Le Nam (2017), “Marks of Quang Ninh Tourism Growth in 2017”, At www.qtv.vn/channel/.../201712/dau-An-Tang-Truong-Du-Lich-Quang-Ninh- 2017-25843, [Accessed Date

154


26. Thu Ha (2016), “Tourism industry: Shortage of high-quality human resources”, at page

https://baodanang.vn, [accessed August 4, 2018].

27. Viet Ha (2013), “Malaysia shares experience in attracting tourists”, at http://vietnamtourism.gov.vn/index.php/items/11633, [accessed March 10, 2018].

28. Nguyen Son Ha (2016), “Training human resources for tourism today”, Culture and Arts Magazine, (382).

29. Tran Son Hai (2010), Developing tourism human resources in the tourism industry in the South Central Coast and Central Highlands regions, PhD thesis in Economics, Ho Chi Minh National Academy of Politics and Public Administration, Hanoi.

30. Tran Quang Hao (2008), What are the necessary conditions for developing tourism human resources”, Vietnam Tourism Magazine, (4).

31. Dinh Thi Hai Hau (2014), Mobilizing investment capital for developing human resources for Vietnam's tourism in the context of international economic integration , PhD thesis in Economics, Academy of Finance, Hanoi.

32. Dinh Thi Hai Hau (2017), "Discussion on state budget for tourism human resources", Tourism Magazine, (2).

33. Ngo Ngoc Hau (2015), “Da Nang develops unique tourism products”, Tourism Magazine , (11).

34. Ha Thu Hang (2014), Human resources for industrialization and modernization associated with intellectual economic development in Thua Thien Hue province today, Monograph, Social Sciences Publishing House, Hanoi.

35. Association of Southeast Asian Nations (ASEAN) (2012), ASEAN Mutual Recognition Arrangement (MRA) on Tourism Professionals , Guidebook, Draft 1.0 presented to the ASEAN Working Group on Tourism-Human Resources Development, Bali, Indonesia.

36. Pham Thi Hoa (2017), Da Nang city tourism market in international integration, PhD thesis in Political Economy, Ho Chi Minh National Academy of Politics, Hanoi.

37. Hoang Van Hoan (2006), Perfecting State management of labor in tourism business in Vietnam, Statistical Publishing House, Hanoi.

38. Khanh Hong (2013), “Human resources in the tourism industry only meet 1/5 of the demand”, at http://Dantri.com.vn, [accessed August 22, 2018] .

155


39. Vu Minh Hue (2009), “Improving the quality of human resources in Vietnam today”, Journal of State Management, (161).

40. Nguyen Thi Quynh Huong (2013), “Developing tourism human resources - a solution to improve the competitiveness of Quang Ninh destination”, Journal of Commercial Science, (53+54).

41. Nguyen Thi Thuy Huong (2016), “Solutions to develop Vietnamese human resources in the ASEAN community”, Education Magazine, (376).

42. Le Thi Thanh Huyen (2017), “Developing tourism human resources in Da Nang city, issues raised”, Journal of Political Theory, (9).

43. Le Thi Thanh Huyen (2017), “State management of tourism human resource development in Da Nang, current situation and solutions”, Journal of Theoretical Activities, (3).

44. Le Thi Thanh Huyen (2018), “Training human resources for tourism in Da Nang, issues raised”, Journal of Theoretical Activities , (2).

45. Le Thi Thanh Huyen (2018), “Developing tourism human resources in Da Nang City towards sustainable development”, The first international conference organized by the Central Institute of Social Sciences “Tourism development in the Central provinces of Vietnam and ASEAN countries towards sustainable development”, Hanoi.

46. ​​Le Thi Thanh Huyen (2018), “Developing tourism human resources in Da Nang city in a sustainable direction: Current situation and solutions”, Central Journal of Social Sciences, (4).

47. Le Thi Thanh Huyen (2019), “Human resource quality in accommodation establishments in Da Nang city - Current situation and solutions”, Economic and Forecast Magazine, (697).

48. Vu Thi Huyen (2017), “Improving the quality of tourism human resources - Towards professionalism”, at http://baoquangninh.com.vn, [accessed March 10, 2018].

49. Pham Quy Long (2008), Human resource management in tourism in Japan and lessons for Vietnamese entrepreneurs , Social Sciences Publishing House, Hanoi.

50. Pham Viet Long, Do Thi Thanh Vinh (2015), “Six senses Ninh Van Bay with the development of tourism human resources in the current period”, Journal of Fisheries Science and Technology, (1).

51. Tran Van Long (2011), “Training tourism human resources to meet the requirements of integration and development”, Journal of Educational Science , (70).

156


52. Tran Van Long (2016), Training management of tourism colleges to meet human resource needs of enterprises in the Northern Delta region , PhD thesis in Educational Sciences, Vietnam Institute of Educational Sciences, Hanoi.

53. National Assembly of the Socialist Republic of Vietnam (2017), Law on Tourism No. 09/2017/QH14 passed on June 19, 2017, effective from January 1, 2018, Hanoi .

54. National Assembly of the Socialist Republic of Vietnam (2005), Vietnam Tourism Law No. 44/2005/QH11 passed on June 14, 2005, Hanoi.

55. Nguyen Van Luu (2013), Vietnam Tourism in ASEAN Integration, Culture and Information Publishing House, Hanoi.

56. Nguyen Van Luu (2014), Developing tourism human resources is a decisive factor in the development of Vietnam's tourism industry , News Publishing House, Hanoi.

57. Luc Boi Minh, editor-in-chief (1996), Modern hotel management , Shanghai Publishing House, Institute of Tourism Development Research and National Political Publishing House translated and published, Hanoi.

58. Dong Ngoc Minh, Vuong Loi Dinh (2000), Tourism economics and tourism studies , Tre Publishing House, Ho Chi Minh City.

59. Vu Duc Minh (2003), “Current tourism human resources in our country: Current situation and development solutions”, Journal of Economics and Development, (67).

60. Vu Duc Minh (2004), Some solutions to improve the efficiency of human resource use of state-owned tourism enterprises in Hanoi city in the process of regional and international integration , PhD thesis in Economics

- University of Commerce, Hanoi.

61. Vu Duc Minh (2007) , “Human resource training for Vietnam tourism industry: Current situation and solutions” Journal of Science and Trade , (17).

62. Tran Huu Nam (2011), "Innovation of mechanisms and policies for developing tourism human resources in the current period in our country", Journal of Economics and Development, (165).

63. Le Nam (2017), “Imprints of Quang Ninh tourism growth in 2017”, at www.qtv.vn/channel/.../201712/dau-an-tang-truong-du-lich-quang-ninh- 2017-25843, [accessed March 20, 2018].

157


64. Nanhua University - Taiwan, Hanoi University of Commerce, Danang College of Commerce (2016), "Sustainable Tourism Development in the South Central Coast of Vietnam", Proceedings of the International Conference .

65. Trong Le Nghia (2011), “Developing high-quality human resources in the integration period”, Culture and Arts Magazine , (328).

66. Do Thanh Phuong (2015), “To make tourism a sustainable spearhead economic sector of Da Nang city”, Asia-Pacific Economic Journal , (456).

67. Nguyen Son (2016), "How long will tourism human resources be weak?", Investment Bridge Newspaper,

January 18

68. Luu Kiem Thanh (2007), “Building tourism business image”, Tourism Magazine , (1).

69. Xuan Thanh (2018), “Solving the problem of NDL human resources: Need for cooperation”, at www.baokhanhhoa.vn/du-lich, [accessed September 10, 2018].

70. Nguyen Xuan Thien, Ha Minh Tuan (2016), “Thailand's tourism development experience and some suggestions for Vietnam”, Communist Magazine , (113).

71. Nguyen Quoc Tien (2011), "Training human resources for tourism in the midland and mountainous regions of the North and questions that need to be answered", Journal of Science and Technology, (5).

72. Tien Tien (2012), “ Tourism Development in Malaysia and Indonesia with Experience for Vietnam, at http://www.vtr.org.vn , [accessed March 15, 2018].

73. Nguyen Tiep (2005), Human resources textbook , Labor - Social Publishing House, Hanoi.

74. Hanoi National Economics University (2006), Tourism Economics Textbook,

Labor and Social Publishing House, Hanoi.

75. People's Committee of Da Nang City - Department of Culture, Sports and Tourism of Da Nang City (2010), Master plan for culture, sports and tourism of Da Nang City to 2020 , Da Nang.

76. People's Committee of Da Nang City - Department of Culture, Sports and Tourism of Da Nang City (2011), Solutions for developing tourism resources for the period 2011 - 2015, vision to 2020 to realize the goal of tourism as a spearhead economy of Da Nang City , Scientific report, Da Nang.

77. People's Committee of Da Nang City - Da Nang Institute for Socio-Economic Development Research (2011), Sustainable development of tourism industry in Da Nang City to 2020 , Scientific report, Da Nang.

158


78. People's Committee of Da Nang City - Institute for Socio-Economic Development Research (2014), Report on survey results of Da Nang tourism human resources 2014 , Da Nang.

79. People's Committee of Da Nang City - Department of Tourism (2017), Report on tourism activities in 2017 and directions and tasks in 2018 , Da Nang.

80. People's Committee of Da Nang City - Department of Tourism (2017), Report on survey results of Da Nang tourism human resources in 2017 , Da Nang.

81. Da Nang People's Committee - Department of Tourism (2017), Project on tourism development in Da Nang city to 2025 and vision to 2030 , Summary report, Da Nang.

82. People's Committee of Da Nang City - Department of Planning and Investment (2018), Master plan for socio-economic development of Da Nang City to 2035 , Preliminary report, Da Nang.

83. People's Committee of Da Nang City - Department of Tourism (2018) Documents for the meeting of the City People's Council (7th Session, Term IX, term 2016 - 2021) , Da Nang.

84. Khanh Hoa Provincial People's Committee - Department of Tourism (2017), Report on tourism activities in 2017 and directions and tasks in 2018 , Khanh Hoa.

85. Khanh Hoa Provincial People's Committee - Department of Labor, War Invalids and Social Affairs (2018), Report on labor supply and demand and training of human resources for the tourism sector in the province , Khanh Hoa.

86. People's Committee of Quang Ninh province - Department of Tourism (2011), Project on tourism development in Quang Ninh province 2010-2016 and vision to 2020 , Summary report, Quang Ninh.

87. People's Committee of Quang Ninh province - Department of Tourism (2016), Report on tourism activities in 2017 and directions and tasks in 2018 , Quang Ninh.

88. Le Duc Vien (2017), Developing tourism in Da Nang city towards sustainability, PhD thesis in Economics, Da Nang University of Economics, Da Nang.

89. Ngo Quang Vinh (2009), “Da Nang Tourism: Goals and orientations for sustainable development”, Scientific Information on Socio-Economic Development of Da Nang , (4).

159


* English documents

90. Denney G.Rutherford and Michael JO ' Fallon (2006), Hotel management and operations .

91. British Columbia Toursim Human Resource Development Task Force Action (2013), Recruit, Retain and Train: Developing a super, natural workforce in British Columbia.

92. C.Smith, K (2004), Toursim Human Resource Development Strategy inBritish Columbia. Burnaby: Go2.

93. Eddystone C. Nebel (2004), Managing Hotels Effectively.

94. Greg Richards, Derek Hall (2000), Tourism and sustainable community development, Routledge, NY.

95. MA. Christina G.Aquino (2018), ASEAN MRA on Tourisim Professionals: The Philippine Experience , Proceedings of the 1st international Confrerence Sustainable Tourism Development in the central Vietnam and ASEAN, Vietnam cademy of Social Sciences - Institute of Social Sciences of the Central Region.

96. Janne J.Liburd, Deborah Edwards (2010), Understanding the Sustainable Development of Tourism.

97. Martin Mowforth, Ian Munt (2001), Tourism and Sustainability: New Tourism in the Third World , Routledge, NY.

98.Martin Oppermann, Kye-Sung Chon (1997), Tourism in Developing Countries , International Thomson Business Press.

99. Nafees A.Khan (2008), Human Resource Development in Tourism Industry in India: A Case Study of Air India Ltd, New Delhi.

100. Paul FJ Eagles, Stephen F.McCool and Christopher D.Haynes (2002),

Sustainable Tourism in Protected Areas.

101. Soh, JK (2008), Human resource development in the tourism sector in Asia . Perspective in Asia leisure and tourism, Vol 1, Article7.

102. Soh, Juliana Kheng Mei (2012), Human Resource Development in the Tourism Sector in Asia, The Berkeley Electronic Press.

160



Appendix 1

APPENDIX

Table 1. Description of VTOS vocational qualifications


VTOS Level

Describe


Level 1

(Certificate 1)

Entry level jobs do not require high skills.

a. Can do simple tasks and repetitive tasks;

b. Understand and have basic knowledge in a narrow scope of professional activities in a number of fields, and be able to apply certain knowledge when performing work;

c. Ability to receive, record and transfer information as required, take partial responsibility for work results and products.

me.


Level 2

(Certificate 2)

Skilled Jobs

a. Able to perform simple repetitive tasks and some complex tasks in some situations but requiring guidance;

b. Understand and have basic knowledge of the profession's operations; be able to apply some specialized knowledge and be able to propose some solutions to solve common problems at work;

c. Ability to consider, judge and interpret information; ability to work in a team, in some cases able to work independently and take most of the responsibility for work results and products.

my product


Level 3

(Certificate 3)

Technical work requiring skilled skills/supervisor; team leader.

a. Able to complete most of the work of the occupation which is complex, has different choices and is able to work independently without guidance;

b. Understand and have basic knowledge of basic theory and professional knowledge of the profession; be able to apply professional knowledge and have the ability to recognize and apply knowledge to handle and solve common problems in different situations;

c. Ability to recognize, analyze and evaluate information from various sources; ability to guide others in a team or group; responsible for the results of one's own work and products in terms of quality according to prescribed standards and partially responsible for the results of the work and products of others.

in group

Maybe you are interested!

Le Nam (2017), “Marks of Quang Ninh Tourism Growth in 2017”, At www.qtv.vn/channel/.../201712/dau-An-Tang-Truong-Du-Lich-Quang-Ninh- 2017-25843, [Accessed Date

161




Level 4

(Diploma 4)

Direct management positions/ skilled technicians.

a. Able to perform the most complex tasks of the profession, proficiently and work independently and with a high degree of autonomy;

b. Broad understanding of basic theory and in-depth knowledge of specialized knowledge in many fields of the profession; have analytical, diagnostic, design and critical thinking skills to solve technical problems and management requirements in a wide range;

c. Know how to analyze, evaluate information and use the results of analysis

evaluate to give opinions and recommendations for management and research purposes; have the ability to manage and operate


Level 5

(Diploma 5)

Middle management.

a. Ability to perform professional tasks proficiently, independently and autonomously;

b. Broad understanding of basic theory and in-depth specialized knowledge of various professional fields; possess analytical, conjectural, design and creative skills in solving technical and management problems;

c. Know how to analyze, evaluate information and generalize to give your own opinions and initiatives; manage and operate teams and groups in performing work; take responsibility for the quality of the results of your work and products and take responsibility for the results of your team and group's work according to standards.

standards and specifications.

Source: [10]


Table 2. VTOS Competency Units


Unit of Competency

Describe

Unit of specialized competence (technical/professional)

Competencies are specific to each role or job position in NDL and include specific skills and knowledge (how to) to perform effectively (such as in food service, tour guiding).

calendar…).

Basic unit of competency

(popular)

The basic skills that most employees need (e.g. teamwork, language skills and information technology). These competencies are necessary for anyone to be able to work purely

mature

General Unit of Competency

(professionally related)

Skills common to a group of occupations. These competencies typically include general job competencies required for a number of occupations (e.g. health and safety), as well as specific competencies that are typically applicable to a number of occupations (e.g.

such as end of shift).

Comment


Agree Privacy Policy *