There are only a few households in the village that sell small amounts of essential goods at the markets. At first, trading faced many difficulties in terms of capital, means of transportation, and lack of experience... To overcome the initial obstacles, they had to seek help from relatives, not only with capital, but also with words of encouragement. At the same time, many people with trading experience returned to "pull" their relatives to join them. "Initially, after the reform and opening up, there were only a few households in the village that sold small amounts at the markets. Later, relatives and sisters invited each other to go together" (Mrs. Vi Thi H, 79 years old).
Since the Hanoi - Lang Son highway ran through Quang Lang commune in 2000, the life of the Tay people here has changed significantly. They quickly entered the process of economic diversification. Many households have started to compete to build houses on the road, open services and trade. The households building houses on the road are mainly those whose land was compensated after the national highway ran through. But the compensation money is only enough to build houses, the rest is to be able to live, they have to open more services and trade. Their initial capital is based on the families in the clan. Among the Tay people, borrowing does not require interest and when the borrower has money, he will pay it back or when the lending family needs it, the borrower will arrange to pay it back, so there are few conflicts between them about borrowing.
Up to now, many households without land on the street participate in running the market, doing side jobs such as motorbike taxi drivers, working as porters, construction workers, workers... They often have groups participating, but mainly they are brothers in the same family. Typically, currently Khun Phang village has 5 people working as motorbike taxi drivers, of which 4 are Lo brothers, the remaining 1 is Kinh. Or Lang Dang village has a branch of Vi brothers who specialize in running the market selling yeast leaves to make wine. The Tay people share that whenever someone in the family goes out to work for hire, if the job is good and favorable, they will come back and invite others to go with them. Therefore, in the community, there are many groups of people with blood brothers working as construction workers, many families go to the market together. "When going out to work for hire, they often receive
"Whenever there is a good job, we often invite our relatives to go with us, both to create jobs for each other and to protect each other" (Mr. Vi Van D, 34 years old).
In particular, the young generation who grew up and went to work as factory workers in the South, Hanoi, Bac Ninh, Thai Nguyen, etc. often returned to "bring" their brothers and sisters in their clan along. Up to now, there are quite a few young people in the village who work as factory workers in the same industrial park and live together. There are many cases where brothers and sisters in the clan work as factory workers in the industrial park of Bac Ninh. After some factory departments moved to Thai Nguyen to operate, many had to move their work location from Bac Ninh to Thai Nguyen, but they still chose to stay with their sisters in the old lodging place, taking the company bus to work from Bac Ninh to Thai Nguyen every day. They shared that living with their "family" is more comfortable, they do not have to get used to the lifestyle of new people or when they encounter difficulties, illness, they have sisters to take care of each other. As for many migrants from other places, clan relations play a role as a source of capital and social network for the Tay people in Quang Lang when they go to work far away.
4.2 Changes in kinship relations in social life
4.2.1 Changes in family relationships and educational promotion activities
After Doi Moi (1986), along with the process of economic integration and development, the issue of education has also begun to be of interest and attention to the Tay people. Escaping agriculture and having a stable job in the state sector is the desire of many Tay people in Quang Lang today. In recent years, people have invested a lot in education. The results of the questionnaire survey show that 31% of family members have a junior high school degree, 30% have a high school degree and 12% have a college or university degree.
“Currently, children’s education is always focused on by parents and families, creating the best possible conditions. If children are successful, not only parents but also the whole family will be proud. Therefore, everyone wants their children to be successful in their studies. (Mr. Lo Van Th, 35 years old). Especially, well-off families,
Families with members working as civil servants always invest in their children's education, with the hope that the younger generation will inherit the family's tradition of studiousness, taking education as the foundation for their own and their family's development and bringing glory to the family. However, the scholarship fund has only stopped at contributions, encouragement and rewards within the paternal family, without the participation of the maternal family and in-laws.
In the two research sites, the Vi family in Khun Phang village has established a scholarship fund for more than 4 years, with an amount of over 10 million VND. To maintain the fund, each household contributes 200,000 VND annually, and families with better conditions can contribute more. The fund was established to promote the family's tradition of studiousness; to encourage and motivate children to strive and make efforts in their studies. In addition, a part of the fund is used to buy books and support tuition for children of the Vi family who are in difficult economic circumstances.
The Vi family scholarship fund was established with specific regulations and standards. The family meeting day is the day to honor the achievements of the children after a year of hard work. The criteria for rewarding are students who have achieved excellent grades or higher, won competitions at all levels, passed university entrance exams, etc. The form is to honor the whole family, give books, and a small amount of money to encourage the children.
Recently, a small branch of the Vi family in Lang Dang village has also established its own scholarship fund with an amount of more than 5 million VND. The fund also aims to encourage the spirit of learning for children and grandchildren. The fund was established by a member who went out to work and returned to his hometown to mobilize and donate a small amount of money, hoping that his children and grandchildren would study successfully, helping the family to develop further.
Although the financial contribution of the Tay family to help their children study is not much, it has encouraged their spirit. As a result, since the establishment of the scholarship fund, the children have known how to compete with each other in studying.
practice, many children achieved high results. This further encouraged the family to build the fund to grow more and more.
4.2.2 Changes in kinship and child care.
In recent years, thanks to the country's innovation, the material and spiritual life of the Tay Quang Lang people has increasingly improved and had many positive changes such as: the poverty rate has decreased, life has improved so children enjoy many benefits and have a more fulfilling life. However, economic development and the expansion of the labor market have brought with them many negative aspects. These are a series of changes in ideology with a pragmatic lifestyle, absorbed in work, chasing after money, or gambling and drinking. All of these things have gradually crept into the lives of many families. Some families do not spend time caring for their children. Although this phenomenon has not been widespread in the area, it has somewhat affected the development and the right to love and care of children. To help children have a loving home, relatives are always the first to stand up to raise, protect and shelter them.
Table 4.1: List of statistics of families with children being raised and cared for by relatives
Khun Village Bang | Village Post | |
In case of divorce, children are foster relatives | 1 | 0 |
In case of working far away from children, please ask grandparents, relatives care | 2 | 1 |
In case of working by day, thanks to the family to take care of the children | 8 | 12 |
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Some Pictures of the Transformation of Traditional Culture of Thai People in Mai Chau -
Economic and social changes in My Duc district, Ha Tay from 1991 to 2008 - 21

(Source: Field documents of students September 2016)
Through the table above, we see that in reality, in the two research sites, there were cases of divorced couples, the father was addicted to alcohol and gambling, and the mother was homeless.
The children were unable to raise their children, so they returned to live with their paternal uncle. “After their parents divorced and were unable to raise their children, I, as the older brother, took care of all three of them until now they have all grown up, have families, and have full-time jobs” (Mr. Lo Quoc Kh, 57 years old). Receiving love and care like their own children, those children have all grown up, matured, and have their own jobs. At the same time, they also consider it as their family, their uncle as a second father, so no matter where they go, they always remember and return to the place where they were raised to become adults.
Nowadays, the labor market is expanding, in order to earn more money, the young generation of the Tay Quang Lang people all choose to go out to work. Because of the burden of "food, clothing, rice, money", they can leave their children with their grandparents and relatives. This is an increasingly common phenomenon. Children who are only a few years old have to live far away from their parents, staying with relatives when their parents go to work far away. Families who work in companies near their homes, leave early in the morning and come back late at night, so they do not have time to take care of their children. Therefore, feeding and educating their children is taken care of and taken care of by relatives. " Nowadays, the young generation in the village often go out to work, leaving their children with their grandparents and relatives to take care of. Like us, the elderly only stay at home to farm and take care of their children. Every day, my family has a few children coming home from school to eat, and then staying here until their parents come home in the evening to pick them up" (Mr. Vi Van Th, 54 years old). The problem is that if relatives do not open their arms of love, many children will lack care and go on the path of playing around and dropping out of school. But the love of blood ties them together, loving, helping and sharing with each other when needed. Therefore, many Tay children always receive love from relatives. Many families of the younger generation can rest assured to send their children to their relatives to go out to work. Blood ties are always a support and are always highly valued and respected by the Tay Quang Lang people.
Chapter 4 Summary
Clan relations always play an important role in supporting the economic life of the Tay people in Quang Lang. The tradition of support is first shown in agricultural production. Agricultural land is an extremely important and valuable means of production for the Tay people and is also the property that their ancestors left for their descendants. Therefore, when wanting to transfer, the Tay people always give priority to transferring to their relatives. However, due to economic interests, land conflicts among the Tay people still occur, especially after the dissolution of agricultural cooperatives, which significantly affects the relationship between relatives in some cases.
With the conditions of the valley, combined with the hills, it has created diversity in the agricultural production of the Tay people. At the same time, for them, "fertilizer, labor, and seeds" are always important factors in agricultural production. Since ancient times, the Tay people have known how to "exchange labor, help each other" and support each other with fertilizers and seedlings in production. This support not only helps production go smoothly and on time, but also connects the feelings of families in the clan together. Compared to before Doi Moi, the form of assistance in agricultural production among the Tay people has changed, but the relationship between brothers and sisters in the clan still plays a certain role in supporting production when necessary.
After Doi Moi (1986), the Tay people quickly diversified their business activities, trade and non-agricultural jobs. At this time, the clan played a role in supporting and guiding each other to participate in new industries and fields. The aim was to create jobs for each other and improve their lives.
Nowadays, along with the development of economic life, the relationship between clans in social life is increasingly strengthened. With the desire for children to study successfully and bring glory to the family, in the community there has been a trend of clans establishing scholarship funds to encourage the spirit and encourage competition in studying for their children. This is also a source of motivation for clans.
The Tay people develop and promote more social activities to strengthen and unite the feelings of brothers and relatives.
The care and concern for children among families in the clan when parents divorce and go to work among the Tay people today has contributed to creating love, protection and shelter for children when they lack the love of their parents. That help and support on the one hand creates warmth for children, avoiding social evils, but at the same time is also a condition for the younger generation to feel secure when going out to work and do business. The relationship between clans in economic and social life has helped us see clearly the feelings of attachment, protection and mutual support among relatives. As economic life develops, this relationship is not obscured, but it is also strengthened and consolidated with many activities of great spiritual significance.
CONCLUDE
1. The Tay people play an important role in the formation and development of the Vietnamese people in general and in the Southeast Asian region in particular. For a long time, the Tay people have been of interest to many researchers. In particular, the issue of clan relations is one of the aspects of the Tay culture and plays an important role in traditional and contemporary society.
2. The Tay people believe that a clan is all those who have the same bloodline and are born from one ancestor. Each clan is divided into many branches, each branch is divided into branches. The clan organization is extended to nine generations. With three relationships: father's family, mother's family, and in-laws' family, in which the paternal family has the main position and role, but that does not mean that the maternal family and in-laws lose their position and function. Therefore, in the Tay people, all three kinship relationships are always respected and strengthened.
The common characteristic of the Tay Quang Lang clan is that they live together in a certain area, and clan meetings are held in combination with grave cleaning before the Lunar New Year. Most clans do not have their own worship facilities, but use the head of the clan's "root house" as a place to organize activities and worship ancestors. In the Tay clan, the role of the head of the clan and the person of prestige is always highly valued. Currently, there is a revival of the clan, through activities such as building ancestral tombs, clan temples, restoring genealogy, finding relatives, etc.
3. The relationship between the clan in ancestor worship and the rituals of the human life cycle has an important meaning in the life of the Tay people. The role of the clan in spiritual life is expressed through rituals: tomb sweeping (chap ho), ancestral death anniversaries, traditional holidays, weddings, funerals, births, etc. These beliefs and rituals always contain many unique cultural features of the Tay people. During the period of war and agricultural collectivization, all worship activities and rituals were considered old-fashioned and backward, and needed to be



![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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