Depending on the necessity, based on actual working conditions to consider, if appropriate, make a report for the Company's leaders to make a decision on going to training and a plan to support funding and work during the training period.
Table 2.3. Data on training and development activities of Luxdecor Vietnam Joint Stock Company's employees in the years 2017-2019
Year
Number of newly trained employees (people) | Number of employees be nurtured (person) | Total cost (million VND) | |
2017 | 10 | 35 | 105 |
2018 | 8 | 42 | 160.5 |
2019 | 15 | 58 | 225 |
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Managing training activities for conscripts at the Dien Bien Provincial Police Training and Professional Development Center - 13 -
Managing English teacher training activities in high schools according to the competency development approach - 17 -
Managing political theory training activities for key grassroots cadres in Tuyen Quang City Party Committee, Tuyen Quang Province according to human resource development orientation - 2 -
Managing English teacher training activities in high schools according to the competency development approach - 2

Source: Organization - Administration Department, Luxdecor Vietnam Joint Stock Company
Thus, the training and development of employees is being paid much attention at Luxdecor Vietnam Joint Stock Company, and has achieved very positive results, ensuring the technical expertise, skills and abilities of employees to meet the requirements of work and personal development of employees. However, the company still needs to have a longer-term plan, arrange and encourage creating conditions for employees and workers to be more active in registering to participate in training at higher levels, in order to prepare human resources for the development of the company in the following years.
2.2.5. Current status of employee motivation
2.2.5.1. Financial motivation
Motivate through salary and bonus
Using salary to encourage employees is a basic form of labor stimulation to help employees work better. Salary is not only a means for employees to be able to maintain their lives, but it is also the recognition of the enterprise for the contributions of employees to the organization.
The company is applying two salary systems: Actual monthly salary (productivity salary) and salary used as the basis for social insurance contributions, calculating salaries for holidays, Tet, annual leave, and social insurance benefits. Productivity salary payment is implemented as follows:
- Basis for calculating salary for employees: Based on signed labor contract agreements according to labor law; Based on the actual production and business situation of the unit.
- Salary payment method: Employees in the Company are paid in the form of piecework wages for the direct production sector and time wages for the indirect production sector.
+ Piece rate salary: The company applies a piece rate salary system by group. In these groups (teams), when there is a production order from the production manager to the workshops, the team will base on the number of products, work assigned from the production order and the unit price of the product to calculate the salary for the workers in the team.
The calculation formula is as follows:
L SP k .G k H
i Hi
In which: L i : Salary of worker i
G k : Unit price of product k
SPk: Number of products produced by the team in the month
H : Total coefficient of the whole group
Hi : Coefficient of worker i
+ Time-based salary payment method: Applied to the indirect production service block, including: Company Board of Directors, Sales - Import-Export Department, Quality Control - Warranty Department, Financial Accounting Department, Organization - Administration Department, Technical - Research and Development Department.
The calculation formula is as follows:
L M i .C i H
i
i N .
In which: Li : Monthly salary of employee i
i
M Q
Mi : Average salary of the whole company; C
Q : Total salary fund of the whole company
ΣC : actual number of employees working in the whole company
N : Number of working days in the month
Ci : Actual number of working days of employee i Hi : Coefficient of employee i
Table 2.4. Salary coefficient regulations of Luxdecor Vietnam Joint Stock Company
STT
Position title | Coefficient | |
1 | Company Director | 3.0 |
2 | Vice president | 2.6 |
3 | Department Heads, Workshop Managers | 2.4 |
4 | Deputy Head of Department, Workshop Manager | 2.2 |
5 | Indirect block staff | 0.9-1.4 |
6 | Probationary contract | 0.7 |
Source: Accounting - Finance Department
The salary coefficient of employees is considered on the basis of working time, assigned job responsibilities, adjusted to increase in connection with the production and business efficiency of the unit, the assigned responsibilities are decided by the Board of Directors. Thus, in the Company's coefficient, there is no big distinction in the employee group, such as separating the group for professional department staff and the group of service staff. The adjustment to increase the coefficient only takes into account the assigned responsibilities, the Company also does not have specific regulations on the increase period and the increase level. Therefore, when proposing a salary increase, there will be many subjective factors of the leader, the employee will have a certain comparison if the salary coefficient is not fair, the assessment is not objective.
Table 2.5. Average salary and income of employees in the period 2017-2019
( Unit: Thousand VND/month)
Year
Average salary | Average income | |
2017 | 11,352.8 | 15,598.2 |
2018 | 13,755.3 | 19,275.3 |
2019 | 15,186.5 | 22,884.6 |
Source: Calculated from data of Financial Accounting Department
We see that the average salary and income of employees in the company have continuously increased in the period 2017-2019. This is also consistent with the company's production and business situation in this period, achieving many positive results. The company's revenue and profit still maintain a high growth rate, leading to a corresponding increase in the salary fund and income sources.
different for workers. The average salary in 2018 increased by 20% compared to 2017, and in 2019 increased by 10% compared to 2018. The average income grew more steadily, about 20% or more each year.
In addition, the company also deducts from the salary fund (not the bonus fund deducted from profits) for rewards and applies as follows:
- Deduct 2% from the salary fund to establish a fund for the following purposes: Encourage employees to perform jobs requiring high technical expertise and skills, and employees with qualifications and abilities but unreasonable salary coefficients who contribute greatly to the company's efficiency and production and business.
- Deduct 3% from the salary fund to establish a bonus fund from the salary fund to reward employees with high productivity, high quality, and excellent performance in work, voted by affiliated units, departments, and divisions of the company every quarter. Employees with especially outstanding achievements, those with inventions and initiatives that bring economic efficiency to the company.
Table 2.6. Summary of salary assessment survey results in 2019
Survey content
Answer options | Quantity | Percentage | |
Is your salary commensurate with your work results? | 1. Very suitable | 70 | 79.55 |
2. Suitable | 15 | 17.05 | |
3. Not suitable | 3 | 3.4 | |
4. Other opinions | 0 | 0 | |
Are you satisfied with your current salary? | 1. Very satisfied | 72 | 81.82 |
2. Satisfaction | 10 | 11.36 | |
3. Dissatisfied | 6 | 6.82 | |
4. Other opinions | 0 | 0 | |
In your opinion, how does the salary at your company compare to similar companies in the industry? | 1. Higher | 65 | 73.86 |
2. Equivalent | 19 | 21.59 | |
3. Lower | 4 | 4.55 | |
4. Other opinions | 0 | 0 |
Source: Author's survey at Luxdecor Vietnam company
Bonus level from salary fund:
+ Regular quarterly rewards: from 300,000 VND - 1,000,000 VND/person/time.
+ Special rewards: from 500,000 VND - 1,000,000 VND/person/time
+ In case of rewarding inventions and initiatives: depending on the nature and level of effectiveness, the company's Board of Directors will decide on the reward level but not more than 15% of the effectiveness of that invention or initiative.
Thus, it can be seen that the salary and income of employees at Luxdecor Vietnam Joint Stock Company are quite high compared to the salary level of companies in the same curtain industry, which basically helps employees have a stable life and peace of mind at work. This shows that if salary is considered a motivating factor, the salary that employees receive at Luxdecor Vietnam Joint Stock Company has really done that, because the majority of employees are satisfied with the salary they receive and think that it is commensurate with their capacity and effort for the company. This will encourage employees to be dedicated to their work and stick with the business. In addition, the salary calculation formula is not too understandable, so employees can easily calculate their salary.
However, 6.82% of employees are not satisfied with their salary. Although this rate is quite small, the Company should review the salary work in detail to gain consensus from all employees. It is possible that the productivity salary that the Company is implementing does not take into account the assessment of each individual's work performance, so there will be comparisons; not taking into account the professional level factor will not encourage employees to study to improve their professional level, practice skills to work proficiently and effectively, and will not create competition within departments, production teams, etc. This will cause a mentality of dependence in a part of employees who rely on other employees, not promoting the ability of employees to work more creatively and positively. If the company cannot maintain the current good salary level, this shortcoming will be revealed more clearly.
Welfare and reward system
In addition to salary, Luxdecor Vietnam Joint Stock Company also attaches importance to rewards and welfare regimes to encourage both material and spiritual aspects to motivate employees to work enthusiastically and achieve better results. Bonuses are not only additional income for employees but also demonstrate the leadership's concern for the material and spiritual life of employees, demonstrating the organization's sharing of success with all employees.
In addition, bonuses are a recognition of achievements and praise for the achievements of employees. Therefore, bonuses are a very important measure to motivate employees of Luxdecor Vietnam Company.
Every year, based on the Company's production and business results, the Director and the Board of Directors decide on the specific bonus level for each subject and type of bonus. By using a variety of bonus forms with different bonus levels, the Company has created a comfortable mentality for employees, showing the Company's leaders' concern not only for the employees themselves but also for their families, so employees are very active, try to work hard and are more attached to the Company.
The Company's total bonus includes the following sources:
+ Bonus is deducted from the Company's salary fund.
+ Bonus from reward fund: taken from the Company's profit (accounting for 9% of the Company's profit).
+ From other sources
Every month and every quarter, the department heads and the company's board of directors hold meetings to evaluate and consider the performance of individuals and departments in the company to award rewards. Currently, the main form of reward applied by the company is cash rewards for employees in the following forms:
- Bonus for completing 6-month and 1-year plans: based on the individual's contribution to the completion of the Company's plan. This bonus is based on the employee's work results and their salary to determine the bonus level. Usually, depending on the work results, employees are awarded an additional 2-10% of their salary.
- Rewarding emulation titles: Based on the Company's employee evaluation results, the Company considers, votes and rewards advanced, excellent and typical individuals and collectives of workers in the year. The source of the bonus is taken from the bonus fund and the bonus level is normally regulated as follows:
- Advanced and excellent individual workers: from 500,000 - 1,000,000 VND/person
- Advanced and excellent labor collective: from 1,000,000 - 3,000,000 VND/collective.
- Extraordinary bonus: This is a form of reward for individuals and groups who have excellently completed assigned tasks and work (usually rewarded mainly for direct production workers). On occasions of celebrating major national holidays
water, celebrate the Company's anniversary,.. The Board of Directors launched a competition to all employees in the Company. Collectives and individuals with outstanding achievements in the competition were decided to be rewarded by the Company.
- Bonuses on holidays, New Year, congresses...: Depending on the financial situation, every year, the Company decides on the bonus level for employees on holidays, New Year, and major events of the year of the company. Among these bonuses, the Lunar New Year bonus is a very important content, because it is often of great value, and is of great interest and expectation to employees.
In addition to salary and bonus, employees are also very interested in the benefits they receive outside of their salary such as travel expenses, lunch, insurance, holidays, etc. Currently, Luxdecor Vietnam Joint Stock Company implements mandatory benefits according to the provisions of law. After the probationary period ends, employees are signed an official labor contract and enjoy all the benefits prescribed by the State. The company fully implements the social insurance and health insurance regime for employees so that employees feel that their rights are guaranteed.
Employees are entitled to take time off and receive full pay on holidays and Tet:
- New Year's Day 01 day (January 1st).
- Lunar New Year: 04 days (01 last day of the year and 03 first days of the lunar new year).
- Southern Liberation Day: 01 day (April 30th).
- International Labor Day: 01 day (May 1st).
- National Day: 01 day (September 2nd).
- Hung King's Commemoration Day: 01 day (10th day of the 3rd lunar month).
(If the above holidays coincide with weekly holidays, employees will be given compensatory days off on the following day; other special cases will be decided by the Board of Directors depending on each year and the general situation)
Employees are entitled to personal leave with full pay in the following cases:
- Getting married: 3 days off.
- Child gets married: 1 day off.
- Death of father, mother (including husband, wife), death of wife or husband, death of child is entitled to leave
03 days.
(Other cases arising will be decided by the Board of Directors based on the report content of the employee and the Organization - Administration Department)
Female employees who have worked at the Company for 24 months or more from the date of signing the contract to the date of giving birth are entitled to the following benefits:
Case 1 : 6-month maternity leave according to State regulations. Receive maternity benefits paid by the Social Insurance Agency according to current regulations.
Case 2 : Due to the nature of production and business, the Company encourages employees to return to work 4 months after giving birth. In this case, employees are entitled to additional benefits at the company:
+ Maternity allowance of 3 months of salary paid for Social Insurance
+ Receive salary from the Company
Table 2.7. Some welfare levels according to company regulations, implemented in 2019
STT
Welfare content | Amount | |
1 | International Labor Day 1/5 | 200,000 VND |
2 | National Day September 2 | 200,000 VND |
3 | Company Establishment Date | 500,000 VND |
4 | March 8 and October 20 | 200,000 VND |
5 | International Children's Day | 200,000 VND/child |
7 | Mid-Autumn Festival | 200,000 VND/child |
8 | Excellent student award | 200,000 VND/child |
9 | Sick worker | 500,000 VND/time |
9 | Workers get married | 2,000,000 VND |
10 | Father, mother, children sick | 200,000 VND/time |
11 | Funeral of the parents | 1,000,000 VND/time |
12 | Summer vacation | 7,000,000 VND/year |
13 | New Year's Day | 1,000,000 VND |
14 | Lunar New Year | 3-5 months basic salary |
15 | Critical Illness Benefits | 3,000,000 VND/time |
16. | Sudden hardship allowance | 2,000,000 VND/time |
Source: Planning - Finance Department and Organization - Administration Department

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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