“General Standard”. Recognition: Trade revenues are recognized when determining revenue according to Standard No. 14 - "Revenue and other income". For
Other revenues are recognized at the time they arise.
2.1.4.3. Accounting system
The company is currently applying the accounting system according to the circular.
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Characteristics of Accounting for Revenue, Expenses and Business Results According to Accounting Forms in Enterprises -
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Completing the organization of accounting for revenue, sales costs and determining business results at Hai Phong Paint Joint Stock Company - 1 -
Characteristics of Business Activities and Business Management Organization at Small and Medium Enterprises in Vietnam -
Business Results of Quang Binh Tourism Industry in the Period 2014 - 2019
200/2014-TT-BTC
2.1.4.4. Document system and accounting records
The form of accounting books is a system of accounting books used to record, systematize and summarize accounting vouchers in a certain order and record. Currently, Loi Dong Trading Co., Ltd. is applying the form of accounting books.
Accounting is Japanese
* The general Japanese sequence diagram is shown as follows:

Diagram 2.3. Sequence diagram of the un diary
Source: Accounting Department
Ʀ Accounting books used in this form include:
- General journal, Special journal;
- Ledger;
- Detailed accounting books;
- Accounting reporting system includes:
+ Balance sheet;
+ Report on production and business performance;
+ Balance sheet of arising numbers;
+ Cash flow statement;
+ Financial statement explanation.
2.1.4.5. Accounting reporting system
The financial statements of the enterprise include:
- Balance sheet: Form No. B01-DNN;
- Business performance report: Form No. B02-DNN;
- Cash flow statement: Form No. B03-DNN;
- Financial statement explanatory note: Form No. B09-DNN.
2.1.4.6. Accounting software
The company uses Fast software to set up books, enter General Journal, automatically create General Ledgers, detailed goods books, accounts receivable, payroll tables... From there, create monthly and quarterly tax reports, prepare financial reports and final tax settlement. All are done on Fast accounting software and Tax support software of the General Department of Taxation.
2.2. Characteristics of the group, the group and determining the results of the group
Trac Nuong Company Limited is a manufacturer and exporter of Lon Dan plating and production.
At Loi Dong Trading and Production Company Limited, the reflection of revenue, expenses and determination of business results mainly focuses on the financial accounting aspect, while management accounting still does not have many outstanding activities. The company does not have a separate management accounting department, but mainly the accounting staff details the information from the financial accountant or the chief accountant records separately for monitoring.
The company's revenue includes: Revenue from sales and service provision, financial revenue, other income. The company currently trades in furniture products such as: Executive desks and cabinets, office filing cabinets and chairs, meeting room tables and chairs, conference rooms, auditorium tables and chairs, safes, air conditioners, refrigerators. In addition, the company is also a distributor for domestic and foreign furniture companies such as Hoa Phat, Xuan Hoa, and ZIC Taiwan chair company. Currently, the company focuses on developing the commercial supply of goods. Therefore, the business
The company's revenue is mainly from commercial activities providing goods to the market.
Revenue from sales of goods and provision of services is the main revenue of the Company. This is the amount of money collected from the sale of goods such as: Revenue from office equipment, revenue from home furniture and revenue from electronic and refrigeration equipment, commission from goods distribution activities.
For revenue from goods sold by agents, the company's revenue is the commission that the business receives. When the company sells goods, the accountant determines the commission to issue an invoice, then offsets the debt with the supplier.
The company has a system of stores that consume products. The company's customers are very diverse, including both individuals and organizations: Individual customers often buy in small quantities, not many types, mainly for family use. Therefore
Individual customers usually pay in cash or by bank transfer. The transportation of products from the company to the customer is usually undertaken by the customer or hired by the company at a preferential cost. In addition, there are also a number of individual customers who buy products from the company to sell the products. Customers are organizations including customers who buy products for business and customers who buy products to serve the needs of large-scale use. The types of products provided to these customers are also diverse, most of the products distributed by the company are distributed and sold on the market.
The company's operating costs include: cost of goods sold, business administration costs, financial costs, and other costs.
A company's cost of goods sold is made up of the cost of purchasing goods plus the shipping and handling costs incurred during the purchasing process.
The company sells office furniture and home furniture such as tables, chairs, beds, cabinets, etc. After the goods are shipped, the company is responsible for transporting and disassembling and assembling them at the customer's address. The shipping costs can be paid by the customer himself or by hiring a shipping company. For large orders, the company will provide free shipping and installation for customers.
The company conducts the determination of the provisional business results at the end of each quarter as a basis for tax calculation, and at the same time evaluates the company's operating results. In general, at Loi Dong Trading and Production Company Limited, revenue, expenses and business results are mainly classified and monitored from a financial accounting perspective, but not really aimed at serving the work of corporate governance. The classification of costs into fixed costs, variable costs, controllable costs, and uncontrollable costs has not been applied at Loi Dong Trading and Production Company Limited.
The assignment of accounting department staff to perform management accounting is not carried out specifically. The staff is responsible for both sales accounting and collecting and tracking revenue and expenses, preparing reports on revenue performance and cost analysis.
Such classification does not really go deep into management accounting work, and does not have much meaning in making business decisions. Every decision still has many information elements that do not meet or serve well for business management.
2.3. Current status of accounting, financial statements and business results at Trac Nieu Tn Vn Vn Van Don Production Company in terms of financial accounting
2.3.1. Revenue accounting
2.3.1.1. Accounting for sales revenue and service provision
Revenue generated at the Company mainly includes: revenue from sales of goods and provision of services, financial revenue and other revenue.
Currently, the company's revenue classification is only to serve the requirements of financial accounting, not to classify revenue to serve the requirements of management accounting.
* Accountant records revenue at Loi Dong Trading and Production Company Limited.
Reality shows that the Company's revenue recognition basically ensures the provisions of accounting standard No. 14. The main products distributed by the Company are:
These are finished products, so the installation time is quick. Therefore, after exporting the goods and transporting them to the customer's address, the accountant will issue an invoice and record the revenue.
Documents used and document circulation process
Currently, the company has implemented and applied well the revenue accounting voucher regime, which serves as a legal basis for documents and financial accounting data. At the same time, it is also the basis for international accounting data in terms of concretizing and detailing financial accounting data. Documents include:
Quotation: includes product sample (goods sample), selling price for customer Order: created by customer and sent to the company, request for sample, product
product, quantity, quality.
VAT invoice: includes product name, unit, quantity, unit price, amount the customer must pay. This document is used to determine sales revenue and output VAT payable to the State.
Export voucher: to closely monitor the quantity of exported goods
Receipt: To determine the actual amount of cash, foreign currency... imported and serve as a basis.
Just let the cashier collect money, record the cash, the accountant records the related receivables.
Credit note: Is a document issued by the bank to notify the account holder of the amount of money receivable from the account holder for the provision of goods, services, or other receivables that have actually been collected. The credit note is the basis for deposit accounting to record the deposit amount and accounting books related to deposit collection transactions.
Receipt of money: Is a receipt of a business or individual who has collected money or received a check from the payer as a basis for making a receipt, depositing money into the fund, and at the same time submitting payment to the fund management agency.
Ʀ The sequence of document circulation for a sales transaction at the company is described in the following diagram:

Figure 2.4 Flexible accounting flow chart of retail - wholesale business
Source: Accounting Department
When an economic contract arises, a customer's order request, the department
The business creates a sales order and sends it to the sales department. After the sales department checks the quantity of goods in the book, it will make a sales order. Based on the sales order and delivery note, the accountant will make a sales invoice (VAT invoice). VAT invoices and sales orders are used to determine sales revenue and output VAT payable to the State. The invoice is made into 3 copies: Copy 1 (purple) is kept on the original VAT invoice book, copy 2 (red) is given to the customer.
The third copy (blue) is kept in the company and circulated internally to departments upon request.
If the customer acknowledges the debt, the accountant will make a record of goods delivery and debt confirmation. This document is made into 3 copies: Copy 1 (white) to protect the inspection.
When exporting goods, copy 2 (pink): Give to customer, copy 3 (blue): keep the book.
If the customer pays in cash, the accountant makes a receipt, each receipt usually has an attached table. The receipt is made up of 3 copies by the accountant, with all the information on the receipt filled in, then the director approves and transfers it to the cashier to do the cash entry procedure. The cashier keeps 1 copy to record in the cash book, 1 copy is given to the payer, and 1 copy is kept at the place where the receipt was made. At the end of the day, all receipts are accompanied by original documents to record in the accounting book.
If the customer pays by bank transfer, the company will receive a Bank Credit Note, this document is the basis for confirming the payment.
Customer transferred to the company account.
In general, the organization of the circulation of accounting documents is carried out scientifically by the Company, with specific and clear regulations on the principles of establishment and use.
Checking documents in some major transactions. The basic document circulation process is suitable for the characteristics of the Company's business management organization, ensuring the collection, use and checking of documents in major transactions. The work of preserving and storing documents is also carried out according to regulations.
User account
To record revenue, Loi Dong Trading and Production Company Limited uses account 511 - Sales revenue and service provision.
Account 511 has the following secondary accounts:
Account 5111: Revenue from sales of goods
In order to evaluate the consumption process as well as the profit contribution of each item, for each level 2 account, the company also monitors in detail each product category. Specifically as follows:
Account 51111: Revenue from furniture sales;
Account 51112: Revenue from sale of office equipment;
Account 51112: Revenue from sale of electronic and refrigeration equipment.
Accounting sequence
For example: On January 10, 2020, Loi Dong Trading and Production Company Limited sold 5 168K1DT electronic safes to Huyen Nguyen Chau Company Limited for 6,000,000 units. The customer paid by bank transfer.
When the above transaction occurs, the accountant will issue VAT invoice No. 0017865 (Appendix 2.1), and issue invoice No. 1012 (Appendix 2.2). The accountant will enter data into Fast software based on the original documents, the software will automatically update the detailed books and general ledgers of the corresponding accounts.
General ledger (Appendix 2.5), sales detail ledger (Appendix 2.3), and account ledger 511 (Appendix 2.4).
2.3.1.2. Accounting for revenue deductions
Account 521 “Revenue deductions” Reflects revenue deductions for customers such as returned goods, sales discounts. As for trade discounts, the company always discounts on the invoice of the customer's last purchase, so the company's accountant does not track them through Account 521.
2.3.1.3. Accounting for financial activity revenue
Financial revenue: Is the total value of economic benefits that the enterprise receives from investment and business activities on capital, contributing to increasing equity. At Loi Dong Trading and Production Company Limited, financial revenue comes from items such as bank deposits and foreign currency exchange differences.
Certificate of use
Some accounting documents used are: Payment vouchers, receipt vouchers, debit/credit notes from the Bank and some other documents on loan repayments (credit notes from the bank), reasons for selling foreign currency, exchange rate information arising in business (foreign currency sale contract with the bank, deposit slip into the account, exchange rate notice of the commercial bank, average interbank exchange rate notice).


![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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