State management of tourism in Can Tho city in international integration - 26

Table PL3.2: Factors affecting the results of state management of tourism

Influencing factors		Factor
Influencing factors		1	2	3	4	5	6	7	8
H1	GT:	Transportation system	0.807
	DV:	Utility service network (bank, legal advice,...)	0.791
	TT:	Communication system	0.739
	LT:	Network of accommodation points	0.660
H2	TC:	How to organize a tour		0.738
	VC:	Fun and entertainment activities		0.673
	NN:	Staff foreign language		0.659
	SP:	Diverse tourism products, unique, attractive		0.608
	CN:	Application of mining technology tourist waterfall		0.532
H3	Note:	Facilities and amenities			0.867
	CL:	Quality of customer service hotel, motel			0.838
	DT:	Bedroom area			0.765
H4	MT:	Environmental sanitation				0.807
	VS:	Public toilet				0.779
	City:	Food safety				0.589
H5	HR:	Street vendor situation					0.952
H5	AX:	Begging situation					0.934
H6	Location:	Attractions and tourist attractions						0.784
	AT:	Safety, security						0.726
	CD:	Friendly and hospitable residents						0.541
H7	ATh:	Diverse local cuisine form, rich							0.740
	NC:	Meet the needs							0.614
	NH:	Restaurant and service network eat and drink							0.575
H8	GS:	Prices of tourism products and services								0.773
H8	GC:	Reasonable price								0.568

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Source: Survey data analysis results

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Appendix 4

SURVEY FORM

PL4.1: TOURIST SURVEY FORM

Coupon code:

TOURIST SURVEY FORM

(Domestic tourists)

This field survey was conducted within the framework of the scientific research "State management in the field of tourism in Can Tho city ". The purpose of the survey is to assess the current status of tourism development and state management of tourism, thereby proposing solutions for sustainable tourism development in Can Tho city.

Personal information is for reference only for scientific research.

We are committed to absolute confidentiality.

Please give your opinion on the following issues:

Q1. Please provide some personal information below:

Full name:

Gender: 1  Male 2  Female

Age: 1  Under 18 2  18 - 25 3  26 - 35 4  36 - 60 5 

Over 60

Job:

1  Students 4  Company/business employees

2  Farming 5  Crafts

3  Business, trade 6  Officials, civil servants 9  Other (Please specify):

Average income/month:

1  Under 5 million 2 From 5 to 10 million

3  Over 10 million

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Q2. Please let us know where you are coming from to travel to Can Tho:

1  Northern provinces 2  Central provinces

3  Southeastern provinces 4  Southwestern provinces 5  In Can Tho City (from districts)

6  Coming from abroad (please state country name): .................................

Q3. How many times have you traveled to Can Tho City? (Choose 01 answer)

1  First time 2  2 - 3 times 3  4 - 5 times 4  More than 5 times

This time, will you visit other provinces when traveling to Can Tho?

1  Only travel to Can Tho

2  Have you visited other provinces (please list): .................................

Q4. When do you like to travel to Can Tho? (multiple answers can be selected)

1  Summer 2  Holidays 3  Weekends

9  Other ......................................................................................................

Q5. How many days will your trip last?

1  Under 3 days 2  3 - 5 days 3  5 - 10 days 4 

Over 10 days

Q6. What is the purpose of your trip to Can Tho City this time? (You can choose multiple answers)

1  Sightseeing/vacation 5  Visit friends and relatives

2  Business 6  Conference/research services

3  Religious tourism 7  Shopping tourism 4  Entertainment tourism with high quality services

9  Other (Please specify) : ............................................................................

Q7. What information source did you use to choose to travel to Can Tho? (Multiple answers are possible)

1  Websites, social networks 5  Friends, family

2  Tourism fairs and festivals 6  Travel companies

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3  Cultural and tourism festivals 7  Books, newspapers, magazines 4  Advertising and communication information

9  Other (Please specify): ............................................................................

Q8. What support services do you know when traveling in Can Tho:

1  Hotline numbers to support tourists in Can Tho 2  Contact local authorities

3  Contact travel agency

9  Other ......................................................................................................

Q9. Which of the following types of accommodation do you usually choose when coming to Can Tho City? (Choose 01 answer)

1  Friends/relatives' house 3  Hotel

2  Guest house 4  Boarding house/Motel

9  Other (Please specify) : ............................................................................

Q10. What is your favorite way to travel to Can Tho? (Choose 01 answer)

1  Book a tour with a company 3  Organizer/Agency 2  Self-organize

9  Other (Please specify) : ............................................................................

Q11. a. Please tell me the destinations or places you have been to (Multiple answers are possible):

1  Ninh Kieu Wharf 8  Cai Rang Floating Market

2  Phong Dien Floating Market 9  Bang Lang Stork Garden

3  Muoi Cuong Tourist Garden 10  My Khanh Tourist Village 4  Binh Thuy Ancient House 11  Binh Thuy Temple

5  Ong Pagoda 12  Munir Ansay Pagoda 6  Truc Lam Phuong Nam Zen Monastery

7  My Thuan Homestay (Nhan Garden Eco-tourism Area)

99  Other (Please specify) : ..........................................................................

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b. Which destination or place do you like best ? (Choose 01 answer)

1  Ninh Kieu Wharf 8  Cai Rang Floating Market

2  Phong Dien Floating Market 9  Bang Lang Stork Garden

3  Muoi Cuong Tourist Garden 10  My Khanh Tourist Village 4  Binh Thuy Ancient House 11  Binh Thuy Temple

5  Ong Pagoda 12  Munir Ansay Pagoda 6  Truc Lam Phuong Nam Zen Monastery

7  My Thuan Homestay (Nhan Garden Eco-tourism Area)

99  Other (Please specify) : ..........................................................................

Q12. a. Do you know of any government support when traveling in Can Tho?

1  yes 2  no

If yes, what government support do you know about when traveling in Can Tho? (Multiple answers are possible)

1  Support tourists with information 2  Support prices when shopping

3  Tax reduction and refund for tourists

4  Simplify visa issuance for international visitors

9  Other (Please specify) : ............................................................................

If yes, which support would you like best: .....................................................

Q14. How satisfied are you with tourism products and services in Can Tho?

(Please mark X in the appropriate box)

a. About Accommodation

1 Dissatisfied

2 Normal

3 Satisfaction

4 No comments

1. Quality of hotel and motel services

2. Equipment and facilities

3. Bedroom area

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b. About Food and Drink

1 Dissatisfied

2 Normal

3 Satisfaction

4 No comments

1. Diverse and rich local cuisine

rich

2. Meet the needs

3. Reasonable price

4. Food safety

c. Regarding tourism facilities and infrastructure

1 Dissatisfied

2 Normal

3 Satisfaction

4 No comments

1. Facilities at tourist attractions

2. Application of tourism exploitation technology

3. Restaurant and food service network

4. Accommodation network

5. Utility service network (bank,

legal advice,..)

6. Transportation system

7. Communication system

8. Public toilets

9. Environmental sanitation

d. Other

1 Dissatisfied

2 Normal

3 Satisfaction

4 No comments

1. Diverse and unique tourism products,

attractive

2. Prices of tourism products and services

3. Friendly and hospitable residents

4. Professional, dedicated staff

5. Foreign languages of employees

6. How to organize a tour

7. Recreational activities

8. Street vendor situation


Begging situation

9. Attractions and tourist attractions

10. Safety and security

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Q15. What tourist activities do you want to participate in in Can Tho?

(Please mark X in the box)

Content

1 Dislike

2 Normal

3 Likes

4 No comments

1. Visit historical sites

2. River tourism, floating markets

3. Watch traditional art performances

4. Experience people's lives

5. Enjoy local cuisine

6. Visit craft villages

9. Other (Please specify) : ............................

Q16. Your level of satisfaction with Can Tho tourism in general is:

1  Dissatisfied 2  Normal 3  Satisfied 4  No opinion

Q17. Do you plan to return to Can Tho City for tourism next time?

1  Yes 2  Not sure 3  No Q18. Please give your opinion or suggestion about tourism to Can Tho City government:

Tourist support policy? ................................................................................................

................................................................ ................................................................ ..............................

................................................................................................................................ Improve service quality? ................................................................................

................................................................ ................................................................ ..............................

................................................................................................................................ Improve and upgrade tourist attractions? ............................................................................

................................................................ ................................................................ ..............................

Other ........................................................................................................................

................................................................ ................................................................ ..............................

Thank you very much for your cooperation!

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ID:

TOURIST SURVEY FORM

(International tourists) QUESTONNAIRE FOR FOREIGN TOURISTS

This survey is carried out within the framework of the scientific study "State management in tourism in Can Tho city". This survey aims to evaluate the current status of tourism development and state management in tourism to propose recommendation for sustainable tourism development in Can Tho city.

Provided information will be secured and only used for research purposes. Please provide your ideas on the following issues:

Q1. Please fill in your personal information:

Full name: …………………………………… …… Gender: 1  Male 2  Female

Age: 1  < 18 2  18 - 25 3  26 - 35 4  36 - 60 5  > 60

Occupation:

1  Student 4  Staff of private enterprises

2  Farmer 5  Crafts

3  Businessmen 6  Officials and civil servants

9  Other (Please specify): .............................................. .....................

Q2. Nationality:

................................................................ ................................................................ ..................

Q3. Is this your first time to visit Can Tho city?

1  Yes 2  No

If no , how many times have you visited Can Tho city?

1  2 - 3 times 2  4 - 5 times 3  > 5 times

Q4. For this trip, have you visited other cities/provinces together with Can Tho city? 1  Yes (Please specify the name of city/province): ................................... 2  No

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