Cap Be (Bach Dang ward), Column 3 - Column 5 urban area (Hong Hai ward) and Column 5 - Column 8 urban area extension (Hong Ha ward).
Therefore, in addition to informal transfer stations in old residential areas, it is necessary to establish small-scale formal transfer stations by 2020 to serve new urban areas. At the same time, the establishment of small-scale transfer stations aims to contribute to improving the capacity of solid waste management for each area due to:
Reduce waiting time at loading and unloading points.
Increase the capacity of container handling instead of using existing compactors. In the future, compactors can be installed in small transfer stations to reduce the volume of waste before transport.
It is possible to do some preliminary sorting of waste before it is sent elsewhere.
Reduces the unsightly situation caused by garbage trucks waiting in line, and also prevents water from flowing out of garbage trucks and polluting the surrounding environment.
Proposed transfer station locations:
Since the locations of the unofficial transfer stations are kept the same as
existing transit locations. With the above analysis, Luan Van proposes the location
The official transfer stations are located in new urban areas as follows:
In Bach Dang ward: Choose a vacant land location in Lan Be Green Park, this location has vacant land and is near Hon Cap Be Residential Area. This is the location of a new park and residential area, in the future a densely populated residential area will be formed along with recreational activities in the park, which will be a large source of household solid waste in the future, so it is necessary to arrange a formal waste transfer station to facilitate the collection and collection of waste in this area. This area also has convenient traffic infrastructure for waste transportation (located between two routes of Ha Long city center, the coastal road and Le Thanh Tong street).
In Hong Hai ward: Choose a location next to Ha Long specialized school (located on Hai Long street). This area has many newly formed public works such as the Square, Ha Long specialized school, Provincial Museum, Provincial Library, Residential area surrounding Column 3... so a garbage transfer location is also needed to facilitate the collection and gathering of garbage by hand-pushed garbage collection vehicles in the area. Besides
In addition, the area is also located in a place with convenient traffic systems such as coastal roads and Nguyen Van Cu Street, convenient for garbage trucks to collect and transport garbage to the treatment area.
In Hong Ha ward: Choose the official transfer location No. 1 in the diagonal flower garden area opposite Le Thanh Tong school and near the Ha Long View luxury apartment building and the green apartment building. This area has 02 high-rise apartment buildings and residential areas belonging to the expanded urban area of column 5 - column 8. In the near future, there will be a high population density here. Official transfer location No. 2 is currently unofficial location No. 13 and official location No. 3 is currently unofficial location No. 12. These two locations have large areas located between densely populated residential areas, convenient traffic infrastructure, so they are suitable for choosing as official transfer station locations. The above transfer station locations are located near the coastal road, convenient for garbage collection by garbage trucks to collect and transport to the treatment area.
The specific locations of formal and informal waste transfer stations in the study area are summarized atTable 3.14and location map of transfer stations in the sectionAppendix 10 ,Appendix 12andAppendix 14 .
Table 3.13. Location of formal and informal waste transfer stations in the study area
ST T
Location | Transfer Station Type | |
I | Bach Dang Ward (9 unofficial locations and 01 official location) | |
1. | Location 1: Sidewalk of Coal Selection Enterprise - opposite Thanh An Cultural Center | Unorthodox |
2. | Location 2: Foot of Ba Deo street | Unorthodox |
3. | Location 3: Sidewalk next to the 3-storey coal sorting well | Unorthodox |
4. | Location 4: Cross flower garden Clock Tower | Unorthodox |
5. | Location 5: Welcome gate next to Quang Ninh General Hospital | Unorthodox |
6. | Location 6: 50m from the gate of Co Tien restaurant | Unorthodox |
7. | Location 7: Side gate of Quang Nam General Hospital | Unorthodox |
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Suitable waste business management model for Vietnam - 13 -
Impact of Improper Solid Waste Disposal -
Formal Coordination Mechanisms -
Health insurance for the informal economic sector in Hanoi - 2

ST T
Location | Transfer Station Type | |
Ninh | ||
8. | Location 8: End of the church | Unorthodox |
9. | Location 9: Embankment - opposite house number 17 | Unorthodox |
10. | Location 10: Lan Be Green Park, near Hon Cap Be Residential Area | Orthodox |
II | Hong Hai Ward (7 unofficial locations and 01 official location) | |
1. | Location 1: Next to the Children's Cultural Palace Lake | Unorthodox |
2. | Location 2: Opposite the entrance to the Department of Justice | Unorthodox |
3. | Location 3: Next to flower garden, column 3 (In front of Water Supply Company) | Unorthodox |
4. | Location 4: Opposite the entrance to the ethnic boarding school | Unorthodox |
5. | Location 5: Entrance to Dong Bac Coal Company | Unorthodox |
6. | Location 6: Head of Hai Ha stream | Unorthodox |
7. | Location 7: Next to the wall of Quang Trung Primary School | Unorthodox |
8. | Location 8: Next to Ha Long Specialized School | Orthodox |
III | Hong Ha Ward (11 unofficial locations and 03 official locations) | |
1. | Location 1: Entrance to the electrical laboratory (next to the electrical department). | Unorthodox |
2. | Location 2: Next to the embankment of the Electricity Department football field. | Unorthodox |
3. | Location 3: Sidewalk at the entrance to the river (raft house area). | Unorthodox |
4. | Location 4: Provincial Party Committee fence (next to the press house). | Unorthodox |
5. | Location 5: Intersection of Zone 3 Hong Ha Street (Go up from Provincial Party Committee Guest House). | Unorthodox |
ST T
Location | Transfer Station Type | |
6. | Location 7: Next to the fence of the Provincial Convention Center (bus stop). | Unorthodox |
7. | Location 8: Youth Employment Promotion Center Sidewalk. | Unorthodox |
8. | Location 6: Near the gate of Hon Gai Coal Processing Enterprise. | Unorthodox |
9. | Location 10: Embankment next to the provincial police headquarters. | Unorthodox |
10. | Location 9: Fence next to the old Hong Ha market gate. | Unorthodox |
11. | Location 11: Foot of traffic slope – Past the provincial post office | Unorthodox |
12. | Location 12: Near Hong Ha wastewater treatment station | Orthodox |
13. | Location 13: Land in area 2 Hong Ha | Orthodox |
14. | Location 14: Cross flower garden opposite Le Thanh Tong school | Orthodox |
3.2.5. Proposed routes for transporting domestic solid waste
Domestic solid waste transportation activities in the study area include manual and mechanical transportation, specifically as follows:
- Manual transportation by hand-pushed garbage collection vehicles from residential areas to transfer stations.
- Mechanical transportation by 8 m3 garbage compactor will go to the garbage collection transfer stations at the prescribed time and transport to the landfill.
During the research, Luan Van found that garbage collection routes at the
Residential areas and hamlets (manual transportation by hand-pushed garbage trucks) in the study area are now reasonable. Therefore, in this content of the thesis, the author does not propose other garbage collection routes.
Besides, because the scope of the thesis research is only focused on 3/13
wards in the eastern area of Ha Long city, so the proposal of collection and transportation routes for domestic solid waste (by garbage compactors from transfer stations and transported to landfills) for the study area alone is not suitable for reality because the collection activities by these garbage compactors have been provided.
The approved shipping route includes the study area of the thesis and also
other areas not included in the research area of the Thesis. On the other hand, the above collection routes are also suitable and built based on the terrain characteristics of each ward with the transfer station locations arranged so that the collection routes achieve the highest productivity, the shortest travel route and time.
stops at each transfer station is minimal. Therefore, within the framework of the Law, no new collection route is proposed.
literature
CONCLUSION AND RECOMMENDATIONS
1. Conclusion
After 6 months of conducting field surveys in 3 wards of Bach Dang, Hong Hai and Hong Ha, the 3 central wards of the East of Ha Long city, on the management of domestic waste, I have obtained the following conclusions:
The three wards of Bach Dang, Hong Hai and Hong Ha are the three central wards that are characterized by economic and commercial development (Bach Dang ward), characterized by urban and cultural development (Hong Hai ward) and characterized by urban and administrative development (Hong Ha ward). Therefore, the social life in these three wards is relatively high and the amount of solid waste generated in daily life is increasing. Results
Luan Van's survey and research shows that:
- Because these wards have a fairly similar standard of living, the amount of waste generated per capita is relatively similar at 1.01 kg/person/day.
- The amount of waste collected is currently quite high at about > 95%.
- Current household CTR is not classified at source.
Besides, Luan Van also has suggestions for the management of CTR activities.
effective in the study area as follows:
- Propose a model to classify waste at source in the research area into 3 types: organic waste (organic fertilizer production at Ha Long Waste Treatment Plant), recyclable waste (brought to recycling facilities) and remaining waste buried at Deo Sen landfill.
- Propose a plan for storing and collecting domestic solid waste. In the period from 2013-2015, apply the storage and collection model for each household. From 2015 to 2020: 240-liter trash bins are placed at fixed locations on the roads so that households can dump solid waste at any time of the day, avoiding storing solid waste indoors, causing unsanitary conditions.
- Proposed locations of domestic solid waste transfer stations in the study area include formal transfer stations and small informal transfer stations.
2. Recommendations
Based on the results achieved and the difficulties and problems in the work
waste management. The thesis has proposed solutions to contribute to improving the efficiency
waste management in particular and environmental protection in general. Luan makes some recommendations as follows:
application
- To effectively manage domestic solid waste, it is necessary to have the support and attention of local authorities, management units and the coordination of people and businesses.
- Regarding human resources and equipment: It is necessary to pay attention to and supplement the number of garbage collectors. To ensure the collection, transportation and treatment of garbage, it is necessary to pay more attention to garbage collectors by increasing salaries, having incentives, rewards and commendations for workers with high achievements and a sense of responsibility in their work. Therefore, it is necessary to promote and propagate for people to participate in paying fees in full. In addition, to improve, it is necessary to strengthen and invest in equipping more equipment and means to serve the collection and transportation of garbage in the study area.
- Propaganda and mobilization work: Instruct each household, each enterprise, and production and business establishment to develop measures to use recycled products. Increase mobilization of households that have not registered for collection, register for collection contracts as well as sign collection contracts with agencies and production enterprises to minimize the source of waste being thrown away haphazardly.
- Management: Strengthen collection, minimize the development of spontaneous landfills to limit environmental pollution caused by waste, on the other hand, beautify the urban landscape. There should be strict penalties for littering in the wrong places, in public places: streets, alleys, beaches, etc.
REFERENCES
1. Tran Hieu Nhue, Ung Quoc Dung, Nguyen Thi Kim Thai (2001), Solid waste management (Volume 1: Urban solid waste), Construction Publishing House.
2. Nguyen Duc Hien (2002), Environmental Management, Labor - Social Publishing House. Hanoi.
3. Nguyen Trung Viet, Nguyen Thi Dieu (2002), Waste management,
Agricultural Publishing House.
4. Ministry of Natural Resources and Environment (2012), National Environmental Report 2011: Solid Waste .
5. Department of Environmental Protection (2008), Project "Building a model and piloting the classification, collection and treatment of household waste for new urban areas".
6. Original
Thi Kim Thai ( 2006), Thesis : " Research and establishment of
management planning
Quang Ninh solid waste management plan to 2010 with orientation to 2020 " .
7. Quang Ninh Provincial Statistical Office (2011), Quang Ninh Provincial Statistical Yearbook 2010 .
8. Department of Natural Resources and Environment of Ha Long City, Report on 2012 performance results, 2013 performance orientation ”.
9. INDEVCO Urban Environment Joint Stock Company (2013), Report on production and business situation in 2012, operation direction in 2013 ”.
10. Ha Long City Public Service Department (2013), Report on production and business situation in 2012, operation direction in 2013 ".
11. People's Committee of Bach Dang Ward (2013), "Report on Land Use Planning of Bach Dang Ward to 2020".
12. Hong Hai Ward People's Committee (2013), "Report on Land Use Planning of Hong Hai Ward to 2020".
13. Hong Ha Ward People's Committee (2013), "Report on Land Use Planning of Hong Ha Ward to 2020".
14. Website of the Ministry of Natural Resources and Environment.
15. Website of the General Department of Environment.
16. Website of the Department of Natural Resources and Environment of Quang Ninh.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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