Continuing education, vocational schools, vocational training, hospital management, preventive medicine centers of districts and cities... on the basis of reasonably decentralizing the authority to handle administrative work to departments, branches and sectors at district, city level, then clarifying functions and tasks, eliminating overlaps, intermediaries and reducing unnecessary focal points, contributing to important support for implementing the law on handling administrative procedures under the one-stop mechanism .
In addition to the decentralization of authority to clarify the people, the work, and the responsibilities, in reality there are administrative procedures that cannot be done by one sector or one administrative agency, especially in the field of construction investment related to planning, land, environment, finance, etc. The management task for implementing the law on handling administrative procedures under the one-stop mechanism requires a mechanism of interconnection between departments, branches, and sectors of the district. To effectively implement this interconnection mechanism, it is necessary to first clearly identify each type of work that is chaired by which sector to assign the task to the one-stop department of that sector to be responsible for proposing coordination with the one-stop department of another sector to be responsible for handling, then it is necessary to determine the application form or general administrative paperwork that only requires one type of document that can be confirmed and permitted by the relevant sectors; it is necessary to develop regulations on the content and responsibilities, requirements of the one-stop department when there is a need to organize coordination with each other. On this basis, it aims to create a mechanism to resolve administrative cases in a synchronous and unified manner, contributing to the implementation of administrative procedures under the one-stop mechanism quickly and effectively.
3.2.6. Strengthening service activities in implementing administrative procedures under the one-stop mechanism for organizations and citizens
The operation of the state administrative system must fully perform all three functions: administrative management; public authority function and social service function, taking care of the spiritual and material life of the people. In the process of building a rule-of-law state, the Party and the state have the great responsibility of building a democratic state administration, which means that the administration is gradually perfected according to the requirements of democratization, making the state in the people and close to the people, all activities of state administrative agencies bring benefits to the people, create favorable conditions for the work and life of the people, of economic sectors, protect and promote democratic rights and mastery. For the convenience of organizations and citizens, state administrative agencies can improve some forms of service provision to customers such as:
Forming a one-stop payment center: before the organization was improved and citizens paid for services provided at many different locations, but after the one-stop payment center was established, customers can pay for all types of contributions and services provided or as prescribed by law at one place, saving time and effort.
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Forming a one-stop service center: before the reform, organizations and citizens had to go to many different departments in many different locations to solve their work, but after the reform, they only had to go to one place to solve their work.
Extending service hours: opening an hour earlier and closing later to have more time to serve the people better. In addition, there can be additional services such as opening on weekends; providing services via phone, internet such as Q&A, guidance, job consulting for organizations and citizens with the aim of serving organizations and citizens better, implementing administrative procedures under the one-stop mechanism more and more comprehensively.
Chapter 3 Conclusion
Based on the analysis of the viewpoints on the necessity of perfecting the “one-stop” mechanism from the practice of Hoang Mai district, chapter 3 of the thesis focuses on proposing a number of specific solutions for the construction and perfection of the one-stop mechanism in Hoang Mai district, Hanoi city. The solution groups focus on raising awareness and qualifications of civil servants, as well as people, strengthening facilities, equipment, publicizing administrative procedures, etc. In particular, it is necessary to change the mindset on reforming the “one-stop” mechanism in the direction of reducing procedures instead of merging departments mechanically as at present.
CONCLUDE
Continuing to promote state administrative reform is an objective and urgent requirement for our country in the process of international economic integration. Building a one-stop mechanism is considered a breakthrough in administrative procedure reform for our country's current administration, contributing to the successful implementation of the goals and tasks of administrative reform set forth by the 11th National Party Congress.
The thesis titled “One-stop mechanism from the practice of Hoang Mai district, Hanoi city” has provided theoretical bases for implementing the law on handling administrative procedures under the one-stop mechanism on the basis of clearly analyzing the concepts and legal entities in the process of participating in handling administrative procedures at the place of receiving and returning results under the one-stop mechanism, thereby posing requirements and factors to ensure the implementation of the law on handling administrative procedures under the one-stop mechanism in administrative agencies in Hoang Mai district today.
At the same time, through the analysis of the practical one-stop mechanism in Hoang Mai district, Hanoi city, it has created more opportunities for us to look back at the achievements and limitations of the implementation of the one-stop mechanism in the past time. The thesis evaluates and clarifies the weaknesses and shortcomings of the implementation of the one-stop mechanism, which are worth paying attention to, and at the same time points out the subjective causes originating from the subject, from the cadres and civil servants directly participating in the one-stop mechanism, both awareness and resolute direction, as well as the obstacles caused by the mechanical thinking of administrative reform, institutional overlaps... On the basis of analyzing the achievements, limitations and causes of the one-stop mechanism in Hoang Mai district, the thesis proposes specific basic tasks and solutions to improve the quality and effectiveness of the one-stop department in Hoang Mai district in the specific conditions of the district, meeting the urgent demands of organizations and citizens in the area. First of all, it is necessary to strengthen the propaganda and dissemination of the one-stop model to create correct awareness of the purpose, requirements and content of implementing administrative procedures under the one-stop mechanism. Continue to review and publicly announce administrative procedures and settlement procedures at the one-stop department and at the same time complete the working regulations of the department receiving documents and returning results. In addition, it is necessary to focus on improving the quality and efficiency of the organizational apparatus, building a team of cadres and civil servants with strong political qualities, dedicated to their work, wholeheartedly serving organizations and citizens in implementing administrative procedures under the one-stop mechanism. In particular, it is necessary to continue to improve
The arrangement of one-stop departments at administrative agency headquarters, promoting decentralization and interconnectivity in the implementation of administrative procedures under the one-stop mechanism, enhancing service activities in the implementation of administrative procedures under the one-stop mechanism for organizations and citizens. The important thing when carrying out reform is to change the mindset about reforming the "one-stop mechanism" in the direction of reducing procedures instead of merging departments mechanically as at present.
Continuing to promote state administrative reform is an objective and urgent requirement for our country in the process of international economic integration, in which implementing the one-stop mechanism is considered a breakthrough in administrative procedure reform for our country's administration to improve management capacity and efficiency, meeting the goals and tasks of administrative reform set forth by the 11th National Party Congress. Over the past years, under the leadership of Hoang Mai District Party Committee, the district's administration has been constantly consolidated and increasingly stronger. The functions and tasks of decentralized management are clear, so the district's administrative reform has achieved very important results. However, there are still many difficulties in organizing and implementing administrative reform in the district, especially in the awareness of some leaders and civil servants. Researching and finding solutions to remove difficulties and obstacles in implementing the law on handling administrative procedures under the one-stop mechanism , contributing to accelerating administrative reform, reducing hassles, and creating favorable conditions for organizations and individuals, is a meaningful work contributing to building a gradually regular, modern, transparent and democratic administration./.
LIST OF REFERENCES
1. Government, Decision No. 136/2001/QD-TTg dated September 17, 2001 approving the overall program of administrative reform for the period 2001 - 2010.
2. Government, Decree No. 88/2009/ND-CP dated October 19, 2009 of the Government on granting Certificates of land use rights, house ownership rights and other assets attached to land, Clauses 3 and 4, Article 8.
3. Government, Decree No. 88/2009/ND-CP dated October 19, 2009 of the Government on granting Certificates of land use rights, house ownership rights and other assets attached to land, Clause 7, Article 10
4. Government, Decision No. 93/2007/QD-TTg dated June 22, 2007 of the Prime Minister on promulgating the Regulation on implementing the one-stop and inter-connected one-stop mechanism at local state administrative agencies.
5. Government, Decision No. 09/2015/QD-TTg dated March 25, 2015 of the Prime Minister on promulgating the Regulation on implementing the one-stop mechanism and the inter-connected one-stop mechanism at local state administrative agencies issued by the Prime Minister.
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