excluding dissolving solvent)
Flowability
Determination on the machine (ERWEKA GWF) measuring the flow rate of granules and powders with a hopper diameter of 9 mm. The pellet mass used for each measurement is 100 g. The flow rate is calculated according to the formula: v = tgα. In which, v is the flow rate (g/s); α is the angle between the straight line representing the dependence of the mass of the pellet flowing on time and the x-axis (time axis).
Loss on drying
Loss on drying of pellets is determined by the loss on drying method on a Sartorius MA 30 rapid moisture balance. Weigh about 5 g of pellets, grind finely, put 1 g on the balance pan, set the temperature to 105 o C in automatic mode, monitor and read the result.
Determination of mesalamine in kernel pellets
Preparation of test sample: weigh an amount of preparation equivalent to about 400 mg of mesalamine, dissolve in 50 ml of 1 N hydrochloric acid and dilute with water to a concentration of 0.2 mg/ml. Filter through a 0.45 mm pore membrane to obtain the test sample.
Quantification was performed by HPLC under validated conditions (section 2.2.4.1).
Calculate the percentage (g/100g) of mesalamine (C 7 H 7 NO 3 ) content in the sample according to the formula:
𝑅 𝑢 𝑥 𝑚 𝑠 𝑥 𝑃 𝑠 % 𝑥 (1 − 𝐴 𝑠 %)𝑥 𝑉 𝑢 𝑥 𝑀 𝑣
𝑅 𝑠 𝑥 𝑚 𝑢 𝑥 𝑉 𝑠 𝑥 500
- R u /R s : Mesalamine peak area of test solution, standard solution
- P s /A s : Standard content and moisture
- m u /m s : Test mass, standard (mg)
- V u /V s : Dilution factor of test solution, standard
- M v : Average mass of pellet containing 500 mg mesalamine (mg)
In vitro dissolution evaluation of human pellets
The solubility of mesalamine from kernel pellets was assessed using an Erweka dissolution tester with the following parameters:
- Stirring device, stirring speed 50 rpm
- Dissolving environment temperature: 37 ± 0.5 o C
- Dissolution medium: 900 ml of phosphate buffer solution pH 6.8
- Weigh an amount of preparation equivalent to 500 mg of mesalamine into a solubility test cup.
- Sampling time: Take 10ml sample at times 1; 2; 3; 4 and 5 hours, filter and dilute with dissolution medium if necessary. Add 10ml of dissolution medium after sampling.
Prepare a standard solution of 0.025 mg/ml concentration in the dissolution medium. Calculate the amount of dissolved mesalamine by comparing the UV absorbance of the test solution and the standard in pH 6.8 medium at 330 nm wavelength according to the formula
C
n 1
n Vm Vl C i
In there:
X i 1 100 + X
n P
X n : % of active ingredient released at time n
C n : Concentration of active ingredient quantified at the time of sampling n (mg/ml)
Ci : Quantitative concentration of active ingredient of sample taken at time points before time point n
Vm: Volume of dissolution medium (ml)
Vl: Sampling volume (ml)
P: Active ingredient content according to label
X: % of active ingredient released into the environment in the previous stage
2.2.4.4. Evaluation of pellet bags
Nature
Observe with the naked eye that the pellets after film coating must be intact, have uniform color, be spherical and not stick together.
Film thickness
Indirectly determined based on the “Crust Volume Ratio” (TLVB), calculated by the formula:
In there:
𝑇𝐿𝑉𝐵 = (
𝑚 2 − 𝑚 1
𝑚 1
) 𝑥100%
- m 1 : Pellet weight before packaging (g)
- m 2 : Pellet weight after wrapping (g)
Determination of mesalamine in pellets
The method for determining mesalamine in film-coated pellets is carried out in the same way as for determining mesalamine in kernel pellets.
In vitro dissolution evaluation of coated pellets
Because the pellet coating film using Eudragit S100 has pH-dependent solubility (soluble at pH
> 7), therefore in vitro dissolution was assessed under 2 conditions using the Erweka dissolution tester:
- Condition 1 [86]
+ Stirring device, speed 50 rpm.
+ Dissolving environment temperature: 37 ± 0.5 o C
+Dissolution test medium: 900 ml of 0.1 N hydrochloric acid solution (pH 1.2) and phosphate buffer pH 6.8.
+ Weigh an amount of preparation equivalent to 500 mg of mesalamine into a solubility test cup, test at pH 1.2 for 2 hours, then replace the solution.
Liquid in beaker with pH 6.8 buffer solution and test in the following hours.
+ Sampling time: Take 10 ml after 1; 2; 3; 4; 5; 6; 7 and 8 hours, filter and dilute with dissolution medium if necessary. Add 10 ml of dissolution medium after sampling
- Condition 2 [104], [89]
+ Stirring device, speed 50 rpm.
+ Dissolving environment temperature: 37 ± 0.5 o C
+ Dissolving medium: 900 ml of 0.1 N hydrochloric acid solution (pH 1.2), phosphate buffer pH 7.4 and phosphate buffer pH 6.8.
+ Weigh an amount of preparation equivalent to 500 mg of mesalamine into a solubility test cup, test in a pH 1.2 environment for 2 hours, then replace the liquid in the cup with a pH 7.4 phosphate buffer solution, after 3 hours of testing in this environment, replace the liquid in the cup with a pH 6.8 buffer solution and test in the following hours.
+ Sampling time: Take 10 ml after 2; 3; 4; 5; 7; 9 and 11 hours, filter and dilute with dissolution medium if necessary. Add 10 ml of dissolution medium after sampling.
Prepare a standard solution of 0.025 mg/ml concentration in dissolution medium. Calculate the amount of mesalamine released by comparing the UV absorbance of the test solution and the standard in pH 1.2 medium at 301 nm; pH 6.8 and pH 7.4 at 330 nm according to the formula
C
n 1
n Vm Vl C i
In there:
X i 1 100 + X
n P
X n : % of active ingredient released at time n
C n : Concentration of active ingredient quantified at the time of sampling n (mg/ml)
Ci : Quantitative concentration of active ingredient of sample taken at time points before time point n



![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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