Tourism Information Agency Information Activity Survey Form

INDEX

Appendix 1

1	Survey form for information activities at units………………..	174
2	Results of data processing on information activities survey at units ……..	178
Appendix 2
1	Sample form for requesting information from travel news users…………	212
2	Results of data processing to investigate information needs of travel news users...	216
Appendix 3 Overview of server group and software system of tourism information system…………................................................................................................................................................................		221
Appendix 4 Statistics on accommodation establishments, international travel agencies, number of tourists and total revenue from tourists .……………………................................................................		224
Appendix 5 List of information centers participating in tourism information activities ......		225

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APPENDIX 1

1. Sample survey form on information activities of tourism information agencies

2. Results of data processing of survey on information activities at tourism information agencies

INFORMATION ACTIVITY SURVEY FORM

(Tourism information center, tourism promotion center ....

hereinafter referred to as the center )

To improve the quality of tourism information services, we look forward to receiving your cooperation and assistance by answering the following questions:

Note: mark  in the corresponding boxes  and write your comments in the blank lines.

I. GENERAL INFORMATION

Unit name : …………………………………………………………………………………………………………………………………… ....

Address : ……………………………………………………………………………………………………………………………………………… ....

…………………………………………………………………………………………………………………………………… ……………………… .........

Phone :.......................................................... ……………………................................. Fax : ..............................................................................

Managing agency ………………………………………………………………………………… . . ......................................................

…………………………………………………………………………………………………… ............ ................................................................ ..........................

II. ORGANIZATION OF INFORMATION ACTIVITIES

1. Human resources at the center

a, Total number of staff of the center : ………………………………………………………………………....

b, Professional qualifications

...........................

In college:

University, college ...............................

Below college ...........................

Training major

.......................... . ..........................................................

Tourism

Foreign language ......................................................................

Information technology/ information technology ......................

Other .....................................................................................

Information/library.................................................

c. Computer proficiency

Proficient (degree or higher) . . people

......... ...

Average (equivalent to level B) .... . ... ... . people

Restricted (below T/A) ........... people

d. Foreign language proficiency

Proficient (degree or higher) . . people

......... ...

Average (equivalent to level B) .... . ... ... . people

Restricted (below T/A) ........... people

2. Number of computers currently available at the unit ............................ units

3. Does the unit have an internal computer network? Yes No

If yes, which of the following internal computer networks does the unit have ? (multiple answers can be selected)

Wireless Local Area Network (LAN)

Intranet
Wired local area network (LAN)	Extranet

4. Number of servers currently available at the unit ............................ units

5. Does the unit have a website? Yes No

a. If yes (specify address): ……………………………………………………………………..........................................

b. Does the unit's website have a foreign language section?

Yes No

If yes (please specify): ……………………………………………………………..........................................

c. Does the unit's website have online transaction procedures?

Yes No

If yes, please specify transaction name: … …………………………………………………………………

d. Number of visitors to the unit's website/day: ………………………………………….................................

e. Does the unit's website create links to the websites of related units?

Yes No

If yes (please specify link address): …………………………………………..............................

……………………………………………………………………………………………………………………………………….. ................................................................ ..........

6. How has the Center collected, built, and supplemented information resources?

(Please type in order of priority)

Self-edited

Document exchange
Collect	Gifted
Internal documents	Buy

Other (please specify) ...................................................................................................................................................................................................

7. Percentage of budget (equivalent to million VND) spent on information activities compared to the total annual operating budget of the unit in 5 years (2009-2013)

: ………………………………..

Year 2009

Year 2012 : ……………………………….
Year 2010 : ……………………………….	Year 2013: ……………………………….
Year 2011: ……………………………….

8. System of tourism information publications issued by the unit in the period (2001-2013)

Publication name	Year of publication	Publication Type	Quantity

9. The center's existing database system

Database name	Number of records	Access address

10. Is the information product published by the unit stored in an organized manner?

Yes No

If so, how is the retention organized:

a. For publications:

Processing business, long-term storage

No business processing, temporary storage

b. For database :

Store on website

Internal storage within the unit's department or office

Other form (please specify) …………………………………………………………………………………..............

…………………………………………………………………………………………………………………................... ................................................................ ..........................

11. Has the unit coordinated with other units in building and sharing information resources? Yes No

If yes (please specify )……………………………………………..........................................................…………………………….....

…………………………………………………………………………………………………………………………………… …………...

12. Which of the following information services does the center have?

Original document provision service

Online information service

Information consulting service

Selective Information Dissemination Service Information Exchange Service

Other services (please specify) ......................................................................................................................................................

13. How does the Center collect feedback on the level of satisfaction of information users' information needs?

Never Very rarely

Regularly via email, website

Periodically (specify) ……………………………………………………………………………………………………............

14. To what extent has the Center met information needs according to users' assessments below:

Not responding

Relatively adequate response
Partial response	Full response

15. According to the center, the level of information needs for information users is not high (if any), due to:

Policy mechanism

Finance
Information resources	Quality of human resources

Other reasons (specify) ................................................................................................................................................................

16. Please suggest/offer some solutions to build an information system to improve the efficiency of information activities serving Vietnam tourism in the current period.

................................................................ ................................................................ ................................................................ ................................................................ ...................

Thank you very much for your cooperation.

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