Due to the nature of natural flows, every year estuaries, waterways, and wharves are deposited with alluvium, so it is important and urgent to conduct dredging and maintenance of these structures.
The Company's customers are industrial parks, ports, organizations, units, the State (maritime department, river transport department). In which, the Company's traditional customers are Hai Phong Port, Dredging of export and import ports - Chinpon Cement Company...
Table 2.1: Dredging demand in 2017
STT
Construction site | Estimated volume ( m 3 ) | |
1 | Hai Phong Port Entrance | 720,000 |
2 | Dinh An Stream | 500,000 |
3 | Sa Ky - Quang Ngai stream | 250,000 |
4 | Hon Net Section - Quang Ninh | 50,000 |
5 | Region 3 - Navy - Da Nang | 220,000 |
6 | Ha Long Shipyard Stream | 300,000 |
7 | 1000T Bridge - Dinh Vu | 400,000 |
8 | Stream 234 - Da Nang | 150,000 |
9 | Thanh Hoa stream | 200,000 |
10 | Tac Cau Stream - Kien Giang | 180,000 |
11 | Cua Ranh Stream - Quang Binh | 100,000 |
12 | Tien Sa Port Turnaround - Da Nang | 250,000 |
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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2.1.6. Marketing activities of Sea Dredging Joint Stock Company 1
Fierce competition in the market has posed many challenges to the Company. Customers have more and more choices for the same type of product.
Products. Reality has proven that companies with effective strategies and plans to invest resources to satisfy customers are often the companies that gain a large market share in the market. Every company is aware that their existence and development depends on whether they can win customers or not, satisfy their changing requirements or not and maintain customer loyalty or not. To achieve this requirement, the company has been implementing policies that contribute to expanding the market, creating trust for customers, enhancing the company's reputation in the market.
Product policy :
Understand the investor's wishes to propose construction plans suitable for the project.
Survey the project owner's opinion after handover and putting into use.
Training to improve workers' skills to adapt to market fluctuations to build reputation and brand for the company.
Build a team of experienced inspectors and supervisors to ensure maximum project quality.
Pricing policy:
Take advantage of the company's monopoly on raw material trading in the market it occupies, buy at low prices from the source so the price is cheaper than competitors.
At the same time, reduce transportation costs, accept low profit but profit can be high thanks to receiving many projects.
Promotion policy :
Pay commission percentage depending on contract value for individuals who introduce and broker customers to the company.
Expand and maintain relationships with existing customers.
Participate in sponsoring major programs to promote the company's brand.
Distribution channel :
Analyze and evaluate the needs of new markets and then expand the market to other provinces.
Because of its nature as a joint stock company, the company's marketing strategy is mainly based on existing relationships. Therefore, the company should have strategies to maintain and enhance those relationships.
2.1.7. Human resource situation in Sea Dredging Joint Stock Company 1 Table 2.2: Human resource structure and human resource fluctuations in 2015–2016
2015
2016 | Difference deviated | ||||
Criteria | |||||
Number (people) | Proportion (%) | Number (people) | Proportion (%) | Number (people) | |
A. Classification by gender | |||||
1. Male | 300 | 86 | 300 | 73 | 0 |
2. Female | 50 | 14 | 110 | 27 | 60 |
Total | 350 | 100 | 410 | 100 | 60 |
B. Classification by level | |||||
1. University and post-university | 30 | 8.57 | 50 | 12.2 | 20 |
2. Secondary College | 20 | 5.71 | 10 | 2.43 | 10 |
3. General labor | 300 | 86 | 350 | 85.3 | 50 |
Total | 350 | 100 | 410 | 100 | 60 |
(Source: Department of Labor Organization)
Due to the nature of the construction company, the workforce is mainly male. In 2015, the company had a total of 350 employees, of which 86% were male and 14% were female. However, by 2016, the total number of employees in the company increased to 410 because the proportion of women increased while that of men remained unchanged.
The labor force in the Company is divided into two groups: indirect labor and direct labor. Indirect labor includes: CBCNV doing specialized work in functional departments, factories, teams such as: Finance and Accounting Department, Market Department, Production Planning Department, Administrative Organization Department. Direct labor includes: Security forces, janitors, service workers, workers - laborers working directly at construction sites and on ships such as mechanics, electricians, sailors, dredgers, etc. Due to the nature of the dredging industry, the number of technical workers in the company is quite high.
By level, in 2016, the number of university and above graduates was 50 people, an increase of 20 people compared to 2015, while the number of college and intermediate graduates decreased by 10 people. This shows that the level of employees in the company is improving.
With a reasonable and attractive salary and bonus regime, most of the company's employees have worked since the company's establishment and rarely quit. Therefore, the company has little need to recruit workers during the year. Instead, the company focuses on training policies for employees to improve service quality. The company always identifies that training and development play an important role in improving the general level of qualifications and capacity of the staff and engineers.
In recent years, in addition to skilled and experienced staff, the Company has recruited many young staff with good qualifications and capacity to meet the increasingly high technological requirements. However, there are still many limitations and lack of initiative, including in assessing needs, organizing training as well as training and development programs and content. In addition, the majority of young staff and engineers in the Project Management Boards are knowledgeable, have professional qualifications, are dynamic and strong.
bold but not properly trained in construction supervision and project management.
In the coming time, the Corporation needs to be more active in this work, ensuring adequate human resources that can access and master modern technology.
2.1.8. Advantages and disadvantages of Sea Dredging Joint Stock Company 1
Favorable:
The Corporation has a 35-year tradition of construction and development, creating prestige and brand name of Dredging Company 1 in the market. After equitization, the company will continue to consolidate its position as a strong construction contractor in the Vietnamese construction industry.
After equitization, the company has attracted capital, expanded production and business, and operated effectively, creating conditions for the company to soon become a strong company with highly specialized member companies in the fields of construction, construction materials production, housing and urban development, consulting, surveying and testing.
After equitization, the company will switch to operating under a new model, creating new motivation, expanding its field of operation and customer base, and fully promoting the company's potential and strengths.
After equitization, the multi-ownership form will create conditions to mobilize many sources of capital from investors through different channels to meet the company's production and business development requirements.
During the construction and development process, the company has always received attention, guidance and support from the Ministry of Construction and relevant central and local agencies.
Hard:
The company has gradually stabilized, however, equity capital is still low, affecting job search and production expansion.
The capacity of staff and engineers is still limited, the skilled technical workforce is lacking, the level of proficiency, professionalism, and professional skills are not high. Therefore, it has not met the requirements of technology level and production development speed of the construction industry.
In addition, the Company may also encounter other risks such as natural disasters, fires, etc., which are force majeure risks that, if they occur, will cause damage to assets, people and the Company's general operations.
2.2. Analysis of production and business efficiency of Sea Dredging Joint Stock Company 1
2.2.1. General analysis of production and business activities of Sea Dredging Joint Stock Company 1
Business analysis is extremely important for every business, so it needs to be carefully considered and analyzed so that we can see the economic results, on that basis, we can make decisions. It is also a tool to perceive business results phenomena, thereby creating a premise for the next stages of development. At the same time, it helps businesses improve productivity, quality and efficiency, both promoting strengths and overcoming weaknesses to best exploit all potentials of the business.
To control and evaluate the effectiveness of the company's production and business activities, we first analyze the business results that the company has achieved in recent years through the items in the balance sheet and the company's business results report in 2 years (2014-2015). Thereby, we will have the most general view of the business situation of the enterprise in a certain period of time.
Table 2.3: Business performance report of Sea Dredging Joint Stock Company 1
Unit: VND
INDICATORS
MS | 2015 | 2016 | DIFFERENCE | |
1. Sales revenue and service provision | 1 | 88,642,246,636 | 95,056,347,716 | 6,414,101,080 |
2. Deductions | 2 | - | - | - |
3. Net revenue | 10 | 88,642,246,636 | 95,056,347,716 | 6,414,101,080 |
4. Cost of goods sold | 11 | 68,448,499,340 | 80,350,076,120 | 11,901,576,780 |
5. Gross profit | 20 | 20,193,747,296 | 32,514,714,038 | 12,320,966,742 |
6. Financial operating revenue | 21 | 40,971,340 | 42,166,140 | 1,194,800 |
7. Financial costs | 22 | 6,553,651,563 | 9,315,281,575 | 2,761,630,012 |
- Including: Interest expense | 23 | 6,553,651,563 | 9,315,281,575 | 2,761,630,012 |
8. Selling expenses | 24 | - | - | - |
9. Business management costs | 25 | 11,717,062,807 | 8,647,235,917 | (3,069,826,890) |
10 Net profit from business activities | 30 | 1,964,004,266 | 14,594,362,686 | 12,630,358,420 |
11. Other income | 31 | 449,577,248 | 369,838,808 | (79,738,440) |
12. Other costs | 32 | 671,609,699 | 761,764,362 | 90,154,663 |
13. Other profits | 40 | (222,032,451) | (391,925,554) | (169,893,103) |
14. Total profit before tax | 50 | 1,741,971,815 | 14,202,437,132 | 12,460,465,317 |
15. Corporate income tax | 51 | 487,752,108 | 5,485,393,159 | 4,997,641,051 |
16. Profit after tax | 60 | 1,254,219,709 | 8,717,043,973 | 7,462,824,264 |
(Source: Accounting and Finance Department)
55
Comment :
Revenue:
Through the company's business performance report, we can see that the company's sales and service revenue in 2016 increased by VND 6,414,101,080 compared to 2015. Thanks to that, the company's net sales and service revenue in 2016 also increased by VND 6,414,101,080 compared to 2014, equivalent to 7.24%.
Cost of goods sold in 2016 also increased by VND 11,901,576,780 compared to 2014, equivalent to 17.38%. Financial revenue in 2016 increased by VND 1,194,800 compared to 2015, equivalent to 2.91%.
Expense:
The company's financial expenses in 2016 increased by VND 2,761,630,012 compared to 2015, equivalent to 42.13%. Due to the unstable economic situation, the company is focusing on investing in financial activities. However, the company's business management expenses in 2016 decreased by VND 3,069,826,890 compared to 2015, equal to 24.2%. This shows that the company has effective management measures to reduce costs and increase revenue, which is a good sign that needs to be promoted in the coming year.
However, in terms of expenses, other expenses in 2016 increased by VND 90,154,663 compared to 2015, equivalent to 13.42%. The reason here is that the management of extra expenses is still weak and not strict. That is the largest increase and the problem for the company next year is to effectively reduce this expense. Through the above factors, we can see that the company needs to have measures to reduce expenses and use expenses more reasonably in the coming time.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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