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Employee Rating Scale for Work Environment.



3


Job Characteristics

Alamdar Hussain Khan and his allies (2011) Tran Kim Dung (2005)

Parker P.Christopher et al. (2003)


4


Working conditions

Mosammod Mahamuda Parvin (2011)

Alamdar Hussain Khan & Associates (2011)

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(Source: Author's own compilation, 2020)


In order to survey employees' assessment of the working environment when working at GOSU Online Joint Stock Company Branch - Hue City, the topic has conducted quantitative research through a comprehensive survey method for the research subjects being employees working at GOSU Online Joint Stock Company Branch - Hue City. After studying and researching previous studies, the author proposed the research framework for the topic as follows:


Figure 1. 2: Proposed research framework

(Source: Author's own compilation, 2020)



1.2.4. Scale design and coding


The questionnaire is designed with 3 main parts:


- Part 1: Introduction


- Part 2: Main content of employees in the Company's assessment of the working environment: With 29 questions to measure the working environment of employees at GOSU Online Joint Stock Company Branch - Hue City. Including 29 questions and divided into 6 main factors:

(1) Material and spiritual facilities are measured by 6 observed variables.


(2) Relationships between coworkers were measured using five observational variables.


(3) The nature of work is measured by four observed variables.


(4) Compensation policy is measured by 4 observed variables.


(5) Online work environment measures 4 observed variables


(6) Working atmosphere was measured using five observation variables.


All 29 questions were designed on a Likert scale ranging from 1: Very unsatisfactory

Agree to 5: Strongly agree.


- Part 3: Personal information of employees such as: Gender, age, job position, number of years of work, average income... These questions are used to describe the survey sample and are used in some tests. These questions are designed according to an ordinal or nominal scale.

The content of the questionnaire is used to focus on collecting employees' opinions and assessments of factors related to the working environment and job satisfaction at GOSU Online Joint Stock Company Branch - Hue City.

To make the results more authentic, the questionnaire was adjusted through a pilot interview with 10 employees in the Company, to see if they understood the meaning, purpose and usage of words in accordance with the Company's culture, and whether they agreed to provide the requested information. After being adjusted according to the comments, the questionnaire was used for the official survey.



Scale design


All observed variables in the components use a Likert scale with 5 levels: 1- strongly disagree, 2- disagree, 3- undecided, 4- agree, 5- strongly agree. And are denoted as follows:

- Material and spiritual factors include (6 variables), symbols CSVC1 to CSVC6.


- Factor Relationship between colleagues (6 variables), symbols QHĐN1 to QHĐN5.


- Nature of work factor (4 variables), symbols BCCV1 to BCCV4.


- Welfare Policy factor (4 variables), symbols CSĐN1 to CSĐN4.


- Online working environment factor (4 variables), symbols MTTT1 to MTTT4.


- Working Climate factor (5 variables), denoted BKK1 to BKK5.


- Factor Satisfaction with working environment (3 variables), SHL1 to SHL3. Specifically, the content of the scales is presented in the table below:

Table 1.3: Employee assessment scale of working environment.


Factor

Observation variable

Symbol

Source


The company has good, modern facilities.

CSVC1



MATERIAL AND SPIRITUAL FACILITIES

Staff are fully equipped with

necessary equipment to support efficient work

CSVC2


Tran Kim Dung (2005)

Nguyen Lien

Son (2008)

Dynamic and flexible workspace

CSVC3

The company arranges the locations of the departments reasonably.

CSVC4


Cool, clean, and environmentally friendly workplace

unpolluted workplace

CSVC5



Reasonable working hours at the company

CSVC6



Superiors always understand and sympathize with your difficulties at work.

QQHN1

Phan Thi Minh Ly (2011)



RELATIONSHIP BETWEEN COLLEAGUES

Your superiors treat you and other colleagues fairly.

QHĐN2

Tran Kim Dung (2005)

Nguyen Lien

Son (2008)

You are comfortable communicating and interacting directly with your superiors.

QQHN3

Your colleagues are friendly, easy-going and sociable.

QHĐN4

Colleagues in the company are willing to share, support and help each other when needed.

design

QHĐN5

You and your colleagues always cooperate well with each other at work.

QQHN6


NATURE OF THE WORK

Your job is suitable for your professional skills

BCCV1


Tran Kim Dung (2005)

Nguyen Lien

Son (2008)

Work that facilitates improvement of skills and knowledge

BCCV2

The work is full of difficulties and challenges.

challenge

BCCV3

Reasonable workload

BCCV4


POLICY

TREATMENT

Clear and fully implemented compensation policy

CSDN1


Based on interview results

The company always fully implements the insurance regime for employees (Sickness, maternity, death benefits, etc.)

retirement)

CSĐN2

The company has a suitable compensation policy for employees.

CSĐN3

Useful and attractive compensation policy

CSĐN4


ONLINE ENVIRONMENT

Do you find it convenient to use online tools in work communication?

MTTT1

Based on interview results



The company uses financial exchange tools.

optimal, efficient, and highly secure data

MTTT2


Information, events, and programs are regularly updated on the Website and Company Group.

MTTT3

Work exchange and unification

in a flexible, time-saving online working environment

MTTT4


Comfortable working atmosphere,

BKK1



no stress and pressure




The atmosphere is united, everyone always has a positive spirit at work.

BKK2


Tran Kim

The company regularly organizes

internal competition movement

BKK3

VOTE NO

Dung (2005)

WORKING GAS

Nguyen Lien

The company regularly organizes activities

entertainment on special occasions

BKK4


Son (2008)


The company regularly organizes social volunteer activities and meaningful programs for employees to participate in.

family

BKK5



You feel satisfied when doing

SHL1

Tran Kim


work at the company


Dung (2005)


SATISFACTION

You have a positive attitude and want to stay with the Company for a long time.

SHL2

Nguyen Lien

Paint


Do you feel that working at the Company is the right decision?

SHL3

(2008)

(Source: Author's own compilation, 2020)


CHAPTER 2: EMPLOYEES' ASSESSMENT OF THE WORKING ENVIRONMENT AT GOSU ONLINE JOINT STOCK COMPANY BRANCH - HUE CITY

2.1. Overview of GOSU Online Joint Stock Company


2.1.1. The formation and development process of GOSU Online Joint Stock Company Branch in Hue City

GOSU Online Joint Stock Company in Hue City is a unit under the Joint Stock Company model, operating under the Enterprise Law and various current regulations of the Socialist Republic of Vietnam. Established on September 18, 2012. GOSU strives to become the first leading enterprise in technology and digital content in Thua Thien Hue Province, GOSU Company wishes to create a Vietnamese brand.

Career journey from establishment in 2012 to present:

- 2012: "Starting a business - Joining hands" - Learning from the experiences of predecessors

- 2013: “Together We Can” - Providing service with passion

- 2014: “We Are One” – Stand Up, the Cumulative Recovery Phase

- 2015: “One Life- One Dream”- Accelerating to keep up with the game market

vibrant

- 2016: “We Share-We Build Up”- Changing perceptions, sharing together

- 2017: “Teamwork Makes Dreamwork” - Strong team bonding

- 2018-2020: “Sea To Ocean” - Reaching out to the ocean

- 2021-2025: “Unicorn”

Business information:

- Vietnamese name: BRANCH OF GOSU ONLINE JOINT STOCK COMPANY IN HUE CITY

- English name: GOSU ONLINE CORP



- Address: No. 02 Le Quy Don, Phu Hoi Ward, Hue City

- Hotline: 19007189

- Website: www.gosu.vn

- Company Logo


Image 2.1: Logo of GOSU Online Joint Stock Company

2.1.2. Functions, tasks and organizational structure

2.1.2.1. Functions and tasks

Function:

With the aim of providing many choices of quality online game products and services.

GOSU performs the following functions for customers:

- Production and business activities in the field of digital content technology and online game industry

- Provide a variety of online game services, character image design and content suitable for traditional customs

Mission

- Develop and organize the implementation of short-term and long-term plans for online game service business according to State regulations and instructions of the Ministry of Information and Communications, at the same time plan business and development strategies according to the Company's plans and goals.

- Continuously learn and improve professional expertise in digital content technology industry, increase production and business efficiency, reduce costs to satisfy customer needs, grasp the needs of the game industry market and build



Develop effective production, business and service operation plans.

- Products delivered to customers must have positive value, with clear regulations on tasks during the login process.

- Effectively use and preserve the Company's business capital and technical infrastructure.

- Fulfill duties to the State well, take care of the material and spiritual life of workers.

2.1.2.2. Organizational structure

The Company's organizational structure is shown in the following diagram:


Diagram 2.1: Management organization structure


(Source: Human Resources Administration Department of GOSU Company)

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