HUE UNIVERSITY UNIVERSITY OF ECONOMICS FACULTY OF BUSINESS ADMINISTRATION GRADUATION THESIS IMPROVING THE QUALITY OF INDIVIDUAL CUSTOMER CARE SERVICES AT DAI-ICHI LIFE VIETNAM INSURANCE COMPANY – HUE 1 GENERAL AGENT OFFICE HOANG THI THUY TIEN Course: 2017 – 2021 HUE UNIVERSITY ...
Responsibility, only inspect and supervise the credit activities of the Branch. Moreover, during the inspection and supervision process, the inspectors need to pay more attention to warning signs of risks in the credit activities of the Branch such as inaccurate assessment and classification of the ...
MINISTRY OF EDUCATION AND TRAINING THANG LONG UNIVERSITY o0o GRADUATION THESIS TOPIC : COMPLETING THE APPRAISAL OF ADDITIONAL WORKING CAPITAL LOANS FOR CORPORATE CUSTOMERS AT THE BANK VIETNAM INDUSTRY AND TRADE JOINT STOCK COMPANY – DONG ANH BRANCH STUDENT: PHAM THI LIEN STUDENT CODE: A15830 ...
Effective service quality. This is considered the most general concept, fully encompassing the most meaningful of services. Characteristics of service quality Superiority: For customers, service quality represents superiority, and this superiority makes service quality a competitive advantage for ...
According to the evaluation results in Table 2.44 at 02 locations, the customer evaluation score is mainly at level 3 accounting for 77.4%, at level 2 accounting for 22.6%. Both DTs have the most repeated evaluation score of 3 (moderate is 3). The smallest evaluation score of both DTs is 2 and the ...
Using loan capital because if the borrower does not use the capital for the right purpose or uses it correctly but ineffectively, it will cause the risk of capital recovery of the credit institution. Meanwhile, farmer customers need practical credit products, linked to their production and farming ...
After the scale has been adjusted and supplemented by qualitative research, a pilot survey was conducted with 30 customers. The purpose of this study is to adjust and perfect the official questionnaire. The adjustment method is carried out through two main techniques, the Cronbachs Alpha ...
Figure 2.3: CVTD outstanding debt situation (Source: Loan situation report of the QHKH department in 2011-2013) Figure 2.3 shows: CVTD outstanding debt since 2011 has grown continuously at a strong rate. ( Note: Total outstanding debt of the branch in the table above includes ODA outstanding debt, ...
To attitude, intention to use. The trust factor directly affects the perception of usefulness, ease of use and indirectly affects the intention to use of customers, this is different from the research results of Ingoo Han (2002) in Korea. The research was conducted in Estonia with customers using ...
Besides, it also enhances customer trust to compete with other banks in todays era. In addition, the ANOVA test also shows that this research model has no comparison with other banks, there is no difference between different customer groups, all hypotheses H 0 are accepted. CHAPTER 4 SUMMARY This ...
Research phase Group Statistics Gender N Mean Std. Deviation Std. Error Mean Friends, relatives, colleagues,… Male 24 3.83 .381 .078 Female 48 3.69 .879 .127 Independent Samples Test Levenes Test for Equality of Variances F Sig. t-test for Equality of Means t df Sig. (2-tailed) Mean Friends, ...
Stability for banks, is a part of the rapid growth trend of banks in the world in recent years. Practical experience of banks in the region and in the world shows that developing banking activities towards special customers and individual customer service activities is an inevitable trend, because ...
