B: Summary Table of Observed Variables After 20 Comments

APPENDIX 1B: SUMMARY TABLE OF OBSERVATIONS AFTER 20 OPINIONS


TT number

Observed variables

Add new

I

Nature of work:


1

My job allows me to make good use of my personal abilities.


2

My job is very interesting.


3

My job is challenging.


4

Flexible working hours. No need to be in the office.

when not receiving guests.

X

5

The surrounding air is not noisy.

X

6

Give employees more autonomy.

X

7

Customers care about employee feelings.

X

8

Psychological counseling is not more than 8 hours per day.

X

9

The job is not boring and helps me learn many new things.

X

II

Salary and bonus:


10

The organization has a salary policy commensurate with work results.


11

The organization has a fair salary and income regime.


12

Bonus according to profit rate

X

III

Leader:


13

Employees are respected and trusted in their work


14

Employees are treated fairly without discrimination.


15

The leader has a polite and gentle manner.


16

Leaders create and develop a culture of inclusion

X

17

Humorous leadership

X

18

Approachable leadership.

X

19

Leaders care about employees

X

20

Leaders listen to employee opinions

X

21

Leaders give tactful feedback to employees

X

22

Leaders show appreciation for employee contributions

X

IV

Training – promotion:


23

I know the conditions for promotion.


24

I am provided with the knowledge and skills necessary for the job.


25

The organization creates many opportunities for me to develop personally.


Maybe you are interested!

B: Summary Table of Observed Variables After 20 Comments

The organization helps me have a clear plan for training and development.

personal career


27

The company has higher levels with professional skills required.

than

X

V

Benefits:


28

Organization with good welfare


29

Organization with good social insurance


30

Organize tours several times a year

X

31

Add free coffee at the company

X

VI

Colleague


32

My colleagues are easygoing and pleasant.


33

My colleagues and I work well together.


34

The people I work with are very friendly.


35

No cliques

X

36

Everyone does their own thing. Don't gather in groups to criticize each other.

X

37

Organize fun team activities to establish team spirit

X

38

Colleagues share work experiences

X

VII

Job satisfaction


39

I am proud to work in this organization.


40

I will be with this organization for a long time.


41

I am satisfied with my current job.


42

I try my best to complete the job.


26


After implementing the 20-opinion method, the total number of observed variables increased to 42. 21 new variables were added compared to the legacy model.


Newly added variables are italicized.

APPENDIX 2A: OUTLINE FOR ONE-TO-ONE INTERVIEW DISCUSSION

I. Introduction

First of all, I would like to thank you for participating in this discussion.

My name is Tran Cong Khoa. I am currently working on the topic: "Solutions to improve employee satisfaction at KL Information Services Company Limited"

To better serve the graduation thesis, we look forward to receiving your comments!

Please provide your name and current job position:

……………………………………………………………………………………

……………………………………………………………………............

II. Content

According to you, what are the factors to “Improve employee satisfaction at KL Information Services Co., Ltd”? Please give your opinion on the following specific factors:

1. According to you, how does the “nature of the job” affect job satisfaction?

(Hint: take some of the 12 “nature of work” observation variables in the summary table of observation variables after the 20-opinion method)

- …………………………………………………………………………………………………………………

- …………………………………………………………………………………………………………………

- …………………………………………………………………………………………………………………

2. What issues of "salary and bonus" concern you?

(Hint: take some variables from the 5 observed variables “salary” in the summary table of observed variables after the 20-opinion method)

- …………………………………………………………………………………………………………………

- …………………………………………………………………………………………………………………

- …………………………………………………………………………………………………………………

3. What is your opinion about "leadership" ?

(Hint: take some of the 14 “leadership” observation variables in the summary table of observation variables after the 20-opinion method)

- …………………………………………………………………………………………………………………

- …………………………………………………………………………………………………………………

- …………………………………………………………………………………………………………………

4. What are you interested in in the field of "Training - promotion" ?

(Hint: take some variables from the 5 observed variables “training – promotion” in the summary table of observed variables after the 20-opinion method)

- …………………………………………………………………………………………………………………

- …………………………………………………………………………………………………………………

- …………………………………………………………………………………………………………………

5. What kind of "benefits" satisfy you?

(Hint: take some of the 6 “welfare” observation variables in the summary table of observation variables after the 20-opinion method)

- …………………………………………………………………………………………………………………

- …………………………………………………………………………………………………………………

- …………………………………………………………………………………………………………………

6. What makes you satisfied with your "colleagues" ?

(Hint: take some variables from the 9 “colleague” observation variables in the summary table of observation variables after the 20-opinion method)

- …………………………………………………………………………………………………………………

- …………………………………………………………………………………………………………………

- ………………………………………………………………………………… Finally, please give your opinion on “job satisfaction at the company”

KL Information Services LLC”

(Hint: take some variables in the 4 observed variables of job satisfaction at KL Information Service Company Limited in the summary table of observed variables after the 20-opinion method)

- …………………………………………………………………………………………………………………

- …………………………………………………………………………………………………………………

- ………………………………………………………………………………… Thank you very much for your support.

APPENDIX 2B: SUGGESTED WORKSHEET FOR ONE-TO-ONE DISCUSSION


TT number

Observed variables

Add new

I

Nature of work:


1

My job allows me to make good use of my personal abilities.


2

My job is very interesting.


3

My job is challenging.


4

Flexible working hours. No need to be in the office.

when not receiving guests.

X

5

The surrounding air is not noisy.

X

6

Give employees more autonomy.

X

7

Customers care about employee feelings.

X

8

Psychological counseling is not more than 8 hours per day.

X

9

The job is not boring and helps me learn many new things.

X

II

Salary and bonus:


10

The organization has a salary policy commensurate with work results.


11

The organization has a fair salary and income regime.


12

Bonus according to profit rate

X

III

Leader:


13

Employees are respected and trusted in their work


14

Employees are treated fairly without discrimination.


15

The leader has a polite and gentle manner.


16

Leaders create and develop a culture of inclusion

X

17

Humorous leadership

X

18

Approachable leadership.

X

19

Leaders care about employees

X

20

Leaders listen to employee opinions

X

21

Leaders give tactful feedback to employees

X

22

Leaders show appreciation for employee contributions

X

IV

Training – promotion:


23

I know the conditions for promotion.


I am provided with the knowledge and skills necessary for the job.


25

The organization creates many opportunities for me to develop personally.


26

The organization helps me have a clear plan for training and development.

personal career


27

The company has higher levels with professional skills required.

than

X

V

Benefits:


28

Organization with good welfare


29

Organization with good social insurance


30

Organize tours several times a year

X

31

Add free coffee at the company

X

VI

Colleague


32

My colleagues are easygoing and pleasant.


33

My colleagues and I work well together.


34

The people I work with are very friendly.


35

No cliques

X

36

Everyone does their own thing. Don't gather in groups to criticize each other.

X

37

Organize fun team activities to establish team spirit

X

38

Colleagues share work experiences

X

VII

Job satisfaction


39

I am proud to work in this organization.


40

I will be with this organization for a long time.


41

I am satisfied with my current job.


42

I try my best to complete the job.


24

APPENDIX 2C: SUMMARY TABLE OF OBSERVATIONS AFTER ONE-TO-ONE INTERVIEWS


TT number

Observed variables

Add new

I

Nature of work:


1

My job allows me to make good use of my personal abilities.


2

My job is very interesting.


3

My job is challenging.


4

Flexible working hours. No need to be in the office.

when not receiving guests.


5

The surrounding air is not noisy.


6

Give employees more autonomy.


7

Customers care about employee feelings.


8

Psychological counseling is not more than 8 hours per day.


9

The job is not boring and helps me learn many new things.


10

My job does not require frequent overtime.

X

11

My job helps me learn a lot of things.

X

12

Pressure on targets assigned to workers

X

II

Salary and bonus:


13

The organization has a salary policy commensurate with work results.


14

The organization has a fair salary and income regime.


15

Bonus according to profit rate


16

I am paid commensurate with my ability.

X

17

My salary is competitive compared to other organizations.

X

III

Leader:


18

Employees are respected and trusted in their work


19

Employees are treated fairly without discrimination.


20

The leader has a polite and gentle manner.


21

Leaders create and develop a culture of inclusion


22

Humorous leadership


23

Approachable leadership.


Leaders care about employees


25

Leaders listen to employee opinions


26

Leaders give tactful feedback to employees


27

Leaders show appreciation for employee contributions


28

My superiors can support me in my work when necessary.

X

29

My superiors were tactful when criticizing me.

X

30

My superiors recognized my contributions.

X

31

Superiors listen to opinions at work

X

IV

Training – promotion:


32

I know the conditions for promotion.


33

I am provided with the knowledge and skills necessary for the job.


34

The organization creates many opportunities for me to develop personally.


35

The organization helps me have a clear plan for training and development.

personal career


36

The company has higher levels with professional skills required.

than

X

V

Benefits:


37

Organization with good welfare


38

Organization with good social insurance


39

Organize tours several times a year


40

Add free coffee at the company


41

Organizations that organize recreational tourism activities

X

42

Organizations that support sports activities

X

VI

Colleague


43

My colleagues are easygoing and pleasant.


44

My colleagues and I work well together.


45

My colleagues are friendly


46

No cliques


47

Everyone does their own thing. Don't gather in groups to criticize each other.


48

Organize fun team activities to establish team spirit


24

Colleagues share work experiences


50

My colleagues always share work experiences.

X

51

My colleagues have a team spirit.

X

VII

Job satisfaction


52

I am proud to work in this organization.


53

I will be with this organization for a long time.


54

I am satisfied with my current job.


55

I try my best to complete the job.


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