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Necessary Services Serving Tourists' Needs In Can Gio



Status


Unit


Area and location


12


Long Hoa Eco-tourism Site

Long Hoa eco-tourism site: in Long Hoa commune, Can Gio district


13

Thanh An Island Ecotourism Site

Tourism exploitation area is about 4

ha in sub-zone 14, Thanh An commune, Can Gio district.


14

Giong Chua Mountain Ecotourism Site

Area 42,000 ha: in Long Hoa, An Thoi Dong and Ly Nhon communes, Can Tho

Hour.


15


Coastal eco-tourism destination

Stretching along Duyen Hai road, in the coastal area of ​​Can Thanh-Long

Peace

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Necessary Services Serving Tourists Needs In Can Gio

(Source: author research and synthesis, 2017)

However, the current situation in Can Gio Biosphere Reserve is that there are almost no nighttime entertainment activities, which greatly affects the retention of tourists to stay overnight to prolong their stay when visiting here. Therefore, it is necessary to invest in and develop nighttime entertainment activities to serve tourists.

The lack of services to serve sustainable ecotourism activities in Can Gio is a difficult problem that needs to be solved quickly and urgently. Most domestic and foreign tourists come here and go back in the same day. To solve this problem, travel companies and managers in Can Gio tourist areas and destinations need to support and coordinate to conduct a survey of tourists who have service needs here and what services are really necessary to do in the future. On that basis, the author conducted a survey of tourists at Dan Xay ecotourism area.


According to the author's survey of tourists, most tourists believe that the development of eco-tourism areas has not really solved the problem of keeping tourists staying overnight.



Night entertainment


Shopping


Other services

8%

21%

37%

34%

Chart 2.14. Necessary services to serve the needs of tourists in Can Gio

(Source: author's own investigation and synthesis, 2017)

More than 37% of tourists said that it is necessary to develop public transport to serve travel and 34% need to develop nighttime entertainment such as dining, discos, karaoke, bars, art performances and 21% about shopping, the rest are other services.

2.3.3.3. Regarding the development of current tourism types in Can Gio Biosphere Reserve:

Based on the terrain, characteristics of natural resources and technical facilities, infrastructure, Can Gio Biosphere Reserve has types of tourism that are attracting tourists: marine ecotourism, forest ecotourism, cultural and religious ecotourism, river tourism. Currently, the types of tourism


This tourism has been paid attention by the City People's Committee to develop eco-tourism in Can Gio in recent years. With that determination, the above types of tourism are no longer strange to tourists when they come to Can Gio for sightseeing and tourism.

Table 2.15. Information on types of ecotourism in Can Gio district 2015


Types of ecotourism


Information on the current status of development of ecotourism types


1. Marine ecotourism

- There are 3 large-scale businesses operating in this type such as Hon Ngoc Phuong Nam Marine Ecotourism Area, Tieng Song Marine Ecotourism Company, and Can Gio Ecotourism Company.

-In addition, there are 13 organizations, individuals and 01 seafood market doing business along the coast with types such as accommodation, restaurants, seafood trading, renting buoys, umbrellas, chairs, hammocks... serving sea tourism.


2.Forest ecotourism

-With an area of ​​about 37,000 hectares and many attractive locations, meeting the needs of tourists for sightseeing and research such as Tram Chim, Dam Doi, Monkey Island, mangrove forests... has attracted 06 enterprises to invest in exploitation.

-Currently, there are 03 projects that have been completed and put into operation, attracting about 200,000 visitors annually (of which 20% are foreign visitors).


3. Cultural and religious tourism

- The Can Gio Fishermen Traditional Festival has been gradually upgraded, diversifying the festival, attracting about 50,000 visitors each year. In particular, in 2009, with the support of the City Department of Culture, Sports and Tourism and the efforts of the Festival Organizing Committee, it attracted about 60,000 visitors.

- The construction of the Giong Ca Vo Archaeological Site, the Sac Forest Historical Site, and the Go Chua Historical Site is still underway. Currently, the Sac Forest Historical Site has about 123,000 visitors per year coming to visit and research.


Types of ecotourism


Information on the current status of development of ecotourism types


4. River tourism

- As an untapped potential, with the strength of rivers and canals accounting for 31.49% of the district's area, interspersed in protective forests, connecting Ho Chi Minh City with neighboring provinces (Dong Nai, Ba Ria - Vung Tau, Long An, Tien Giang), it is a favorable condition for the district to develop river tourism, but due to the lack of tourist piers for boats to dock, this tourism product has not yet been formed.

-However, by 2012, the district had built rest stops in the protective forest to exploit river tourism and in recent years, with the strong direction of the City People's Committee and other departments and agencies to survey and plan piers and landing sites, river tourism has gradually formed.

- In particular, in 2014, river tourism combined with forest planting tours and exploring the Can Gio Mangrove ecosystem attracted 9,055 visitors, an increase of 61.4% compared to 2013 (3,345 visitors), of which foreign visitors accounted for 1,981 visitors. Total revenue from river tourism in 2014 reached 1.8 billion, an increase of 725%.

million compared to 2013.

(Source: author compiled through 2015 reports)

In general: the infrastructure serving ecotourism in Can Gio Biosphere Reserve has not met the needs of tourists when visiting and traveling. Therefore, it is necessary to invest a lot and have a specific plan to avoid waste and inefficiency. First of all, it is necessary to survey and assess the needs of tourists, determine the market to serve to have the right direction. However, in the process of building infrastructure and technical facilities, it is necessary to ensure the natural ecological environment, limit concreting, use natural materials to ensure the landscape and environment are not affected.


Through field surveys as well as interviews with experts (11 people) working at state management agencies, travel businesses, management boards of areas and sites in Can Gio Biosphere Reserve and 53 international tourists: 27 Japanese tourists and 26 French tourists while visiting Can Gio in April 2017 (through tour guides asking and marking answers for tourists), we can see the current status of infrastructure and technical facilities serving sustainable ecological development as follows:

Table 2.16. Assessment of the current status of infrastructure and technology serving sustainable ecotourism development in Can Gio


Status


Content

Expert (11)

People)

International tourists

health (53 people)

Good

Are not

Good

Good

Are not

Good

1

Tourist accommodation

3/11

8/11

4/53

49/53

2

Dining establishments

5/11

6/11

15/53

39/53

3

Shopping facilities

1/11

10/11

5/53

48/53

4

Transport system (road,

waterway)

4/11

7/11

11/53

42/53

5

Toilet system

0/11

11/11

0/53

53/53

6

Waste and garbage treatment system

water source

3/11

8/11

12/53

41/53

7

Nightlife activities

0/0

11/11

0/0

53/53

8

Banking services, internet,

telecommunications

0/0

11/11

0/0

53/53

(Source: author's own synthesis of opinions from experts and tourists, 2017)

2.4. Current status of human resources participating in Ecotourism activities in Can Gio

- For many years, Can Gio has identified tourism as one of the key economic development sectors in the district, therefore,


Innovation in the quality of labor resources in the tourism sector is focused on because this is the pioneer force and represents the image of promoting Can Gio tourism to domestic and foreign tourists.

- Labor is the most important human activity to create material wealth and spiritual values ​​for humans and society. Labor with high productivity, quality and efficiency is the decisive condition for national development.

Table 2.17. Direct labor in the tourism industry

in Ho Chi Minh City in the period 2010-2016

Unit: person


Field

2010

2011

2012

2013

2014

2015

2016

Travel

13,000

15,855

18,700

21,565

24,425

28,800

31,680

Hotel

21,701

27,045

32,389

37,734

43,075

49,560

56,990

Other

6,940

8,580

10,115

11,860

13,500

16,200

18,630

Total

41,641

51,480

61,204

71,159

81,000

94,560

107,300

(Source: Ho Chi Minh City Department of Tourism, 2016)


- Recognizing the importance of human resources in tourism activities, in recent times (especially in the period 2011 - 2016), Can Gio district has continuously made efforts to propose solutions, plans and policies to improve the quality of human resources participating in tourism activities, specifically as follows:

1. Strengthen propaganda activities, vocational training consultancy and job creation related to ecotourism activities.

2. Vocational training and employment activities associated with ecotourism activities.

- Currently, with a total population of 74,960 people, of which the number of people of working age is 40,395 people, accounting for 53.38%. The number of trained workers is 14,725 people, reaching 34.03%. The total number of cadres, civil servants and public employees is currently


2,256 people. Of which, state management sector: 243 people, public service sector: 1,891 people, commune and town sector: 308 people.

- Human resources are the total level of expertise that people have accumulated, capable of generating income in the future (Beng, Fischer & Dornhusch, 1995). Human resources, according to Professor Pham Minh Hac (2001), are the total labor potential of a country or a locality ready to participate in a certain labor job. When talking about human resources, people discuss the level, structure, and response to the requirements of the labor market. The quality of human resources is reflected in the level of knowledge, skills and attitudes of workers. The rate of labor structure in Can Gio in 2015 is as follows:


At university, college

0.3% 2%

Other qualifications 41%

High School

23%

Primary 34%

Chart 2.18. Labor qualification structure of Can Gio


(Source: People's Committee of Can Gio district, 2015)

With the current labor structure of Can Gio not being able to meet the needs of tourists, especially international tourists, it can be said that the labor force in the tourism sector has been very fiercely competitive since the labor agreement between ASEAN countries took effect since the year 2010.


2015. This is a big challenge as well as an opportunity for the current labor force in the tourism sector of Can Gio in particular and the city's tourism industry in general.

Table 2.19. Human resource demand for occupational groups in Ho Chi Minh City


Number

TT


INDUSTRY GROUPS


PERCENTAGE (%)

1

Marketing – Business – Sales

27.08

2

Tourism – Restaurant – Hotel – Service – Catering

19.92

3

Information Technology - Electronics - Telecommunications

7.79

4

Management – ​​Administration – Education – Training

7.54

5

Textile – Garment – ​​Leather shoes

7.16


6

Finance – Accounting – Auditing – Investment – ​​Real Estate – Securities


6.50

7

Consulting – Insurance

3.74

8

Mechanics – Metallurgy – Automotive Technology

2.77

9

Chemistry – Medicine, health care

2.67

10

Construction – Architecture – Transportation

2.51

11

Electricity – Industrial electricity – Refrigeration

2.00

12

Warehouse – Materials – Import and Export

1.54

(Source: Center for Human Resource Demand Forecasting and Labor Market Information, Ho Chi Minh City, 2016)

Understanding that human resources play a leading role in developing sustainable tourism in the locality, certain results have been achieved within 5 years.

Table 2.20. Statistics on the number of training classes and workers who are employed after receiving vocational training (in the tourism sector in Can Gio)

Target

Phase 2012-2016

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