Different sections have different financial management mechanisms, the proportion of revenues through the agency
Taxes decreased from 25% to 14.5% and down to 10.5% in total state budget revenue.
2.1.3.2. The scale of domestic tax collection is constantly increasing.
After 16 years of implementing the State Budget Law (1997 - 2013), total state budget revenue has increased more than 11 times. In the 5 years (2008 - 2012) alone, the average domestic tax revenue increased by 390% compared to previous years , the ratio of domestic tax revenue to GDP increased from 17.54 % in 1997 to 19.39 % in 2012 , the ratio of domestic tax revenue to GDP increased from 17.54 % in 1997-2002 to 19.39 % in 2008-2012 . It is actually the process of thoroughly concentrating the state budget in order to promptly meet the spending needs of the majority of the state budget, control budget expenditures, and achieve
The country has completely escaped the crisis, contributing significantly to the successful implementation of the goals and tasks of the period of industrialization and modernization of the country.
Table 2.3. Revenue scale and structure of domestic tax collection in the period 1997-2012
Time
TB stage (1997-2002) | TB stage (2003-2007) | TB stage (2008-2012) | |
Total state budget revenue (billion VND) | 88,825 | 242,056 | 731,696 |
Total domestic revenue (billion) copper) | 74,066.67 | 115,305.40 | 450,535 |
Domestic revenue (excluding crude oil) (Billion VND) | 55,166.67 | 80,498.60 | 367.110 |
Revenue from crude oil (billion VND) | 18,900 | 34,806.80 | 83,425 |
GDP (billion VND) | 422,214 | 955,327 | 2,323,000 |
Domestic revenue ratio land/GDP (%) | 17.54 | 12.07 | 19.39 |
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Domestic and International Context Affecting the Completion of Housing and Land Tax Policy -
Coordination of domestic tax collection between tax authorities - Treasury - Commercial banks in Vietnam - 13 -
Some solutions to implement the self-declaration and self-payment tax management mechanism in Binh Thuan province - 10 -
Tighter Control Over International Tax Evasion and Avoidance

Data source: [3, 11, 20, 23]
Thus, after 26 years of innovation, the level of mobilizing domestic tax revenue for the State budget has increased sharply in scale, contributing to creating resources for economic development. Although the size of the economy is still small, the principles for high and continuous economic growth and the improved legal environment have been properly motivated, so the national financial potential has a good growth rate in tax collection and maintenance.
High growth rate in a horizontal direction. The scale of domestic tax collection in 2007-2012 increased 608 times compared to 1997-2002, increased 390 times compared to 2003-2006 . The revenue structure has changed in a positive direction: Domestic revenue has become the largest source of revenue for the national budget (accounting for nearly 80%), in which the proportion of domestic revenue from oil has increased rapidly, if in 1997-2002 it accounted for 62.1% of total budget revenue, in 2008-2012 it increased to 63.7%. In total domestic revenue (excluding oil and land use fees), revenue from business establishments accounts for a major proportion and has become an important source of revenue for the state budget. In the period 1997 - 2002, it accounted for 66.4%, then in the period 2008 - 2012 it increased to 81.4%, with an average growth rate of 40.1%/year.
2.1.3.3. Domestic tax revenue increased steadily in localities and economic regions across the country.
There were 42/64 localities with a fairly high revenue growth rate of over 20.5%, of which 25/33 localities had a revenue growth rate of over 20%. The scale of domestic tax collection in most localities has improved significantly, the number of localities with domestic revenue of over 500 billion VND increased from 38/61 localities in 2007 to 42/63 localities in 2012. Due to the rapid increase in the scale of domestic tax collection in many localities, more and more localities are able to balance their revenue and expenditure in the area and have it regulated by the central government. In 2001 there were only 5 localities, in 2012 there were 30 localities (an increase of 6 times).
Thanks to the relatively high increase in domestic tax revenue, in addition to ensuring regular spending needs, the State has stepped up investment in developing socio-economic infrastructure, developing education, culture, health care, ensuring national defense and security, implementing hunger eradication and poverty reduction, increasing national reserves, controlling inflation, and reducing the deficit to the allowable level (under 5% of GDP) which are decisive factors for a healthy national financial system.
Table 2.4 Domestic tax collection by economic sector
STT
Target | 2007 | 2008 | 2009 | 2010 | 2011 | 2012 | |||||||
Amount (Billion VND) | Total weight vs. total state budget revenue (%) | Amount (Billion VND) | Total weight vs. total state budget revenue (%) | Amount (Billion VND) | Total weight vs. total state budget revenue (%) | Amount (Billion VND) | Total weight vs. total state budget revenue (%) | Amount (Billion VND) | Total weight vs. total state budget revenue (%) | Amount (Billion VND) | Total weight vs. total state budget revenue (%) | ||
1 | Revenue from state-owned enterprises | 50,180 | 19 | 71,835 | 22 | 84,049 | 25 | 112,143 | 25 | 126,418 | 23 | 155,378 | 27 |
2 | Revenue from foreign-invested enterprises (excluding crude oil) | 32,274 | 12 | 43,953 | 13 | 50,785 | 15 | 64,915 | 15 | 77,076 | 14 | 97,748 | 17 |
3 | Public tax non-state business | 31,192 | 12 | 43,527 | 13 | 47,903 | 14 | 70,023 | 16 | 84,503 | 15 | 111.161 | 19 |
4 | Revenue from crude oil | 78,634 | 30 | 89,603 | 27 | 61,137 | 18 | 69,179 | 16 | 110,205 | 20 | 87,000 | 15 |
5 | Collect other | 69,347 | 27 | 80,761 | 24 | 97,375 | 29 | 129,949 | 29 | 155,734 | 28 | 130,313 | 22 |
6
Total domestic tax revenue | 261,627 | 100 | 329,679 | 100 | 341,249 | 100 | 446,209 | 100 | 553,936 | 100 | 581,600 | 100 |
Data source:[3]
In addition, domestic tax revenue increased quite evenly in all economic sectors. The sharp increase was mainly in the state-owned enterprise sector, increasing from 19% in 2007 to 27% in 2012; the foreign-invested enterprise sector increased from 12% in 2007 to 17% in 2012 and the non-state sector from 12% in 2007 to
19% in 2012.
Thus, domestic tax collection is increasing. This further confirms that domestic tax collection is increasingly developing, contributing to sustainable economic development for Vietnam.
2.2. Current status of domestic tax collection coordination between Tax authorities - State Treasury - Commercial banks
Currently, the coordination status of the three agencies implementing the collection coordination according to the implementation mechanism, responsibilities and regime is as follows:
- Tax Authority:
+ Transmit, provide complete, accurate and timely information on tax codes, names of state budget payers, state budget tables, tax periods and tax amounts payable by each state budget payer.
+ The organization receives documents for domestic tax collection into the State budget from the State Treasury and compares the amount collected into the State budget with the State Treasury according to the provisions of Circular No. 128/2008/TT-BTC and Decision No. 1027/QD-BTC.
+ Manage the database and data exchange application of the unit. Control data transmission and reception; detect and coordinate timely handling of data transmission and reception errors.
+ Coordinate with taxpayers, State Treasury and commercial banks in comparing data, ensuring correctness in receivables and tax collected; at the same time, handle errors related to tax collection and payment.
+ Coordinate with the State Treasury and commercial banks to develop solutions and implement connection and sharing of centralized databases and information to organize coordination in collecting state budget, ensuring the connection and exchange of data and information between agencies and units is safe and in accordance with the law.
+ Build a database of taxpayers' lists and state budget receivables on its electronic information portal to connect and exchange information with commercial banks to serve domestic tax collection into the state budget; at the same time, regularly update complete, timely and accurate information and data on shared lists, lists of state budget payers and state budget receivables via its electronic information portal so that commercial banks can organize collection and reconcile data between parties according to prescribed regimes.
+ Coordinate and agree with commercial banks on methods of exchanging and comparing information and data on tax receivables and collected taxes, and ensure security and related IT technical criteria.
+ The Tax Authority shall preside over and coordinate with relevant units to develop and submit to the Ministry of Finance for promulgation regulations on management, use and confidentiality of information of state budget payers to serve the coordination of domestic tax collection with commercial banks.
+ Obligated to periodically receive information from the State Treasury and commercial banks about organizations and individuals with tax debts to implement tax enforcement measures.
+ Coordinate with the State Treasury and commercial banks to organize propaganda, dissemination, and guidance for state budget payers to pay state budget according to the new process (such as collecting cash at branches and transaction points of commercial banks; collecting via bank cards, collecting via Internet banking, mobile banking, ...).
- State Treasury:
+ Take the lead in coordinating with the Tax authority and commercial banks to develop agreements and detailed procedures on organizing coordination in collecting state budget revenue between the State Treasury, the General Department of Taxation and commercial banks.
+ Take the lead in agreeing with commercial banks on methods of connecting communication networks; methods of exchanging and comparing data information on state budget revenue.
+ Receive information and electronic data on collected amounts at commercial bank branches to fully and promptly account for the State budget.
+ Organize the management and storage of information and electronic data on the amount of domestic tax collected into the State budget received from commercial banks according to regulations on electronic transactions in financial activities and instructions of the Ministry of Finance, ensuring safety, security, integrity, completeness, no changes or deviations during the storage process; store correctly and for the full period as prescribed for the storage of paper documents on State budget collection; can be printed on paper and looked up when requested.
+ Fully and promptly transmit/send information on the amount collected to the State budget to the Tax authority in accordance with regulations. Send the list of electronic documents for tax payment to the State budget to the Tax authority as a basis for accounting.
+ Organize the management of the database and information exchange application of the unit. Control the transmission and reception of data; detect and coordinate the timely handling of errors in data transmission and reception. Manage the revenue and expenditure management system to participate in the organization of coordination of state budget collection with commercial banks.
+ Coordinate with taxpayers, commercial banks, and tax authorities to compare data, ensure accuracy in tax receivable and tax collected; at the same time, handle errors arising related to domestic tax collection and payment to the State budget.
+ Coordinate with Tax authorities and commercial banks to develop solutions and implement connection and sharing of centralized databases and information to serve the work of organizing and coordinating State budget collection.
+ Take the lead in coordinating with the General Department of Taxation and commercial banks to organize propaganda, dissemination, and guidance for state budget payers to pay state budget according to the process.
- Commercial banks:
+ Ensure adequate conditions for information systems, equipment, facilities and staff to meet the needs of organizing and coordinating State budget collection;
+ Coordinate and agree with the General Department of Taxation and the State Treasury on methods of connecting communication networks; methods of exchanging data information; criteria on security and related information technology.
+ Provide guidance and provide fast, convenient and quality payment services for state budget payers in paying state budget in accordance with regulations of the Ministry of Finance and the State Bank.
+ Enter correct and complete information on domestic tax collection documents into the State budget to transmit information to the State Treasury and tax agencies.
+ Transfer payment and account for state budget revenues fully, accurately and promptly into the State Treasury account opened at a commercial bank branch in accordance with regulations.
In case of incomplete and untimely transfer of payment and accounting of collected State budget amounts, commercial banks must return the State budget amounts and arising interest (if any) to the State Treasury according to the regulations of the Ministry of Finance and the State Bank.
+ Coordinate with the State Treasury to fully and promptly transmit/receive information and documents on domestic tax payment to the State budget of taxpayers via commercial banks according to regulations.
+ Print, manage and store State budget collection documents according to State regulations.
water.
+ Coordinate with the State Treasury and the General Department of Taxation to receive data on the list of used items.
in accordance with the regulations of the Ministry of Finance; coordinate with the State Treasury, Tax authorities and develop solutions and implement connections and sharing of centralized information databases to serve the work of organizing and coordinating domestic tax collection.
+ Strictly and fully comply with the regulations on management, use and confidentiality of information of state budget payers to serve the coordination of state budget collection as prescribed by the Ministry of Finance.
+ Manage the database and information exchange application of the unit. Control the transmission and reception of data; detect and coordinate timely handling of errors during the data transmission and reception process.
+ Provide complete and timely information on account numbers, symbols, and account balances of organizations and individuals subject to tax enforcement at the request of the Tax authority, and at the same time, coordinate with the Tax authority to implement measures to enforce tax debt against tax debtors.
The implementation mechanisms, responsibilities and regimes of the parties are detailed and shown through the specific contents of domestic tax collection coordination as follows:
2.2.1. Coordination of domestic tax collection in cash through the State Treasury
Depending on specific conditions, the State Treasury arranges collection points in the two following forms.
2.2.1.1. In case the Treasury treasurer receives the Tax Payment List from the taxpayer
Figure 2.2. Collection coordination process by cashier through State Treasury

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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