There are large fluctuations in the balance of deposits at the bank... After detecting a problem loan, the next necessary task is what measures the bank will use to recover the capital. For bad loans, there are two methods of handling.
Debt collection method: The process of working with the borrower until a part or all of the loan is recovered without the bank having to use any legal means (only applicable to honest, responsible customers who want to repay the loan to the bank) . For example, consider helping the business repay the debt. If the above solutions cannot improve the business's debt repayment situation, the bank will have to resolve it from its side such as providing additional credit capital, extending the loan, transferring overdue debt, changing personnel...
Liquidation method: Forcing the borrower to comply with the terms of the credit contract by using legal tools to recover the debt, even though the cost of this solution is quite high. It can be the sale of mortgaged or pledged assets; receiving or buying back secured assets; receiving money or assets from a third party in case the borrower has a guarantee, the bank can receive money or handle assets from the guarantor to pay off the debt.
1.3 Experience in limiting risks in banking credit activities of some countries in the world
During the crisis of 1997-1998, many banks in the region and around the world went bankrupt, including banks with hundreds of years of operation such as the US, China... Large banks with global influence are taking many measures to prepare to deal with the world credit crisis. The following are some experiences in limiting bank credit risks of some typical countries in the world.
Maybe you are interested!
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Overview of Credit Activities and Credit Risks at Vietnam Bank for Agriculture and Rural Development -
Directions for Preventing and Limiting Credit Risks -
Causes of Risks in Credit Activities of Banks -
Vietnamese law on loan contracts in the field of banking credit - 28
1.3.1 Experience in limiting risks in banking credit activities of the US and other European countries
In recent years, the credit crisis in the US has been very serious and has spread to other countries, it has had a significant impact on the US economy, mainly due to losses related to credit and real estate. Once powerful US financial companies such as Bear Stearns, Countrywide Financial and IndyMac have gone bankrupt or been acquired; a series of other corporations such as Fannie Mae, Freddie Mac, Washington Mutual, Citigroup and Wachovia are currently in difficult circumstances.

On August 8, 2007, one of Europe's largest private banks, Sal.Oppenheim, headquartered in Luxembourg (Belgium), announced the temporary closure of a credit and real estate investment fund worth 750 million USD. A day later, France's largest bank, BNP Paribas, took similar action by freezing assets worth 2.2 billion USD and Germany's NIBC bank announced a loss of nearly 200 million USD related to US credit and real estate... Global financial institutions have lost a total of about 925 billion USD due to the credit crisis, equivalent to 3% of their total assets. Of these, the most serious loss was up to 525 billion USD related to credit and real estate loans...
The US credit crisis spread rapidly to other countries in the world, especially those in the European region, due to its high level of involvement, with an estimated 50% of all mortgage debt issuances in the US currently held by foreign investors. Swiss bank UBS and German bank IKB Deutsche Industriebank have suffered asset deficits due to bad debts. In Norway, 08 cities have announced losses of at least 125 million USD due to investments in US credit and real estate. In addition, in the US and other European countries, the credit crisis is still "devastating".
"destroying" the entire auto, aviation, tourism and retail industries. This is reflected in the fact that auto companies such as GM, Ford, Chrysler are losing money due to difficult business situations, and US auto market sales are forecast to reach only 14.5 million units, the lowest in the past decade. The US economy and other European countries are facing many difficulties...
The US credit crisis has weakened the real estate market and turned it into a real disaster. US housing prices have continuously decreased, the number of foreclosures has continuously increased. The standards for home loans have become increasingly strict and not as simple as before, the purpose is to reduce investment loans, real estate... Up to now, many US banks and other European countries have become "problematic" and bankrupt. The reason is that banks have lost their liquidity related to credit due to the increasing list of bad debts, using deposits to lend real estate means taking short-term to support long-term, not assessing the source of debt repayment, lending sub-prime, until real estate prices plummeted, debts could not be recovered, banks lost the ability to pay due savings, the economic crisis, US businesses fell into difficult situations and went bankrupt, the bank's investments also suffered losses...
The credit crisis in the US and other European countries shows that the main cause is due to poor management and control of real estate business loans, credit quality is not taken seriously, there are many substandard loans, no careful appraisal before lending, using short-term mobilized sources to invest in long-term loans such as real estate, so it is inevitable that there is a risk of insolvency and debt recovery. This is also a valuable lesson for Vietnam when it falls into a similar situation.
1.3.2 Experience in limiting risks in banking credit activities of China and other Asian countries
China is a large country in the world and one of the typical Asian countries because it is close to Vietnam, it can learn from experience to limit potential risks that cause credit risks. Because, when the economy has problems, the banking industry cannot operate well. Even though banks play a supporting role for manufacturing and service industries, the banking system can also worsen the situation and stagnate the stability of the economy if the banks themselves encounter difficulties. If most of the bank loans are granted to unhealthy businesses, not only will the banks operate ineffectively but the economy will also be affected...
Through research on the credit market in China, it is shown that the cause of bad debts comes from credit balances increasing too quickly while the professional qualifications of credit officers are not up to standard; lending to areas outside the traditional market and relying on mortgages, guarantors, reputation as secondary sources of repayment without evaluating the main source of repayment; lending with the expectation that the assets formed from the loan capital will have high value... However, the recent serious housing and land price fever and decline in Shanghai, China has made the expectation meaningless, real estate prices have fallen, the value of mortgages is not enough to cover the loan, poor liquidity, the risk of not being able to repay the debt is very high. Because the loan to collateral value ratio is too high, loans are secured by the bank's own shares. Ineffective loan structure, lending beyond the ability to repay. Poor post-disbursement supervision, inadequate supervision of construction loans such as field trips, loan withdrawal progress, inspection. No written agreement specifically on the purpose and use of the loan, repayment plan. No documents.
Transaction address with borrowers. Incomplete legal documents, failure to collect, verify and analyze reports throughout the loan term. Failure to recognize warning signs such as slowing inventory and receivable turnover cycles, lengthening payable cycles and generating net losses in business... From some of the above causes among the countless causes of bad debts in China; recently, in other Asian countries such as Japan or Thailand, there have also been risks in credit activities similar to China. Specifically:
In Japan, lax lending coupled with an overly ambitious expansionary policy, fueled by market competition, resulted in bank losses. On the other hand, Japanese banks, lacking previous experience with serious loan losses, were not aware of how to manage credit losses when they arose. Banks did not understand the serious consequences of delaying decisive action against risky borrowers, so bank losses could not be resolved quickly and at lower costs...
In Indonesia: The Banking Law stipulates a specific reserve fund of 5% of total outstanding loans, plus 3% for substandard loans, plus 50% for problem loans and 100% for uncollectible loans.
In Korea: Banking Law allows annual debt loss of 2% of total outstanding debt.
As for Thailand, although it has been operating for hundreds of years, in 1997-1998, the Thai banking system was still shaken by the Asian financial and monetary crisis. Many financial companies and commercial banks went bankrupt or were forced to merge. In this situation, Thai banks were forced to review all policies, methods, and procedures of banking operations, especially in the credit sector, to minimize risks...
China and other Asian countries have now made initial progress in dealing with the problems of non-performing assets. Financial service organizations have played an important role in forcing banks to make necessary provisions and in dealing with bad debts that have caused large losses and profits for many years for most banks.
Above are some experiences in limiting risks in banking credit activities of some countries in the world such as the US and other European countries, China and other Asian countries. Depending on each region, different geography and based on the economic, social and development conditions of Vietnam, we need to have a choice, filter the experiences in limiting risks in banking credit activities of some countries in the world to apply at commercial banks in Vietnam. Because all countries in the world have the following common characteristics:
Firstly: For a long time, in order to conduct good risk management in lending, commercial banks in countries around the world and Vietnam have always built a written credit policy. Thanks to that, the viewpoints on lending policies are disseminated to each bank employee, helping to unify lending activities. Based on the credit policy, banks set out a specific lending process suitable for each type of loan as well as lending techniques. Lending regulations are often instructed during the training process, and are also printed in handbooks such as "lending instructions" or "credit handbook" to help employees respect and implement the lending process well.
Second: No matter how good the lending activity is, there is still a certain credit risk ratio. Therefore, when lending, there will be overdue debt. Therefore, commercial banks in countries around the world and Vietnam have formed a fund.
Reserves to prevent capital loss at an acceptable rate. This rate is always reviewed and adjusted in each period to suit the business conditions of the bank. The reserve fund is formed according to the ratio compared to the total outstanding loans and is included in the management costs of commercial banks. The formation of a reserve fund to prevent capital loss will ensure safety in lending and improve the health of credit.
Third: Commercial banks in countries around the world and Vietnam apply a wide variety of loan types and lending techniques. Low-risk lending techniques are widely applied such as discounting, co-financing, etc. Due to the diversity of credit products, commercial banks in countries around the world and Vietnam can choose the most suitable type and technique for a borrower with the principle of minimizing risks to increase profits.
Fourth: Commercial banks in the world and in Vietnam all have a long-term customer strategy. Therefore, the collection of customer information is conducted regularly and analyzed promptly. The bank's customers are classified to best serve and minimize risks in lending.
Fifth: Credit risks of commercial banks in the world and Vietnam are shared through other activities such as credit insurance, increased banking activities in the money market and stock market or adjusted through free interest rate policy and floating exchange rate policy...
Compared with the experience of limiting risks in banking credit activities of the US and European countries as well as China and other Asian countries, in Vietnam, besides those common characteristics, it still retains its own nuances. Specifically, at SCB Da Nang, the impact of the Law on Credit Institutions on the credit activities of commercial banks such as
regulations on lending (total outstanding loans to customers must not exceed 15% of the bank's equity) , regulations on capital (the legal capital level of joint stock commercial banks is regulated by the Vietnamese Government) , regulations on reserves and safety assurance... In addition, SCB Da Nang must also set up risk reserves in banking activities. This risk reserve is accounted for in operating expenses. To ensure safety, SCB Da Nang must maintain safety ratios according to regulations... These are valuable experiences when applied at SCB Da Nang. In particular, after applying these experiences, SCB Da Nang has brought about positive results such as:
Separate and clearly assign functions of departments and comply with the steps in the loan settlement process. In the past, at the Credit Department of SCB Da Nang (now the Credit Business Department) , the departments in the credit granting process were only one. Now, it has been completely separated into two independent departments, which are the Department of Receiving and Processing Documents (under SCB Da Nang) and the Appraisal Department (under SCB Debt Management and Asset Exploitation One Member Co., Ltd.). In which, the Appraisal Department must have a credit appraisal report for SCB Da Nang. This is a fundamental change of SCB Da Nang in particular and SCB in general to ensure independence and objectivity in the credit granting process.
Strictly comply with the principles in credit operations. Previously, at SCB Da Nang, many credit officers in the Credit Department did not strictly comply with the credit principles in the lending process, only paying attention to the collateral, not paying attention to the cash flow of customers. Therefore, the consequence was that bad debt sometimes increased very high. But now, credit officers in the Credit Business Department not only strictly comply with the credit principles but also pay much attention to customer information, attach importance to cash flow and capital recovery.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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