negative. Knowing how to comfort and support their spirit during the investigation of a case is a very necessary and useful skill that an investigator needs to have.
The investigator's ability to control emotions is also demonstrated when the investigator uses psychological influence to enhance the emotions of the suspect and of those participating in the investigation who have the attitude of making false statements. lies,... to help the investigating agency collect valuable evidence and documents about the case. Demonstration of the ability to control emotions of investigators of the Security and Investigation Department of the Ministry of Public Security:
- Control your emotions in a positive way in investigative situations;
- Know how to spread your positive emotions to the investigation subject;
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- Effectively help and guide investigation subjects to escape negative thoughts and emotions;
- In investigative situations, you can proactively express your emotions;
- Can set aside personal negative emotions during investigation activities;
- Quickly find a way to escape your negative mood;
- Be calm and proactive in any investigation situation that occurs.
In summary, the expression of an investigator's emotional intelligence includes the investigator's ability to recognize emotions, the investigator's ability to understand emotions, the investigator's ability to apply emotions, and the ability to Control the emotions of investigators expressed in their own work, in the process of performing the functions and tasks of investigators in professional activities.
The manifestations of the investigator's emotional intelligence structure develop from low to high, the highest level of emotional intelligence is the ability to control emotions, including the ability to regulate one's own emotions. investigators and others. Emotional intelligence abilities have a dialectical relationship, are intertwined and intertwined, they are the foundation of each other. A truly emotionally intelligent investigator must have at least a smooth and flexible combination of those abilities. However, it should be noted that each investigator exhibits different emotional intelligence abilities. For example, one
Investigators have the ability to sensitively recognize emotions but do not have the ability to regulate and control their own emotions. The level of expression of specific content in each emotional intelligence capacity is also different, specifically, some investigators can control their own anxiety but do not know how to calm the worries of others. .
In the thesis, we base on the above manifestations as criteria to determine the emotional intelligence manifestations of investigators at the Investigation Security Department under the Ministry of Public Security.
These manifestations are recognized and evaluated in their professional activities. Daily tasks, specific responsibilities, powers exercised or individual investigator's work handling strategies will be opportunities or situations where the investigator's emotional intelligence is assessed. reveal and express clearly. Based on the assessment of each of these components of emotional intelligence, the investigator will be able to measure their level of emotional intelligence or their EQ. Of course, this assessment needs to be done based on objective and useful measuring tools. Whether an investigator's level of emotional intelligence is good or not depends on the specific abilities mentioned above in both general and specific terms. That is, considering the overall measured EQ index as well as the numbers found in each component capacity of emotional intelligence in the investigator have been established as research indicators.
Currently, there are many tests used to measure emotional intelligence. Starting from the emotional intelligence model of pure ability or mixed ability, emotional intelligence tests are designed accordingly. Among them, the MSCEIT test by John Mayer, Peter Salovey and David Caruso, version 2.0, 2002, is for adults 16 years and older. MSCEIT is a type of test designed to measure four branches of EI according to the pure ability model of Mayer and Salovey (1997) including: recognizing emotions, emotionalizing thinking, understanding emotions and controlling and controlling emotions. control emotions. MSCEIT is a scale that measures how well people perform tasks and solve problems
emotional problems. The most important aspect of tests like the MSCEIT is that it does not require people to report their proficiency. We choose MSCEIT as the scale to measure emotional intelligence in this topic. In addition, the survey of investigators' emotional intelligence should be conducted using measurement tools associated with the profession, so research on the investigators' emotional intelligence with a specific tool is also developed. declare.
2.3.2. The level of emotional intelligence of investigators at the Investigation Security Department under the Ministry of Public Security
Based on the emotional intelligence manifestations of investigators at the Investigation Security Department under the Ministry of Public Security, and on the basis of the distribution of standard scores and standard deviations of emotional intelligence levels, we evaluate the level of emotional intelligence. Emotional intelligence levels range from low to high. In which the lowest level is 1, the highest level is 3. Specifically, the convention for assessing the emotional intelligence of investigators at the Investigation Security Department under the Ministry of Public Security includes the following 3 levels: level 1 - low ; level 2 - average; level 3 - high . Determining the level is based on criteria that follow the principle of integration of the four component competencies expressed as follows:
- If all four component competencies are at a certain level in emotional intelligence, then general emotional intelligence is assessed at that level.
- If emotional intelligence has 3 component competencies expressed at a certain level and the remaining aspect is at an adjacent or non-adjacent level, then general emotional intelligence is assessed at the level of the 3 component competencies. same level.
- If emotional intelligence has 2 component abilities expressed at a certain level and the remaining 2 abilities are at adjacent levels or at 2 different levels, then general emotional intelligence is assessed by the level of the midpoint. general average.
- If emotional intelligence has 4 component abilities expressed at different levels, then general emotional intelligence is assessed by the level score of the overall average of the entire scale.
Specifically, the manifestation of emotional intelligence of investigators at the Investigation Security Department under the Ministry of Public Security at each level is as follows:
Level 1 (Low)
Ability to recognize emotions: Recognizing emotions of self and subjects in investigation activities is still limited. Specifically, difficulty in recognizing one's dominant emotions when facing situations; unclear recognition of the relationship between emotions and behavior of the investigation subject; There are also errors in recognizing the emotional changes of the investigation subject; not clearly understanding what emotions are "invading" oneself in an investigation situation; not often able to assess the subject's emotional state through behavior, posture, and gestures. On the other hand, in daily living, studying and working, the use of language is sometimes inappropriate and lacking in rigor, showing a lack of confidence in some communication and investigation activities.
Ability to understand emotions: ability to understand the emotions of oneself and the subject in an investigation situation is limited; not clearly understanding the subject's emotional developments in the investigation situation; Identifying the subject's complex mood in an investigation situation is flawed; Sometimes we don't proactively put ourselves into positive emotions to look at situations from many angles.
Ability to apply emotions: these are investigators who are still limited in applying their existing experience to find effective solutions to the current situation; Ineffective communication and persuasion skills make the subject unwilling to share and declare honestly; The way of influencing the subject's relatives is still monotonous, rigid, and does not facilitate the investigation; have not effectively mobilized beneficial emotions to think positively or to view things in a multi-dimensional way, to find effective solutions to resolve conflicts; Finding means to relieve one's negative emotions is limited.
Ability to control emotions: these investigators are often confused in handling new situations in investigation activities. Difficulty controlling personal emotions in a positive direction in investigative situations; do not know how to spread their positive emotions to the investigation subjects;
less effective help and guidance for investigation subjects to escape negative thoughts and emotions; In investigative situations, people have not proactively expressed their emotions and dismissed their own negative emotions; Slow to find a way to escape your negative mood; Often unable to maintain a calm and proactive attitude in the face of complex and unexpected developments in investigation situations.
In the process of performing assigned tasks at the unit, these investigators often complete them at a low level.
The corresponding score for this level ranges from 1 ≤ Average score ≤ 1.66
Level 2 (Average)
Ability to recognize emotions: Recognizing emotions of self and subjects in investigation activities is at an average level. Specifically, sometimes having difficulty recognizing one's dominant emotions when faced with investigative situations; not clearly recognizing the relationship between the emotions and behavior of the investigation subject; Sometimes there are errors in recognizing the emotional changes of the investigation subject; often do not clearly understand what emotions are "invading" themselves in investigative situations; Sometimes it is not possible to accurately assess the subject's emotional state through behavior, posture, and gestures. On the other hand, in daily living, studying and working, the use of language is sometimes lacking in rigor, sometimes showing a lack of confidence in communication and investigation activities.
Ability to understand emotions: the ability to understand the emotions of oneself and the subject in an investigation situation has some limitations; Sometimes the subject's emotional developments in the investigation situation are not clearly understood; Identifying the complex mood of the subject in the investigation situation is not very clear; Sometimes I have difficulty actively putting myself into positive emotions to look at situations from many angles.
Ability to apply emotions: apply existing experience to find effective solutions to current situations that are not very good; Communication and persuasion skills are sometimes not effective, making the subject unwilling to share and declare honestly; How to influence your loved ones
The concept is still simple, not really facilitating the investigation; Initially, effectively mobilize beneficial emotions to think positively or to view things in a multi-dimensional way and find solutions to resolve conflicts; Finding a means to relieve one's negative emotions is not optimal.
Ability to control emotions: these investigators are sometimes confused in handling new situations in investigation activities. Having certain difficulties in controlling one's emotions in a positive direction; Initially know how to spread your positive emotions to the investigation subject and help and guide the investigation subject to escape negative thoughts and emotions; In initial investigation situations, proactively express emotions and dismiss personal negative emotions. However, he is still slow to find a way to escape his negative mood and sometimes cannot maintain a calm and proactive attitude in the face of complicated and unexpected developments in the investigation situation.
In the process of performing assigned tasks at the unit, these investigators often complete them at an average level.
The corresponding score for this level ranges from 1.66 ≤ Average score ≤ 2.33
Level 3 (High)
Ability to recognize emotions: Recognize the emotions of yourself and the subject in investigation activities at a good level. Specifically, easily recognize your dominant emotions when facing investigative situations; clearly recognize the relationship between the emotions and behavior of the investigation subject; regularly accurately recognize the emotional changes of the investigation subject; understand clearly what emotions are "invading" yourself in an investigation situation; Accurately assess the subject's emotional state through behavior, posture, and gestures. On the other hand, in daily living, studying and working, the use of language is strict, showing a lack of confidence in communication and investigation activities.
Ability to understand emotions: ability to clearly understand the emotions of yourself and the subject in good investigation situations; Always understand emotional developments
of the subject in the investigation situation; identify the subject's complex mood in a clear investigation situation; Have no difficulty proactively putting yourself into positive emotions to look at situations from many angles.
Ability to apply emotions: apply existing experience to find effective solutions to current situations; Effective communication and persuasion skills make the subject willing to share and declare sincerely; The ways to influence the subject's relatives are diverse, flexible, and effective, facilitating the investigation; effectively mobilize beneficial emotions to think positively or to view things in a multi-dimensional way, to find solutions to resolve conflicts; finding the means to optimally relieve one's negative emotions.
Ability to control emotions: these investigators easily handle new situations in investigation activities. Do not have difficulty controlling your emotions in a positive direction; know how to spread your positive emotions to the investigation subject and help and guide the investigation subject to escape negative thoughts and emotions; in investigative situations proactively express emotions and dismiss personal adverse emotions; Quickly find a way to escape your negative mood and always maintain a calm and proactive attitude in the face of complicated and unexpected developments in investigation situations.
In the process of performing assigned tasks at the unit, these investigators often complete them at a good level.
The corresponding score for this level ranges from 2.33 ≤ Average score ≤ 3.0
2.4. Factors affecting the emotional intelligence of investigators at the Department of Security and Investigation under the Ministry of Public Security
In theory, emotional intelligence is a component that creates personality. Therefore, the formation and development of an individual's emotional abilities is also influenced by factors such as genetics, personality, activities and education.
We believe that investigators' emotional intelligence does not come naturally and is influenced by the following factors:
2.4.1. Group of subjective factors
2.4.1.1. Physical factors of the investigator
Genetics does not directly determine the development of emotional intelligence. Genetic factors are the premise, material foundation, and necessary condition for the formation and development of emotional intelligence. If you have superior genetic characteristics about the nervous system, your brain will be favorable for future intellectual development. Superior genetic characteristics in the nervous system, brain, senses, etc. will have many advantages for future intellectual development and pose many different potentials before the subject. How to exploit those potentials depends on the subject and the subject's activities.
Research by scientists has shown that two parts of the brain, the amygdala and hippocampus, are not only the places where emotional responses are formed but also where emotional responses are stored. Therefore, physical factors will clearly affect the mental and emotional health of the individual.
With physical and mental factors developing harmoniously and comprehensively, individuals will actively participate in relationships that help intellectual abilities develop. If an individual does not have normal physical development or develops too quickly or too slowly, it will easily lead to guilt, shame, fatigue and emotional intelligence will also be affected.
Investigators are people who have been selected through a rigorous, physically demanding process. These are people who must ensure their weight, height and good health to be recruited into the force. Therefore, investigators must be people with good physical health to help ensure that the investigator's emotional intelligence is developed, even developed in a positive and comprehensive way. On the contrary, if physical conditions are not guaranteed, it will create difficulties for the investigator's emotional intelligence development.