Quite often, if the form of capital increase or decrease is applied during the adjustment process, it is unreasonable and ineffective.
In general, capital mobilization within the Group still has many cumbersome and rigid procedures; capital mobilization from foreign organizations and individuals, the Group does not sign directly but must go through the government, with the guarantee of the Ministry of Finance, increasing capital costs.
Capital mobilization as regulated by the state has not promoted the strength of intermediary financial institutions such as venture capital funds (economic corporations are not allowed to mobilize venture capital funds), while research on the experience of other countries shows that this is an important capital mobilization channel to invest in R&D activities.
Regulations on the loan limit according to the ratio of debt to charter capital not exceeding 3 times. However, the charter capital of the Corporation and the State-owned economic groups changes every year, so it is difficult to determine. On the other hand, currently, in general, the charter capital scale of the State-owned economic groups is not large. If the capital mobilization level is controlled as above, it will not ensure enough capital to invest in large projects and works that the State-owned economic groups are assigned to carry out.
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Current Status of Financial Management Mechanism of Financial Resources Mobilized Outside the State Budget for Public Universities -
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Current Financial Management Status of Vietnam Oil and Gas Construction Joint Stock Corporation -
Management Status of Tcm Results Evaluation Through NCBH Form Table 2.9: Current Status of Evaluation of Professional Team Performance Results Through Form
2.2.3 Current status of capital management and use mechanism in State-owned economic groups as prescribed by the State.
2.2.3.1 State regulations

The content of the capital management and use mechanism in the Corporations and State-owned economic groups is shown in the financial management regulations according to Decree 09/2009/ND-CP, including the following main provisions:
About charter capital:
Charter capital is the amount of capital required to maintain production and business activities under normal conditions with the scale and development strategy stated in the charter of the Corporation or State-owned economic group. For Corporations,
For State-owned economic groups that are required by law to have legal capital, the charter capital must not be less than the legal capital. The principles for determining the charter capital are guided by the Ministry of Finance; the charter capital level is determined by the Owner's Representative in coordination with the Ministry of Finance. If using the State budget to provide charter capital, the Ministry of Finance shall synthesize and submit it to the Government and the National Assembly for decision; Based on the capital investment plan approved by the competent authority, the Ministry of Finance (for the Central Government), the Provincial People's Committee (for the Local Government) shall be responsible for investing sufficient charter capital for the Corporation and State-owned economic groups. In which:
- If a newly established Corporation or State-owned economic group has to carry out investment and construction, it must ensure that it has sufficient charter capital when it starts operating.
- If the Corporation or State-owned economic group has been operating, its charter capital will be supplemented according to the progress of performing the tasks assigned by the State.
- If the investment is not enough for the charter capital, the charter capital must be adjusted down but must not be lower than the legal capital; in case it cannot be adjusted, depending on the specific actual situation, the Owner's Representative has the right to decide on conversion, arrangement or equitization according to the prescribed regime; during the business operations of the Corporations and State-owned economic groups, the Owner's Representative has the right to adjust, increase or decrease the charter capital, and has the right to withdraw the State capital invested in the Corporation and State-owned economic groups when reorganizing the Corporation and State-owned economic groups or increasing or decreasing the charter capital. However, the withdrawal of the charter capital can only be done if the ability to pay the debts of the Corporation and State-owned economic groups is ensured. The source of capital provided or supplemented for the charter capital can come from the State budget or from the fund supporting the arrangement of State-owned enterprises. The allocation of State investment capital to the Corporation and State-owned economic groups must be completed within 60 days from the date the economic group receives the business registration certificate and within 60 days from the date the economic group starts operating for newly established economic groups.
capital:
On the rights and obligations of the Corporation and the State-owned economic groups in the use of
- Corporations and State-owned economic groups have the right to take the initiative in using capital.
State-owned enterprises and other types of capital, funds managed by State-owned economic groups for production and business activities. In order to ensure the right to be proactive in using capital, General Corporations and State-owned economic groups must be responsible to the Representative of State capital owners for preserving, developing, and effectively using capital, and for ensuring the rights of participants such as creditors, customers, and employees according to signed contracts. If using funds managed by the Group for construction investment, it must comply with the provisions of law on construction investment management.
On investment outside the State-owned economic groups
The Corporation and the State-owned Economic Group have the right to use assets and capital under their management for external investment. However, if the investment outside the Corporation and the State-owned Economic Group involves land, it must comply with the law on land; the investment outside must comply with the law, be consistent with the strategy, planning and development plan of the Corporation and the State-owned Economic Group, and not affect the main production and business tasks, and ensure the preservation, development of capital, efficiency and increased income. The level of external investment (short-term and long-term) must not exceed the charter capital, and must allocate at least 70% of the total investment capital to activities in the main business areas of the Corporation and the State-owned Economic Group. Particularly for capital investment activities in the banking, insurance and securities sectors, each sector can only invest in one enterprise and not exceed 20% of the charter capital of the capital receiving organization, but must ensure that the capital contribution of the parent company and subsidiaries in the Corporation and the State-owned economic groups does not exceed 30% of the charter capital of the capital receiving organization. If it exceeds, it must be submitted to the Prime Minister for consideration.
On adding business lines, or investing capital in member companies and enterprises operating outside the main business fields
Corporations and State-owned economic groups are only allowed to do so after obtaining the agreement of the State Capital Owner's Representative.
2.2.3.2 Review and evaluation of capital management and usage mechanisms
Thus, in general, the regulations on capital use in corporations and state-owned economic groups are quite strict, both creating conditions to enhance the autonomy and self-responsibility of corporations and state-owned economic groups and strengthening the inspection and supervision of the State Capital Owners' Representative. Financial regulations on capital management and use in state-owned economic groups have many positive effects:
Through studying the above regulations with the actual application at the Corporations and State-owned economic groups, it can be seen that this is a regulation that has a positive effect in removing difficulties in financial management at the Corporations and State-owned economic groups, helping these units handle internal financial issues with a solid legal basis, contributing to promoting the production and business activities of the Corporations and State-owned economic groups.
The report of the National Assembly Standing Committee's Supervisory Delegation implementing the National Assembly's supervisory program affirmed that in the context of an unstable economy with fluctuations in supply and demand of goods and prices; many economic groups have played the role of regulating the market, stabilizing prices, contributing to curbing inflation and stabilizing the market.
However, the report also affirmed that with the initial limited State capital, it could not meet the requirements for expanding production and business development, and the charter capital was almost not adjusted or supplemented in a timely manner. Corporations and General Corporations proactively mobilized capital, diversified ownership forms in member companies to take advantage of development resources, creating motivation.
force for other economic sectors to participate in investing and implementing important investment projects. An example is that the total equity of corporations and general companies in the agricultural group all tend to increase, and equity increased quite rapidly in the two years 2009-2010. The ratio of total liabilities to equity of corporations in the agricultural group is basically within the safe threshold. Specifically, in 2009, this ratio was 2.74 times, in 2010 it was 2.33 times. Some recent studies show that this ratio of economic corporations in the world is 1-3 times. Besides the corporations and general companies in the agricultural group developing in a positive direction, the report also points out some limitations of some corporations and economic groups operating in the construction sector and in the production and business sector. The report stated that these corporations and economic groups operate thanks to bank loans, unreasonable financial structures, easy to create risks in cash flow balance, liabilities are many times higher than equity, so the ability to pay is not guaranteed, affecting the stability and development of corporations and state economic groups. Some corporations and economic groups have losses in member units, which have negatively affected the overall efficiency of production and business activities, such as in 2009, the General Corporation for Machine Installation incurred a loss of 68.75 billion VND, the General Corporation for Traffic Construction 4 incurred a loss of 52.52 billion VND... These are the general features of the implementation of financial management regulations in corporations and state economic groups issued under Decree 09/2009/ND-CP in terms of capital management and use. In-depth research and analysis of the content of the management and use mechanism of state capital at state-owned economic groups in recent times has revealed the following issues:
On capital management mechanism:
The existence of state-owned enterprises in general and state-owned economic groups in particular with the subsidy mechanism existing for too long through policies makes the management role of state-owned enterprises in particular difficult.
The State's management of state-owned enterprises and state-owned economic groups is understood in a "distorted" way, not in accordance with its true nature. According to the Enterprise Law from July 1, 2010, all enterprises operate in an equal legal environment, but for state-owned enterprises and state-owned economic groups, the management mechanism still exists as a separate law. The management mechanism, often called the "request-grant" mechanism, has invalidated legal regulations for state-owned enterprises. Thanks to this mechanism, state-owned enterprises and state-owned economic groups, following the "management law", develop enterprises and multi-sector and multi-sector economic groups, increase their scale, establish subsidiaries, request land, and request loans freely. The management agency even guarantees foreign loans for enterprises and groups regardless of strict regulations on credit and financial safety. And it is this mechanism that confuses the implementation of the ownership function for state capital and the state administrative management function in state-owned enterprises and state-owned economic groups. The sector management ministry both contributes capital to enterprises and state-owned economic groups for business purposes, manages and supervises the activities of enterprises and state-owned economic groups, and develops policies in that field, so it cannot ensure transparency and the ability to fight corruption in management.
In addition, the current decentralization mechanism in the implementation of the rights and obligations of the state owner makes enterprises and state-owned economic groups have many owners: the Prime Minister, the Ministry of Industry Management, the Provincial People's Committee. In addition, there are ministries managing and allocating capital such as the Ministry of Finance, the Ministry of Planning and Investment, ministries managing human resources and labor such as the Ministry of Home Affairs, the Ministry of Labor, War Invalids and Social Affairs, that is, there is no specialized agency responsible for managing, monitoring, synthesizing the situation of capital management, use of state capital, accurately analyzing the efficiency of capital use in enterprises and state-owned economic groups.
With this capital management mechanism, the inefficiency will certainly not be improved much because the number of state-owned enterprises,
The number of state-owned economic groups using state capital is still too large (by the end of 2010, there were about 4,000 equitized enterprises with state capital) and the owners cannot control all the specific activities of the enterprises and economic groups. In reality, each owner manages hundreds of state-owned enterprises, including state-owned economic groups, and each enterprise and state-owned economic group has thousands of large and small projects. Therefore, with this management method, it is difficult to avoid the consequence of not being able to control the state capital business situation in enterprises and economic groups (Vinashin is a typical example of capital management).
The current capital management mechanism also does not clearly show sanctions for organizations and individuals assigned to exercise ownership rights, but only sanctions for enterprises and state-owned economic groups. The owners are representatives of the management agency working periodically, so after the end of their term, will they be responsible for their decisions? This is not clearly stated in the capital management mechanism.
About investment decision
According to the parent company - economic group model currently applied in Vietnam, economic groups in general have the following authorities:
- 100% new investment in companies 100% owned by the Group, or companies that have or will have controlling capital of the Group.
- Invest in production and business development in the above companies.
- Investment in affiliated companies as well as future capital increases or decreases.
Thus, according to the current financial management charter and through reality, the State-owned economic groups, with the title of 100% state-owned, have been granted very broad powers. The huge assets of many State-owned economic groups are land, natural resources along with privileges in power (currently 11 economic groups hold up to 30% of total asset value, 51% of total equity and nearly 40% of labor).
State-owned economic groups are often in an advantageous position because they have assets, which is the basis for investing in different projects according to the authority prescribed in the management charter of the State-owned economic group.
As an independent accounting unit, but almost all large and small investment decisions of companies in the State-owned economic groups depend on the decisions of the State-owned economic groups' management board. There is still an ambiguity between the role of the investment owner and the role of state management, leading to the possibility of subsidiaries being "interfered with", while subsidiaries always have the idea that asking for "subsidies" in policy is more secure. With the trend of establishing subsidiaries under the State-owned economic groups, the possibility of overlapping investment among affiliated companies is likely to happen - overlapping investment is the fundamental cause of conflicts of interest within a group itself. In addition, each time a corporation is widely established, the possibility of decentralization in the State-owned economic groups is inevitable. Therefore, it is difficult for State-owned economic groups to control centrally.
On project funding within and outside the industry
From the perspective of the parent company with the assigned authority, the State-owned economic groups can freely decide on the initial investment capital for the projects of the 100% subsidiary, the company in which the State-owned economic group has a controlling stake. Even in the case of borrowing capital with size and prestige, the State-owned economic group can still easily find large sources of capital, long term, low interest rate. Here, if considering the case of borrowing capital from subsidiaries, most of the authorized subsidiaries have certain authority in signing loan contracts with financial institutions.
Currently, for investment projects, it is still quite common for capital participation to take place within the State-owned economic groups: State-owned economic groups invest in subsidiaries, companies contribute capital to each other, and subsidiaries contribute capital together with the parent company. Subsidiaries also have full authority in borrowing capital from central and local banks.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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