Green Hotel Hue is part of the Green Hotel chain of Vietnam Electricity Construction Joint Stock Corporation. The Green Hotel system stretches from Nghe An to Da Nang, Hue, Nha Trang and Saigon.
2.1.2 Characteristics of business activities
Facilities under Hue Green Tourism Company:
Green Hue Hotel **** Address: 2 Le Loi, Hue City.
Phone: (054) 3822153 - 2220555. Fax: (054) 2220668.
Email: sales@greenhotel-hue.com;info@greenhotel-hue.com Website: www.greenhotel-hue.com
Located in the center of Hue city, Green Hue Hotel is a 4-star hotel with unique architecture and rattan furniture that is consistent throughout the Green Hotel system of VNECO Corporation. In addition, Green Hue Hotel also includes a system of modern equipment including 199 bedrooms with many different types of rooms, restaurants, bars, conference - trade centers, tennis courts, swimming pools, dance halls, massage, sauna, cafes, karaoke, aerobics, fitness, beauty salons, souvenir supermarkets, tour services, parking lots...
In addition, Green Hue Hotel also includes a 4-star standard restaurant system with 4 separate and special types of restaurants: Elegant Restaurant, Riverview Restaurant, Dynasty Restaurant, and Royal Restaurant.
Elegant Restaurant (European Restaurant): Specializes in serving Western dishes according to the buffet menu and special dishes prepared by professional chefs.
Dynasty Restaurant (Asian Restaurant): Serves traditional dishes from the three regions of North, Central, and South and special dishes from Asian countries. In addition, the restaurant also serves buffet parties, parties, and weddings.
Cung Dinh Restaurant: Hue is always proud of being the ancient capital, especially the unique features of Hue royal cuisine. Cung Dinh Restaurant brings customers a royal meal with full formal rituals. The restaurant is built in the ancient architecture of the house with dragon and phoenix motifs, bringing customers the most authentic feeling.
Riverview Restaurant : Located on the riverbank in a cool and quiet space, customers can come here to enjoy fresh specialties, wild meat and seafood according to the restaurant's A La Cart menu.
Green Hue Travel Center
Address: 2 Le Loi, Hue City.
Phone: (054) 3822323 - 3824669. Fax: (054) 3826923
Email: info@huegreentravel.com;travel@huegreentravel.com Website: www.huegreentravel.com
Is a unit with a lot of experience and reputation with customers with many
Travel programs such as: Organizing package tours or on-demand domestic and international tours; Organizing tours: cultural tours, eco-tours, tours to revisit the old battlefield DMZ - A Luoi...
specializes in organizing world heritage tours in the region.
Central: Hue - Phong Nha - Hoi An - My Son; Transportation services with new tourist vehicles from 4 - 45 seats, sightseeing dragon boats; Experienced and enthusiastic Vietnamese, English, French tour guides...; Hue singing on the Perfume River, Hue chamber music, Royal Court singing and dancing...; Hotel reservations, train tickets, plane tickets...
Green Restaurant
Address: 1B Nguyen Thi Minh Khai, Hue City. Phone: (054) 3824836.
Located in the center of Hue city, with unique architecture of ethnic stilt houses, Xanh restaurant can accommodate 500 guests, modern equipment, new style; specializes in serving European, Asian dishes, bamboo rice and Hue specialties...
Cam Tu Villa
Address: Bach Ma National Park, Hue City.
Phone: (054) 3822323 - 3824669. Fax: (054) 3826923
Located in the center of Bach Ma National Park, 1km from Bach Ma Mountain, it is an ideal place for tourists to picnic. The villa includes 8 rooms with 27 beds, a restaurant, a camping ground and a campfire playground.
2.1.3. Management apparatus of Hue Green Tourism Joint Stock Company
BOARD OF DIRECTORS
COMPANY DIRECTOR AND COO
GREEN HOTEL DIRECTOR
Labor and Social Affairs Department
Sales Department
DEPARTMENT OF G TCKT
GREEN HOTEL
CAM TU VILLA - BACH MA
GREEN RESTAURANT
CENTER
GREEN TRAVEL
2.1.3.1. Organizational structure chart
MONEY
SAD | WARM | BODY | SUPER | TELL | TELL | |||||||
HALL | G | REAL | SPORTS | MARKET | DELAY | GUARD | ||||||
ROOM | ENTERTAINMENT | GREEN |
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TABLE
KITCHEN
Figure 2.1: Organizational structure chart of Hue Green Tourism Company
(Source: Labor Organization - Administration Department of Hue Green Tourism Company)
2.1.3.2 Functions and tasks of departments
Finance and Accounting Department ( FAD ) : Responsible for complying with laws and regulations, properly organizing all financial and accounting activities, managing budgets, economic accounting and financial supervision, and improving the economic efficiency of the unit.
Team Room
Labor - Administration (TCLĐ-HC):
Under the
lead
The Director is responsible for planning, implementing and coordinating work on personnel policies, human relations, human resources, human resource distribution, training of staff, workers and administrative management.
Marketing Department
school:
Market business
school is process
Research and analyze customer needs, tourism products and services, and methods of supply and support to bring customers to the product to satisfy customer needs while achieving the organization's goals.
The market business department is the unit that directly searches for the market through many information channels, in many fields. In addition, it constantly searches and expands the market with the aim of increasing market share, selling many products and services through brand reputation, information about product quality, price and customer benefits when using.
Green Travel Center : Build and regularly innovate tours , routes , and travel programs to offer to customers.
A tour, route or package tour program includes important steps such as: transportation, hotel, food, drink, pick-up and drop-off, sightseeing, and entertainment. A package tour program must have at least two main components: transportation and hotel. In package tours, there are 3 main combined units: Travel Company (transportation), accommodation provider (hotel) and sightseeing and entertainment. However, when combining a tour, depending on the type of tour and the target audience, choose the basic components suitable for each type of tour.
Green Restaurant : The main business management goal of food service is to
is to make delicious dishes, reasonable prices, serve with a civilized and polite attitude,
create a comfortable atmosphere, making guests feel warm and comfortable like at home, happy to come, satisfied to come.
Front Office Department : The front office department is the center of the hotel's operations, receiving information, welcoming guests and serving guests throughout the relationship between guests and the hotel, from the stage of booking a room before arriving at the hotel, guests coming to stay, until guests pay and leave the hotel. Every day, promptly grasp information about the source of guests, the situation of guests, the needs of guests, providing reference bases for hotel leaders to know, adjust the hotel's business plans and strategies.
Customer Care Department : The management goal of the Customer Care Department is to demonstrate enthusiasm, initiative, regularly care , visit, and guide customers when they come to the hotel, taking advantage of every moment to introduce information about the hotel and products and services that customers will definitely be interested in. On the one hand, it both enhances the hotel's position and enhances the value of customers; affirming to customers about the hotel's standards, many types of services, and professional qualifications of staff to increase brand value, creating peace of mind for customers when staying or using services at the hotel.
In addition, the department's responsibilities also include resolving customer feedback promptly, thoughtfully, attentively and progressively; making customers feel secure, confident, and providing the most attentive and friendly service so that customers feel " staying at the hotel is like staying at home " . In case the request is beyond the ability, task, responsibility and authority, it is directly reported to the Director for timely resolution.
Division
trade
g phone
g: The management objective of the housekeeping department is
Serving guests according to international management standards, standard services, making guests comfortable, convenient, safe as living at home to attract many new and regular guests to stay at the hotel, enhancing the hotel's reputation domestically and internationally.
Comprehensive management of housekeeping department serving guests staying at the hotel
hotel effectively and with good quality, ensuring that the guest rooms are always clean as new, making guests satisfied and leaving a good impression on the hotel.
Food and beverage department : The business management goal of food and beverage services is to make delicious dishes at reasonable prices, serve with a civilized and polite attitude, create a comfortable atmosphere, make customers feel warm and comfortable like at home, feel happy to come, feel satisfied to come.
Entertainment Health Department : Take full responsibility for the management of entertainment areas, provide customers with first-class services, and complete economic targets assigned by superiors .
Division
Bag
tri: Maintain and repair facilities and equipment in
Hotel, is aimed at ensuring that the hotel's business operations take place normally, safely, without interruption, creating a sense of security for customers, star rating.
Security Department : Doing a good job of protecting hotel safety is a prerequisite .
the basis of all hotel operations… In addition, combined with strengthening internal security, setting out effective regulations and safety measures, conducting propaganda and legal education, raising awareness of protecting the safety of staff, workers and employees, and preventing unexpected incidents. In addition to the task of protecting the safety of hotel assets, the Security Department must also ensure the lives and property of guests, create a good business atmosphere, make guests feel at home, and create conditions for staff and employees to work with peace of mind.
2.1.4. Resource situation of Hue Green Tourism Joint Stock Company
Over the past 3 years, from 2011 to 2013, the labor situation
crab
company with margin
winter
significantly reduced. The difference
h can show
clear
g stage
2011 to 2012, salary
The number of employees decreased from 342 to 318, a decrease of 7% and in
The 2012-2013 period continued to decrease by 33 people, equivalent to 10.4%.
person with boundary
move now
is because the company is working
porch
plan
h incarceration
core
members with the aim of increasing labor productivity and saving the whole company.
g of each person and ensure
expenditure
By gender: 3-year period 2011-2013, labor
g female
contemplate
most of
over 55% of total workforce
g in the company. In 2013, respect
The number of employees is 285 people.
including 165 female employees (57.9%) and 120 male employees (42.1%). This
is quite reasonable when the company does business
h in lin
area
stay and sound
Therefore, a large number of skillful and attractive female employees are needed to serve in the restaurants.
departments such as reception, spa, sales
g, house
g, kitchen
… While measuring,
Mostly male employees
work in security, maintenance department.
By nature of work: Over 80% of the company's employees are laborers.
g front
next
over 3 years, the rest is indirect labor
There is differentiation.
labor
g here by work
Chin Trading Company
h on lin
pitch
food
and stay on the belt
Most of the employees are blue collar.
work in functional departments such as sales
g phone
g, kitchen
, house
g, reception, security, insurance
Indirect labor is mostly employees working in administrative departments,
accounting, business... chiu
track
infection
mandarin
glass,
sculpture
Han
h and lam
work
literature
room. Due to this time the work is being carried out.
cut
prison
Employees should have sut
prison
about labor
direct impact was 35 and 33 people over the years, corresponding to 11.4% and
12.1%. In addition, labor
g front
next
increased by 11 people, equivalent to 31.4% in
2012 and remained unchanged in 2013.
By professional qualifications: in 2012 , the percentage of employees with university degrees
8% reduction compared to
2011, cac
staff
Height
g, Intermediate
cun
prison
11.9%. There is a sudden decrease now.
is because the company is in the process of
cut
prison
record
control, saving labor costs. Besides, the number of common labor employees
information increased by 25%. However, to
2013 has a double
dream
by cause
body
heart
The importance of highly qualified employees will contribute
stool
help
business
activity
winter
better business so the company focuses on input work. Besides, the work
The company has created conditions for employees to improve their quality.
eel
g expertise, profession should
The number of university-educated employees increased by 8.7%. In contrast, there was a reduction in staff,
Advanced level
g, Intermediate
down 7.6% and unskilled labor down 40%. Year.
2013, company employees have
belt width
study
eraser
50 people (17.5%), mainly working
management and office work. Chiem
number of eels
how much
Japan
is tri
h Height,
Intermediate
including 205 people (71.9%) were
assignment
everywhere
you
division
room, department. The rest are the
blue collar worker
department work
security, protection, care
landscaper or cleaner. Most of the
employee today
achieve
h level
Central
junior high school or high school
Table 2.1: Labor situation of Hue Green Tourism Company in the 3-year period 2011-2013
2011 | 2012 | 2013 | 2012/2011 | 2013/2012 | ||||||
SL (People) | Structure (%) | SL (People) | Structure (%) | SL (People) | Structure (%) | +/- | % | +/- | % | |
1. Total labor | 342 | 100 | 318 | 100 | 285 | 100 | (24) | (7) | (33) | (10.4) |
2. By gender | ||||||||||
-Female | 191 | 55.8 | 176 | 55.3 | 165 | 57.9 | (15) | (7.8) | (11) | (6.25) |
-Male | 151 | 44.2 | 142 | 44.7 | 120 | 42.1 | (9) | (5.9) | (22) | (15.5) |
3. According to the nature of the work | ||||||||||
-Labor direct | 307 | 89.8 | 272 | 85.5 | 239 | 83.8 | (35) | (11.4) | (33) | (12.1) |
-Labor indirect | 35 | 10.2 | 46 | 14.5 | 46 | 16.2 | 11 | 31.4 | 0 | 0 |
4. According to professional qualifications | ||||||||||
-University | 50 | 14.6 | 46 | 14.4 | 50 | 17.5 | (4) | (8) | 4 | 8.7 |
-College, Intermediate | 252 | 73.7 | 222 | 69.8 | 205 | 71.9 | (30) | (11.9) | (17) | (7.6) |
-Labor popular | 40 | 11.7 | 50 | 15.8 | 30 | 10.6 | 10 | 25 | (20) | (40) |
(Source: Labor and Social Affairs Department, Hue Green Tourism Company)
In 2013, Hue Green Tourism Company had 285 employees working in many different units. Labor was mainly distributed in the Green Hotel business unit.