2.2.2.3. Insurance payment
a. Obligation to pay insurance
The obligation to pay insurance premiums arises from the time the State Bank of Vietnam issues a document terminating the KSDB or a document terminating the application or not applying the measures to restore solvency while the credit institution being the deposit insurance institution is still in a state of bankruptcy or the State Bank of Vietnam issues a document determining that the foreign bank branch being the deposit insurance institution is unable to pay deposits to depositors.
b. Insurance payment period
Within 60 days from the date the obligation to pay insurance arises, the deposit insurance organization is responsible for paying insurance money to the insured person.
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Mobile Phone Usage in Hanoi Inner City Area
zt2i3t4l5ee
zt2a3gsconsumer,consumption,consumer behavior,marketing,mobile marketing
zt2a3ge
zc2o3n4t5e6n7ts
- Test the relationship between demographic variables and consumer behavior for Mobile Marketing activities
The analysis method used is the Chi-square test (χ2), with statistical hypotheses H0 and H1 and significance level α = 0.05. In case the P index (p-value) or Sig. index in SPSS has a value less than or equal to the significance level α, the hypothesis H0 is rejected and vice versa. With this testing procedure, the study can evaluate the difference in behavioral trends between demographic groups.
CHAPTER 4
RESEARCH RESULTS
During two months, 1,100 survey questionnaires were distributed to mobile phone users in the inner city of Hanoi using various methods such as direct interviews, sending via email or using questionnaires designed on the Internet. At the end of the survey, after checking and eliminating erroneous questionnaires, the study collected 858 complete questionnaires, equivalent to a rate of about 78%. In addition, the research subjects of the thesis are only people who are using mobile phones, so people who do not use mobile phones are not within the scope of the thesis, therefore, the questionnaires with the option of not using mobile phones were excluded from the scope of analysis. The number of suitable survey questionnaires included in the statistical analysis was 835.
4.1 Demographic characteristics of the sample
The structure of the survey sample is divided and statistically analyzed according to criteria such as gender, age, occupation, education level and personal income. (Detailed statistical table in Appendix 6)
- Gender structure: Of the 835 completed questionnaires, 49.8% of respondents were male, equivalent to 416 people, and 50.2% were female, equivalent to 419 people. The survey results of the study are completely consistent with the gender ratio in the population structure of Vietnam in general and Hanoi in particular (Male/Female: 49/51).
- Age structure: 36.6% of respondents are <23 years old, equivalent to 306 people. People from 23-34 years old
accounting for the highest proportion: 44.8% equivalent to 374 people, people aged 35-45 and >45 are 70 and 85 people equivalent to 8.4% and 10.2% respectively. Looking at the results of this survey, we can see that the young people - youth account for a large proportion of the total number of people participating in the survey. Meanwhile, the middle-aged people including two age groups of 35 - 45 and >45 have a low rate of participation in the survey. This is completely consistent with the reality when Mobile Marketing is identified as a Marketing service aimed at young people (people under 35 years old).
- Structure by educational level: among 835 valid responses, 541 respondents had university degrees, accounting for the highest proportion of ~ 75%, 102 had secondary school degrees, ~ 13.1%, and 93 had post-graduate degrees, ~ 11.9%.
- Occupational structure: office workers and civil servants are the group with the highest rate of participation with 39.4%, followed by students with 36.6%. Self-employed people account for 12%, retired housewives are 7.8% and other occupational groups account for 4.2%. The survey results show that the student group has the same rate as the group aged <23 at 36.6%. This shows the accuracy of the survey data. In addition, the survey results distributed by occupational criteria have a rate almost similar to the sample division rate in chapter 3. Therefore, it can be concluded that the survey data is suitable for use in analysis activities.
- Income structure: the group with income from 3 to 5 million has the highest rate with 39% of the total number of respondents. This is consistent with the income structure of Hanoi people and corresponds to the average income of the group of civil servants and office workers. Those
People with no income account for 23%, income under 3 million VND accounts for 13% and income over 5 million VND accounts for 25%.
4.2 Mobile phone usage in Hanoi inner city area
According to the survey results, most respondents said they had used the phone for more than 1 year, specifically: 68.4% used mobile phones from 4 to 10 years, 23.2% used from 1 to 3 years, 7.8% used for more than 10 years. Those who used mobile phones for less than 1 year accounted for only a very small proportion of ~ 0.6%. (Table 4.1)
Table 4.1: Time spent using mobile phones
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Alid
<1 year
5
.6
.6
.6
1-3 years
194
23.2
23.2
23.8
4-10 years
571
68.4
68.4
92.2
>10 years
65
7.8
7.8
100.0
Total
835
100.0
100.0
The survey indexes on the time of using mobile phones of consumers in the inner city of Hanoi are very impressive for a developing country like Vietnam and also prove that Vietnamese consumers have a lot of experience using this high-tech device. Moreover, with the majority of consumers surveyed having a relatively long time of use (4-10 years), it partly proves that mobile phones have become an important and essential item in people's daily lives.
When asked about the mobile phone network they are using, 31% of respondents said they are using the network of Vietel company, 29% use the network of
of Mobifone company, 27% use Vinaphone company's network and 13% use networks of other providers such as E-VN telecom, S-fone, Beeline, Vietnammobile. (Figure 4.1).
Figure 4.1: Mobile phone network in use
Compared with the announced market share of mobile telecommunications service providers in Vietnam (Vietel: 36%, Mobifone: 29%, Vinaphone: 28%, the remaining networks: 7%), we see that the survey results do not have many differences. However, the statistics show that there is a difference in the market share of other networks because the Hanoi market is one of the two main markets of small networks, so their market share in this area will certainly be higher than that of the whole country.
According to a report by NielsenMobile (2009) [8], the number of prepaid mobile phone subscribers in Hanoi accounts for 95% of the total number of subscribers, however, the results of this survey show that the percentage of prepaid subscribers has decreased by more than 20%, only at 70.8%. On the contrary, the number of postpaid subscribers tends to increase from 5% in 2009 to 19.2%. Those who are simultaneously using both types of subscriptions account for 10%. (Table 4.2).
Table 4.2: Types of mobile phone subscribers
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
Prepay
591
70.8
70.8
70.8
Pay later
160
19.2
19.2
89.9
Both of the above
84
10.1
10.1
100.0
Total
835
100.0
100.0
The above figures show the change in the psychology and consumption habits of Vietnamese consumers towards mobile telecommunications services, when the use of prepaid subscriptions and junk SIMs is replaced by the use of two types of subscriptions for different purposes and needs or switching to postpaid subscriptions to enjoy better customer care services.
In addition, the majority of respondents have an average spending level for mobile phone services from 100 to 300 thousand VND (406 ~ 48.6% of total respondents). The high spending level (> 500 thousand VND) is the spending level with the lowest number of people with only 8.4%, on the contrary, the low spending level (under 100 thousand VND) accounts for the second highest proportion among the groups of respondents with 25.4%. People with low spending levels mainly fall into the group of students and retirees/housewives - those who have little need to use or mainly use promotional SIM cards. (Table 4.3).
Table 4.3: Spending on mobile phone charges
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
<100,000
212
25.4
25.4
25.4
100-300,000
406
48.6
48.6
74.0
300,000-500,000
147
17.6
17.6
91.6
>500,000
70
8.4
8.4
100.0
Total
835
100.0
100.0
The statistics in Table 4.3 are similar to the percentages in the NielsenMobile survey results (2009) with 73% of mobile phone users having medium spending levels and only 13% having high spending levels.
The survey results also showed that up to 31% ~ nearly one-third of respondents said they sent more than 10 SMS messages/day, meaning that on average they sent 1 SMS message for every working hour. Those with an average SMS message volume (from 3 to 10 messages/day) accounted for 51.1% and those with a low SMS message volume (less than 3 messages/day) accounted for 17%. (Table 4.4)
Table 4.4: Number of SMS messages sent per day
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
<3 news
142
17.0
17.0
17.0
3-10 news
427
51.1
51.1
68.1
>10 news
266
31.9
31.9
100.0
Total
835
100.0
100.0
Similar to sending messages, those with an average message receiving rate (from 3-10 messages/day) accounted for the highest percentage of ~ 55%, followed by those with a high number of messages (over 10 messages/day) ~ 24% and those with a low number of messages received daily (under 3 messages/day) remained at the bottom with 21%. (Table 4.5)
Table 4.5: Number of SMS messages received per day
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
<3 news
175
21.0
21.0
21.0
3-10 news
436
55.0
55.0
76.0
>10 news
197
24.0
24.0
100.0
Total
835
100.0
100.0
When comparing the data of the two result tables 4.4 and 4.5, we can see the reasonableness between the ratio of the number of messages sent and the number of messages received daily by the interview participants.
4.3 Current status of SMS advertising and Mobile Marketing
According to the interview results, in the 3 months from the time of the survey and before, 94% of respondents, equivalent to 785 people, said they received advertising messages, while only a very small percentage of 6% (only 50 people) did not receive advertising messages (Table 4.6).
Table 4.6: Percentage of people receiving advertising messages in the last 3 months
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
Have
785
94.0
94.0
94.0
Are not
50
6.0
6.0
100.0
Total
835
100.0
100.0
The results of Table 4.6 show that consumers in the inner city of Hanoi are very familiar with advertising messages. This result is also the basis for assessing the knowledge, experience and understanding of the respondents in the interview. This is also one of the important factors determining the accuracy of the survey results.
In addition, most respondents said they had received promotional messages, but only 24% of them had ever taken the action of registering to receive promotional messages, while 76% of the remaining respondents did not register to receive promotional messages but still received promotional messages every day. This is the first sign indicating the weaknesses and shortcomings of lax management of this activity in Vietnam. (Table 4.7)
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Solutions for tourism development in Tien Lang - 10
zt2i3t4l5ee
zt2a3gstourism, tourism development
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zc2o3n4t5e6n7ts
- District People's Committees and authorities of communes with tourist attractions should support, promote, and provide necessary information to people, helping them improve their knowledge about tourism. Raise tourism awareness for local people.
*
* *
Due to limited knowledge and research time, the thesis inevitably has shortcomings. Therefore, I look forward to receiving guidance from teachers, experts as well as your comments to make the thesis more complete.
Chapter III Conclusion
Through the issues presented in Chapter II, we can come to some conclusions:
Based on the strengths of available tourism resources, the types of tourism in Tien Lang that need to be promoted in the coming time are sightseeing and resort tourism, discovery tourism, weekend tourism. To improve the quality and diversify tourism products, Tien Lang district needs to combine with local cultural tourism resources, at the same time combine with surrounding areas, build rich tourism products. The strengths of Tien Lang tourism are eco-tourism and cultural tourism, so developing Tien Lang tourism must always go hand in hand with restoring and preserving types of cultural tourism resources. Some necessary measures to support and improve the efficiency of exploiting tourism resources in Tien Lang are: strengthening the construction of technical facilities and labor force serving tourism, actively promoting and advertising tourism, and expanding forms of capital mobilization for tourism development.
CONCLUDE
I Conclusion
1. Based on the results achieved within the framework of the thesis's needs, some basic conclusions can be drawn as follows:
Tien Lang is a locality with great potential for tourism development. The relatively abundant cultural tourism resources and ecological tourism resources have great appeal to tourists. Based on this potential, Tien Lang can build a unique tourism industry that is competitive enough with other localities within Hai Phong city and neighboring areas.
In recent years, the exploitation of the advantages of resources to develop tourism and build tourist routes in Tien Lang has not been commensurate with the available potential. In terms of quantity, many resource objects have not been brought into the purpose of tourism development. In terms of time, the regular service time has not been extended to attract more visitors. Infrastructure and technical facilities are still weak. The labor force is still thin and weak in terms of expertise. Tourism programs and routes have not been organized properly, the exploitation content is still monotonous, so it has not attracted many visitors. Although resources have not been mobilized much for tourism development, they are facing the risk of destruction and degradation.
2. Based on the results of investigation, analysis, synthesis, evaluation and selective absorption of research results of related topics, the thesis has proposed a number of necessary solutions to improve the efficiency of exploiting tourism resources in Tien Lang such as: promoting the restoration and conservation of tourism resources, focusing on investment and key exploitation of ecotourism resources, strengthening the construction of infrastructure and tourism workforce. Expanding forms of capital mobilization. In addition, the thesis has built a number of tourist routes of Hai Phong in which Tien Lang tourism resources play an important role.
Exploiting Tien Lang tourism resources for tourism development is currently facing many difficulties. The above measures, if applied synchronously, will likely bring new prospects for the local tourism industry, contributing to making Tien Lang tourism an important economic sector in the district's economic structure.
REFERENCES
1. Nhuan Ha, Trinh Minh Hien, Tran Phuong, Hai Phong - Historical and cultural relics, Hai Phong Publishing House, 1993
2. Hai Phong City History Council, Hai Phong Gazetteer, Hai Phong Publishing House, 1990.
3. Hai Phong City History Council, History of Tien Lang District Party Committee, Hai Phong Publishing House, 1990.
4. Hai Phong City History Council, University of Social Sciences and Humanities, VNU, Hai Phong Place Names Encyclopedia, Hai Phong Publishing House. 2001.
5. Law on Cultural Heritage and documents guiding its implementation, National Political Publishing House, Hanoi, 2003.
6. Tran Duc Thanh, Lecture on Tourism Geography, Faculty of Tourism, University of Social Sciences and Humanities, VNU, 2006
7. Hai Phong Center for Social Sciences and Humanities, Some typical cultural heritages of Hai Phong, Hai Phong Publishing House, 2001
8. Nguyen Ngoc Thao (editor-in-chief, Tourism Geography, Hai Phong Publishing House, two volumes (2001-2002)
9. Nguyen Minh Tue and group of authors, Hai Phong Tourism Geography, Ho Chi Minh City Publishing House, 1997.
10. Nguyen Thanh Son, Hai Phong Tourism Territory Organization, Associate Doctoral Thesis in Geological Geography, Hanoi, 1996.
11. Decision No. 2033/QD – UB on detailed planning of Tien Lang town, Hai Phong city until 2020.
12. Department of Culture, Information, Hai Phong Museum, Hai Phong relics
- National ranked scenic spot, Hai Phong Publishing House, 2005. 13. Tien Lang District People's Committee, Economic Development Planning -
Culture - Society of Tien Lang district to 2010.
14.Website www.HaiPhong.gov.vn
APPENDIX 1
List of national ranked monuments
STT
Name of the monument
Number, year of decisiondetermine
Location
1
Gam Temple
938 VH/QĐ04/08/1992
Cam Khe Village- Toan Thang commune
2
Doc Hau Temple
9381 VH/QĐ04/08/1992
Doc Hau Village –Toan Thang commune
3
Cuu Doi Communal House
3207 VH/QĐDecember 30, 1991
Zone II of townTien Lang
4
Ha Dai Temple
938 VH/QĐ04/08/1992
Ha Dai Village –Tien Thanh commune
APPENDIX II
STT
Name of the monument
Number, year of decision
Location
1
Phu Ke Pagoda Temple
178/QD-UBJanuary 28, 2005
Zone 1 - townTien Lang
2
Trung Lang Temple
178/QD-UBJanuary 28, 2005
Zone 4 – townTien Lang
3
Bao Khanh Pagoda
1900/QD-UBAugust 24, 2006
Nam Tu Village -Kien Thiet commune
4
Bach Da Pagoda
1792/QD-UB11/11/2002
Hung Thang Commune
5
Ngoc Dong Temple
177/QD-UBNovember 27, 2005
Tien Thanh Commune
6
Tomb of Minister TSNhu Van Lan
2848/QD-UBSeptember 19, 2003
Nam Tu Village -Kien Thiet commune
7
Canh Son Stone Temple
2160/QD-UBSeptember 19, 2003
Van Doi Commune –Doan Lap
8
Meiji Temple
2259/QD-UBSeptember 19, 2002
Toan Thang Commune
9
Tien Doi Noi Temple
477/QD-UBSeptember 19, 2005
Doan Lap Commune
10
Tu Doi Temple
177/QD-UBJanuary 28, 2005
Doan Lap Commune
11
Duyen Lao Temple
177/QD-UBJanuary 28, 2005
Tien Minh Commune
12
Dinh Xuan Uc Pagoda
177/QD-UBJanuary 28, 2005
Bac Hung Commune
13
Chu Khe Pagoda
177/QD-UBJanuary 28, 2005
Hung Thang Commune
14
Dong Dinh
2848/QD-UBNovember 21, 2002
Vinh Quang Commune
15
President's Memorial HouseTon Duc Thang
177/QD-UBJanuary 28, 2005
NT Quy Cao
Ha Dai Temple
Ben Vua Temple
Tien Lang hot spring
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Number of Accommodation Establishments in the Country and the Central Region Through the Years 2011 - 2012 -
Number of Years Single Mothers Worked in Binh Duong -
Deposit Mobilization Situation of Banks in Ho Chi Minh City in Recent Years:
c. Insurance payment limit, insurance amount paid
Article 24 of the Law on Deposit Insurance stipulates that “ The Prime Minister shall prescribe the limit for insurance payments at the request of the State Bank of Vietnam in each period ”. Thus, the law does not prescribe the limit in absolute numbers. If the limit for insurance payments is specifically prescribed in the Law on Deposit Insurance, the change will be very complicated; moreover, the new regulation will allow the limit to be flexibly adjusted in each period to suit socio-economic conditions as well as special situations such as crises....
From 2005 to the end of July 2017, the insurance payment limit was applied at 50 million VND as prescribed. At that time, this limit ensured full protection for about 85% of insured depositors. According to international practice, limited insurance limit and scope is a reliable standard, minimizing moral hazard, while not eroding market discipline. The deposit insurance payment limit must be consistent with factors such as average income, deposit structure, political environment, depositor confidence, and other macroeconomic indicators.
Over the past 12 years, the macroeconomic situation such as inflation, GDP per capita, exchange rates, and interest rates have changed a lot. The operations of the banking system and the situation of deposit balances and deposit structure have also changed significantly. Therefore, it is necessary to consider adjusting the deposit insurance payment limit.
On June 15, 2017, the Prime Minister signed and issued Decision No. 21/2017/QD-TTg on the limit of social insurance payment. On August 5, 2017, Decision 21/2017/QD-TTg had
The effective amount of payment for all insured deposits under the provisions of the Law on Deposit Insurance (including principal and interest) of an individual at a deposit insurance institution is a maximum of 75 million VND. Raising the deposit insurance payment limit is appropriate to meet the changing requirements of the current economy.
d. Insurance payment
In Vietnam, payment regulations are stipulated in the Law on Deposit Insurance and its implementing documents. Within 60 days from the time the obligation to pay insurance premiums arises, the deposit insurance organization is responsible for paying insurance premiums to the insured person.
Table 2.2.3: Number of QTDND and number of savings books paid by BHTGVN (from 2000 - 2016) (attached appendix ).
During the period 2000-2012, the Vietnam Deposit Insurance Corporation made great efforts to reduce the actual payment time to an average of 30-40 days, ensuring the rights of depositors. However, since its establishment, there has not been any case of commercial bank failure. The Vietnam Deposit Insurance Corporation has only paid promptly to small-scale credit institutions that have failed, except for one case of delayed payment due to the lack of consistency in legal basis and the need for guidance from competent authorities. According to the 2014, 2015 Annual Report and the 2016 summary report of the Vietnam Deposit Insurance Corporation, from 1999 to the end of 2016, the Vietnam Deposit Insurance Corporation has paid 26.78 billion VND to 1,826 depositors at the Vietnam Deposit Insurance Corporation, which were compulsory liquidated credit institutions in 12 provinces and cities nationwide.
In the three years 2014, 2015 and 2016, there was no need for DIV to pay insurance money to depositors at the deposit insurance institutions, but there were still a number of weak and bad QTDNDs with no possibility of recovery and the State Bank determined that they were likely to go bankrupt. The Vietnam Deposit Insurance has closely monitored the developments and activities of these QTDNDs, coordinated with the Banking Inspection and Supervision Agency - the State Bank and the State Bank branches in provinces and cities to grasp the situation and agree on measures to be ready to handle QTDNDs at risk of going bankrupt. The Vietnam Deposit Insurance proactively prepares payment plans when the obligation to pay insurance money arises.
With the approval of the Prime Minister, on March 11, 2014, the Board of Directors of BHTGVN issued a Decision to cancel debts for 27/29 QTDNDs dissolved before 2005 with
The total amount of unrecoverable insurance payments is 10 billion 220 million VND, the debt cancellation has been notified to relevant agencies. For the 02 QTDND Song Phuong and Le Loi in Hanoi, there has not been a decision to terminate the operation of the Liquidation Council, so the debt cancellation has not been implemented according to regulations.
BHTGVN continues to monitor the liquidation process of 05 QTDNDs under liquidation monitoring to recover paid insurance money, the total amount refunded to BHTGVN in 2014 is 60 million VND (of which 40 million VND was recovered from QTDND Tru Huu and 20 million VND from Vinh Phong). BHTGVN has urged the collection of support loan debt for QTDND Phuong Tu, which is 200 million VND, increasing the accumulated collection to 770 million VND, the remaining debt is 230 million VND (out of the total support loan amount of 1 billion VND). In 2015, BHTGVN has urged the collection of all outstanding loan debt of QTD Phuong Tu, which is 230 million VND (the total amount recovered is 1 billion VND, equal to 100% of the loan amount).
Previously, the Vietnam Deposit Insurance paid directly to depositors, but then signed a contract with the Vietnam Development Investment Bank to speed up the payment process through the branch system. The Vietnam Deposit Insurance has the human resources to complete the payment procedures. If the information management system is renewed, the calculation time will be shortened, and the payment will be made promptly. Although the amount paid to depositors is not large, it contributes to preventing the spread of the disease, preventing complaints, ensuring social security and not using the State budget. The above efforts of the Vietnam Deposit Insurance in the past have made an important contribution to protecting the legitimate rights and interests of depositors, enhancing public confidence in the financial-banking system, ensuring the safety of the credit institution system, and sustainable development of the socio-economy.
e. Limitations and recommendations in insurance payment
Payouts are not the only option, but when they are chosen to resolve a failure, the deposit insurance system must respond quickly, as recommended by IADI, and in a way that is meaningful to depositors. Public funding and provisioning mechanisms will help the deposit insurance organization have sufficient capacity to pay. In Vietnam, current laws have regulated issues related to payouts, and Vietnam basically complies with the recommendations on actual payout times, payment authorizations, and access to reserve funds as prescribed.
Although the amount paid to depositors by some QTDNDs so far is not large, it has contributed to preventing collapse and not using the State budget.
There is still a gap between practice and regulations in terms of: information sharing and coordination of handling between related parties; the capacity of the deposit insurance fund is not large enough to meet the payment of many failures at the same time; payment experience is limited to small-scale QTDND and there are no clear regulations on the responsibilities of related parties, sanctions for handling violations and violations in providing - accessing - cooperating in sharing information on bank handling. It is necessary to continue to research and seriously consider to reform the insurance payment system in the direction of: ( 1).Shorten the payment period to less than 60 days, differentiate the time frame for each type of organization according to trends, international best practices, and depositor needs; ( 2).Apply temporary payment policy if failure prolongs overdue payment period; ( 3).Consider the opportunity and timely access of depositors to deposits in the event of a failure to ensure confidence and psychological well-being; ( 4).Plan to build a system to manage information on deposits and depositors (applying information technology, referring to best international practices, experiences and models).
2.2.2.4. Risk monitoring and control
a. Status of implementation of testing tools
Through inspection, BHTGVN discovered many weak QTDNDs that violated the provisions of the law on BHTG and safety in banking operations.
In order to contribute to protecting the legitimate rights and interests of depositors, BHDTVN has focused on inspecting the accounting and management of insured deposit accounts, records, documents, and vouchers related to insured deposits at weak credit institutions and discovered many violations at a number of credit institutions, specifically:
+ Missing elements, contents, and information of the depositor on the savings deposit card, deposit and withdrawal slips according to regulations (ID number,
Date of issue, place of issue); Wrongly recorded customer's last name;
+ Missing signatures of Director, accountant, controller, cashier, depositor
on the savings deposit card and some accounting documents; The customer's signature on the savings deposit card and on the accounting documents are inconsistent;
+ Some savings cards do not calculate interest and add principal in a timely manner;
+ The date on the deposit card and the cash book do not match; The deposit term is recorded incorrectly on the statement; Interest is not calculated according to the term recorded on the deposit card; The term in the statement is wrong compared to the term on the savings deposit card; The serial number of the deposit card does not match the deposit statement...
+ The deposit balance on the accounting account balance is different from the customer's detailed deposit statement;
+ The registration book for the signatures of the Director and the staff performing the work has not been opened, causing difficulties for the Inspection Team, as they do not have a legal basis to accurately compare the signatures, but only compare the signatures between the storage cards with the signatures on the accounting documents and books relatively; The fund book has not been opened in accordance with regulations, the management and recording of the cash fund book is not strict (lack of seals between the pages of the book, the cover pages of the fund books do not fully record the information according to regulations: page number, volume number, start date, end date, confirmation, signature and seal of the Director).
+ The opening of books, monitoring and management of blank seals are still not strict, not reflecting the data of import, export and inventory. Some QTDNDs have lost blank savings deposit books.
It can be said that, from the above results, the role of inspection activities has been promoted, demonstrated in the following aspects:
- Inspection activities have detected and recommended measures to handle violations of the law on social insurance.
- Through the inspection work, BHTGVN has discovered cases of violations of legal regulations on BHTG, as well as violations of regulations on safety in banking activities. Especially for QTDNDs, it has assessed the current situation of QTDNDs' operations more comprehensively. In addition to checking compliance with the law, it has initially assessed the level of credit risk and
operational risks, detecting high-risk QTDNDs for warning.
- Through inspection activities have contributed to the implementation of the government's goals.
The policy of deposit insurance is to protect the legitimate rights and interests of depositors. Especially for the QTDNDs classified at level 4 and level 5, the inspection content focuses on insured deposits, thereby promptly detecting violations to warn the depositors.
QTDND, propose remedial and rectification measures; protect the legitimate rights of depositors; limit acts of profiteering from deposit insurance.
- The inspection activities have contributed to building the image and enhancing the reputation of BHTGVN among BHTG organizations. Based on the violations discovered through the inspection, the inspection teams of BHTGVN have determined the causes and made appropriate warnings and recommendations to help the inspected units take timely remedial measures, contributing to helping BHTG organizations operate more stably and effectively.
- The test results are useful input information for other business activities as well as for research and improvement of social insurance policies such as building a differentiated social insurance premium system, determining the optimal social insurance payment limit, determining the target social insurance fund ratio... for implementation in the coming time.
Table 2.2.4: Number of inspections by year (attached appendix)
- The inspection work has actively contributed to helping the deposit insurance organizations understand correctly and strictly comply with the law on deposit insurance, contributing to raising the awareness of these organizations about the deposit insurance policy, their self-consciousness in complying with the provisions of the law on deposit insurance, thereby contributing to improving the effectiveness and efficiency of the deposit insurance policy, strengthening the socialist legal system, helping the units to rectify their management and operation as well as compliance with the law.
- Propagating and promoting the State's policy on BHTGVN, strengthening the relationship between BHTGVN and BHTG organizations. BHTG organizations have clearly changed their perception and understanding of the functions, tasks, positions, roles and activities of BHTGVN, contributing to ensuring safety in the system of BHTG organizations.
On-site inspections are always of interest to BHTGVN. In 2016, inspections were completed for 463 BHTG organizations, including 42 commercial banks, 419 people's credit funds and 02 microfinance organizations, achieving 100% of the 2016 inspection plan.
b. Implementation status of risk monitoring tools
Risk monitoring is the collection, analysis and processing of information on the deposit insurance system to detect and recommend the State Bank to promptly handle violations of regulations on safety of banking operations and risks causing insecurity in the banking system. Law on Deposit Insurance
was established to create a solid legal foundation for the Deposit Insurance Organization to better perform its function of protecting depositors and contributing to ensuring the safety and soundness of banking operations. On that basis, the Deposit Insurance of Vietnam has actively implemented activities to monitor and provide early warning of potential risks of Deposit Insurance Organizations.
Through the monitoring reports, the Vietnam Deposit Insurance has detected many cases of credit institutions violating regulations on safety in banking operations, potentially causing risks that could cause insecurity in the banking system. The Vietnam Deposit Insurance also regularly sends reports to the State Bank and recommends that the State Bank handle violations when they are detected. In addition, the Vietnam Deposit Insurance has prepared ad hoc reports to the State Bank on the operations of organizations that have encountered unusual incidents that are at risk of insolvency, loss of assets, and potentially have a negative impact on the banking system. It can be said that the monitoring work of the Vietnam Deposit Insurance contributes to supporting credit institutions to detect
Risks in operations, timely handling, minimizing possible damage.
With the hope that through monitoring activities, in the coming time, the Vietnam Deposit Insurance will promptly detect weak credit institutions with potential risks. The State Bank and the Vietnam Deposit Insurance have actively coordinated and shared information to resolve the remaining limitations and support the Vietnam Deposit Insurance to better perform its monitoring function, further improving the quality of monitoring reports. Accordingly, the State Bank and the Vietnam Deposit Insurance have focused on resolving the first two issues, the State Bank is implementing a project to modernize banking information technology, in which a relatively large component is allocated to the Vietnam Deposit Insurance. So far, the project has basically been completed. Second, regarding the issue of limited input information, the State Bank has directed the Banking Inspection and Supervision Agency (SBV) to coordinate with the Vietnam Deposit Insurance to draft a Circular on information sharing between the State Bank and the Vietnam Deposit Insurance.
BHTGVN conducts monthly, quarterly and annual periodic supervision of 100% of BHTG depository institutions. Through the results of information reports received from BHTG depository institutions, the State Bank of Vietnam and other sources of information, BHTGVN has analyzed and evaluated the performance of BHTG depository institutions; detected weaknesses and violations of safety regulations in banking operations to report and recommend the State Bank of Vietnam to consider and handle promptly.
2.2.2.5. Investment activities
In 2010, the total amount of temporarily idle capital invested by BHTGVN was 6,599 billion VND, an increase of 34.56% compared to the same period last year. The total interest earned from capital investment activities reached 670 billion VND, an increase of 81% compared to the total interest earned in 2009. In 2011, the total amount of temporarily idle capital invested by BHTGVN in buying bonds and depositing at state-owned commercial banks was 8,914 billion VND, with a total interest earned of 869 billion VND.
Table 2.2.5: Total temporarily idle capital invested by year

*Source: Annual report of BHTGVN
In 2012, the total temporarily idle capital of BHTGVN invested in buying bonds and deposited at state-owned commercial banks was 11,971 billion VND, with the interest earned about

![Mobile Phone Usage in Hanoi Inner City Area
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- Test the relationship between demographic variables and consumer behavior for Mobile Marketing activities
The analysis method used is the Chi-square test (χ2), with statistical hypotheses H0 and H1 and significance level α = 0.05. In case the P index (p-value) or Sig. index in SPSS has a value less than or equal to the significance level α, the hypothesis H0 is rejected and vice versa. With this testing procedure, the study can evaluate the difference in behavioral trends between demographic groups.
CHAPTER 4
RESEARCH RESULTS
During two months, 1,100 survey questionnaires were distributed to mobile phone users in the inner city of Hanoi using various methods such as direct interviews, sending via email or using questionnaires designed on the Internet. At the end of the survey, after checking and eliminating erroneous questionnaires, the study collected 858 complete questionnaires, equivalent to a rate of about 78%. In addition, the research subjects of the thesis are only people who are using mobile phones, so people who do not use mobile phones are not within the scope of the thesis, therefore, the questionnaires with the option of not using mobile phones were excluded from the scope of analysis. The number of suitable survey questionnaires included in the statistical analysis was 835.
4.1 Demographic characteristics of the sample
The structure of the survey sample is divided and statistically analyzed according to criteria such as gender, age, occupation, education level and personal income. (Detailed statistical table in Appendix 6)
- Gender structure: Of the 835 completed questionnaires, 49.8% of respondents were male, equivalent to 416 people, and 50.2% were female, equivalent to 419 people. The survey results of the study are completely consistent with the gender ratio in the population structure of Vietnam in general and Hanoi in particular (Male/Female: 49/51).
- Age structure: 36.6% of respondents are <23 years old, equivalent to 306 people. People from 23-34 years old
accounting for the highest proportion: 44.8% equivalent to 374 people, people aged 35-45 and >45 are 70 and 85 people equivalent to 8.4% and 10.2% respectively. Looking at the results of this survey, we can see that the young people - youth account for a large proportion of the total number of people participating in the survey. Meanwhile, the middle-aged people including two age groups of 35 - 45 and >45 have a low rate of participation in the survey. This is completely consistent with the reality when Mobile Marketing is identified as a Marketing service aimed at young people (people under 35 years old).
- Structure by educational level: among 835 valid responses, 541 respondents had university degrees, accounting for the highest proportion of ~ 75%, 102 had secondary school degrees, ~ 13.1%, and 93 had post-graduate degrees, ~ 11.9%.
- Occupational structure: office workers and civil servants are the group with the highest rate of participation with 39.4%, followed by students with 36.6%. Self-employed people account for 12%, retired housewives are 7.8% and other occupational groups account for 4.2%. The survey results show that the student group has the same rate as the group aged <23 at 36.6%. This shows the accuracy of the survey data. In addition, the survey results distributed by occupational criteria have a rate almost similar to the sample division rate in chapter 3. Therefore, it can be concluded that the survey data is suitable for use in analysis activities.
- Income structure: the group with income from 3 to 5 million has the highest rate with 39% of the total number of respondents. This is consistent with the income structure of Hanoi people and corresponds to the average income of the group of civil servants and office workers. Those
People with no income account for 23%, income under 3 million VND accounts for 13% and income over 5 million VND accounts for 25%.
4.2 Mobile phone usage in Hanoi inner city area
According to the survey results, most respondents said they had used the phone for more than 1 year, specifically: 68.4% used mobile phones from 4 to 10 years, 23.2% used from 1 to 3 years, 7.8% used for more than 10 years. Those who used mobile phones for less than 1 year accounted for only a very small proportion of ~ 0.6%. (Table 4.1)
Table 4.1: Time spent using mobile phones
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Alid
<1 year
5
.6
.6
.6
1-3 years
194
23.2
23.2
23.8
4-10 years
571
68.4
68.4
92.2
>10 years
65
7.8
7.8
100.0
Total
835
100.0
100.0
The survey indexes on the time of using mobile phones of consumers in the inner city of Hanoi are very impressive for a developing country like Vietnam and also prove that Vietnamese consumers have a lot of experience using this high-tech device. Moreover, with the majority of consumers surveyed having a relatively long time of use (4-10 years), it partly proves that mobile phones have become an important and essential item in peoples daily lives.
When asked about the mobile phone network they are using, 31% of respondents said they are using the network of Vietel company, 29% use the network of
of Mobifone company, 27% use Vinaphone companys network and 13% use networks of other providers such as E-VN telecom, S-fone, Beeline, Vietnammobile. (Figure 4.1).
Figure 4.1: Mobile phone network in use
Compared with the announced market share of mobile telecommunications service providers in Vietnam (Vietel: 36%, Mobifone: 29%, Vinaphone: 28%, the remaining networks: 7%), we see that the survey results do not have many differences. However, the statistics show that there is a difference in the market share of other networks because the Hanoi market is one of the two main markets of small networks, so their market share in this area will certainly be higher than that of the whole country.
According to a report by NielsenMobile (2009) [8], the number of prepaid mobile phone subscribers in Hanoi accounts for 95% of the total number of subscribers, however, the results of this survey show that the percentage of prepaid subscribers has decreased by more than 20%, only at 70.8%. On the contrary, the number of postpaid subscribers tends to increase from 5% in 2009 to 19.2%. Those who are simultaneously using both types of subscriptions account for 10%. (Table 4.2).
Table 4.2: Types of mobile phone subscribers
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
Prepay
591
70.8
70.8
70.8
Pay later
160
19.2
19.2
89.9
Both of the above
84
10.1
10.1
100.0
Total
835
100.0
100.0
The above figures show the change in the psychology and consumption habits of Vietnamese consumers towards mobile telecommunications services, when the use of prepaid subscriptions and junk SIMs is replaced by the use of two types of subscriptions for different purposes and needs or switching to postpaid subscriptions to enjoy better customer care services.
In addition, the majority of respondents have an average spending level for mobile phone services from 100 to 300 thousand VND (406 ~ 48.6% of total respondents). The high spending level (> 500 thousand VND) is the spending level with the lowest number of people with only 8.4%, on the contrary, the low spending level (under 100 thousand VND) accounts for the second highest proportion among the groups of respondents with 25.4%. People with low spending levels mainly fall into the group of students and retirees/housewives - those who have little need to use or mainly use promotional SIM cards. (Table 4.3).
Table 4.3: Spending on mobile phone charges
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
<100,000
212
25.4
25.4
25.4
100-300,000
406
48.6
48.6
74.0
300,000-500,000
147
17.6
17.6
91.6
>500,000
70
8.4
8.4
100.0
Total
835
100.0
100.0
The statistics in Table 4.3 are similar to the percentages in the NielsenMobile survey results (2009) with 73% of mobile phone users having medium spending levels and only 13% having high spending levels.
The survey results also showed that up to 31% ~ nearly one-third of respondents said they sent more than 10 SMS messages/day, meaning that on average they sent 1 SMS message for every working hour. Those with an average SMS message volume (from 3 to 10 messages/day) accounted for 51.1% and those with a low SMS message volume (less than 3 messages/day) accounted for 17%. (Table 4.4)
Table 4.4: Number of SMS messages sent per day
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
<3 news
142
17.0
17.0
17.0
3-10 news
427
51.1
51.1
68.1
>10 news
266
31.9
31.9
100.0
Total
835
100.0
100.0
Similar to sending messages, those with an average message receiving rate (from 3-10 messages/day) accounted for the highest percentage of ~ 55%, followed by those with a high number of messages (over 10 messages/day) ~ 24% and those with a low number of messages received daily (under 3 messages/day) remained at the bottom with 21%. (Table 4.5)
Table 4.5: Number of SMS messages received per day
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
<3 news
175
21.0
21.0
21.0
3-10 news
436
55.0
55.0
76.0
>10 news
197
24.0
24.0
100.0
Total
835
100.0
100.0
When comparing the data of the two result tables 4.4 and 4.5, we can see the reasonableness between the ratio of the number of messages sent and the number of messages received daily by the interview participants.
4.3 Current status of SMS advertising and Mobile Marketing
According to the interview results, in the 3 months from the time of the survey and before, 94% of respondents, equivalent to 785 people, said they received advertising messages, while only a very small percentage of 6% (only 50 people) did not receive advertising messages (Table 4.6).
Table 4.6: Percentage of people receiving advertising messages in the last 3 months
Frequency
Ratio (%)
Valid Percentage
Cumulative Percentage
Valid
Have
785
94.0
94.0
94.0
Are not
50
6.0
6.0
100.0
Total
835
100.0
100.0
The results of Table 4.6 show that consumers in the inner city of Hanoi are very familiar with advertising messages. This result is also the basis for assessing the knowledge, experience and understanding of the respondents in the interview. This is also one of the important factors determining the accuracy of the survey results.
In addition, most respondents said they had received promotional messages, but only 24% of them had ever taken the action of registering to receive promotional messages, while 76% of the remaining respondents did not register to receive promotional messages but still received promotional messages every day. This is the first sign indicating the weaknesses and shortcomings of lax management of this activity in Vietnam. (Table 4.7)
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