Capital support for investment projects in the fields of fiber production, textile, printing and dyeing, finishing, and textile materials. These enterprises are allowed to borrow capital from the State at an interest rate equal to 50% of the current interest rate for half of the investment capital.
Tax support: Enterprises producing fabrics and garment accessories, if selling to garment export enterprises, will receive the same value-added tax rate as for export goods.
In case of necessity, the Government guarantees the purchase of equipment on deferred payment, commercial loans from suppliers or domestic and foreign financial institutions; priority is given to providing a one-time supplement of 30% of working capital for each enterprise.
- The support regimes from the State fees still face many difficulties in administrative procedures, and the approval process is still rigid. Before joining the WTO, projects producing fabrics and garment accessories were given many incentives, but the development of garment accessories production was still very slow. One of the reasons is that the implementation of preferential regimes is difficult due to procedures, approval, and "nagging and harassment" from administrative agencies.
- The implementation of planning for concentrated textile and garment industrial zones is still slow. The development of the fiber and fabric production industry requires synchronous infrastructure, which is very important, ensuring the connection between fiber - textile - garment and ensuring the stages of water and wastewater treatment, the decisive issue of the printing, dyeing and finishing industry.
2.1.4 Current status of the linkage relationship between raw material production and garment enterprises
This is the vertical linkage between raw material manufacturing enterprises and garment enterprises. The analysis focuses on the linkage between textile fiber manufacturing enterprises and garment enterprises.
2.1.4.1 Internal business links
Internal business linkage activities are carried out in enterprises that both produce textile fibers and garments or weave fabrics and garments. This linkage activity is applied by many enterprises and brings quite high efficiency. Some large enterprises in the Vietnam Textile and Garment Group have implemented this form of linkage well.
This combination brings quite high business efficiency such as Hanoi Textile and Garment Corporation, Thanh Cong Textile and Garment Company, Dong A Textile and Garment Company, Hoa Tho Textile and Garment Company, Thang Loi Textile and Garment Company.
These companies all produce yarn - weave fabric - garment or weave fabric - garment. Most of the yarn and textile products of the companies are supplied for internal production. The effectiveness of the linkage activities is demonstrated by the production and business results of the companies. Below are the production and business results of three companies with quite good results in internal production linkage.
a. Hanoi Textile and Garment Corporation (HANOSIMEX)
Hanoi Textile and Garment Corporation is one of the leading textile enterprises under Vietnam Textile and Garment Group. The main products that the enterprise produces are yarn, knitted fabric, denim fabric, and garment products.
- Yarn production is a traditional field of Hanosimex, it was formed and developed right from the early days of the Company's establishment. Yarn production has always been an effective and stable area in both quantity and quality, constantly meeting the demand for yarn supply for textile units and also meeting export requirements, contributing to the rapid increase in yarn export turnover to other countries (ranked second after garment export).
- Weaving: With the Denim weaving line including modern equipment, advanced technology installed and operated since the early 2000s, the Denim fabric produced has been supplied to the export garment area at Hanosimex, supplied to domestic customers and supplied for export purposes.
Knitted fabric production in the past few years has only been enough to meet the demands of internal garment factories, and has not had enough capacity to meet the supply needs of other garment units.
- Garment: In recent years, with the increase in garment production facilities, Hanosimex has seen a significant increase in export turnover; the export sector of garments from woven fabrics and knitted fabrics is the sector with the largest export turnover, larger than the export turnover of both yarn and fabric sectors combined.
- Some business results of the Company from 2004-2006 - table 2.21
Table 2.21 Some business results of HANOSIMEX 2004-2006
Target
Unit | 2004 | 2005 | 2006 | |
Total assets | Copper | 681341854622 | 824278832744 | 939196594820 |
Revenue | Copper | 967523265852 | 1.35117883703 | 1579817627004 |
Profit before tax | Copper | 14229753422 | 7736963336 | 8535496655 |
Submit budget | Copper | 6332460204 | 8343922227 | 5880707667 |
Average labor | People | 5549 | 4117 | 4136 |
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Completing the organization of accounting for revenue, sales costs and determining business results at Hai Phong Paint Joint Stock Company - 1 -
Completing the management and supply of raw materials at the training equipment manufacturing factory X55 - 7 -
Handling of Civil Debts of Private Business Owners and Partners in Partnership Companies -
Business Results of Quang Binh Tourism Industry in the Period 2014 - 2019

Source: [54]
b. Thanh Cong Textile Garment Joint Stock Company
Table 2.22 Some business results of Thanh Cong Company 2005-2007
Unit: VND
Target
2005 | 2006 | 2007 | |
- Equity | 161.046.097.760 | 160,000,000,000 | 189,824,970,000 |
- Net Revenue | 857.855.625.734 | 1,031,368,399,330 | 1057276652812 |
- Profit from business activities | 3,088,123,828 | 41,743,990,010 | 74410245160 |
- Other profits | 1,733,122,543 | (13,997,118,737) | |
- Total profit before tax | 4,821,246,371 | 27,746,871,273 | 74410245160 |
- Profit after tax | 3,471,297,387 | 25,357,118,157 | 74251350889 |
Source: [8]
Also a textile manufacturing enterprise, with the connection between the stages of yarn production - fabric weaving - garment production has brought the industry very high business results. Thanh Cong Textile Garment Joint Stock Company is a leading textile company in Vietnam, especially in the field of knitting, dyeing and finishing. The quality of the company's fabric products has been affirmed in the domestic and foreign markets. The company has a reputation in the export market for many years, is a strong exporter in the textile industry, known by many foreign customers.
c. Dong A Textile Garment Joint Stock Company
Dong A Textile Joint Stock Company is an enterprise that produces knitted fabrics, woven fabrics and garment products. Textile products are mainly used for the company's internal garment production, and a part is sold outside and exported.
- Production capacity:
+ Woven fabric: 10 million m2 / year, including types: Yarn – dyed and colored, produced from 100% cotton, CVC, TC, Visco, Rayon… materials with indices 20S/1, CM 30/1, CM 40 S/1, CM 50 S/1…
+ Knitted fabric: 2000 tons/year, including: Rib 1x1, 2x1, Pigue, Frenchterry, Interlook, Singlge with 100% cotton, CVC, TC materials that can be dyed and printed according to customer requirements.
+ Garment products: 12 million products/year, including: T-shirts of all kinds: 7 million products
Fashion items: 2 million products Shirts: 1 million products
- Some business results of the Company from 2004-2006
Table 2.23 Some business results of Dong A Company 2004-2006
Target
Unit | 2004 | 2005 | 2006 | |
1. Business capital | Million Dong | 174883 | 144656 | 150000 |
4. Revenue | Million Dong | 221377 | 280054 | 280000 |
5. Profit before tax | Million Dong | 1596 | 4044 | 5000 |
6. Submit to budget | Million Dong | 2142 | 1437 | 798 |
9. Average labor | People | 1312 | 1373 | 1742 |
Source: [9]
Through the data on business activities of three enterprises in the Textile and Garment Group with internal production linkage activities, it can be seen that the business efficiency of yarn production and weaving always accounts for a large proportion of the total production value of the enterprise. This proves that the efficiency of yarn production and weaving in the condition of internal production linkage with garment is very high.
2.1.4.2 Links with other businesses in the industry
Currently, most domestic textile products do not meet the requirements for export garments, both in quantity and quality. According to economic experts, the quality of Vietnamese fabrics is much worse but the price is higher than that of other countries. The quantity of fabrics meeting the requirements for the export garment industry is only about 10% -15%. According to calculations, the domestic added value of the export garment industry only reaches a maximum of 25%, the rest is imported fabrics and accessories from abroad. Economists
The economic situation has assessed that the garment industry is not proactive in raw materials from domestic sources, which is the reason for the reduced competitiveness and the ability to increase the value of the garment industry. The relationship between raw materials and garments is still weak, mainly due to the lack of quality assurance.
For the garment industry, the upstream products are textiles, yarns, and cotton, and the vertical relationship is loose. These product industries do not support and promote each other. Cotton and fiber, synthetic fibers, dyes, and auxiliaries in Vietnam must be imported from abroad, over 90%. With many imports from abroad combined with poor quality of domestic raw materials, domestic relationships are not established closely or have no connection.
According to the Vietnam Textile and Apparel Association, the Textile and Garment Group holds the leading position in the industry with yarn output accounting for over 80%, silk fabric accounting for 45%, and garment products accounting for about 27% of the country's total output. Recently, enterprises in the Group have paid attention to and promoted economic linkages such as spinning enterprises buying cotton from the Vietnam Cotton Company, pure textile enterprises buying yarn from spinning enterprises, and garment enterprises buying fabric from textile enterprises. However, the value of purchases and sales is still modest, only reaching 10-15% of the total value. This shows that the linkage activities between cotton, yarn, textile and garment enterprises are still very limited.
According to [25], survey data of the group of economists of the National Economics University in 2002-2003 conducted a survey of 31 enterprises of all economic sectors, showing that most textile enterprises produce their own yarn, especially central state-owned enterprises accounting for 11/14 enterprises. These enterprises believe that domestic yarn does not meet the requirements of garment enterprises. On the other hand, textile enterprises that buy domestic or foreign yarn believe that domestic yarn can meet the requirements of garment production.
Regarding textile-garment linkage, most textile enterprises have established relationships with domestic garment enterprises, of which 80% have long-term relationships. However, this relationship also encounters problems, the main reason being that the fabric quality does not meet the requirements for garment production.
The survey shows that garment enterprises' opinions on the quality of domestic fabrics and yarns are that 50% of domestic fabrics do not meet the requirements of enterprises.
Garment enterprises confirm this opinion as correct. Garment enterprises believe that the quality of domestic fabrics does not meet the requirements for high-quality export orders. 80% of surveyed enterprises believe that the relationship between upstream raw material and garment enterprises is currently exploited at a low level and is ineffective.
2.2 GENERAL ASSESSMENT OF THE CURRENT STATUS OF DEVELOPMENT OF GARMENT ACCESSORIES PRODUCTION IN VIETNAM
2.2.1 Achievements
2.2.1.1 Increasingly better meeting domestic consumption needs
Although the growth rate is much slower than the garment industry, not meeting the requirements of garment export, it must be affirmed that the textile industry in particular and the production of garment accessories in general have contributed greatly to the overall economic growth rate of the country, increasingly meeting domestic consumption needs. Textile and accessory products have produced a large volume of goods serving low-income domestic consumers and rural residents.
Providing a large volume of raw materials for the production of moderate quality clothing products for rural consumers, and essential consumer garment products such as: towels, men's underwear, children's T-shirts, etc. Regarding materials, it has produced and supplied most of the needs for sewing thread, embroidery thread, and other types of thread for domestic garment production. Enterprises with large product volumes such as: Hanoi Textile, Thanh Cong Textile, Phong Phu Textile, Dong A Textile, Thai Tuan Textile, Coats Phong Phu, etc.
The products supplied are increasingly more diverse, creating products that previously had to be completely imported such as: imitation silk products, denim, imitation wool, sportswear fabrics, knitted fabrics, etc.
Some enterprises have produced large quantities of fabric to supply to workshops, and internal garment factories have provided the market with popular products such as: Hanoi Textile, Thai Tuan Textile, Dong Xuan Knitting...
2.2.1.2 Increase the ability to meet the demand for raw materials for garment exports, contributing to saving foreign currency
Although domestic raw materials have not yet met the needs and requirements for the rapid growth of garment exports, they have increasingly met the needs of export garments in terms of variety and quality.
Regarding raw materials, high-quality fabric products have been produced to serve garment export. Recognizing the trend of localizing raw materials for garment export, the benefits of proactively sourcing raw materials at home, the policy of developing raw material production of the State and the Industry, enterprises and production facilities have continuously invested in building raw material production facilities, modernizing technological lines. The result has been an increasing supply of high-quality raw materials, increasingly meeting the requirements of garment export.
With the direction of the Government and the industry, the goal is to strive to meet 50% of raw materials for export garments by 2010, reaching 1 billion m2 of fabric for export garments. With that goal, investors in general and textile and garment enterprises in particular are investing heavily in the fields of weaving, dyeing, and finishing. According to Vinatex, by the end of 2006, Vietnam's woven fabric production capacity reached 680 million m2 , of which fabric for export reached 125 million m2 [ 71].
Enterprises that are supplying large volumes of fabric for export garment production include: fabric products for making shirts and trousers produced by Nam Dinh Textile, Viet Thang Textile, Yen My Joint Stock Company, etc.; denim fabric products of Hanoi Textile Corporation and Phong Phu Textile Corporation.
Regarding accessories, it has supplied a large volume of sewing thread, embroidery thread; all kinds of accessories, zippers, adhesive tape, elastic bands, metal buttons, etc. Sewing thread alone has supplied most of the domestic garment needs without having to import from abroad. Companies with large supply volumes are: Coats Phong Phu, with very good quality, certified with ISO 9001:2000, ISO 14001:1996, SA 8000:2001, OHSAS 18001:1999 systems; sewing thread factories of Phong Phu Corporation.
Although the production of accessories and weaving only meets a small proportion of the garment industry, especially export garments, it must be admitted that it has contributed significantly to the strategy of localizing the proportion of raw materials and accessories for garments.
Gradually replace imports. Annual production of accessories and weaving has saved a certain amount of foreign currency for importing garment accessories from abroad.
2.2.1.3 Promoting the "spillover" effect on economic sectors
- For mechanical and chemical industry
The development of garment raw material production, especially the development of the textile industry, has led to the development of the mechanical industry. The mechanical industry produces technological equipment, provides components and accessories for the textile industry and produces accessories. Currently, a system of enterprises specializing in mechanics has been formed to serve the entire textile industry such as: Gia Lam Garment Mechanical Joint Stock Company, Hung Yen Garment Mechanical Joint Stock Company, Nam Dinh Textile and Garment Mechanical Company, Thu Duc Textile and Garment Mechanical Joint Stock Company, etc. Along with the mechanical system outside the industry, it has annually provided hundreds of thousands of equipment, details and spare parts to meet about 50% of the demand for regular replacement and repair.
The textile mechanical industry, together with the Institute of Economics and Technology, has researched, manufactured and improved many technological equipment to serve the production of garment raw materials, such as: Complete manufacturing of equipment for manual silk reeling lines, successfully improving the Chinese M.1511 shuttle loom into a cotton towel weaving machine, and expanding the width of weaving machines...
The textile industry is developing, textile products are increasingly diverse and rich in design, fabric color, fabric quality, etc. It is determined by the dyeing and finishing stages. To meet this problem, the chemical industry is increasingly developing. Currently, the chemical industry serving the textile and garment accessories industry only stops at providing some types of acids, caustic soda and other types of auxiliaries, dyeing aids, etc. The rest still has to be mainly imported from abroad. According to annual statistics, the Vietnamese textile industry has to import from 90% to 95% of dyes [91]. In the future, with strong investment in textile production and accessories production, it will create a driving force for the production of chemicals and dyes serving fabric production to develop.
- For agriculture
Vietnam is still known as a country with a tradition of growing mulberry, raising silkworms and growing cotton for weaving. With the ups and downs of history, this industry has had times of good development, and times of poor development. Agricultural products for garment production

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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