Colleagues are understood as people who work in the same position, have similar job content or on a related chain of operations in the organization. According to Alemi (2014), colleagues are people who share feelings, knowledge, and interests in their daily work. Colleagues are one of the factors affecting job satisfaction. The colleague factor is understood in this topic as people in the same company who have regular work relationships, care about and exchange with each other, and often contact each other, so the colleague relationship also affects overall job satisfaction.
1.2.3. Proposed research model and index to evaluate employee satisfaction at work:
1.2.3.1. Proposed research model:
Based on the theories and research models, the research topic builds an initial linear regression model with the dependent variable being job satisfaction, and the independent variable being the 6 factors affecting satisfaction above.
Nature of work
Working conditions
Training and advancement
Income and benefits
Employee satisfaction
Leader
Colleague
Figure 1.2: Proposed research model
Employee satisfaction is considered a dependent variable affected by the above 6 independent variables. Changes in these factors in a positive or negative direction will affect the level of employee satisfaction in the company.
1.2.3.2. Scale design and coding:
All observed variables in the components use a 5-point Likert scale, including 5 levels, with choices from 1 to 5 as follows:
1- Strongly disagree 2- Disagree
3- Neutral
4- Agree
5- Strongly agree
The table usually includes 2 parts: The part stating the content, and the part stating the assessments according to each content; with this scale, the respondent must indicate a choice according to the suggestions presented in the table.
Variable scale:
Independent variables of the model:
The six components of the JDI job description index are denoted as follows:
- Nature of work component (4 variables) denoted from BC1 to BC4
- Working Condition component (4 variables) denoted from DK1 to DK4
- Training – Promotion component (3 variables) denoted from DTTT1 to DTTT3
- Income and welfare components (3 variables) denoted from TNPL1 to TNPL3
- Leadership component (3 variables) denoted from LD1 to LD3
- Colleague component (3 variables): symbols from DN1 to DN3. The specific content of the scales is presented in the table below:
Factor
Constituent index | Encryption |
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Nature of work
Job suitable for professional capacity | BC1 | |
Reasonable workload | BC2 | |
Exciting and interesting work | BC3 | |
Challenging work provides opportunities for employees to develop develop | BC4 | |
Working conditions | Safe and comfortable working environment | DK1 |
Reasonable working hours | DK2 | |
Facilities and equipment meet job requirements | DK3 | |
The company ensures good safety conditions at work. | DK4 | |
Training and promotion | Training programs meet job requirements and are suitable for employees | DTTT1 |
Employees understand the requirements for promotion. | DTTT2 | |
Clear and transparent promotion and nomination policy | DTTT3 | |
Income and benefits | Salary commensurate with ability and contribution to the company | TNPL1 |
Income to cover your expenses | TNPL2 | |
Reasonable and satisfactory welfare regime | TNPL3 | |
Leader | Leadership with qualifications, capacity and vision | LD1 |
Fair treatment among employees | LD2 | |
Listen to the thoughts and opinions of subordinates | LD3 |
Colleague
Colleagues are always ready to help each other | DN1 |
Share experiences among colleagues | DN2 |
Friendly and sociable colleagues | DN3 |
Dependent variables of the model:
The variable “satisfaction” is denoted as HL1, HL2, HL3.
Satisfaction
Are you satisfied with your current job? | HL1 |
You will continue to stay with the company for a long time. | HL2 |
Do you feel comfortable while working? | HL3 |
CHAPTER 2:
ANALYSIS OF FACTORS AFFECTING THE LEVEL OF EMPLOYEE SATISFACTION AT MITRUDOOR TRADING AND TECHNICAL COMPANY LIMITED
2.1. Overview of MITRUDOOR Trading & Technical Company Limited
2.1.1. General introduction
- Trading name: MITRUDOOR Trading and Technical Company Limited
- Address: 219 Ha Huy Tap, Thanh Khe District, Da Nang City
- Phone: 05113.787.939 – HOTLINE: 0905.856.279
- Email: cuacuonmientrung@gmail.com
- WEB: https://mitrudoor.com/ - https://austdoormientrung.com
- Company logo:
2.1.2. Establishment process
Established in 2015, although the initial stage was still full of difficulties and shortages, with the help from Austdoor Group Joint Stock Company (parent company), up to now, MITRUDDOOR Trading and Technical Company Limited has gradually completed the necessary departments, ensuring the company's management system develops sustainably.
During its operation, MITRUDOOR has continuously improved the quality of its human resources, cultivated technical skills, and upgraded machinery and equipment to bring the best products to consumers. Up to now, MITRUDOOR has gradually become known to many customers.
come and choose as one of the leading brands in the field of consulting, supplying, installing and maintaining quality and reputable warranty in the Central and Central Highlands provinces such as: rolling doors in Da Nang, rolling doors in Quang Nam and constructing items for construction projects from small to large and high-end scale, ... and mechanical processing products for factories, industrial parks, etc.
With the motto: Quality - Prestige is the foundation for the existence and development of the brand. We are always committed to using high quality and stable materials provided by reputable suppliers in the country as well as in the world, always perfecting and controlling the production and installation process to produce finished products that bring satisfaction to customers.
2.1.3. Business lines:
MITRUDOOR Trading and Technical Company Limited operates under the business registration certificate No. 0401770750 issued by the Department of Planning and Investment of Da Nang city.
The company's business activities specialize in manufacturing and construction:
- Types of rolling doors: Taiwanese technology rolling doors, aluminum rolling doors with ventilation slots, solid rolling doors, etc.
- Types of technology sliding doors
- Types of rolling door motors
- Supply and installation of uninterruptible power supply (UPS) for rolling doors
- Agent, broker - Details: agent buying and selling machinery, supplies, equipment and materials specialized for rolling doors
- Repair of machinery and equipment: repair, maintenance and installation of rolling doors.
Finance and Accounting Department
(5 people)
Administrative Department
(5 people)
Sales Department
(46 people)
2.1.4. Organizational structure:
BOARD OF DIRECTORS
(02 people)
Technical Department
(82 people)
Security and cleaning team
Collaborator
Sales staff
Assembly team
put
Transport team
Operation and repair team
Diagram 2.1: Organizational structure chart of MITRUDOOR company
Total employees: 140 people (as of January 5, 2021)
● Board of Directors
- Director: In charge of general affairs, directly managing and operating the following areas: organizing and implementing production and business, scientific and technical management, processes and technology development, personnel organization, financial and accounting work, in charge of foreign affairs, and other tasks assigned by superiors.
- 01 Deputy Director: Assists the Director in managing and operating the fields of internal affairs, labor, salary, human resources; Emulation - rewards
- Discipline; Security and order; Production, business and service management; Acceptance of production results, project settlement; Training and promotion exams; Administrative management; other tasks assigned by the Company's Board of Directors.
● Administrative Department
Total number of employees: 05 human resources.
-Administrative Department: is a professional department that performs tasks under the direct management and direction of security, fire prevention and fighting, safety and labor hygiene. Synthesizes and assists the Board of Directors in managing facilities and improving the lives of employees in the company; Takes care of the health and lives of employees.
● Finance and Accounting Department
Total number of employees: 05 human resources.
Finance - Accounting Department: is a professional department that performs operations under the direct management and direction of the Branch's Board of Directors and the parent company's financial accounting department, advising the Board of Directors on financial work and accounting of the Branch, organization of staff, labor, salary, insurance, policies for employees, organization and operation of the accounting apparatus according to current accounting laws to meet the production and business model of the Branch.
● Sales department
Total number of employees: 46 human resources.
Business Department: Develop strategies and plan production business.
Company. Consulting on long-term, medium-term and short-term production and business plans. Consulting