can be reduced to two main methods: reduction and ellipsis.
Ellipsis is the omission of less important elements in terms of information that the reader can understand based on the relationship between utterances within the scope of a specific context. Then we will have incomplete utterances that many authors call ellipsis. To point out the factors that control and determine the existence of a phrase considered a product of ellipsis in a text is not easy. Therefore, according to author Pham Van Tinh, some factors that control the method of ellipsis in a text can be: 1. Communicative context; 2. Logical-semantic connection (coherence in the text); 3. Intention and communication strategy [42,32]. Through research, we found that due to the position of the information focus in the sentence, the omitted part falls mainly on two syntactic elements: the subject and the predicate.
2.2.2.1. Omitted subject utterance
For example:
[2:14] a. So what is the philosophy of the cuckold husband?
b. Ø Is to turn a blind eye. Ø Is to consider oneself at fault, even though one has not seen where one's fault lies !
(VTP: 380)
In Vietnamese grammar, in terms of syntactic boundaries, là is a constituent element of the predicate and in the announcement it must come before the predicate noun given by the speaker to express his intention of "homogenization". So in the above example, separating the following utterances into separate utterances, the speaker cannot omit là . We can write: "The philosophy of a cuckolded husband is to turn a blind eye; là must consider oneself at fault, even if one has not seen where one's fault lies". But putting everything into one utterance like that will be confusing, not clear in structure and more importantly, reduce the effectiveness of the announcement. The omission and continuous repetition: "là + noun" creates a rapid flow of announcement with a listing, emphasizing, making a clear impression on the reader. The word system is to open up the objects of homogenization according to the speaker's intention, "the speaker has the right to homogenize anything they want: Homogenize the homogeneous
unity, the identification of what is contained (…) and the identification of what is completely different" [38,53].
2.2.2.2. Omitted predicate utterance
For example:
[2:15] Gioi walked in and took off his hat. After him, Bon Ø . Then Van Ø .
(Investor: 231)
The subordinate clause of the predicate omission (in the two following utterances) in the restored example is: After it, the Four stepped in and lowered his hat . Then the Van stepped in and lowered his hat. We can see that such forms of structural and lexical repetition occur very often and are also a technique of rhetorical cohesion. However, the author Nguyen Duc Thuan has found another option, which is to only use this technique for the first utterance, while in the second and third utterances, their predicates are omitted. The word "then" in the example, in addition to its function of locating the noun "Van", also has the value of emphasizing the element indicating time. "Then" assumes a transitional function in describing the situation. "Then B" has the presupposition "The presence of B is the next to A". And when hearing the statement "Then Van" the listener will expect a new piece of information, which is somewhat similar to the two previous statements (also one of the people entering the prisoner's room, and there is also a change in the situation: All three guys enter and most likely after the act of lowering their hats, another action will follow ( tying them up, torturing, interrogating... ).
2.2.2.3. Omitted subject-predicate utterance
For example:
[2:16] She waddled like a duck, quacking silently, further and further away from it, sixty or seventy yards away.
- Poor me, oh my god!
To the crossroads .
Luckily. A man who didn't understand what was going on heard the scream, rushed out of the house and grabbed it right away.
(NCH: 115)
The utterance "At the crossroads" stands alone and has the value of a paragraph. In this case, the writer's intention is very clear. The utterance functions as a transitional phrase:
She waddled after it.

To the crossroads

Luckily, a man caught it right away.
The direct direction of the utterance "To the crossroads" is the above utterance. But semantically, it continues to be linked to the following utterances. Only by combining all these fragments can we complete a syntactic whole with its own communicative value (and it itself will contribute, together with other wholes, to making up a large text).
Thus, the phenomenon of elision in the scope of text (discourse) is a fairly common phenomenon. It reflects one of the basic methods of humans in all languages in the process of forming and creating utterances. It is especially used in the context of conversational communication, especially in creating information focal points, where the issues that need to be emphasized in the process of speech interaction are most clearly expressed. However, not all sentence models can be used in elision to create the phenomenon of structural focalization, so the participation of sentence core types will not be uniform in scope and level.
2.2.3. Focusing with function words
2.2.3.1. Focusing adverbs
Speakers use function words and focus particles to create focal points of information in their utterances. Through our survey, we found that the focus particles are: chinh, ngay, cu, den, dam, cung, chi, van, those, nao … For example:
[2:17] a. Are you the one who just fought with those two soldiers?
b. Yes! Me, myself .
[2:18] It's your wife and the lover your grandmother suspected. [2:19] a. Is that so, actor, is your house far from here?
b. Right at the entrance to my house, near that temple.
(CL: 186)
(TNDS: 65)
(TNT: 457)
[2:20] a. So what did it say to you all day?
b. Just tell me to strive to join the Youth Union.
(NK: 435)
In the examples above, we see that there are particles used to mark the subject focus such as chinh, desir ; to mark the predicate focus such as chi ; to mark the location focus such as ngay .
2.2.3.2. Particles
Some previous works when studying the means of marking focus, the authors only stopped at exploiting focus particles. But in his article on "Focus contrast in Vietnamese sentences" at the Proceedings of the 2004 International Conference on Inter-Asian Linguistics, Associate Professor Nguyen Hong Con proved that in addition to focus particles, there are also groups of modal particles or combinations of "particles... particles" participating in highlighting the information structure. From that point of view, below are some of our illustrative examples for cases where focus is marked by particles ( that, that, that, that, that, that ...). For example:
[2:21] aa Mom, please scratch my head to make me hurry up.
b. Where?
a. Here. Here .
[2:22] a. When did Xuyen get here?
b. You still live with your husband, right ?
[2:23] a. How do you know "unlucky"?
b. …When I was little, I lived in the lowlands !
(NMC 2:97 )
(Rev 2 :193)
(NMC 1 :139)
2.2.3.3. Combination of auxiliary words…particles
Along with particles, auxiliary word combinations… particles also have the value of creating focus ( just … that , that … that , also … but , if … then there is ). For example:
[2:24] a. Why are there so many bruises on your body?
b. Oh, it's nothing, just a bump ...
(VPT: 74)
[2:25] a. What good wind brought Huyen to visit my family today?
b. You are a poisonous wind !
[2:26] a. Where is the bird sanctuary?
b. It's there , of course !
(TNH: 134)
(DG:221) According to the observation of the documents, in addition to the above means, we also noticed ways of combining vocabulary to create frames such as: new...but, new...but already, not only...but also... to highlight the value of information. For example:
[2:27] a. Are your legs tired yet?
b. Not only tired but also exhausted.
(TNT: 428)
[2:28] It 's already the twenty-third day of the twelfth lunar month, when the Kitchen Gods return to heaven.
(TNH 1 :326)
[2:29] Unexpectedly, a person who dreams of love is so lazy to even study .
now suddenly become a person who hates women viciously.
(Rev 2:10 )
2.2.4. Focusing by changing word order
Besides stress and function words, word order is also mentioned a lot as an important means in marking the focus of information. As mentioned above, in the process of consulting documents, we found that there are terms that Vietnamese does not have, so we had to borrow from English to have a corresponding translation. These are two concepts that represent the change in the position of the focus of information: pre-inversion and post-inversion.
2.2.4.1. Reverse money
2.2.4.1.1. Concept. Pre-inversion is the conversion of order by inverting the element with the focal function from the final position of the sentence (unmarked) to the initial position of the sentence (marked) (according to Nguyen Hong Con [7,68]).
2.2.4.1.2. Scope of the reverse money
As presented in the theoretical chapter, the pre-inversion structure is not the only structure used to emphasize information, but this structure, in addition to certain effects, also has value as a means to create focus for the information structure. Therefore, not all cases of the pre-inversion phenomenon
are all considered in this paper, but we only consider pre-inversion structures that are effective in creating information focus. Therefore, the pre-inversion structure we consider must have two conditions:
(i) Necessary conditions:
It must be a structure whose focus is before the verb.
(ii) Sufficient conditions:
a. That structure must be marked.
b. That structure is the result of a process of moving a component before the verb.
2.2.4.1.3. Pre-island structures
Move the complement to the beginning of the sentence.
For example:
[2:30] This movie was filmed by Chinese comrades.
(AD 1:95 )
[2:31] Her little whims, she carried out with bestial devotion.
(NHT:84)
In Vietnamese, the cases of complements moving to the beginning of the sentence are similar to the phenomenon of pre-inversion, which Nguyen Minh Thuyet and Nguyen Van Hiep [41,211] call the case of complements being "dai len tien" or "bo ngu dao tri". In [2:30], the topic of the utterance is about "this movie", which is the movie that the previous utterances of the preceding text have talked about. Therefore, it is the part that focuses on the information that needs to be emphasized.
There are cases where the foregrounded portion carries the value of both the subject and the contrasting focal point. Consider the example:
[2:32] He doesn't smoke , he doesn't drink .
(quoted from [41,199]) In the above example, "medicine" and "alcohol" can be considered as two new information contents introduced into the text. They are mentioned on the same scale of evaluation of the personality of "that teacher", and therefore, can also be considered as two contrasting focal points. In our opinion, in this case, the main information content of the whole sentence is about "that teacher" with two secondary information for each clause being "alcohol" and "medicine".
and is also the focal point of the message. The sentence also has two focal points of the message located in the usual position - the focal point at the end of the sentence - which are "don't smoke" and "don't drink".
In addition, the focal point of the message at the beginning of the sentence in Vietnamese is often related to the negation of the sentence and is expressed as khong, chua, and chung. For example:
[2:33] There was no bush they did not brandish their rifles into. There was no crevice in the rocks they did not thrust their bayonets into.
(NCH: 453)
In the above example, the information provided is the places that were searched by the village chief's soldiers and is also the part that is emphasized. The use of the word "not one" contributes to emphasizing the negative meaning of the information that is being focused on.
Thus, the inverted complement in the Vietnamese sentence structure has the following characteristics:
(i) They are in marked position relative to unmarked position C - V - B
(ii) They can be focal points
(iii) They can be contrasting topics that come with the final adverb. (In cases with this characteristic, we consider the sentence to have two focal points: one at the beginning of the sentence that is both the focus and the topic, and one at the end of the sentence.)
(iv) The pre-inversion part of the focal nature can be accompanied by a lexical device (here, words containing negation)
Structure Focus + is/ that + X
In the above structure, part X is the remaining information of the clause in the form of a clause. The focus is the part that is recognized as the most important information, it comes before the prepositional word là or the function word mà and in many cases it is preceded by the main word . Some opinions say that when the main word comes with it, it is like a post-inversion structure because the whole sentence is placed after this word. However, in our opinion, the main word is just an emphatic auxiliary word to create a focus, it is impossible to have a post-inversion structure because the main word is at the beginning of the sentence, especially when the subject is the element in the focal position.
As mentioned above, the main word is a valuable lexical device that creates focus. Specifically, the part that the main word comes before becomes the part that is emphasized. For example:
[2:34a] The two diaries were the biggest lie she wanted to leave to the world.
(TNDS: 124)
The highlighted part is "two diaries".
[2:34b] The two diaries were the biggest lie she wanted to leave to the world .
The emphasized part is "the biggest lie she wanted to leave to the world".
We can diagram the two examples as follows: With [2:34a]:
The two diaries themselves | is the biggest lie she wants to tell give back to the world | |
JSC | Subject | Predicate |
CTTT | Focus | Base |
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
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zc2o3n4t5e6n7ts
At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Key Solutions to Strengthen the Leadership of Hai Phong City Party Committee in Security and Order Work by 2030 -
Trends in Changing the Cultural Life of Coastal Residents in Ha Tinh -
Preserving and Developing Cultural Activities of the Central Highlands Ethnic Communities, Maintaining Social Order and Security and Protecting the Ecological Environment -
Approaches to the Word Separation Problem

With [2:34b]:
The two diaries themselves | is the biggest lie she wants leave to the world | |
JSC | Subject | Predicate |
CTTT | Base | Focus |
2.2.4.2. Post-island
2.2.4.2.1. Concept
Post-inversion is a change of order by moving the focal functional element from the initial position of the sentence (unmarked) to the final position of the sentence (marked) (according to Nguyen Hong Con [7,68]).
2.2.4.2.2. Post-island scope
From the above concept, the post-island structure we consider in this thesis must have the following conditions:
(i) Necessary conditions:
A structure whose focus is after the verb

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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