If you don't want to eat meat in the process of selling meat, go to the website hanoi.golmart.vn
0
40.0%
0—
26.7%
Maybe you are interested!
-
Completing the retail process of kitchenware items at the website Hanoi.Golmart.vn - 1 -
Vietnamese Retail Businesses Are Facing Many Difficulties During Their Development Process. -
Effect of Initial Glyphosate Concentration on Processability of Electrochemical Fenton Process -
Cultivation and Production Process of Special Rare Weasel Coffee -
Retail Credit Quality at Bidv-Hcm Period 2008 – 09/2012:
20.0%
0—
13.3%
0—
O-
4
1
Percent
2
1
Procedure for withdrawal Procedure for withdrawal Procedure for liquidation Procedure for liquidation of property in the form of post- sale settlement
hiing
If you need to know exactly how to fix the problem in the process of selling meat, please visit the website hanoi.golmart.vn
(Source: Results processed using SPSS software)
Figure 2.6: Sources of customers who know about the website hanoi.golmart.vn
Customers learn about the website hanoi.golmart.vn
advertise vat
QBao, tap only Ban baby
(Source: Results processed using SPSS software)
Figure 2.7: Customer reviews about the types of kitchen utensils at website hanoi.golmart.vn
Customer reviews about our home appliances on the website hanoi.golmart.vn
60—
53.3 %
50
40-
30-
26.7%
20-
13.3%
10-
6.7%
O-
Percent
Rich rat, Rich skin, rich Binh skin
d9ng
It, poor
Customer reviews about them 1o9i home-made products from website hanoi.go1mart.vn
(Source: Results processed using SPSS software)
Figure 2.8: Frequently used customer ordering form
Customer order closing rate is net dqng
(Source: Results processed using SPSS software)
via
goods via phone trirc
company ears
Figure 2.9: Customer reviews about the ordering process at hanoi.golmart.vn
(Source: Results processed using SPSS software)
Figure 2.10: Customer reviews about hanoi.golmart.vn
order fulfillment process at
(Source: Results processed using SPSS software)
Figure 2.11: Customer assessment of order fulfillment costs
Customer's assessment of product display costs
Ü Ton is worse than Binh thiró'ng
Ò Not bad tone
(Source: Results processed using SPSS software)
Figure 2.12: Payment methods commonly used by customers
Percent
Customer payment fee is limited
60-
53.3 OUs
50-
40—
30-
20—
20.0%
13.3 OUs
10-
6.7%
6.7%
0-
Cashback when transferring money to transfer payment
Delivery via other bank accounts
row
Facilitate customer payment via sir d;;ng
(Source: Results processed using SPSS software)
Figure 2.13: Customer reviews on the quality of after-sales service and electronic support at hanoi.golmart.vn
For customers to chat about the service behind the desk and visit the phone from Hanoi.golmart.vn
Good
JBinh thirirng Khfing good
(Source: Results processed using SPSS software)
APPENDIX 3: BUSINESS SURVEY FORM
MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF COMMERCE
SOCIALIST REPUBLIC OF VIETNAM
Independence – Freedom – Happiness
BUSINESS INVESTIGATION FORM
Student's full name: Le Van Dong
Faculty : E-commerce
Training major : E - commerce management
Field of training: Business Administration
Internship unit: Uy Tin Trading and Service Company Limited
Dear brother/sister: .............................................. ................................................................ ...............
Position: ............................................... ................................................................ ..........................
Address: ............................................... ................................................................ ...............................
Phone number: .............................................. ................................................................ ....................
Email (if any): ................................................ ................................................................ .....................
Purpose: To collect information related to completing the retail process of kitchen utensils at the website hanoi.golmart.vn, to support research and complete the graduation thesis. Please provide the following information:
Note: 1. The multiple-choice questionnaire serves students' graduation theses and is absolutely not for any other purpose.
2. You choose the appropriate answer by circling the sentence
reply.
1. How much does the company care about retail management issues?
a. Not interested yet
b. Normal
c. Care about
d. Very interested
2. The source's ability to supply goods?
a. Fast
b. Normal
c. Slow
3. What customer support services does the company have?
a. Payment center
phone call (call
c. Return policy
center)
b. Service
warranty, maintenance, warranty
d. Return policy
money back to the customer
nursing e. All of the above services
4. What promotional activities does the company use?
a. Online advertising
b. Through forums and classifieds sites
c. Electronic PR
d. Newspapers, magazines
5. What is the effect of perfecting the retail process of kitchen utensils at website hanoi.golmart.vn?
a. Attract many customers
b. Business processes are better
c. Create trust for customers
d. Enhance business reputation
6. Evaluate the effectiveness of the current retail process that the company implements?
a. Inefficient
b. Normal
c. Very effective
7. What difficulties does the company encounter in the process of retailing kitchen utensils at the website hanoi.golmart.vn?
a. Search and attract customers
b. Financial resources
c. Human resources
d. Transportation and support services
e. Implement purchasing activities
f. Search for sources of goods
g. Facilities and IT infrastructure
8. What steps need to be focused on in the retail process of kitchen utensils at the website hanoi.golmart.vn?
a. Order management process c. Payment process
b. Product management process
execute the application
d. Post-sale processing process
Thank you!
APPENDIX 4: CUSTOMER SURVEY FORM
MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF COMMERCE
SOCIALIST REPUBLIC OF VIETNAM
Independence – Freedom – Happiness
CUSTOMER SURVEY FORM
Student's full name: Le Van Dong
Faculty : E-commerce
Training major : E - commerce management
Field of training: Business Administration
Internship unit: Uy Tin Trading and Service Company Limited
Dear brother/sister: .............................................. ................................................................ ........
Address: ............................................... ................................................................ ...............................
Phone number: .............................................. ................................................................ ....................
Email (if any): ................................................ ................................................................ .............
Purpose: To collect information related to completing the retail process of kitchen utensils at the website hanoi.golmart.vn, to support research and complete the graduation thesis. We look forward to receiving your feedback by answering the following questions:
Note: 1. The multiple-choice questionnaire serves students' graduation theses and is absolutely not for any other purpose.
2. Customers choose the appropriate answer by circling the answer.
1. From what source did you know about the website hanoi.golmart.vn?
a. Newspapers, magazines
b. Forums, classifieds sites
c. Friend
2. What is your review about hanoi.golmart.vn?
types of items
Use the website's kitchen
a. Very rich and diverse
b. Rich and diverse
c. Normal
d. Few, poor
3. What is your usual order form?
a. Order via website
b. Order by phone
c. Order directly at the company
d. Order via email
4. What is your assessment of the ordering process at hanoi.golmart.vn?
a. Complicated
b. Normal
c. Simple