*Capital adequacy ratio - CAR
To assess the financial strength of a bank, in addition to the main criteria presented in the above sections, there are also criteria for ensuring the level of safe operation of the system. In which, the capital safety coefficient criterion is of most interest and attention.
Currently, many credit institutions in the world have been applying capital safety standards according to the Basel Accord. There have been many versions such as Basel I, II, III and IV. To suit the actual situation in the operation and management of the banking system, there have been many selections and changes in Basel regulations to suit the situation of each country and region. However, basically, they all comply with Basel's guiding principles to achieve capital safety in the operation of the banking system.
Below are the capital adequacy ratios of 11 selected countries studied in the article:
Table 3.28. Safety coefficient of world banks from 2014 to 2020
Unit: %
STT
Bank name | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | |
1 | Bank of China | 13.87% | 14.06% | 14.28% | 14.19% | 14.97% | 14.19% | 14.28% |
2 | Hang Seng Bank | 15.70% | 22.10% | 20.80% | 20.10% | 20.20% | 20.80% | 20.00% |
3 | HSBC | 15.60% | 17.20% | 20.10% | 20.90% | 20.00% | 20.40% | 21.50% |
4 | ICBC | 14.53% | 15.22% | 14.61% | 15.14% | 15.39% | 16.77% | 13.18% |
5 | OCBC | 15.90% | 16.80% | 17.10% | 17.20% | 16.40% | 16.80% | 17.90% |
6 | Citibank | 12.80% | 15.30% | 16.24% | 16.30% | 16.14% | 15.87% | 15.61% |
7 | SMBC | 15.51% | 16.58% | 17.02% | 16.93% | 19.36% | 16.93% | 17.02% |
8 | Bangkok Bank | 17.41% | 17.87% | 18.32% | 18.17% | 17.96% | 20.04% | 18.34% |
9 | BEA | 16.70% | 17.20% | 17.40% | 17.80% | 10.80% | 20.40% | 21.90% |
10 | ANZ | 16.70% | 17.20% | 17.40% | 17.80% | 10.80% | 20.40% | 21.90% |
11 | Vietcombank | 11.35% | 11.04% | 11.13% | 11.63% | 12.14% | 9.34% | 9.70% |
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Experiences of Some Countries in the World to Ensure Safety of Loans and Lessons for Vietnamese Commercial Banks -
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Increasing capital mobilization from individual customers of commercial banks - Case study of Vietnam Joint Stock Commercial Bank for Investment and Development, Phu Tho Branch - 1 -
Testing the credit risk tolerance of Vietnamese commercial banks - Case study of Vietnam Joint Stock Commercial Bank for Industry and Trade - 21 -
Proportion of Highly Liquid Assets Before and After Deducting Loans from State Bank and Commercial Banks in the Market of Some Commercial Banks
Source: Author synthesized data from the Bank's annual reports from 2014-2020
Unit: %

Chart 3.15. Capital adequacy ratio of banks from 2014 - 2020
Source: Author synthesized data from the Bank's annual reports from 2014-2020
Overall, Vietcombank's capital adequacy ratio is lower than the other 10 banks in the research group. In 2020, the banks with high capital adequacy ratios in the top group of the 11 banks mentioned above were BEA bank - 21.9%, ANZ - 21.9% and HSBC - 21.5%. Meanwhile, Vietcombank's capital adequacy ratio was much lower, reaching 9.7% in 2020.
From 2014 to 2020, Vietcombank's capital adequacy ratio has tended to decrease, from 11.35% in 2014 to 9.7% in 2020. One of the main reasons for Vietcombank's capital adequacy ratio to decrease in the recent period is that Vietcombank's equity capital is still low, the rate of increase in equity capital is still slow compared to the growth rate of operating scale. Moreover, increasing capital for state-owned banks in general and Vietcombank in particular is facing many difficulties because the State's capital ownership ratio has reached the maximum threshold. Increasing equity capital of 4 state-owned banks, including Vietcombank, is being studied by the Government and relevant ministries and branches. Currently, the issue of increasing capital is an urgent issue being raised.
Evaluate Vietcombank's position through world ranking units and magazines:
- 2018 Ranking by The Banker
Regarding Tier 1 Capital: Vietcombank's position in the top 1000 banks in the world according to The Banker's ranking dropped from 2012 to 2017 and rose back to 403rd in 2018. According to this ranking, in 2018, Vietcombank's Tier 1 capital was only second to Vietinbank when compared to domestic banks.
Regarding Total Assets: Vietcombank's position increased continuously from 2014 to 2018 and ranked 331st out of 1000 largest banks in the world. According to this ranking, in 2018, VCB's total assets ranked after 03 state-owned commercial banks (BIDV, Vietinbank, Agribank) when compared with domestic banks.
Regarding Profit before tax: Vietcombank's profit before tax ranking has increased significantly since 2014, its profit ranking has nearly doubled, from 405th in 2014 to 205th in 2018. Compared to domestic banks, Vietcombank's profit before tax ranking is ranked Top 1 and has a gap of more than 102 places compared to the second ranked bank, Techcombank.
- Ranked by Forbes Magazine
There are 3 Vietnamese banks in Forbes magazine's Global 2000 ranking in 2019, of which Vietcombank is at #1096, far surpassing BIDV (#1716) and Vietinbank (#1769).
In the 4 ranking criteria, Vietcombank is superior in Market Value and Profit compared to the other 2 banks (Market Value is 2.1 times higher than BIDV, 3.2 times higher than Vietinbank and Profit is 1.7 times higher than BIDV, 2.4 times higher than Vietinbank).
In this list, Vietcombank's Profit ranks #1311, Assets #652 and Market Value ranks #1230.
- The Asian Banker magazine : just announced the ranking of banks
Asia-Pacific region. The list of the top 500 banks (AB500Rank) and the 500 strongest banks (Strength Rank) is based on the belief in the long-term profitability of the banks' core businesses. Some indicators with large proportions considered are total asset size (accounting for 17.5%), provisioning ratio/total bad debt (12.5%), bad debt ratio (12.5%), loan/mobilization ratio (10%), capital adequacy ratio (10%),...
Vietnam has 14 banks on the list. In terms of Strength Rank, Vietcombank is the leading bank among 14 banks and ranked 29th in the list of Strongest Banks in Asia - Pacific, up 19 places compared to the 2017 ranking.
In terms of the top bank ranking (AB500Rank), Vietcombank continues to be in the top group of Vietnamese banks on the list and ranks 169th in the regional ranking, up 19 places compared to last year.
- Company: The pioneer consulting unit on employer branding solutions and happy working environment in Vietnam together with Intage - Japan's leading market research company has just announced the survey results of "100 best places to work in Vietnam in 2018". Vietcombank continues to affirm its position as the bank with the most attractive working environment when it was voted first in the entire banking industry, second in the entire Vietnamese market with a ranking increase of 2 places compared to 2017 and in the Top 50 Vietnamese enterprises with the most attractive employer brand.
3.3. GENERAL ASSESSMENT
3.3.1. Results achieved
- Financial scale, operational efficiency:
- In terms of financial scale, Vietcombank currently ranks first in equity, first in profit, third in capital mobilization, fourth in total assets and outstanding loans among the four state-owned commercial banks. This is one of the
financial advantages to meet business expansion needs and capital safety standards set by the State Bank.
- In terms of profitability, Vietcombank is at the top of the 4 commercial banks above. Vietcombank's ROA and ROE are quite good and have a difference compared to the 3 commercial banks above.
- Products and services: The strengths of Vietcombank's products and services are low interest rates, attracting customers, and the ability to select customers in credit granting and management. At the same time, Vietcombank also has advantages in domestic and international payment products, especially related to foreign exchange and trade finance. This is clearly shown in Vietcombank's income structure over the years, with the market share of income from services, foreign exchange and gold trading accounting for a large proportion.
- Operating based on banking technology (core banking): Centralized data management, helping to improve the quality of traditional banking products and services and opening up a number of modern banking products to enrich the product portfolio of Vietcombank commercial banks thanks to the application of science and technology such as card products, electronic banking products. With financial potential and the current science and technology application environment, Vietcombank has been investing in implementing the most modern technology programs to serve customers with the best quality products and services in the digital age.
- Brand and reputation: Strong brand is one of the best banks in Vietnam for 2 consecutive years by Finance Asia Magazine, an award to honor typical banks in each country. Vietcombank is currently the bank with the best asset quality, the highest profitability among banks in the Vietnamese market and the bank with the best working environment as demonstrated by Anphabe - a pioneer consulting unit on solutions and employer branding.
employment and happy working environment in Vietnam - Japan's leading market research company voted it as No. 1 in the entire banking industry, No. 2 in the entire market in the list of "100 best new jobs in 2018". Vietcombank has been raising its position in and outside the region.
- Scale of operation :
Vietcombank is currently the leading bank in the country in terms of modern banking, highly efficient business operations, holding a leading position in many activities, especially the highest profit target in the system and far exceeding other credit institutions, the profit ratio/staff is very high, the highest among current credit institutions (average of credit institutions).
The first bank officially recognized by the State Bank of Vietnam as meeting BASEL II standards in 2018.
Large customer base, leading in many service activities such as international payments, the proportion of demand deposits in total mobilized capital is very high, the highest compared to domestic banks.
- Management and administration: Standards in management, creating corporate culture.
- Human resource quality: high labor productivity, highest operating efficiency among state-owned commercial banks.
3.3.2. Limitations
- About financial capacity:
Currently, although Vietcombank is almost leading in financial factors such as scale and efficiency among the group of 4 state-owned commercial banks. However, Vietcombank still has some limitations in financial capacity when compared with domestic private commercial banks and some commercial banks in the region and the world. Moreover, in recent times, to meet Basel II capital safety standards, Vietcombank has had to increase its charter capital to ensure safety limits in operations.
However, like BIDV, Agribank and Vietinbank, Vietcombank is also facing certain difficulties in increasing charter capital to meet capital safety standards and business requirements. One of the biggest difficulties is that the limit on the State capital ownership ratio has almost decreased to the minimum threshold. Therefore, to increase charter capital, it is necessary to reduce the State capital ownership ratio or the value of State capital contribution must increase according to the private capital contribution. In the context that the Government is advocating divestment from corporations, general companies, State-owned enterprises and the State Budget is under pressure from overspending, increasing capital through a new capital increase plan from the State budget for Vietcombank is very difficult. As the business scale continues to increase, the requirements on capital safety and system operation are increasingly strict, increasing capital and improving financial capacity are inevitable for Vietcombank. Therefore, pressure to increase financial scale will occur with Vietcombank in the near future.
- About products, services and service quality:
Not diverse and rich, mostly focusing on traditional operations, not much convenience, Vietcombank has promoted the development of new products but has not promoted its own unique benefits, products and services are not convenient for all customer classes.
- Regarding the operating network : Branches and transaction offices have not yet covered all provinces and cities, and Vietconbank transaction points still have many limitations. Regarding the operating network, Vietcombank currently has the lowest scale compared to the four state-owned commercial banks, equal to half of the Agribank network. In addition, these banks have recently merged with weak credit institutions, so the scale of operations and network has increased rapidly and significantly.
- Information technology: Information technology systems and operations have been lagging behind for a long time, the corbanking system has been operating for a long time - the operating model is still being standardized, in 2020 Vietcombank officially deployed the new corbanking system.
- Changing the operating model of the system in the operating block to standardize according to the international standard Besel 2, leading to many shortcomings in the completion of processes and personnel.
3.3.3. Causes
- About financial capacity scale:
In recent years, Vietcobank has continuously developed and improved its financial capacity through solutions such as increasing charter capital from capital sources and improving efficiency in business operations. However, due to state policy factors, the increase in charter capital has not been sufficient to improve financial capacity compared to the region.
- About products and services:
Vietcombank was formerly a foreign exchange bank, so Vietcombank's strength in previous years focused on the target of products and services serving wholesale customers and mainly on trade finance and international payment products, without diversifying products and services and customer segments such as developing wholesale and retail loans for credit institutions like commercial joint stock banks.
- On governance, risk management and performance:
Regarding management and risk management, Vietcombank's management in recent years has been relatively good with the management orientation set by Vietcombank. However, with international economic integration, foreign banks have integrated into Vietnam and private commercial banks are proactive, have different talent recruitment policies, have very high business strategies and labor productivity. Operational efficiency is a measurement of business efficiency, management and risk management. Compared to state-owned commercial banks, Vietcombank's average profit/staff performance is the highest, but compared to domestic and foreign joint stock banks, it is still low.


![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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