Training Program for Managers and Technical Staff in 2018

Training program during the year:

Phase 1: Every year, students can participate in training from mid-January.

calendar.

This is the time

point

head

year, block

quantity

job

not much,

People

labor

dynamic

there will be

case

take courses

one

good way

best,

again

Are not

image

enjoy

much

arrive

work at the hotel. Therefore, the first batch usually has a large number of students.

most attended

Phase 2: The training program starts from April every year. This is a supplementary training session for employees who participate in 2 training programs during the year.

 Vocational training program:

Below are some of the vocational training programs currently being applied at the hotel:

Table 2.14. Training program for managers and technical staff in the year

2015

Training session

Training content	Quantity	Digging time
Phase 1	1. Salary and policies	1	3 months
Batch 1	2. Monitoring	1	2 months
Phase 1	3. KCS technique	1	4 months

Maybe you are interested!

(Source: Human Resources Administration Department)

Table 2.15. Training and development program for technical room staff

2015

(Unit: Person)

Training session

Training content	Quantity	Time
Phase 1	1. Vocational training	156
Phase 1	Line machine stand	52

Maintenance and repair of machinery	6	1 month
Candy packaging	74	2 months
Operating the lifting machine	2	2 months
Drive a car	5	2 months
Inventory	2	1 month
Packaging labeling	15	2 months
2. Advanced training	24
Line machine stand	14	1 month
Maintenance and repair of machinery	2	1 month
Operating the lifting machine	1	2 months
Packaging labeling	7	2 months
Phase 2	1. Vocational training	93
	Line machine stand	9
	Maintenance and repair of machinery	8	1 month
	Candy packaging	62	2 months
	Packaging labeling	14	2 months
Total		273

(Source: Human Resources Administration Department)

Supervisor and Manager Training Program

The hotel applies training programs to both direct and indirect workers to disseminate new knowledge and improve professional qualifications.

as a skill for people

labor.

Chapter

training program

This helps people

labor

to avoid backwardness in knowledge and professional skills.

In addition to applying two types of training programs: labor orientation and vocational training,

vocational training; in the past 3 years, the hotel has also built a training program

create people

monitoring and management

reason

improve programming skills

plan,

build

long-term goals and strategies for the hotel.

Table 2.16. Supervisor and manager training program in 2015

(Unit: Person)

Training session

Training content	Number (people)	Time
Phase 1	1. Human resource management	1	3 months
Phase 1	2. Strategic management	1	2 months

(Source: Human Resources Administration Department)

2.2.1.4. Training methods

Depends

into chapters

training program

specifically,

Hotel

identify

the

appropriate training methods. With the characteristics of a construction hotel consisting of two types of labor: direct labor and indirect labor, the hotel has chosen training methods appropriate to the nature of the work of each type of labor and the financial capacity, as well as the hotel's facilities. Specifically:

 With labor-oriented training program:

Hotel

use

direction

training method

outside of work

to do

presently

this training program.

Every May, the Administration Department conducts a training course on work regulations and occupational safety regulations right at the hotel's headquarters. The teaching staff are the officers and employees of the Administration Department.

 With vocational training program:

With this training program, the hotel uses both types of training methods.

Training: on-the-job training and off-the-job training apply to two groups of people.

Workers are technical room staff and management staff:

For workers who are technical room staff participating in the training program

hotel career creation:

With

those

People

labor

this hotel

apply

both ways

training method

on the job and off the job training.

 On-the-job training methods:

Applicable objects: including 2 objects:

+) Room attendant

Technical

join the program

training program

profession

They are

those

Housekeeping

new,

those

Housekeeping

Not yet

have period

test

those

Housekeeping

have skill level

answer

application

required by the job.

+) Technical room staff participating in skill upgrading training have current worker level from level 1 to level 3.

Direction

Applicable method:

Train

according to style

Instructions

job

according to

tutoring method:

+) If the housekeeping staff has no working experience, the hotel will provide them with an apprenticeship of 1 to 2 months using the job instruction method under the guidance of team leaders or skilled housekeeping staff.

+) If they are newly recruited housekeeping staff: Usually they are mentored or instructed in their work by the team leaders or group leaders where they work. These people are often skilled, have work experience as well as are in contact with customers.

directly every

time with the housekeeping staff

in the team you manage. In addition,

hotel

also used

those

Housekeeping

skilled,

work

long

years, experienced, reputable... guiding, mentoring, instructing room staff

new room

This is one

form

train

soy sauce

opposite to

Good,

Housekeeping

new

will be in

instruct

heat

love, and can be real

presently

right away

Although

However, this method limits creativity.

of the housekeeping staff

new

When they arrive, they usually work under the guidance of the person in charge of the instruction.

+) If you are a housekeeping staff with certain knowledge and experience,

have steps

workers from 1 to

3; they will be

teams

Chief,

team leader

have steps

carpenter

more, have professional experience in mentoring or job guidance right at the workplace

job.

After one

During their training period, they will be able to take part in a skill improvement exam.

hotel organized

 Off-the-job training methods:

Applicable subjects: technical housekeeping staff participating in the skill improvement training program. They are technical housekeeping staff with quite high skill level: from level 4 to level 6. They will participate in the skill improvement exam after attending a skill improvement training course.

Application method: Send to study at regular schools

These housekeeping staff are sent to formal schools and training centers.

training in the province suitable for the majors they are working in such as: School

Hanoi University of Industry, Hanoi Vocational Training Center. They are trained for a period of 2 to 3 months, then take an exam to improve their skills.

For employees who are managers and technical staff participating in the hotel's vocational training program:

With

opposite to

statue

this hotel

apply

direction

training method

outside business

Professional: The hotel will send employees to study at professional schools in

period of 6 months to 2 years to improve professional qualifications or obtain

equal

grand

learn,

college

the field you are training in.

Schools

Okay

hotel training options

for the object

This is: University

Bach Khoa Ha

Faculty of Food Technology, Hanoi University of Industry.

 With supervisor and manager training program:

The hotel uses two off-the-job training methods: sending employees to short-term courses at formal schools and participating in conferences and seminars:

Train

schools

Regular: The hotel sends those

staff of

study

courses

short

limit

take

proof

just about management

human resource management or management

treat

strategy at the National Economics University within 2 to 3 months to

Improve the qualifications of hotel management staff.

Participate in conferences and seminars: The hotel sends relevant staff and officers.

related to

topic is

grass

discussion

join the association

suggestion,

festival

grass,

practice

training

industry, organized by the province such as: workshop "Building business strategy to create

Competitive advantages and strong brands”, workshop “Confectionery industry in the integration period”…

Table 2.17. Training scale according to training methods

(Unit: Person)

Methods

2013		2014	2015
	Quantity	Proportion (%)	Quantity	Proportion (%)	Number of turns g	Proportion (%)
Total number of trained workers		312	100	405	100	457	100
1. Training according to job instructions.		112	35.90	157	38.77	165	36.11
2. Training by mentoring and instruction.		128	41.03	129	31.85	190	41.58
3. Training at regular school, centers		16	5.13	51	12.59	40	8.75

5.77

6.42

6.13

5. Organize training classes

create occupational safety in hotels

12.18

10.37

7.44

4. Conferences and seminars.

(Source: Human Resources Administration Department)

In general, the hotel has implemented training methods that are quite suitable for the hotel's development training goals and training programs. Through table 2.17,

We see that the hotel uses job instruction and instruction manuals.

accounting for the largest proportion and are quite equal. However, the method of opening training classes at the hotel; training by instruction, mentoring and training at formal schools accounts for a higher proportion than other methods. In 2015, the number of employees participating in the method of training classes at the hotel accounted for 7.44%; the method of instruction, mentoring accounted for 36.112% and 41.58%, followed by the method of training at formal schools accounting for 8.75% of the total number of employees trained according to the methods used by the hotel. This is because the hotel has a workforce that is mainly unskilled workers working in the restaurant and production lines, so on-site mentoring is one of the effective methods the hotel uses for training, this method saves costs and is suitable for the business characteristics of the hotel.

 Comments on the hotel's training program and training methods:

The hotel has not implemented skill development training programs such as IT training, English training, etc. for employees in the past 3 years, although this training program is quite necessary for the hotel's employees.

Job

build

internal

content

training program

for management staff

reason and cause

Technical room staff is not specific and clear.

Direction

training method

Not yet

diversity,

primarily

are those

form

transmit

hotel system

has applied

in many

last year, no change

new, pressure

use

methods

present law

grand.

methods

This method has not been

really

stimulate workers to actively participate in courses.

In addition, the hotel

use

proportion

big

direction

training method

on the spot and

Mentoring also has many limitations in the supervision and capacity of the teaching staff.

guide

Hotel

should be

use

source

labor

qualified to organize

function

methods

training method

at work

opposite to

with

force

quantity

staff

Technical room participates in training program to improve skills

Save training costs and gradually reduce the need to send housekeeping staff to different locations.

vocational training center

2.2.1.5. Choosing teachers

The hotel conducts the selection of teachers right from the stage of determining training needs. Teachers who carry out the training of human resources of Tu Son Hotel include both teachers inside and outside the hotel.

 Criteria for selecting teachers:

For teachers inside the hotel, the hotel mainly chooses the staff.

management

reason of

hotel

as chief

departments, teams

product

export,

kind people

skilled workers with many years of experience and high level of expertise

For teachers outside the hotel, they are lecturers from regular schools, private training facilities, or long-time staff of other agencies with