Chapter 1 Summary
Chapter 1 has completed research objectives 1 and 2 of the thesis, and answered research questions 1, 2, 3, and 4.
There are five ways to commit fraud in the stock market, including continuously buying and selling securities to create artificial supply and demand for securities, continuously trading with controlling volume, giving opinions on investment trends to influence stock prices, creating and publishing false information, and using unpublished inside information in securities transactions.
Groups of opportunity factors leading to fraudulent behavior include groups of opportunity factors caused by insiders and issuers, groups of opportunity factors caused by investors, and groups of opportunity factors caused by management and market supervision.
The content of state management of the securities market needs to be considered from three perspectives: according to function, according to business activities and according to market factors. The methods used to manage fraudulent behaviors include administrative methods, economic methods and educational methods. State management tools in the economic field include laws, plans, policies and national resources.
In chapter 1, the thesis also analyzed the impacts of fraudulent behavior on investors, listed enterprises and the stock market, and synthesized the management experiences of countries on fraudulent behavior in the stock market. Finally, from the overview of domestic and foreign research, the thesis pointed out the gaps that need to be researched.
CHAPTER 2
RESEARCH METHODS AND RESEARCH MODELS
2.1 Research process
To achieve the research objectives and research questions, the research process is carried out in the following order of steps:
Step 1: From an overview of domestic and foreign research works, the thesis answers research questions 1, 2, 3 on ways to commit fraud in the stock market, opportunity factors leading to fraud in the stock market, and the impact of fraud in the stock market. Analyze the contents, tools, and methods of managing fraud in the stock market, and answer research question 4.
Step 2: Synthesize and analyze secondary data on statistics of fraud in the stock market, records of fraud cases in the Vietnamese stock market through data sources from the State Securities Commission. From there, point out the characteristics of fraud in the Vietnamese stock market, answering research question number 5. At the same time, through analyzing records of typical fraud cases in the Vietnamese stock market, the opportunity factors leading to fraud and ways to commit fraud in the Vietnamese stock market are listed. From there, complete the survey form before conducting in-depth interviews with experts.
Step 3: Conduct in-depth interviews with experts at state management agencies on the stock market (Securities Commission, Stock Exchange...), managers with many years of experience at securities companies, fund management companies, investors with more than 5 years of experience. This step helps confirm or eliminate or add scales, methods of measuring independent and dependent variables, helping to complete the survey before widely distributing it to the survey subjects.
Step 4: Conduct a survey and collect and process data. The survey form (PKS) is sent to experts to collect their opinions and perspectives on the opportunity factors leading to fraudulent behavior in the Vietnamese stock market. The data is processed and analyzed by SPSS software. Exploratory factor analysis to identify opportunity factors leading to fraudulent behavior in the Vietnamese stock market
Nam. Using regression model to clarify the impact level of opportunity factors on fraudulent behavior in Vietnam stock market. Therefore, answer research questions 6, 7, 8.
Step 5: Analyze the contents, methods and tools that the State Securities Commission implements to manage fraudulent acts in the Vietnamese stock market. Analyze typical situations of managing fraudulent acts in the Vietnamese stock market. Answer research question number 9.
Step 6: Based on the analysis of the current status of fraud and management of fraud, propose appropriate solutions and recommendations for the State Securities Commission to strengthen the management of fraud in the Vietnamese stock market (Answer to research question No. 10)
A summary of the research process is shown in Figure 3.1 below.
Research Overview
Research Gap
Content
Method
Tools
Summary of opportunity factors leading to fraudulent behavior, ways to commit fraud in the stock market
Collect secondary data from the State Securities Commission to
analysis of typical situations
Current status of management of fraudulent behavior in the stock market
Preliminary PKS Design
Primary data collection
In-depth interviews with experts to perfect PKS
Distribute survey forms and collect and process data
Analyze and discuss results
Figure 2.1: Research process
Solutions to enhance fraud management
2.2 Qualitative research methods
Qualitative research methods are used to analyze data that cannot be digitized, or to explain content related to human behavior and perception. Usually, this method helps to supplement and strengthen the results of qualitative research methods. Conversely, qualitative research methods can be used to explain more clearly the results of quantitative research.
In this thesis, qualitative research methods are used to confirm, supplement, and complete the survey form, serving quantitative research. In addition, it also analyzes and explains clearly the current situation of fraudulent behavior in the Vietnamese stock market and the current state management in preventing and limiting fraudulent behavior in the Vietnamese stock market. The thesis uses qualitative research methods including typical case studies and in-depth interviews.
Table 2.1: Qualitative research methods
Method of use
Target | |
Case study | - Identify ways to commit fraud and opportunity factors leading to fraud in the Vietnamese stock market. - Analyze some existing problems in managing fraudulent behaviors through real-life situations. |
In-depth interviews with experts | Supplement, confirm the variable measurement scale and complete the survey form. |
Maybe you are interested!
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
zt2a3ge
zc2o3n4t5e6n7ts
At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Current status of investment activities in bond trading of Vietnam Commercial Bank -
Total US-Vietnam Import and Export Value Compared to Some of Vietnam's Leading Trading Partners in 2008. -
Appeal of criminal cases according to the Criminal Procedure Law of Vietnam (Based on practical data of Ha Giang province) - 6 -
Research Projects on the Application of Customs in the Civil Field and in the Resolution of Civil Cases in Vietnam

2.2.1 Typical case study method
Purpose
Case studies are particularly useful for gaining a detailed contextual view of specific phenomena. This is especially true when researchers cannot, for practical reasons, conduct empirical studies. The limitation of the case study method is that it is a descriptive method, not an explanatory method, so it is not possible to draw cause-effect relationships. According to Nguyen Van Thang (2015), case studies are situations that clearly reflect the research problem.
The thesis uses the case study method to analyze the process of committing fraudulent acts of the subjects. The fraud triangle theory is applied to point out the opportunity factors and ways of committing fraudulent acts in the Vietnamese stock market, from which it is possible to build and design a preliminary form.
survey for quantitative research. In addition, this method uses efficient market theory to analyze abnormal price movements without any fundamental explanation as a sign of fraud; uses signaling theory to show that when insiders and related parties have unusual stock transactions before the company announces important information that affects the stock price, it is a sign of fraud; uses behavioral finance theory to analyze situations showing that investors often tend to be herd-like, which creates opportunities for price manipulation to be carried out.
Data
Data is collected from the synthesis of reports on fraud cases in the Vietnamese stock market in the period 2010 - 2019 provided by the State Securities Commission; information from the Hanoi Stock Exchange, Ho Chi Minh Stock Exchange, securities companies and magazines and newspapers specializing in the securities field. Typical and representative cases will be selected for research and analysis. Typical situations are selected based on the statistics of the State Securities Commission's penalty decisions due to the delay between the time of committing the fraud and the time of the penalty decision. The statistical source is used from the statistics of the penalty decisions of the State Securities Commission. The table of typical situations selected for research and analysis includes:
Table 2.2: Typical insider trading situations
TT
Code | Object perform | CP | Year | Typicality | |
1 | TH1 (Appendix 02) | D.TK NTN NVG | KSH | 2010 | This case shows that insider trading is actually very difficult to detect. Because the relationship in society is very complicated, apart from the person who directly obtains inside information (Tippers), it is very difficult to identify Tippees (those who receive inside information). |
2 | TH2 | LHA | SKG | 2017 | This case shows that delay in information disclosure is a warning sign of possible insider trading. When a company has good/bad information that has an impact increase/decrease stock prices but |
TT
Code | Object perform | CP | Year | Typicality | |
If not disclosed promptly, there may have been insider trading in the past. | |||||
3 | TH3 | D.HL PHH NTTM LTAH LQM NTHY HVD VTH | SHN | 2012 | This case shows that it is very difficult to prove insider trading violations if the individual and the company themselves do not violate information disclosure. Pointing out the "loopholes" in the management of internal information and internal transactions of the issuing organization. In the face of important information that has not been disclosed, a series of company insiders sold off shares to avoid losses but did not have enough evidence to punish, leading to incorrect assessment of crimes and omission of criminals. |
4 | TH4 (Appendix 03) | VTN | SBC | 2015 | The SBC case shows that the company and its key leaders frequently violate information disclosure, which is a negative sign, suggesting other possible fraudulent acts, including insider trading. Due to insufficient evidence, it leads to an incorrect assessment of the crime. Instead of punishing insider trading, the subjects are only punished for violating in insider disclosure. |
5 | TH5 (Appendix 04) | TVD | D2D | Insider transactions before the time of information disclosure often circumvent the law by violating the type of "Failure to disclose information about transaction intentions and transaction results". Due to insufficient evidence, leading to incorrect assessment of criminal behavior. Instead of being punished for insider trading, the subjects are only punished for violations in information disclosure by insiders. |
Source: Author's synthesis
Table 2.3: Typical scenarios of price manipulation
TT
Code | Object perform | CP | Year | Typicality | |
1 | TH6 | LVD | DVD | 2011 | Since the crime of "price manipulation" |
LVM | securities” was added to the Law | ||||
LMT | amending and supplementing a number of articles of the Ministry | ||||
NVV | Criminal Code No. 37/2009/QH12 dated | ||||
June 19, 2009, effective from | |||||
January 1, 2010 DVD was the first case | |||||
prosecuted criminally. This is also | |||||
serious violation by nature | |||||
Complexity: price manipulation immediately after | |||||
when stocks are listed, manipulation | |||||
double other stocks in the same industry, | |||||
colluded with company employees | |||||
securities… causing damage to many | |||||
businesses and investors | |||||
2 | TH7 | H.D.D | TNT | 2016 | The TNT manipulation case shows the measure |
(Extra | LTT | 2018 | more severe punishment for the behavior | ||
Appendix 05) | stock manipulation. investor | ||||
required to pay additional profits | |||||
illegal from manipulation. | |||||
This is considered a record fine payment for fish. | |||||
at that time. TNT case also gave | |||||
see the manipulation taking place | |||||
quite common, when just discovered | |||||
This investor manipulates then the investor | |||||
another thought continued. However, | |||||
detection and handling by the agency | |||||
function is still delayed, sometimes to | |||||
several years after the violation. |

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
zt2a3ge
zc2o3n4t5e6n7ts
At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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