Applying Vietnam tourism occupational skills standards VTOS to research on security and safety in 4-star hotels in Hai Phong

7. Summary table obtained from questionnaires with guests at three hotels: Avani Hai Phong Harbour View, Camela and Sunflower International Village

Unit: %

STT

The question is asked	Avani Hai Phong Harbour View	Camela	Huong International Village Positive
Personal information
1	Place of residence:
	Europe	40	15	5
	America	11	0	0
	Africa	6	0	0
	Asia	28	78	95
	Australia	5	19	0
2	Number of hotel stays
	1 time	56	28	11
	2-5 times	40	72	89
	Over 5 times	4	0	0
Customer reviews of additional service promotions
1	Products and services are preferred by customers. used goods:
	Accommodation services	100	100	100
	Food service	98	98	98
	Additional Services	82	82	82
2	Customer reviews of hotel cleanliness:
	Very clean	95	55	68.4
	Normal	5	35	31.6
	Not clean	0	10	0

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Very unhygienic	0	0	0
3	Assessment of food hygiene, drinks provided to guests of guests
	Very good	89.4	57.89	80
	Ensure	10.6	36.84	20
	No guarantee	0	5.27	0
	Very unhygienic	0	0	0
4	Evaluation of the hotel/restaurant's rescue system:
	Very secure	66.1	44.4	66.7
	Ensure	21	38.9	22.2
	No guarantee	10.5	11.1	6.7
	Very insecure	2.4	5.6	4.4
5	Guests staying at the hotel have been lost property?
	Have	8.6	15	5
	Are not	91.4	85	95
6	Customers lose property in the following cases:
	At the hotel	12.5	20	20
	When going out	37.5	33.3	20
	When shopping	37.5	26.7	40
	Elsewhere	12.5	20	20
7	Does the hotel support customers when they are in trouble? lost property?
	Have	62.5	40	80
	Are not	37.5	60	20
8	Customer reviews of rescue work Hotel rescue:

Good	94.4	57.1	85
Not good	5.6	42.9	15
9	Guests who have had food poisoning in hotel?
	Have	0	2	0
	Not yet	100	98	100
10	Intention to return to the hotel next time:
	Have	42.3	37	56.04
	Are not	57.7	63	43.96