Structure and Organization of Presentation Content

a. General geography and history of Vietnam may include:

- Geographical location, terrain, climate, hydrology, land, sea and islands, flora and fauna

- General geographical conditions of the locality

- Specific geographical conditions of the tourist attraction location, accessibility and tourism resources

- History of Vietnam

- History related to localities and attractions

b. General information about Vietnamese traditions, customs and habits may include:

- Reflected in traditional festivals, lifestyles, and ways of life

- Various legends, stories related to locality and tourist attractions

- General information about Vietnam's legal system, immigration and customs management, social security and health care

- Update information on the legal system, immigration and customs management, social security and local health care and tourist attractions

c. Sources of information and opportunities to update knowledge can be through:

- Media

- Reference books

- Library

- Union

- Associations and organizations in the industry

- Industry magazine

- Computer data, including the Internet

- Personal observation and experience

- Workshops or industry training courses

- Informal information network system

- Colleagues and experts

2.1.2. Structure and arrangement of presentation content

a. Phase 1: Collect, process and organize information

- Identify places to visit and consult with other guides, colleagues and leaders in the unit

- Collect relevant information associated with attractions as part of the travel itinerary

- Process information and arrange explanatory content for each attraction that will take visitors to.

- Structure and arrange the content so that the presentation becomes attractive and interesting.

b. Phase 2: Evaluate, update and improve the presentation

- Identify criteria for evaluating the success of presentations and presentations.

- Use appropriate methods to collect and record feedback from tourists about the presentation. If the collected information is relevant to other subjects, it must be immediately transmitted to them.

- Adjust and improve the presentation based on visitors' comments, feedback and self-assessment.

* Implementation conditions and changing factors

a. Preparation may include:

- Build a database that includes all information related to the designed program.

- Collect and process specific information and guide documents (list of places to visit)

- Develop presentations for each part of the tour program

- Collect feedback and how to build relationships with customers

b. The explanation process may include:

- Choose the most suitable position for yourself and your group so that they can see and hear your presentation.

- Choose the time and situation appropriate to the topic of the presentation.

- Use effective presentation techniques to maintain the group's interest and increase their enjoyment of the tour program.

- Draw the tour group's attention to the highlights of your presentation

c. The improvement and monitoring process may include:

- Compile polls to get feedback

- Analyze the collected data

- Improve your presentation based on new information

2.2. Presentation skills

2.2.1. Use of spoken language

a. Phase 1: In-depth explanation

- Provide accurate information

- Present your presentation within the time limit.

- Use appropriate on-site demonstration aids as needed.

- Maintain the group's interest and increase their enthusiasm for the tour program

b. Phase 2: Receiving and responding to customer feedback

- Encourage tourists to ask questions, seek clarification and comment appropriately on the issues they ask.

- Clearly and accurately summarize the customer response, adding additional information if requested.

2.2.2. Use expressive language

a. Phase 1: Meet and greet guests

- Welcome guests in a proper manner

- Introduce yourself and others to guests

- Ask questions to get to know the customer

b. Phase 2: Handling customer questions or requests

- Answer questions clearly and honestly

- Request to repeat or clarify the customer's question or request

- Ready to promptly resolve customer requests

- Give an explanation and apologize if you cannot answer a question or respond to a customer's request immediately and promise to respond within a certain time.

- Seek assistance from other sources if unable to meet requests or answer customer questions

c. Stage 3: Engage in short, open conversation with the customer

- Start the conversation with appropriate topics

- Demonstrate the ability to take turns, stop or continue speaking when it is your turn.

- Show interest in what the customer is saying

- Interrupt the conversation politely.

- End the conversation politely

2.2.3. Use of support equipment

a. The tour guide's toolkit may include:

- Notebook/notebook

- Map

- Compass

- Ballpoint pen

- Pencil

- Camera

- Mobile phone

- Whistle/flag/umbrella

- Welcome sign

- Hat

- Loudspeaker

- Sunscreen

- Skin cream

- First aid kit

b. Device types may include:

- Off-road vehicles, cars, passenger cars, small passenger cars, all kinds of passenger cars

- Plane

- Ship

- Sailboat

- Other means

c. Relevant information may include:

- History

- Government

- Economy, society, religion, culture, health, education ...

- Native language

- Current events and holidays

d. Personal belongings may be:

- The range of personal belongings ranges from jewelry to clothing and money.

2.2.4. Implementation of explanation

- Explain why and how to encourage visitors to ask questions and how to handle visitor questions.

- Describe the equipment used to support the presentation

- Describe the different characteristics of the group and their needs for interpretation (e.g., deaf guests, blind guests, children, people who use English as a second language…)

- Explain how to use verbal and non-verbal communication skills to maintain visitor interest and emphasize the importance of a particular topic in a presentation

- Explain how to process and use feedback

- Explain the importance of choosing a position for the group and a position for yourself when presenting, how to effectively choose a position for the group and yourself

- Explain the success factors related to the presentation you present to visitors.

- List and describe the organization's requirements that impact how you present your presentation to visitors.

* Implementation conditions and changing factors : Performing the presentation may include:

- Choose the most suitable position for yourself and your group so that the group can see and hear your presentation clearly.

- Choose the right time and situation to give a presentation on a related topic.

- Effectively use presentation techniques to maintain the group's interest and enhance their enjoyment of the tour program

- Draw the tour group's attention to the most important points in your presentation.

The presentation structure includes:

a. Introduction to the presentation

- Welcome and introduce yourself, the driver if on mobile and the company.

- Clearly state the theme and purpose of the tour or attraction.

- Clearly state the time to visit the tourist attraction or the distance and travel time if on a mobile vehicle. Introduce the speech sequence to the tourist.

b. Presentation content :

- The content of the presentation includes all information related to that attraction or tour route.

- Highlight the main ideas that need to be introduced: construction date, history, architecture, important historical milestones, spiritual value of the tourist attraction or other important information.

- Summarize and draw a conclusion

c. The end of the presentation

- Compare between attractions with the same meaning or between the past and present to increase the appeal.

- State the issues of conservation, restoration and development at the tourist attraction and name famous people as well as the number of visitors who have visited.

- Summarize the main issues explained to highlight the theme and value of the tourist attraction that tourists visit.

- End of the presentation of that destination

Part 2: PRACTICE GUIDE

PRACTICE GUIDE 1

JOB: PREPARING PRESENTATION				Collect, process and organize information
Step job	Content	Request technique	Tool, equipment	Note
Phase 1: Review the itinerary to determine/select the attractions to visit	- Collect information related to the tourist attractions, part of the tour program to be implemented - Identify relevant and reliable sources of information about the tourism industry - Process information and arrange content plan for each reference point. will come
Phase 2: Prepare information for the active	- Arrange information according to customer needs and how to explain information in activities instruct