Results of Expert Discussion on Tourism Service Quality Factors Affecting Tourist Satisfaction in Ho Chi Minh City
English Documents 13. Akbaba, A. (2006), Measuring service quality in the hotel industry: A study in a business hotel in Turkey. Hospitality Management, 25: 170-192. 14. Bachelet, D. (1995) Measuring Satisfaction, or the Chain, the Tree and the Nest in Brooks, Richard Ed. (1995) Customer ...






