English Documents 13. Akbaba, A. (2006), Measuring service quality in the hotel industry: A study in a business hotel in Turkey. Hospitality Management, 25: 170-192. 14. Bachelet, D. (1995) Measuring Satisfaction, or the Chain, the Tree and the Nest in Brooks, Richard Ed. (1995) Customer ...
The most beautiful landscape because the mountain looks like a dragon lying down, attracting the attention and interest of tourists. - Dai Lanh Lighthouse: in the Top 5 most majestic lighthouses over 100 years old, Dai Lanh Lighthouse is 26.5m high, standing on a 110m high building (above sea ...
+ Passive international tourism or also known as service import: is the act of taking Vietnamese citizens to travel abroad. Developing this type of tourism with the purpose of helping people broaden their horizons, interact with different ethnic groups, expand economic relations, learn experiences ...
CHAPTER 4: RESEARCH RESULTS In chapter 4, the author will present the official quantitative research results obtained from the analysis of data collected through a random survey of 250 samples. The chapter structure includes the following main parts: (1) Research sample and variable descriptive ...
Appendix 3: Official survey form SURVEY FORM SURVEY QUESTIONAIRE ABOUT CUSTOMER SATISFACTION Hello! We are currently conducting a scientific research on the topic The impact of tourism service quality on tourist satisfaction in Ho Chi Minh City. To complete this research, we really need your help ...
Figure 2.1: Parasuramans service quality model. Figure 2.2: Proposed research model. Figure 3.1: Research process Figure 3.2 Research model to evaluate domestic tourist satisfaction in Ca Mau: Figure 4.1: Scrre Plot. Figure 4.2: Frequency plot of standardized residuals. Figure 4.3: PP Plot ...
