CONCLUDE Human resources are one of the resources that determine the success or failure of each business. In todays era, along with competition in intelligence and capacity, there is also competition in working attitude. Working attitude directly determines a persons behavior, determines whether ...
4-star hotels in Hai Phong City need to fully inform and have a training plan to raise awareness and views of hotel leaders, from directors to department heads in the hotel, about the importance of the Vietnam Tourism Occupational Skills Standards (VTOS) in training and using security staff ...
7. Summary table obtained from questionnaires with guests at three hotels: Avani Hai Phong Harbour View, Camela and Sunflower International Village Unit: % STT The question is asked Avani Hai Phong Harbour View Camela Huong International Village Positive Personal information 1 Place of residence: ...
* Telephone skills: Direct contact with customers is a regular job of security staff. However, that does not mean that security staff do not communicate with customers over the phone. Therefore, telephone skills are one of the basic skills that a security staff needs to master. Each hotel has ...
