The total number of employees of the company from 2013 to 2015 tends to decrease. The total number of employees in 2014 compared to 2013 decreased by 20 people, which is a decrease of 5.69%. In 2015, the total number of employees compared to 2014 decreased by 6 people, which is a decrease of 1.81%. The reason is that employees tend to look for jobs outside. Meanwhile, the company does not need to use more workers because the number of workers is enough to meet the job requirements, the company cuts a part of the human resources to help the company reduce some costs and operate more effectively but still ensure the normal operation of the company.
In terms of labor nature: From 2013 to 2015, both direct and indirect labor decreased but not significantly. Specifically, in 2014 compared to 2013, direct labor decreased by 7 people, or a decrease of 2.43%, while indirect labor decreased by 13 people, or a decrease of 20.63%. In 2015 compared to 2014, direct labor decreased by 2 people, or a decrease of 0.71%, while indirect labor decreased by 4 people, or a decrease of 8%. In general, the number of direct laborers always accounts for a larger proportion than the number of indirect laborers, which is suitable for a tourism business company, where the number of workers is mainly concentrated in the functional departments.
In terms of professional qualifications: Through the table above, we can see that the number of workers with post-graduate degrees in 2014 compared to 2013 did not change, but in 2015 it increased by 2 people, equivalent to a 200% increase compared to 2014. The number of workers with university degrees in 2014 compared to 2013 decreased by 56 people, equivalent to a 37.08% decrease, but in 2015 it increased by 8 people, equivalent to an 8.42% increase. The number of workers with college degrees from 2013 to 2015 did not change significantly. The number of workers with intermediate degrees in 2014 compared to 2013 decreased by 2 people, equivalent to a 3.92% decrease, and in 2015 it continued to decrease by 4 people, equivalent to an 8.16% decrease. Other qualifications from 2013 to 2014 increased by 37 people, an increase of 25.87%, but by 2015, it decreased by 12 people, a decrease of 6.67% compared to 2014. The company has cut down on labor, giving priority to qualified people. This proves that the company always cares about encouraging and training to improve the qualifications of employees.
2.1.4.2. The company's assets and capital situation over the 3 years 2013 - 2015
Table 2.2. Company assets and capital situation over 3 years 2013 - 2015
Unit: Million Dong
Target
Year | Compare | |||||||||
2013 | 2014 | 2015 | 2014/2013 | 2015/2014 | ||||||
GT | % | GT | % | GT | % | +/- | % | +/- | % | |
Asset | 270,518 | 100 | 265,762 | 100 | 247,494 | 100 | -4.756 | -1.76 | -18.268 | -6.87 |
Current assets | 58,522 | 21.63 | 44,707 | 16.82 | 48,138 | 19.45 | -13.815 | -23.61 | 3,431 | 7.67 |
Long-term assets | 211,996 | 78.37 | 221,055 | 83.18 | 199,356 | 80.55 | 9,059 | 4.27 | -21.699 | -9.82 |
Capital | 270,518 | 100 | 265,762 | 100 | 247,494 | 100 | -4.756 | -1.76 | -18.268 | -6.87 |
Liabilities | 14,465 | 5.35 | 15,730 | 5.92 | 11,675 | 4.72 | 1,265 | 8.75 | -4.055 | - 25.78 |
Equity | 256,053 | 94.65 | 250,032 | 94.08 | 235,819 | 95.28 | -6.021 | -2.35 | -14.213 | -5.68 |
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Company's Capital Situation 2016 - 2018 -
Analysis of the Company's Labor Situation Over the Three Years 2012-2014 -
Analysis of the Company's Consumption Efficiency and Financial Situation Over the Past Period. -
From Your Company's Point of View, What Is The Current Situation Of Ben Tre Tourism?

(Source: Accounting - Finance Department)
Comment: Through the analysis table of the company's assets and capital over the three years 2013 - 2015, we can see that the fluctuations of assets and capital tend to decrease. Total assets and capital in 2013 were 270,518 million VND, in 2014 decreased by 4,756 million VND (equivalent to a decrease of 1.76%), in 2015 continued to decrease by 18,268 million VND (equivalent to a decrease of 6.87%). This shows that the scale of the company's production and business activities is increasingly narrowing.
About property
- Current assets account for a low proportion of the company's total assets (under 25%) and have fluctuated up and down over the past 3 years. In 2013, current assets were 58,522 million VND, in 2014 current assets decreased by 13,815 million VND (equivalent to a decrease of 23.61%) compared to 2013. In 2015, current assets increased by 3,431 million VND (equivalent to an increase of 7.67%) compared to 2014.
- Long-term assets account for a large proportion of total assets (over 75%) and have fluctuated over the past 3 years. Long-term assets in 2013 were 211,996 million VND, in 2014 long-term assets increased by 9,059 million VND (equivalent to an increase of 4.27%) compared to 2013. In 2015, long-term assets decreased by 21,699 million VND (equivalent to a decrease of 9.82%) compared to 2014.
About capital
- Liabilities: In 2014, the company's liabilities increased slightly by 1,265 million VND (equivalent to an increase of 8.74%) compared to 2013, but in 2015, it decreased sharply by 4,055 million VND (equivalent to a decrease of 25.78%) compared to 2014. In general, liabilities over the past 3 years still account for a low proportion of total capital.
- Owner's equity: The company's owner's equity has tended to decrease over the past 3 years. In 2013, the company's owner's equity was 256,053 million VND, in 2014 it decreased by 6,021 million VND (equivalent to a decrease of 2.35%) compared to 2013. In 2015 it continued to decrease.
14,213 million VND (equivalent to a decrease of 5.68%) compared to 2014. We see that the proportion of equity accounts for a large proportion and the proportion of liabilities accounts for a much lower proportion, which proves that the company has the ability to ensure financial self-sufficiency and the company's independence from creditors is high.
2.1.5. Company's business performance over the past 3 years
Table 2.3. The company's business performance over the past 3 years 2013 - 2015
Unit: Million Dong
Target
Year | Difference | ||||||
2013 | 2014 | 2015 | 2014/2013 | 2015/2014 | |||
+/- | % | +/- | % | ||||
Sales of insurance and services | 54,586 | 59,683 | 63,261 | 5,097 | 9.34 | 3,578 | 6.00 |
Revenue deductions | |||||||
Net revenue | 54,586 | 59,683 | 63,261 | 5,097 | 9.34 | 3,578 | 6.00 |
Cost of goods sold | 46,161 | 51,498 | 60,793 | 5,337 | 11.56 | 9,295 | 18.05 |
Gross profit | 8,425 | 8,185 | 2,468 | -240 | -2.85 | -5.717 | -69.85 |
Financial revenue | 9,433 | 12,428 | 9,884 | 2,995 | 31.75 | -2.554 | -20.47 |
Financial costs | 2 | 6,898 | 2,328 | 6,896 | 344,800 | -4.570 | -66.25 |
Cost of sales | |||||||
Business management costs | 10,843 | 12,552 | 22,317 | 1,709 | 15.76 | 9,765 | 77.80 |
Net profit from operating activities | 7.013 | 1,163 | -12.293 | -5.850 | -83.42 | -13.456 | -1157.01 |
Other income | 594 | 1.201 | 1,488 | 607 | 102.19 | 287 | 23.90 |
Other costs | 1.104 | 3.023 | 3,408 | 1,919 | 173.82 | 385 | 12.74 |
Other profits | -510 | -1.822 | -1.920 | -1.312 | 257.25 | -97 | 5.38 |
Total profit before tax | 6.503 | -659 | -14.213 | -7.162 | -110.13 | -13.554 | 2056.75 |
Corporate income tax expense | |||||||
Profit after tax | 6.503 | -659 | -14.213 | -7.162 | -110.13 | -13.554 | 2056.75 |
(Source: Accounting - Finance Department)
Comments: Through the table of the company's business results over the 3 years 2013 - 2015, we see that the company's business results have had significant fluctuations, specifically:
The company's net revenue from 2013 to 2015 tended to increase. Specifically, in 2014, net revenue increased by 5,097 million VND (equivalent to an increase of 9.34%) compared to 2013, and in 2015, net revenue increased by 3,578 million VND (equivalent to an increase of 6%) compared to 2014. This shows that the company is attracting more and more customers, the quality of service is increasingly improved and the company has made efforts to increase revenue.
Cost of goods sold: The increase (decrease) in revenue also affects the cost of goods sold. Specifically, in 2014, the cost of goods sold increased by VND 5,337 million (equivalent to an increase of 11.56%) compared to 2013 and in 2015, it increased by VND 9,295 million (equivalent to an increase of 18.05%) compared to 2014.
The company's gross profit has been on a downward trend over the past 3 years. Specifically, in 2014, gross profit decreased by 240 million VND (equivalent to a decrease of 2.85%) compared to 2013 and in 2015, it decreased sharply by 5,717 million VND (equivalent to a decrease of 69.85%). Gross profit decreased while revenue increased, showing that the company has not saved costs and cost management is not effective.
Financial revenue in 2014 increased by VND 2,995 million (equivalent to an increase of 31.75%) compared to 2013, but in 2015 it decreased by VND 2,554 million (equivalent to a decrease of 20.47%). Overall, financial revenue has not fluctuated much over the past 3 years.
The company's financial expenses have fluctuated over the past 3 years, increasing sharply in 2014 and decreasing in 2015. In 2014, financial expenses increased by VND 6,896 million (equivalent to an increase of 344,800%) compared to 2013, but in 2015, they decreased by VND 4,570 million (equivalent to a decrease of 66.25%). The sharp increase in financial expenses in 2014 was due to the company setting aside provisions for financial investments. This significantly affected the company's profits.
Business management costs have increased over the past 3 years. In 2014, business management costs increased by 1,709 million VND (equivalent to an increase of 15.76%) compared to 2013 and in 2015, they increased significantly by 9,765 million VND (equivalent to an increase of 77.80%) compared to 2014, which reduced the company's profits.
Other income and other expenses: Over the past 3 years, the company's other income and other expenses have tended to increase. In 2014, other income increased by 607 million VND (equivalent to
(equivalent to an increase of 102.19%) compared to 2013, and continued to increase by 287 million VND in 2015 (equivalent to an increase of 23.90%) compared to 2014. As for other expenses, in 2014, they increased sharply by 1,919 million VND (equivalent to an increase of 173.82%), and in 2015, they continued to increase slightly by 385 million VND (equivalent to an increase of 12.74%). These two factors caused other profits to change over the 3 years.
The company's total pre-tax profit fluctuated strongly over the past 3 years. In 2014, total pre-tax profit decreased sharply by 7,162 million VND (equivalent to a decrease of 110.13%) compared to 2013. In 2015, pre-tax accounting profit continued to decrease sharply.
13,554 million VND (equivalent to an increase of 2056.75%) compared to 2014. The main reason for the sudden decrease in total profit over the past 3 years is due to the sharp increase in the company's expenses over the past 3 years.
In summary, through the company's business results over the past 3 years, we see that the company's profits have tended to decrease sharply. Although the company has made efforts to increase revenue, it has not been effective in saving costs in the business, leading to a decrease in profits.
2.1.6. Organization of accounting work
GENERAL KT
KT
Pay
KT
food
KT NVL - CCDC
KT
debt
KT
revenue
CHIEF ACCOUNTANT
2.1.6.1. Organization of accounting apparatus
Treasurer
Cashier
Storekeeper
Materials - Supplies
Diagram 2.2. Accounting organization chart of Huong Giang Tourism Joint Stock Company
Functions and duties of the department
The Company's accounting system is organized scientifically and effectively. Each accountant is responsible for a separate part of the operation, under the direction of the chief accountant. At the same time, the combination with the cashier, warehouse, and supply departments has created a tight, accurate, and fast information collection network.
Chief Accountant : responsible for organizing accounting work in the company, assigning work to each employee in the department. Responsible for building, organizing, guiding and checking all accounting and financial work in the company, providing accounting information to the Board of Directors to develop business strategies for the company.
General Accountant : responsible for synthesizing data from accounts receivable, payment accounting, material and equipment accounting, food accounting and revenue accounting. At the end of the month, prepare accounting documents and enter them into accounting books.
Payment accounting: track cash receipts and disbursements when there are reasonable payment invoices. Track the increase and decrease of cash funds, checks and other types of cash capital at the company.
Accounting for raw materials - fixed assets: is responsible for monitoring and checking the increase and decrease of raw materials - fixed assets, fixed assets; allocating raw material - fixed assets costs; depreciation costs for each accounting period.
Food accounting: monitor and check the daily import and export of food. At the end of the month, summarize and transfer the data to the general accountant.
Revenue accounting : is responsible for tracking the company's revenue, collecting all costs incurred to calculate product costs and determine the company's business results.
2.1.6.2. Accounting forms and regimes applied at the company
Applicable accounting form
To meet management requirements and facilitate accounting, the company applies the Voucher accounting form with the support of SMILE accounting software.
- Features of accounting software currently applied at the company:
SMILE accounting software is designed by the company with the support of software experts. Therefore, the usage characteristics are suitable for the business characteristics of the company.
company. This is a software that automates the entire accounting process, so it has the ability to automatically calculate and process the steps of the accounting process. Accountants work directly on the computer with SMILE software, which helps calculate relatively accurate data. Provide information to the board of directors promptly and completely.
1
Accounting documents
4
Financial reports Management accounting reports
- Accounting recording procedure:
1
2
1
3
ACCOUNTING SOFTWARE
ACCOUNTING BOOKS
Accounting vouchers General ledger Detailed ledger
Summary table of accounting documents of the same type
Diagram 2.3. Accounting entry sequence in computerized accounting form
Note: Enter daily data Print end of month report Compare and check
Diagram explanation:
(1) Every day, accountants, based on accounting vouchers or the Summary of accounting vouchers of the same type that have been checked, are used as the basis for recording, determining the Debit account and Credit account to enter data into the tables on the accounting software.
(2) According to the accounting software process, information is automatically entered into accounting vouchers, ledgers and related accounting books and cards.
(3) At the end of the month, the accountant performs the closing operations and prepares the financial statements. The reconciliation between the summary data and the detailed data is done automatically. Perform the operations to print the financial statements according to regulations. At the end of the month and year, the summary accounting book and the accounting book
Detailed accounting records are printed on paper, bound into books and legal procedures are carried out according to regulations on handwritten accounting books.
(4) Accountants can check and compare accounting data with printed financial statements.
Applicable accounting policies and regimes
Annual accounting period: Starts from January 1 and ends on December 31 every year.
Currency used: Vietnamese Dong (VND)
Applicable accounting regime
The Company applies the corporate accounting regime in accordance with Circular 200/2014/TT-BTC dated December 22, 2014 of the Minister of Finance. The financial statements are prepared and presented in accordance with the provisions of the current applicable accounting regime.
Depreciation method: Straight-line method VAT calculation method: deduction method
Inventory accounting method: perpetual inventory method. Warehouse cost calculation method: weighted average method.
Account system
Huong Giang Tourism Joint Stock Company is applying the accounting system issued under Decision No. 15/2006/QD-BTC dated March 20, 2006 of the Ministry of Finance. In addition, the company also opens additional detailed accounts suitable to the company's business characteristics.
2.2. Current status of revenue accounting and determination of business results at Huong Giang Tourism Joint Stock Company in 2015
2.2.1. Revenue accounting
Revenue at the company office includes ticket sales at Huyen Tran Cultural Center, premises revenue and other service revenue.
- Documents used: VAT invoices, receipts, credit notes, retail sales lists of goods and services directly to consumers, revenue summary reports.
- Accounting books: Detailed account books, accounting vouchers, ledgers.
- Account used:
At the company office, account 511 mainly uses the following detailed accounts:

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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