Assessing the level of satisfaction of individual customers with savings deposit services at Saigon Commercial Joint Stock Bank SCB - Ninh Kieu Branch

* Overall satisfaction

Cronbach's Alpha

N of Items
,742	3

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Item-Total Statistics

Scale Mean if Item Deleted	Scale Variance if Item Deleted	Corrected Item-Total Correlation	Cronbach's Alpha if Item Deleted
SAT1	7.17	3,054	,658	,552
SAT2	6.89	3,475	,459	,781
SAT3	7.35	3,088	,597	,622

3.2. EXPLORATORY FACTOR ANALYSIS (EFA).

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.		,773
Approx. Chi-Square		2927,690
Bartlett's Test of Sphericity	df	435
	Sig.	,000

Communalities

Total Variance Explained

Component

Initial Eigenvalues			Extraction Sums of Squared Loadings
Total	% of Variance	cumulative %	Total	% of Variance	cumulative %
1	6,281	20,937	20,937	6,281	20,937	20,937
2	4,585	15,285	36,221	4,585	15,285	36,221
3	3,202	10,675	46,896	3,202	10,675	46,896
4	2,649	8,829	55,725	2,649	8,829	55,725
5	2,249	7,496	63,221	2,249	7,496	63,221
6	1,789	5,963	69,184	1,789	5,963	69,184
7	,882	2,940	72,124
8	,842	2,806	74,930
9	,738	2,459	77,389
10	,708	2,360	79,749
11	,624	2,080	81,830
12	,539	1,798	83,628
13	,514	1,712	85,340
14	,469	1,564	86,904
15	,410	1,365	88,269
16	,399	1,329	89,598
17	,374	1,247	90,845
18	,338	1,126	91,970
19	,315	1,049	93,019
20	,287	,956	93,975
21	,268	,892	94,868
22	,248	,825	95,693
23	,240	,800	96,493
24	,211	,703	97,196
25	,185	,616	97,812
26	,157	,525	98,337
27	,143	,478	98,814
28	,133	,442	99,257
29	,123	,409	99,666
30	,100	,334	100,000

Total Variance Explained

Component

Rotation Sums of Squared Loadings
Total	% of Variance	Cumulative %
1	5,275	17,584	17,584
2	4,363	14,543	32,127
3	3,433	11,444	43,571
4	2,656	8,854	52,425
5	2,626	8,755	61,180
6	2,401	8,004	69,184
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Component Matrix

Component Transformation Matrix

Rotated Component Matrix

Component

Communalities

Total Variance Explained

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.		,641
	Approx. Chi-Square	118,350
Bartlett's Test of Sphericity	df	3
	Sig.	,000

Component

Initial Eigenvalues			Extraction Sums of Squared Loadings
Total	% of Variance	cumulative %	Total	% of Variance	cumulative %
1	1,993	66,420	66,420	1,993	66,420	66,420
2	,656	21,862	88,281
3	,352	11,719	100,000