Sources of Tourist Information About Kon Tum City for Visitors 40‌

2.4.2. Types of tourism products

Kon Tum has great potential for tourism development, but the city government has not yet built tourism products associated with the characteristics of this place. Like many localities in the region, when it comes to tourism products, it only stops at visiting available tourism resources, while specific tourism products with characteristics and quality... from these resources to sell to tourists are still limited, the current types of tourism in Kon Tum have not yet demonstrated the unique features that the city possesses.

Based on the unique values ​​of tourism resources, Kon Tum is focusing on exploiting and developing tourism products in the directions of cultural tourism, ecological tourism and resort tourism.

Sightseeing and studying indigenous culture: Kon L'lor and Kon K'tu cultural villages...

Visiting historical and cultural relics: Kon Tum Prison, Kon Tum Wooden Church - Visiting traditional festivals and folk arts and culture (Gong Festival, Elephant Racing Festival, Grave Abandonment Ceremony...).

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Although possessing many valuable intangible heritages such as: traditional crafts (weaving, knitting, carving statues...), festivals, extremely unique rituals of ethnic minorities... besides there are many products from the forest: bamboo shoots, ant salt... but up to now, the city's tourism has not created its own souvenirs. Throughout the city, there are only 2 establishments specializing in selling souvenirs to visitors, but most of them can be found in other cities in the Central Highlands region: models of the to rung zither, lithophone, brocade clothes (mainly Chinese goods), necklaces, bracelets with tiger teeth, ivory...

2.4.3. Tourism promotion work

Sources of Tourist Information About Kon Tum City for Visitors 40‌

In recent years, Kon Tum tourism promotion activities have been increasingly focused and promoted. With many forms of promotion such as organizing festivals, participating in exhibitions, through media networks, the Internet, newspapers... and especially, through programs of the Department of Culture, Sports and Tourism, the city has had many promotional activities abroad in recent years.

Through being promoted to potential markets such as ASEAN, China, Russia, Spain, Germany and the US, the number of visitors to Kon Tum has increased significantly in the past few years.

The City People's Committee has sent specialized staff to participate in survey and market research delegations to promote Kon Tum tourism such as the Farmtrip delegation in Binh Dinh, Quang Ngai and tourism survey delegations in the three countries in the Vietnam - Laos - Cambodia development triangle.

Participate in the program of association and cooperation in tourism development between the three provinces of Kon Tum - Quang Ngai - Binh Dinh to introduce and promote the tourism potential of each locality and link the promotional activities of the three provinces to attract tourists.

2.4.3.1. Promotion by state agencies

In recent years, tourism promotion activities of Kon Tum city have been carried out in many different forms through websites; publications, tourist maps; participation in competitions and trade and tourism promotion festivals...

The province has provided information promoting local tourism potential on the website of the 2010 tourism stimulus program of the General Department of Tourism, including a section introducing heritages in Kon Tum city; provided tourism information to support SANTA company in publishing the book "Vietnam Tourism Guide 2010 - VITRADI 2010"; provided tourism information of the city to be published in tourism magazines and forums; provided information and participated in writing articles for Nam Bien Dong Tourism Media Joint Stock Company to publish the book "50 years of Vietnam Tourism achievements and development".

In addition, the city sent people to participate in the Culinary Culture Festival in Vung Tau - Vietnam 2010. This is an opportunity to promote the unique culinary dishes of Kon Tum, thereby indirectly introducing the image of nature, people and culinary culture of Kon Tum to domestic and foreign tourists, calling for tourists and investors to come to Kon Tum city.

2.4.3.2. Promotion of travel companies

Travel companies have applied science and technology in promotion and advertising, the application of technology in promotion has also been interested and has achieved certain results. Most businesses have promotional websites and have initially brought about effectiveness. However, most businesses in Kon Tum city do not consider websites as a main marketing tool because the number of online orders is small, mainly still using traditional communication tools such as email, telephone, fax.

Through a survey of businesses (travel agencies and hotels) in Kon Tum city, it is shown that most businesses providing tourism services, especially international travel services, have built websites to promote their products. The utilities on the website are provided at many different levels. Some travel websites allow tourists to book tickets, make requests for itineraries, negotiate prices, choose hotels and enjoy some value-added services. For example, the website of Po Lang Kon Tum Tourism Joint Stock Company has a vivid, detailed design with full images and amenities of room types, Indochine restaurant and cafe, services and some tours for visitors to refer to. However, in general, these websites mainly stop at the level of general introduction of the company, products and product supply policies.

Many hotels and restaurants also build their own websites to promote their image and receive room and party reservations. Almost all hotels and restaurants with 3-star or higher standards in the city now have websites, and many small hotels have also started to build their own websites. The development of websites specializing in travel services is a condition that helps small and medium-sized tourism service businesses market to customers with a certain budget, instead of having to hire web design and self-management. This method helps tourists compare information more easily and with better quality when searching for information.

One of the effective ways of promotion that many businesses are applying, not just travel companies, is to use the power of social networks: Facebook, Twitter, Instagram... When searching on these websites, tourists

Travelers to Kon Tum city can find information, pictures, price lists, customer reviews... for restaurants, hotels, travel agencies, for example on Facebook: Ngoc Linh Kon Tum Tourism Joint Stock Company, Indochine cafe- Kon Tum, Eva cafe Kon Tum, Goi la Yen Vi.... These are global social networking sites so they are not limited by domain names, tourists from all over the world can access easily. Facebook and Twitter pages currently do not charge fees (except for advertising) and can adjust the language for customer groups in different regions.

Domestic guests

7%

13%

40%

20%

Internet

Friends and Family Media

20%

Travel agency

Books, newspapers, magazines


International guests

11%

17%

57%

12%

3%

Internet

Friends and relatives Media Travel companies

Books, newspapers, magazines

Chart 2.9. Sources of tourist information about Kon Tum city for visitors 40


40 Results of processing domestic and international visitor survey forms

2.5. Strengths and weaknesses in tourism development in Kon Tum city Strengths

Kon Tum City is the economic-political-social center of Kon Tum Province. Over the years, the city has always received attention and investment to build a clean-beautiful-civilized urban appearance.

With a diverse terrain, the inner city of Kon Tum is a basin, slightly sunken, quite flat; the suburbs are mountainous terrain... creating many attractive landscapes with rivers, mountains, and small waterfalls. These are especially valuable and different resources to develop specific tourism products such as: sightseeing, resort, mountain climbing, adventure.

Kon Tum is home to about 20 ethnic groups, each with different cultural heritage values ​​that have created the most unique cultural treasure in the country. That is the "Central Highlands Gong Cultural Space " - a masterpiece and intangible cultural heritage of humanity; unique traditional architectural values ​​such as: communal houses, Dai houses, tomb houses...; unique traditional festivals (Gong festival, Abandoning Graves festival, dugout canoe racing festival on Dak Bla river, water drop worshiping ceremony of the Bahnar people...); folk cultural values, oral epics, unique ethnic musical instruments... These are truly special resource values ​​of Kon Tum, the difference compared to other regions to exploit and build tourism products with their own brands.

The coexistence of many religions combined with cultural diversity has created a number of architectural works that are not only valuable in terms of religion and history but also have high aesthetic value such as: Kon Tum Wooden Church - this unique work is built entirely of wood, with classical Roman architecture combined with the traditional stilt house architecture of the Bahnar people; Kon Tum Bishop's Palace - a Western architectural work combined with traditional indigenous architecture, the highlight of the seminary is the traditional house, which can be considered a small museum of household items, farming tools, cultural objects of indigenous peoples living in the area, meticulously carved in wood, very unique....

With a particularly important military position, during the resistance wars, the Central Highlands was chosen as a strategic area, the starting point of the General Offensive to liberate the South in 1975... Therefore, in Kon Tum city today, there are still many historical revolutionary relics associated with the tradition of the nation's struggle to defend the country (Kon Tum Prison, Trung Tin base relic...). These are distinct resource values ​​to exploit to build tourism products associated with the tradition of patriotism, with the brave revolutionary spirit of generations of fathers and grandfathers...

Weaknesses

The city is located far from the country's major tourist centers and key tourist markets (Ho Chi Minh City, Hanoi, Hue, Da Nang...), so its attractiveness to tourists is limited due to difficult roads.

The terrain is diverse and complex, with many mountain passes, dangerous waterfalls and rapids... making travel very difficult and dangerous, especially in the rainy season, causing significant obstacles to tourism activities.

The river system is short and steep, the climate is divided into two distinct seasons (rainy season and dry season), so the flow of the streams is unstable (dry season causes water shortage, rainy season easily causes floods, landslides...). This disadvantage makes tourism activities difficult.

Socio-economic conditions are still difficult and underdeveloped; people's material and spiritual life is still low. Infrastructure is not really synchronous; roads to villages are quite small and not concreted; the electricity system in suburban areas is quite weak at night... The city only has a few entertainment venues, with standard quality, mainly serving the needs of local people, not yet meeting the needs of tourists.

As an area with many ethnic groups living, farming traditions, free migration, shifting cultivation, low education level, in the ethnic villages around the city, there are still many people who do not know Kinh, causing difficulties in communication. Long-standing customs, difficult to change..., greatly affect the protection of resources and environment.

environment in general and tourism resources and environment in particular such as shifting cultivation, deforestation for farming...

The development of economic sectors, especially the development of hydroelectric systems, has seriously affected the flows and landscapes of waterfalls.

Due to the need to make a living, some indigenous cultural values ​​are being lost, and being influenced by other cultures. Some purely Kon Tum rituals are being commercialized to serve at some tourist attractions (tourists pay and the locals reenact them), for example: gong performances, Bahnar weddings... Intangible culture such as festivals: water trough worship, village taboos are at risk of being lost because many villages no longer have traditional rituals.

The political security situation, social order and safety in Kon Tum are basically stable, but not really solid, significantly affecting tourism activities in general and attracting investment to develop tourism in the area in particular. People rarely go out at night. Restaurants and cafes do not open after 10pm, so in Kon Tum city there is almost no night market, no late-night dining style like many places.

According to the survey results of local communities participating in tourism activities about the biggest difficulties in the current local tourism exploitation process, the author found that: 7/20 votes chose capital issues, 3/20 votes chose policy issues, 5/20 votes chose transportation issues, 3/20 votes chose tourism operations issues and 2/20 votes chose other issues (level of socio-economic development: education, income...)... From this result, it can be seen that, from the perspective of the people, capital and transportation issues need to be given top priority in the coming time. When conducting in-depth interviews with the local community, city residents said that: there must be money to invest in infrastructure, build entertainment areas... Besides, the city government needs to invest in traffic issues because in addition to the roads in the central area being quite nice, some areas in Thang Loi and Ngo May wards have many potholes, and when it rains, the roads are flooded, making travel difficult....


10%

15%

35%

25%

15%

Capital

Policy

Transportation

Other tourism services


Chart 2.10. Assessment of difficulties in tourism development activities in Kon Tum city by local communities 41

2.6. Opportunities and challenges in developing tourism in Kon Tum city Opportunities

State management agencies for tourism in cities and provinces are increasingly improving their organizational structure and functions, effectively performing their advisory functions in managing and developing tourism in each locality.

Tourists to Kon Tum increase every year, specifically according to 2014 data, the number of tourists increased by 7.9% compared to 2013, reaching 91.3% of the plan.


41 Results of processing survey forms of local communities participating in tourism activities (total 20 forms)

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