Organizational Structure and Functions, Duties of Departments in the Enterprise

The field that the company is currently operating in is the service and production field, specifically: tourism business, printing, interior and exterior design consulting, communications, and branding.

1. In the field of tourism :

Ha Dat Company has the function of organizing tours, selling high-quality Vinaexpress air - train - hydrofoil tickets, Hoang Long passenger bus tickets, designing - drafting travel programs, organizing entertainment activities according to tourists' requests... The company is also expanding its business cooperation with a number of other domestic and foreign travel companies to form groups for customers who want to travel internationally.

2. About construction :

Ha Dat helps you create spaces that suit your needs, it is not only a place to breathe, relax, to develop, but also a place for you to express the cultural identity of your organization. Over time, the accumulation of experience along with the constant search for materials, the application of new innovations, new and modern ideas in design and construction, as well as the constant learning from colleagues and, more importantly, Ha Dat has a serious and effective customer care program. Ha Dat has been increasingly appreciated by customers in the market as a professional designer in style, brave in construction, and sophisticated in products.

3. About brand development:

One of the most powerful and effective tools in business is efficiency. Investing in building and developing a brand has become the top goal for every business to reach out and stand firm in the large market. Ha Dat is pleased to bring marketing - branding solutions that are convincing in quality and efficiency through powerful and professional tools to build trust, impress your customers with feelings and

Good experience with the products and services provided by your business throughout its existence.

Besides, there are a series of solutions that Ha Dat company provides such as: Brand consulting, brand identity, marketing - PR plan, advertising plan...

4. About program production:

Recognizing the important role of television channels in social life, Ha Dat Company has gradually implemented unique programs to meet the diverse needs of each audience group. Through television production activities, we want to bring more comprehensive communication solutions, thereby creating interaction between businesses and customers.

5. About event organization :

Nowadays, many businesses, agencies, organizations, etc. organize events because it is a good opportunity and a favorable environment for businesses to meet, exchange and interact with customers, partners, and media agencies to spread their brands, etc.

Ha Dat Company always has many options to help your event achieve high efficiency, quickly create a brand that attracts the attention of businesses, organizations as well as the interest of the general public. Delicate, thoughtful and enthusiastic are the advantages that Ha Dat Company always strives for.

force of preservation

6. About interior and exterior design:

Interior design is the organization of all products of applied art into space, so that the space is harmonious in overall, layout, color, light and high efficiency. Necessary elements for an interior space:

function, utility, aesthetics. Therefore, the aesthetic factor, perspective, creativity of the product suitable for each space is important and very necessary. Interior design decoration requires very deep, very basic knowledge of feng shui and architecture. To meet

To meet those needs, Ha Dat company - with a team of professional staff trained in interior design, with many unique creative ideas operating in the fields of design and construction of interior works such as bars, karaoke, cafes, and civil house repairs.

2.1.3. Organizational structure and functions and tasks of departments in the enterprise

DIAGRAM 2.1. ORGANIZATIONAL STRUCTURE OF HA DAT TRADING AND SERVICE COMPANY LIMITED

- Manager :

Responsible for all aspects of the Company before the law, directly managing department heads and will be responsible for making strategic business decisions, development strategies as well as important issues of the company. Responsible for foreign affairs, negotiating and signing contracts with the company's partners such as restaurants, hotels, airlines... And also the main spokesperson of the company.

- Deputy Director:

 The Deputy Executive Director not only assists the director with company tasks but also manages the event department.

 When the director has work and delegates it to the deputy director, all the company's transaction activities will be handled by the deputy director and after the director returns, a report will be sent to the director.

 The Deputy CEO is also the person who collects monthly reports from department heads, summarizes them and submits them to the director, along with the company's leadership, to come up with practical solutions to promote the strengths and overcome the weaknesses of the business.

- Sales department:

This is an important department in the company, it is the link between the customer's wishes and the business, it is the input of all business activities. The main tasks of the sales department are:

 The business department is responsible for developing business plans for each period of time for the company, presenting to the board of directors for consideration of tactical strategies in developing and capturing the market.

 Find new partners and customers for the company. Advise the director in expanding the market and researching, building and developing new products.

 Make business activity reports, statistics on transaction volume with customers periodically. Monitor fluctuations in domestic and foreign markets to have appropriate business plans.

- Accounting department:

This is a very important and fundamental part of every company, with the following tasks:

 Organize and implement financial and accounting work in accordance with state accounting regulations, manage cash flows, capital usage, assets, and cash of the enterprise.

 Regularly check and adjust accounting books, implement periodic reporting regime to promptly reflect changes to find solutions to help businesses operate effectively and reduce costs.

 The accounting department is also directly responsible for paying monthly salaries to employees. Collecting debts from business partners.

- Human resources department:

The administrative and human resources department is a combination of two departments: administration and human resources management, so the department has the following functions:

 Advise the director on human resource management and staff training for the company, organize professional development courses for employees, register employees for training and professional training. Perform administrative and clerical work, participate in company meetings to store meeting information in writing. Manage the company's human resource situation and human resource policies such as giving birthday gifts to employees on behalf of the company, informing the director as well as the entire company about the human resource situation.

 Search and collect information on recruitment when requested by the board of directors. Carry out procedures, receive recruitment requests and submit them to the director. Make a list of candidates for interview, report interview results to candidates. Receive decisions on employee termination from the director and notify relevant personnel. Store employee records, make labor contracts for official employees, make timesheets to track leave, and track employee leave.

- Tourist office:

The tourism department plays the role of organizing the production of tourism programs of the enterprise, connecting the enterprise with suppliers to build tourism programs. Therefore, this department has the following basic tasks:

 Develop plans and organize domestic tourism market research, promotional activities, and attract customers to the company.

 Search for customers to develop plans and implement services related to tourism programs such as: hotel booking, food ordering, transportation services... to ensure requirements are met.

 Design tourism products according to customer requirements.

 Establish and maintain close relationships with relevant agencies (police, customs, etc.) and suppliers to select the best suppliers.

 Monitor the implementation of tourism programs, coordinate with the accounting department to carry out necessary payment activities promptly and effectively.

- Printing room , interior and exterior design, event organization

 The printing department is responsible for printing documents, envelopes, desk calendars, etc. for businesses and providing them to business partners.

 Receive orders for interior and exterior design from units within and outside the city. Design and draw graphics for construction projects.

 Design and build brands and logos for businesses.

2.1.4. The company's business performance in recent times

The number of customers coming to the company is increasing.

Table 2.1. Statistics on domestic tourists in the period 2008-2010.

( unit: million people).

Year

2008	2009	2010
Number of guests	650	1030	1890

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• Qos Assurance Methods for Multimedia Communications zt2i3t4l5ee zt2a3gs zt2a3ge zc2o3n4t5e6n7ts low. The EF PHB requires a sufficiently large number of output ports to provide low delay, low loss, and low jitter. EF PHBs can be implemented if the output port's bandwidth is sufficiently large, combined with small buffer sizes and other network resources dedicated to EF packets, to allow the router's service rate for EF packets on an output port to exceed the arrival rate λ of packets at that port. This means that packets with PHB EF are considered with a pre-allocated amount of output bandwidth and a priority that ensures minimum loss, minimum delay and minimum jitter before being put into operation. PHB EF is suitable for channel simulation, leased line simulation, and real-time services such as voice, video without compromising on high loss, delay and jitter values. Figure 2.10 Example of EF installation Figure 2.10 shows an example of an EF PHB implementation. This is a simple priority queue scheduling technique. At the edges of the DS domain, EF packet traffic is prioritized according to the values ​​agreed upon by the SLA. The EF queue in the figure needs to output packets at a rate higher than the packet arrival rate λ. To provide an EF PHB over an end-to-end DS domain, bandwidth at the output ports of the core routers needs to be allocated in advance to ensure the requirement μ > λ. This can be done by a pre-configured provisioning process. In the figure, EF packets are placed in the priority queue (the upper queue). With such a length, the queue can operate with μ > λ. Since EF was primarily used for real-time services such as voice and video, and since real-time services use UDP instead of TCP, RED is generally not suitable for EF queues because applications using UDP will not respond to random packet drop and RED will strip unnecessary packets. 2.2.4.2 Assured Forwarding (AF) PHB PHB AF is defined by RFC 2597. The purpose of PHB AF is to deliver packets reliably and therefore delay and jitter are considered less important than packet loss. PHB AF is suitable for non-real-time services such as applications using TCP. PHB AF first defines four classes: AF1, AF2, AF3, AF4. For each of these AF classes, packets are then classified into three subclasses with three distinct priority levels. Table 2.8 shows the four AF classes and 12 AF subclasses and the DSCP values ​​for the 12 AF subclasses defined by RFC 2597. RFC 2597 also allows for more than three separate priority levels to be added for internal use. However, these separate priority levels will only have internal significance. PHB Class PHB Subclass Package type DSCP AF4 AF41 Short 100010 AF42 Medium 100100 AF43 High 100110 AF3 AF31 Short 011010 AF32 Medium 011100 AF33 High 011110 AF2 AF21 Short 010010 AF22 Medium 010100 AF23 High 010110 AF1 AF11 Short 001010 AF12 Medium 001100 AF13 High 001110 Table 2.8 AF DSCPs The AF PHB ensures that packets are forwarded with a high probability of delivery to the destination within the bounds of the rate agreed upon in an SLA. If AF traffic at an ingress port exceeds the pre-priority rate, which is considered non-compliant or “out of profile”, the excess packets will not be delivered to the destination with the same probability as the packets belonging to the defined traffic or “in profile” packets. When there is network congestion, the out of profile packets are dropped before the in profile packets are dropped. When service levels are defined using AF classes, different quantity and quality between AF classes can be realized by allocating different amounts of bandwidth and buffer space to the four AF classes. Unlike EF, most AF traffic is non-real-time traffic using TCP, and the RED queue management strategy is an AQM (Adaptive Queue Management) strategy suitable for use in AF PHBs. The four AF PHB layers can be implemented as four separate queues. The output port bandwidth is divided into four AF queues. For each AF queue, packets are marked with three “colors” corresponding to three separate priority levels. In addition to the 32 DSCP 1 groups defined in Table 2.8, 21 DSCPs have been standardized as follows: one for PHB EF, 12 for PHB AF, and 8 for CSCP. There are 11 DSCP 1 groups still available for other standards. 2.2.5.Example of Differentiated Services We will look at an example of the Differentiated Service model and mechanism of operation. The architecture of Differentiated Service consists of two basic sets of functions: Edge functions: include packet classification and traffic conditioning. At the inbound edge of the network, incoming packets are marked. In particular, the DS field in the packet header is set to a certain value. For example, in Figure 2.12, packets sent from H1 to H3 are marked at R1, while packets from H2 to H4 are marked at R2. The labels on the received packets identify the service class to which they belong. Different traffic classes receive different services in the core network. The RFC definition uses the term behavior aggregate rather than the term traffic class. After being marked, a packet can be forwarded immediately into the network, delayed for a period of time before being forwarded, or dropped. We will see that there are many factors that affect how a packet is marked, and whether it is forwarded immediately, delayed, or dropped. Figure 2.12 DiffServ Example Core functionality: When a DS-marked packet arrives at a Diffservcapable router, the packet is forwarded to the next router based on Per-hop behavior is associated with packet classes. Per-hop behavior affects router buffers and the bandwidth shared between competing classes. An important principle of the Differentiated Service architecture is that a router's per-hop behavior is based only on the packet's marking or the class to which it belongs. Therefore, if packets sent from H1 to H3 as shown in the figure receive the same marking as packets from H2 to H4, then the network routers treat the packets exactly the same, regardless of whether the packet originated from H1 or H2. For example, R3 does not distinguish between packets from h1 and H2 when forwarding packets to R4. Therefore, the Differentiated Service architecture avoids the need to maintain router state about separate source-destination pairs, which is important for network scalability. Chapter Conclusion Chapter 2 has presented and clarified two main models of deploying and installing quality of service in IP networks. While the traditional best-effort model has many disadvantages, later models such as IntServ and DiffServ have partly solved the problems that best-effort could not solve. IntServ follows the direction of ensuring quality of service for each separate flow, it is built similar to the circuit switching model with the use of the RSVP resource reservation protocol. IntSer is suitable for services that require fixed bandwidth that is not shared such as VoIP services, multicast TV services. However, IntSer has disadvantages such as using a lot of network resources, low scalability and lack of flexibility. DiffServ was born with the idea of ​​solving the disadvantages of the IntServ model. DiffServ follows the direction of ensuring quality based on the principle of hop-by-hop behavior based on the priority of marked packets. The policy for different types of traffic is decided by the administrator and can be changed according to reality, so it is very flexible. DiffServ makes better use of network resources, avoiding idle bandwidth and processing capacity on routers. In addition, the DifServ model can be deployed on many independent domains, so the ability to expand the network becomes easy. Chapter 3: METHODS TO ENSURE QoS FOR MULTIMEDIA COMMUNICATIONS In packet-switched networks, different packet flows often have to share the transmission medium all the way to the destination station. To ensure the fair and efficient allocation of bandwidth to flows, appropriate serving mechanisms are required at network nodes, especially at gateways or routers, where many different data flows often pass through. The scheduler is responsible for serving packets of the selected flow and deciding which packet will be served next. Here, a flow is understood as a set of packets belonging to the same priority class, or originating from the same source, or having the same source and destination addresses, etc. In normal state when there is no congestion, packets will be sent as soon as they are delivered. In case of congestion, if QoS assurance methods are not applied, prolonged congestion can cause packet drops, affecting service quality. In some cases, congestion is prolonged and widespread in the network, which can easily lead to the network being "frozen", or many packets being dropped, seriously affecting service quality. Therefore, in this chapter, in sections 3.2 and 3.3, we introduce some typical network traffic load monitoring techniques to predict and prevent congestion before it occurs through the measure of dropping (removing) packets early when there are signs of impending congestion. 3.1. DropTail method DropTail is a simple, traditional queue management method based on FIFO mechanism. All incoming packets are placed in the queue, when the queue is full, the later packets are dropped. Due to its simplicity and ease of implementation, DropTail has been used for many years on Internet router systems. However, this algorithm has the following disadvantages: − Cannot avoid the phenomenon of “Lock out”: Occurs when 1 or several traffic streams monopolize the queue, making packets of other connections unable to pass through the router. This phenomenon greatly affects reliable transmission protocols such as TCP. According to the anti-congestion algorithm, when locked out, the TCP connection stream will reduce the window size and reduce the packet transmission speed exponentially. − Can cause Global Synchronization: This is the result of a severe “Lock out” phenomenon. Some neighboring routers have their queues monopolized by a number of connections, causing a series of other TCP connections to be unable to pass through and simultaneously reducing the transmission speed. After those monopolized connections are temporarily suspended, Once the queue is cleared, it takes a considerable amount of time for TCP connections to return to their original speed. − Full Queue phenomenon: Data transmitted on the Internet often has an explosion, packets arriving at the router are often in clusters rather than in turn. Therefore, the operating mechanism of DropTail makes the queue easily full for a long period of time, leading to the average delay time of large packets. To avoid this phenomenon, with DropTail, the only way is to increase the router's buffer, this method is very expensive and ineffective. − No QoS guarantee: With the DropTail mechanism, there is no way to prioritize important packets to be transmitted through the router earlier when all are in the queue. Meanwhile, with multimedia communication, ensuring connection and stable speed is extremely important and the DropTail algorithm cannot satisfy. The problem of choosing the buffer size of the routers in the network is to “absorb” short bursts of traffic without causing too much queuing delay. This is necessary in bursty data transmission. The queue size determines the size of the packet bursts (traffic spikes) that we want to be able to transmit without being dropped at the routers. In IP-based application networks, packet dropping is an important mechanism for indirectly reporting congestion to end stations. A solution that prevents router queues from filling up while reducing the packet drop rate is called dynamic queue management. 3.2. Random elimination method – RED 3.2.1 Overview RED (Random Early Detection of congestion; Random Early Drop) is one of the first AQM algorithms proposed in 1993 by Sally Floyd and Van Jacobson, two scientists at the Lawrence Berkeley Laboratory of the University of California, USA. Due to its outstanding advantages compared to previous queue management algorithms, RED has been widely installed and deployed on the Internet. The most fundamental point of their work is that the most effective place to detect congestion and react to it is at the gateway or router. Source entities (senders) can also do this by estimating end-to-end delay, throughput variability, or the rate of packet retransmissions due to drop. However, the sender and receiver view of a particular connection cannot tell which gateways on the network are congested, and cannot distinguish between propagation delay and queuing delay. Only the gateway has a true view of the state of the queue, the link share of the connections passing through it at any given time, and the quality of service requirements of the traffic flows. The RED gateway monitors the average queue length, which detects early signs of impending congestion (average queue length exceeding a predetermined threshold) and reacts appropriately in one of two ways: − Drop incoming packets with a certain probability, to indirectly inform the source of congestion, the source needs to reduce the transmission rate to keep the queue from filling up, maintaining the ability to absorb incoming traffic spikes. − Mark “congestion” with a certain probability in the ECN field in the header of TCP packets to notify the source (the receiving entity will copy this bit into the acknowledgement packet). Figure 3. 1 RED algorithm The main goal of RED is to avoid congestion by keeping the average queue size within a sufficiently small and stable region, which also means keeping the queuing delay sufficiently small and stable. Achieving this goal also helps: avoid global synchronization, not resist bursty traffic flows (i.e. flows with low average throughput but high volatility), and maintain an upper bound on the average queue size even in the absence of cooperation from transport layer protocols. To achieve the above goals, RED gateways must do the following: − The first is to detect congestion early and react appropriately to keep the average queue size small enough to keep the network operating in the low latency, high throughput region, while still allowing the queue size to fluctuate within a certain range to absorb short-term fluctuations. As discussed above, the gateway is the most appropriate place to detect congestion and is also the most appropriate place to decide which specific connection to report congestion to. − The second thing is to notify the source of congestion. This is done by marking and notifying the source to reduce traffic. Normally the RED gateway will randomly drop packets. However, if congestion If congestion is detected before the queue is full, it should be combined with packet marking to signal congestion. The RED gateway has two options: drop or mark; where marking is done by marking the ECN field of the packet with a certain probability, to signal the source to reduce the traffic entering the network. − An important goal that RED gateways need to achieve is to avoid global synchronization and not to resist traffic flows that have a sudden characteristic. Global synchronization occurs when all connections simultaneously reduce their transmission window size, leading to a severe drop in throughput at the same time. On the other hand, Drop Tail or Random Drop strategies are very sensitive to sudden flows; that is, the gateway queue will often overflow when packets from these flows arrive. To avoid these two phenomena, gateways can use special algorithms to detect congestion and decide which connections will be notified of congestion at the gateway. The RED gateway randomly selects incoming packets to mark; with this method, the probability of marking a packet from a particular connection is proportional to the connection's shared bandwidth at the gateway. − Another goal is to control the average queue size even without cooperation from the source entities. This can be done by dropping packets when the average size exceeds an upper threshold (instead of marking it). This approach is necessary in cases where most connections have transmission times that are less than the round-trip time, or where the source entities are not able to reduce traffic in response to marking or dropping packets (such as UDP flows). 3.2.2 Algorithm This section describes the algorithm for RED gateways. RED gateways calculate the average queue size using a low-pass filter. This average queue size is compared with two thresholds: minth and maxth. When the average queue size is less than the lower threshold, no incoming packets are marked or dropped; when the average queue size is greater than the upper threshold, all incoming packets are dropped. When the average queue size is between minth and maxth, each incoming packet is marked or dropped with a probability pa, where pa is a function of the average queue size avg; the probability of marking or dropping a packet for a particular connection is proportional to the bandwidth share of that connection at the gateway. The general algorithm for a RED gateway is described as follows: [5] For each packet arrival Caculate the average queue size avg If minth ≤ avg < maxth div.maincontent .s1 { color: black; font-family:"Times New Roman", serif; font-style: normal; font-weight: normal; text-decoration: none; font-size: 15pt; } div.maincontent .s2 { color: black; font-family:"Times New Roman", serif; font-style: normal; font-weight: bold; text-decoration: none; font-size: 15pt; } div.maincontent .p { color: black; font-family:"Times New Roman", serif; font-style: normal; font-weight: normal; text-decoration: none; font-size: 14pt; margin:0pt; } div.maincontent p { color: black; font-family:"Times New Roman", serif; font-style: normal; font-weight: normal; text-decoration: none; font-size: 14pt; margin:0pt; } div.maincontent .s3 { color: black; font-family:"Times New Roman", serif; font-style: normal; font-weight: bold; text-decoration: none; font-size: 14pt; } div.maincontent .s4 { color: black; font-family:"Times New Roman", serif; font-style: normal; font-weight: normal; text-decoration: none; font-size: 14pt; } div.maincontent .s5 { color: black; font-family:"Times New Roman", serif; font-style: italic; font-weight: normal; text-decoration: none; font-size: 14pt; } div.maincontent .s6 { color: black; font-family:"Times New Roman", serif; font-style: italic; font-weight: bold; text-decoration: none; font-size: 14pt; } div.maincontent .s7 { color: black; font-family:Wingdings; font-style: normal; font-weight: normal; text-decoration: none; font-size: 14pt; } div.maincontent .s8 { color: black; font-family:Arial, sans-serif; font-style: italic; font-weight: bold; text-decoration: none; font-size: 15pt; } div.maincontent .s9 { color: black; font-family:"Times New Roman", serif; font-style: normal; font-weight: bold; text-decoration: none; font-size: 14pt; } div.maincontent .s10 { color: black; font-family:"Times New Roman", serif; font-style: normal; font-weight: normal; text-decoration: none; font-size: 9pt; vertical-align: 6pt; } div.maincontent .s11 { color: black; font-family:"Times New Roman", serif; font-style: normal; font-weight: normal; text-decoration: none; font-size: 13pt; } div.maincontent .s12 { color: black; font-family:"Times New Roman", serif; font-style: normal; font-weight: normal; text-decoration: none; font-size: 10pt; } div.maincontent .s13 { color: black; font-family:"Times New Roman", serif; font-style: normal; font-weight: normal; text-d
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Figure 2.2. Domestic tourist situation over the years:

2008

2009

2010

2000

1500

1000

500

0

million people

Company revenue and profit over the years:

Table 2.2. The company's business situation in 2009-2010

Expenses	Unit of measure	2009	2010	Comparison 2010/2009
				+/-	%
1	Total revenue business	Million Dong	1018,468	1389.708	371,240	1.3645
2	Total cost Fee Rate	Million Dong %	897.02 88,075	1179.8 84,895	282.78 - 3.18	1.3152
3	Tax	Million Dong	5,488	19,862	14,374	3.6191
4	Profit Profit margin	Million Dong %	14,113 1,385	51,075 3,675	36,962 2.29	3.6190

 Based on the above data, we can see:

- Total business revenue in 2010 compared to 2009 was 371,240 million VND, equivalent to a rate of 1.3645%.

- Total cost in 2010 compared to 2009 increased by 1.3152% or 282,780 million VND but the general cost ratio decreased by 3.18%, proving that the company's cost situation is very good. Costs decreased but the number of customers still increased steadily, proving that the company's service quality is quite good.

2.2. Current status of tourism service quality at Ha Dat tourism company

2.2.1. Current status of the company's technical facilities quality

 The scientific and technological revolution has contributed significantly to helping and ensuring that business activities in companies are expanded and diversified, and production and work quality are improved. Applying technological achievements in production and business is an important issue that all companies must pay attention to, and Ha Dat Trading - Service Co., Ltd. is no exception.

 Each office staff in the Company is provided with the necessary equipment to facilitate transactions with customers as well as partners more easily, quickly and effectively. Including equipment such as:

- The computer is connected to the Internet with a Yahoo account, a mobile phone and SIM number, an internal phone line and a direct phone line for each employee of the company.

- Each room is equipped with a printer, fax machine, air conditioner, table and chairs for receiving guests, filing cabinet, hot and cold water dispenser...

 The equipment is quite modern along with the neat and clean office layout, creating a cool and comfortable space for customers as soon as they enter the company. The reasonable arrangement of physical equipment in the departments also makes the reception and transaction with customers convenient and quick.

 However, besides that, some weaknesses of the company are the deterioration of some equipment and partitions in the room, the simple arrangement of the office. The company has three floors but only two toilets on the first and third floors. This causes inconvenience for customers who have to work on the second floor of the company.

 In addition, due to the limited space of the company, while the employees mainly travel by motorbike, a large area is occupied to park their own vehicles, making it difficult for customers to park their vehicles and affecting the aesthetics of the entrance.

2.2.2. Current status of the company's tourism product business quality

As presented in chapter one on tourism products, the company currently trades in two main types of products: intermediary service products and package tourism programs.

Intermediary products and services that the company trades in:

+ Register to book and sell airline tickets (Vietnam airlines, Air Mekong, Asiana airlines, Jetstar Pacific Airlines...).

+ Register to book and sell tickets on the

Other means of transport such as: high quality cars, railways, high speed boats, hydrofoils...

+ Insurance broker