Loan turnover (short-term and medium-long-term) is respectively: 34.26%, 33.5% (
2004 was: 31.19%, 32.16%). The reasons are:
+ After a period of participating in international business activities, Vietnamese import-export enterprises have become more experienced and proficient in international transactions, creating prestige and trust for NHNT. Therefore, they are increasingly able to sign large, long-term contracts, have highly feasible and effective production projects, and NHNT also has more long-term funding for them.
+ The State Bank is trying to finance medium- and long-term foreign trade contracts, or highly effective export production and business projects to gain more profits and increase the effectiveness of financing.
Like lending turnover, the debt collection turnover of NHNT also increases over the years, in which the import-export debt collection turnover accounts for a large proportion, and according to the financing term: short-term debt collection turnover is always higher than medium- and long-term debt collection turnover. That is because medium- and long-term financing has a longer maturity period than short-term. In fact, medium- and long-term financing loans of NHNT are usually from 3 years or more.
2.2.3.2. Export financing structure in Vietnamese Dong and foreign currency (USD) at
NHNT.
NHNT finances exports in Vietnamese Dong or foreign currency depending on customer needs, domestic and foreign currency resources of the bank, etc.
Table 2.5. Export finance outstanding debt structure in VND and foreign currency at the State Bank of Vietnam.
Unit: million VND;%.
Target
2003 | 2004 | 2005 | 2006 | |||||
Outstanding | Density | Outstanding | Density | Outstanding | Density | Outstanding | Density | |
outstanding debt | 2,347,981 | 100 | 2,800,193 | 100 | 2,931,346 | 100 | 3,087,294 | 100 |
VND | 1,389,067 | 59.16 | 1,667,795 | 59.56 | 1,710,147 | 58.34 | 1,763,771 | 57.13 |
USD | 958,914 | 40.84 | 1,132,298 | 40.44 | 1,211,199 | 41.66 | 1,323,523 | 42.87 |
Bank Loan | 1,241,847 | 52.89 | 1,486,062 | 53.07 | 1,592,600 | 54.33 | 1,698,012 | 55 |
VND | 863,353 | 36.77 | 1,084,795 | 38.74 | 1,113,032 | 37.97 | 1,128,097 | 36.54 |
USD | 378,494 | 16.12 | 401,267 | 14.33 | 479,568 | 16.36 | 569,915 | 18.46 |
T-DH Loan | 1,106,134 | 47.11 | 1,314,131 | 46.93 | 1,338,746 | 45.67 | 1,389,282 | 45 |
VND | 527,714 | 22.39 | 583,000 | 20.82 | 597,115 | 20.37 | 635,674 | 20.59 |
USD | 580,420 | 18.45 | 731,131 | 26.11 | 741,631 | 25.3 | 753,608 | 24.41 |
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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General Theoretical Basis of Corporate Finance and Corporate Financial Analysis. -
Concept and Objective Necessity of International Trade Finance Activities: -
Proposals and Recommendations for Amending and Supplementing Legal Regulations on Finance Companies in Vietnam -
Managing the development of the Finance - Banking training program under the credit system at Thai Nguyen College of Economics and Finance - 1

Source: Debt Management Department.
Looking at table 2.5 above, we can see that foreign currency and VND export financing loans have increased over the years, however, loans in domestic currency still account for a higher proportion: in 2003, the total outstanding export financing debt was 2,347,981, of which VND outstanding debt accounted for 59.16%, foreign currency outstanding debt accounted for 40.84%; by 2006, although the proportion of foreign currency outstanding debt had increased (but not significantly), it still only accounted for 42.87%, while VND was 57.13%. The increase in the proportion of outstanding debt in foreign currency in 2005 and 2006 was due to the increase in the proportion of short-term debt in foreign currency (in 2005 it increased by 2.03% compared to 2004, in 2006 it increased by 2.1% compared to 2005), while medium and long-term financing tended to decrease (in 2005 it decreased by 0.81% compared to 2004, in 2006 it decreased by 0.89% compared to 2005). Another reason is that, in the current export reality, the demand for capital in domestic currency is very large: however, the situation of mobilizing domestic currency capital of commercial banks in general and non-commercial banks in particular is very difficult (due to the strong competition in capital mobilization as analyzed above, and due to the current trend of the population preferring to deposit savings in foreign currency rather than domestic currency to enjoy high interest rates). These are the reasons why local currency capital in banks is scarce, often not enough.
to meet the needs of businesses, especially in short-term foreign trade contracts: export businesses often need domestic capital to purchase goods for export or produce for export.
The proportion of domestic currency (or foreign currency) according to the financing term is also different. For short-term exports, enterprises mainly request working capital financing to purchase, process, and produce export goods, so the demand for domestic capital financing is larger than that of foreign currency (in 2006, the proportion of short-term financing in domestic currency was 36.54%, foreign currency was 18.46%; in 2005, it was 37.9% and 16.36%), while for medium- and long-term export financing, enterprises mainly request financing to contribute additional capital, form joint ventures with foreign enterprises, or pay for transportation costs, pay for temporarily re-exported goods, or pay for foreign countries, so the demand for foreign currency in the long term is larger than the short term (in 2006, the proportion of medium- and long-term financing was 36.54%, and 18.46%, respectively).
– long-term in foreign currency accounts for 24.41%, domestic currency is 20.59%; in 2005 it was 25.3% and
20.37%).
This table also shows that in the structure of export financing, short-term export financing has a larger proportion than medium- and long-term, and the following year is higher than the previous year, specifically: in 2006, the proportion of short-term financing accounted for 55% compared to 45% of medium- and long-term (in 2005: 54.33%, 45.67%; in 2004: 53.07%, 46.93%). The main reason is that banks want to reduce the risk of financing, ensure faster capital turnover and be able to pay customers who deposit money when due without fear that customers who borrow or request financing cannot repay. The second reason is that banks want to limit the credit limit of state-owned enterprises and private enterprises, so banks mainly focus on short-term financing. This also reflects reality: because the proportion of short-term financing is always higher than the proportion of medium- and long-term financing.
2.2.3.3. Export financing structure by item at the State Bank of Vietnam.
Implementing the State's export promotion policy, the State Bank has provided loans to export enterprises to supplement temporary capital needs during the process of collecting goods or processing goods to prepare for export. Especially for large, reputable export organizations with contracts.
Continuous export contracts often have immediate capital needs to continue normal production and business. From there, export activities are increased. Currently, our country is still an agricultural country. Therefore, our country has strengths in agricultural products, seafood and traditional industries - these are also the products that receive the main funding from the Bank for Foreign Trade of Vietnam.
Table 2.6. Export financing structure by product at the State Bank of Vietnam.
Unit: million VND.
Target
2003 | 2004 | 2005 | 2006 | |||||
Sales loan | Outstanding debt | Sales loan | Outstanding debt | Sales loan | Outstanding debt | Sales loan | Outstanding debt | |
Crude oil | 1,902,434 | 735,002 | 2,146,547 | 948,674 | 2,648,239 | 934,123 | 2,675,485 | 950,269 |
Aquaculture | 1,264,523 | 565,313 | 1,631,743 | 723,065 | 1,235,431 | 7654,003 | 1,339,770 | 843,449 |
Rice | 1,085,264 | 722,400 | 1,638,965 | 718,269 | 1,847,231 | 700,385 | 1,875,814 | 720,574 |
Textile | 455,103 | 120,110 | 470,234 | 134,021 | 423,176 | 132,479 | 509,005 | 152,821 |
Goods # | 402,907 | 205,156 | 536,163 | 306.64 | 419,113 | 399,356 | 299,615 | 420,181 |
| 5,830,231 | 2,347,981 | 6,423,657 | 2,800,193 | 6,573,190 | 2,931,346 | 6,759,869 | 3,087,294 |
Source: NHNT Business Results Report 2003 – 2006.
Table 2.7. Proportion of export finance items at the State Bank of Vietnam.
Unit: %
Target
2003 | 2004 | 2005 | 2006 | |||||
Sales loan | Outstanding debt | Sales loan | Outstanding debt | Sales loan | Outstanding debt | Sales loan | Outstanding debt | |
Crude oil | 32.63 | 31.30 | 33.42 | 32.81 | 40.29 | 31.87 | 39.58 | 30.78 |
Aquaculture | 21.69 | 24.08 | 25.40 | 25.82 | 18.79 | 26.09 | 19.82 | 27.32 |
Rice | 30.96 | 30.77 | 25.51 | 25.65 | 28.10 | 23.89 | 27.75 | 23.34 |
Textile | 7.81 | 5.12 | 7.32 | 4.79 | 6.44 | 4.52 | 7.53 | 4.95 |
Goods# | 6.91 | 8.74 | 8.35 | 10.93 | 6.38 | 13.62 | 5.32 | 13.92 |
Source: NHNT Business Results Report 2003 – 2006.
Looking at the two tables 2.6 and 2.7, we can see that Vietnam's main export items such as crude oil, seafood, rice, and textiles are also the items that are financed the most by the State Bank. Of which, crude oil is always the item that is financed the most (loan turnover and outstanding debt). In 2006, the loan turnover and outstanding debt for this item were respectively: 2,675,485 million
VND and VND 950,269 million increased by 1.03% and 1.73% compared to 2005 (in 2005, loan turnover increased by 23.37% compared to 2004). Therefore, crude oil also accounted for the largest proportion of financed goods that NHNT financed, specifically: from 2003 - 2006, it accounted for over 30% of total loan turnover and total outstanding loans financed for goods. In 2005, the proportion of loan turnover was 40.29% - an increase compared to 2004, 2003 by 6.87%, 7.66% respectively, in 2006 this proportion was 39.58%. The reason why financing for crude oil accounts for such a high proportion is because: crude oil is a national mineral, so the exploitation of crude oil is subject to the State's regulations and plans. On the other hand, the exploitation of crude oil requires a very large amount of capital, and the State often has a target for funding this industry. Therefore, the State will intervene in the capital of the State Bank to finance the exploitation of crude oil for export. Moreover, the Vietnam Oil and Gas Corporation is a traditional customer, a large customer with a long-term relationship with the State Bank, so the State Bank often has a more preferential funding policy for this customer. The third reason is: with the rapid development of the world economy, the demand and price of world oil have increased sharply beyond expectations, causing the exploitation and export of crude oil to increase sharply and the demand for funding capital is also greater. However, in 2006, the volume of loans and outstanding debt for crude oil financing still increased, but its proportion decreased slightly compared to 2005: the volume of loans and outstanding debt decreased by 0.71% and 1.12%, respectively. This decrease is also part of the State's strategy to reduce crude oil exports to ensure domestic raw materials and fuels, so the increase in capital financing for crude oil exploitation and export will also decrease.
For aquatic products in 2006, there were signs of recovery, after the decline in 2005. This is shown in both absolute and relative numbers, specifically: in 2006, the loan turnover and outstanding debt for aquatic products reached 1,339,770 million VND and 843,449 million VND compared to 2005, which only reached 1,235,431 million VND and 765,003 million VND; The proportion of financing for this item in 2006 also accounted for 19.82% of total lending turnover and 27.32% of outstanding loans, an increase of 1.03% and 1.23% compared to 2005. Textile and garment items are similar to seafood: in 2005, lending turnover and outstanding loans for textile and garment only reached 423,176 million VND and 132,479 million VND (the proportion in total lending turnover and outstanding loans)
debt decreased by 0.88% and 0.27% compared to 2004), but by 2006, loan turnover and outstanding loans reached 509,005 million VND and 152,821 million VND (increased by 20.28% and 15.35% compared to 2005). There was a decrease in 2005, and the recovery in financing both of these items was due to: in 2005, NHNT, fearing that these two industries would face fierce competition from similar rivals and the impact of anti-dumping lawsuits, reduced financing for seafood and textiles. But in 2006, because export enterprises overcame difficulties in technical trade barriers in the US, EU, and Japanese markets, they changed the structure of goods as well as the structure of export markets. Moreover, at the end of 2006, Vietnam became a member of the WTO, so textile products will avoid concerns about export quotas and there will be rules to protect products from dumping lawsuits. This has reduced the fear and apprehension of commercial banks when financing exports for these products. This has led to a resurgence in loan sales and outstanding loans for seafood and textile products at commercial banks in 2006.
Thus, in terms of goods, capital financing for the four items of crude oil, seafood, textiles and rice has accounted for the majority of the loan turnover and outstanding export financing of the State Bank. This proves that the export financing structure of the bank has not yet expanded. While in reality and according to the State's export orientation, many items have a fairly high growth rate such as light industrial products, handicrafts, high-tech products (electronics, computer components, etc.), wood products, etc. Specifically: wood products reached 1.9 billion USD, an increase of 25% compared to 2005; electronics, computers, and electronic components reached 1.65 billion USD, an increase of 16%; and according to the forecast for 2007, the group of light industrial and handicraft products is estimated to reach 20 billion USD, an increase of 29% and the group of high-tech products continues to achieve high growth rates in exports thanks to the production capacity of the electronics industry which has been significantly enhanced by foreign investment with big names such as Fujitsu, Canon, Intel, ... as well as foreign investors. With such production capacity and growth rate, these products have not received adequate funding from the State Bank. This is shown through loan sales and surplus.
Export financing debt for other groups of goods (including: handicrafts, wooden products, high-tech products, etc.) has increased insignificantly over the years. In 2006, the lending turnover of this group of goods was 299,615 million VND, accounting for 5.32% of the total lending turnover - this figure reflects the situation of the State Bank's financing for this group of goods not increasing but decreasing compared to 2005 (the lending turnover was 419,113 million VND, accounting for 6.38% of the total lending turnover). In general, this is a very modest ratio, not really meeting the capital needs of enterprises producing these export goods. The problem here is how the State Bank needs to diversify and expand the structure of its export goods, creating conditions for enterprises to increase exports, and serving the country's economic development strategy.
2.2.3.4. Export financing structure by economic sector.
According to the policy of the State Bank of Vietnam, it is to finance all enterprises producing and trading export goods, and for all economic sectors, but in reality, in recent years, the State Bank of Vietnam has focused on lending to enterprises belonging to the State economic sector, especially lending to large State-owned enterprises (SOEs). This is shown in the following table:
Table 2.8. Export financing structure by economic sector.
Unit: billion VND; %.
Target
2003 | 2004 | 2005 | 2006 | |||||
Outstanding debt | Ratio weight | Outstanding debt | Ratio weight | Outstanding debt | Ratio weight | Outstanding debt | Ratio weight | |
Bank Loan | 1,241.84 7 | 100 | 1,486,06 2 | 100 | 1,592,60 0 | 100 | 1,698,01 2 | 100 |
State-owned enterprises | 1,133.18 5 | 91.2 5 | 1,328,39 1 | 89.3 9 | 1,381,42 1 | 86.7 4 | 1,432,44 3 | 84.3 6 |
Private Enterprise | 0 | 0 | 0 | 0 | 12,741 | 0.8 | 21,055 | 1.24 |
JSC&TNH H | 77,988 | 6.28 | 121,560 | 8.18 | 151,456 | 9.51 | 201,894 | 11.8 9 |
Foreign investment company | 30,674 | 2.47 | 36,111 | 2.5 | 46,982 | 2.95 | 42,620 | 2.51 |
T-DH Loan | 1,106,13 4 | 100 | 1,341.13 1 | 100 | 1,338.74 6 | 100 | 1,389.28 2 | 100 |
State-owned enterprises | 1,005.14 4 | 90.8 7 | 1,180.19 5 | 88 | 1,145.96 6 | 85.6 | 1,153.10 4 | 83 |
Private Enterprise | 0 | 0 | 0 | 0 | 9,371 | 0.7 | 16,671 | 1.2 |
JSC&TNH
H
58,625 | 5.3 | 102,194 | 7.62 | 110,313 | 8.24 | 135,871 | 9.78 | |
Foreign investment company | 42,365 | 3.83 | 58,742 | 4.38 | 73,096 | 5.46 | 83,636 | 6.02 |
Source: Debt management department of NHNTVN.
Looking at the data table 2.8, it can be seen that in 4 years (2003 - 2006), lending to state-owned enterprises always accounted for a high proportion (in the short term: 2003: 91.25%; 2004: 89.39%; 2005: 86.74%; 2006: 84.36%) while other components accounted for a very small proportion. For state-owned enterprises, the focus was on large corporations such as the Petroleum Corporation (Petrolimex), the Northern Food Corporation (Vinafood), the Tea Corporation (Vinatea),... In 2006 alone, outstanding loans to the above-mentioned state-owned enterprises accounted for 70%, of which: Vinafood: 32.6%; Vinatea: 15%... Focusing too much on state-owned enterprises will push commercial banks into a passive, dependent position, not proactive in business and lacking a solid guarantee. Because in reality, state-owned enterprises are not the most efficient and dynamic businesses, but rather joint-stock enterprises and limited liability companies (LLCs). They often have many business relationships and sign many large foreign trade contracts, but have difficulty accessing funding sources from banks, because the quota that NHNT gives to these businesses is still very small. However, it can be seen that the focus of funding on state-owned enterprises is gradually decreasing, instead it is joint-stock enterprises and limited liability companies (LLCs), specifically: in 2006, the outstanding short-term and medium-long-term loans for joint-stock companies and limited liability companies reached the following levels: VND 201,894 billion, accounting for 11.89% of the total outstanding short-term loans, an increase of 33% compared to 2005; and VND 135,871 billion, accounting for 9.78% of the total outstanding medium-long-term loans, an increase of 23.17%. This reflects the efforts of the State Bank in shifting the lending structure to non-state economic sectors, expanding and developing credit financing towards diversifying customer segments. However, this shift can be partly attributed to the fact that since 2004, many state-owned enterprises have been equitized. Therefore, in essence, there has not been a major change in expanding lending financing to non-state economic sectors.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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