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Factors Affecting Customer Satisfaction

Assurance or Competence ​ ​ • The behavior of xyz employees inspires your confidence. • You feel safe while dealing with xyz supplier. • The staff of xyz supplier are always friendly to you. • The staff of xyz company has the knowledge and understanding to answer your questions. ...

Research Model of Factors Affecting Loyalty

New job or always proactively job hop and less affected by the stability of the career. 2.5 Research model & hypotheses 2.5.1 Definition of influencing factors This research topic builds an initial linear regression model. The dependent variable is loyalty, and the independent variables are the ...

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