Chapter 3
Some solutions and recommendations for crime prevention in the banking sector
3.1- Principles in the fight against crime
Crimes are acts that have negative impacts on society, the fight against criminal manifestations and criminal acts is extremely important and necessary, in order to minimize the occurrence and development of crimes. However, in organizing the fight against crime, it is necessary to comply with principles to ensure that the fight is in line with the goals and political tasks and ensures legal and professional requirements; compliance with principles also aims to ensure that the system is most effective in achieving the goals.
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Vietnamese law on loan contracts in the field of banking credit - 28
Therefore, the fight against crime must comply with the principles of criminal policy, of legal practice in general and the principles of other branches of law.
The fight against crime in general and banking crime in particular must adhere to the following principles:

Obey the class interests of the Party and State. Strictly comply with socialist law. Strengthen socialist democracy.
All citizens are equal before the law. Criminal liability is based on fault.
All criminal acts must be detected and handled resolutely, strictly and in accordance with the law.
3.2- Solutions to prevent banking crimes.
From the perspective that preventing banking crimes is not only the responsibility of banks but also of all State agencies, social organizations and all citizens, requiring coordination from many sectors,
Organizations as well as cooperation between banks and inspection agencies, investigation agencies, crime prevention work needs direction and direction from the Government and international cooperation with the main viewpoint that prevention is better than cure and nowhere is crime prevention more effective than where it arises.
3.2.1- Preventing and combating crimes within the bank: 3.2.1.1- Personnel work:
From the causes and conditions of economic crimes in general and in the banking sector in particular, the important cause lies in the organization and personnel work. Because all violations and crimes are formed in banking activities due to the participation and support of officers from cashiers, accountants, payment officers, credit officers, import-export payment officers, computer operators, so each bank needs to choose for itself a team of honest and upright officers.
a- Staff selection:
Selecting competent, qualified and qualified staff, organizing a public and transparent recruitment system.
The selection notice must be widely published in the mass media with specific regulations so that the bank has the opportunity to choose.
talented staff. Avoid recruitment in the form of sending children and acquaintances, so when there is wrongdoing, it is often not strictly handled due to fear of conflict. When recruiting, it is necessary to promote honesty, diligence and compliance with professional procedures, which are extremely necessary requirements for every bank employee.
Only select qualified people such as having the right degree for the required profession to avoid wasting human resources.
In fact, violations in recruiting new employees are not as dangerous and urgent as the shortcomings and defects in the promotion, training and education of cadres. It is because of these shortcomings that every year the number of people who have degraded their qualities or even become economic criminals accounts for a large proportion. Many cases have proven that not all violations of banking and financial management regulations originate from economic difficulties, because the income from salaries of these subjects is relatively high and stable compared to the general level, but the money obtained from violations is the expected source of income and becomes the main source of income for these subjects.
To overcome the above situation, in promoting and appointing officials, it is necessary to promote and appoint officials according to the standards and titles prescribed by the State.
Determine and oppose localism, personalism, favoritism, or prejudice in promotion and appointment, and end the practice of appointing and promoting officials based solely on their personal history, disregarding professional capacity and economic expertise.
In addition, it is necessary to review and strictly inspect the granting of licenses to establish legal entities, especially production and business organizations, credit and service organizations, etc. to ensure the legality of these organizations, as well as to ensure that the heads of these legal entities must meet the conditions as prescribed by law.
In personnel work, we must be close and strict, approach borrowers and have a plan to directly check and double-check customers, and exchange staff in many locations.
b- Staff training
In the process of working to keep up with the development of the market economy, training and retraining of staff is required to continue to be improved.
From the perspective of the history of formation and development of the banking system, this is a fairly young field, and the initial staff recruited were all
transferred from other industries, many of whom had never been exposed to
contact with banking operations, so the process of conducting and handling operations is still quite unfamiliar, it is inevitable that there will be mistakes due to lack of qualifications, so training plays a very important role. In fact, there are officers who collect gold deposits from customers but they themselves cannot distinguish between real and fake gold, leading to customers being scammed into sending fake gold and receiving real gold.
It is necessary to urgently train and retrain old economic managers to help them change themselves, and at the same time supplement their knowledge and management experience in accordance with the characteristics of the economy, operating according to the market mechanism with state regulation. Macro-level managers must be systematically trained in economic management, have the ability to synthesize, have knowledge and practical experience in management science. Micro-level managers and professional staff need to be further trained in marketing ability, master the law, policies, and have a deep understanding of professional expertise in the economic field, especially banking.
Training form can invite teachers to instruct at the bank, creating
conditions for ministries to study at specialized training institutions with tuition support, send cadres to attend training programs organized by the sector and human resource training projects.
In addition to professional training, attention should be paid to training in general knowledge of law, mainly in areas of law directly related to business activities.
financial incentives for officials to form reflexes to obey the law and choose behaviors that do not violate the law; through purposeful legal education, self-control has been formed in those who tend to violate the law.
To comply with and implement the rule of law, it is extremely necessary to disseminate and educate the law to officials and people, especially economic law. Along with the dissemination and education of the law, it is necessary to step up the inspection of compliance and strictly handle those who violate the law and commit economic crimes.
Building a truly democratic rule of law state, in which every state organization, every economic unit, every person knows how to voluntarily comply with the law, knows how to set the slogan: Living and working according to the Constitution and the law in their consciousness and actions, creating a spirit of uncompromising struggle against violations of the law - That is a solid foundation to overcome corruption in general and economic crimes in particular.
c- Political and ideological education work
Humans are the sum of social relationships, regulated by a considerable number of legal norms. In the organizational system, these relationships are placed under the trade union, youth union and party organizations.
to direct relationships in a certain direction.
Political and ideological education work is regularly disseminated and reminded by Party committees and youth organizations so that cadres and workers can grasp it together.
receive major policies of the Party and State from which do not go against legitimate interests, always obey class interests.
Ideological education to help bank staff form awareness
professional ethics, creating a reflex away from criminal behavior.
Take the recent credit card scandals as an example, at this point
What all banks are concerned about is that crime in card services is not only the situation where criminals install devices to steal customer data.
are increasing day by day. I don't want to say it, but the hidden worry in the minds of bank managers at this time is the risk coming from within their own system. The above mentioned type of account theft is really worrying, but it is something external and is warned about regularly. Usually, people are wary of criminals but no one suspects the people right around them. Risk from
The professional ethics of some new bank employees are extremely dangerous. With the continuous intensity of a crime in this form, they can withdraw about 30 million VND a day (withdrawn using many different cards) and
On average, they can earn billions of Vietnamese Dong a year. Therefore, ideological work is always highly valued.
3.2.1.2- Salary mechanism
The underlying and main cause of crimes in banks comes from material difficulties, due to having to spend frugally and economically for many years, so when having the opportunity to come into contact with a large amount of currency, they cannot escape the temptation, they find all measures, tricks, whether sophisticated or reckless, in the form of either themselves or in collusion with colleagues and customers to appropriate bank money for personal use.
Realizing this, commercial banks from state-owned to joint-stock have all set the V2 business salary, based on the actual revenue of each branch supplemented with the basic salary to pay employees.
In addition, many banks have introduced a motivational salary mechanism to promote individuals and groups with good business performance, creativity and initiatives, both to increase bank revenue and to increase competitiveness among bank staff, making banking activities more vibrant.
more active, enthusiastic in working and seeking capital for the bank. The actual legal income of individuals active in business has increased significantly, making workers not want to be corrupt, not want to intentionally or unintentionally do wrong, not intentionally take advantage of loopholes to withdraw money from banks and customers.
Emulation and reward work must be given due attention by banks. It is an opportunity to honor typical and advanced individuals in banking activities, a source of encouragement for employees, creating joy, passion and wholehearted effort in work.
3.2.1.3- Implementation of business processes.
In all cases, bank officers must strictly comply with credit procedures and accounting principles. Strengthen the inspection of loan guarantees. It is strictly forbidden for a credit officer to collect debt and interest alone.
The proposed business process must be accurate, strict, clear, easy to understand and easy to follow.
Apply and comply with the law, documents of the State Bank and the Head Office but still ensure the flexibility of economic transactions.
a, Loan process:
In business processes, credit and accounting business processes have a great influence on the occurrence of violations. The process is strict with clear steps, but the implementers intentionally skip steps, create gaps to gain material benefits. Through analysis, along with tables, it can be seen that violations causing serious damage to banks are all carried out through credit operations. Therefore, it is necessary to seriously, scientifically and synchronously implement the lending process:
The lending process is important to the credit activities of the bank. A strict and effective lending process will be the most effective measure to limit risks in the credit granting process, minimizing violations.
The loan process is a process from when the customer applies for a loan until the bank recovers all the debt, including 5 stages:
Apply for a loan
Credit Analysis Stage Credit Decision Stage
Customer loan usage and risk monitoring phase Contract review and liquidation phase
The above stages are closely related to each other and require
be carried out fully and closely at each stage, not to be overlooked.
at any stage, avoid the situation where credit officers accidentally or intentionally skip stages.
segment to profit.
a- Appraisal work:
Comply with the appraisal documents of each bank, at each time of business occurrence.
Financial reports must be certified by an auditing agency and must be reports for the last 2 years of operation.
For mortgage loans using assets, it is necessary to register the security transaction.
guarantee. This is an important legal basis to determine the validity of mortgage and guarantee contracts. On the other hand, if the secured transaction is registered before lending, it will help the bank limit risks, as well as prevent the risk of dishonesty from the customer.
Prevent customers from using fake land use right certificates to mortgage loans from banks as happened at Commercial Bank Branch 5 - Ho Chi Minh City. Therefore, in all cases of accepting loans on land use right mortgage, when registering secured transactions, the registration officer is responsible for checking the registration documents, recording the registration content in the Land Registry and the Land Change Monitoring Book.
Through secured transactions, the order of payment priority when assets must be handled can be determined; at the same time, it can detect and prevent fraudulent customers from using collateral assets that have been mortgaged or guaranteed at other credit institutions to mortgage or guarantee loans at other banks.
For loans secured by assets, many violations and frauds have arisen because the bank has full authority to decide: from certification, appraisal to receiving red books into the warehouse, causing bank staff to abuse their power and take advantage of loopholes in internal management to deliberately rotate red books and set prices higher than their actual value.




![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
zt2a3ge
zc2o3n4t5e6n7ts
At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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