Home / Phu Quoc

Perfecting the Tourism Management Organization System.


Information to equally share responsibilities and benefits of parties while protecting, exploiting and using tourism resources.

- Applying modern technology in collecting and processing waste.

- Have policies to restore and rejuvenate tourism resources.

- Establish a policy to mobilize capital from many sources to invest in the construction and renovation of tourist works and routes.

Maybe you are interested!

- Plan and rearrange tourist routes and destinations and have an early implementation plan to avoid wasteful investment in tourism. This is the scientific basis for the rational use and exploitation of resources, improving business efficiency as well as investment efficiency to reach a broader vision, not limited by territory.

- Implement propaganda and education policies to change previous misconceptions such as: over-exploitation of tourism resources or only knowing how to exploit for immediate profits without considering long-term consequences.

Perfecting the Tourism Management Organization System.

Phu Quoc's population is forecast to increase to about 300,000 people by 2020, of which Phu Quoc's population will be about 220,000 - 250,000 people and tourists will be about 30,000 - 40,000 people. Thus, Phu Quoc's population density will be about 480 people/km2, higher than the current average population density of the Mekong Delta.

To minimize environmental pollution and create a favorable environment for sustainable tourism development, the socio-economic development plan by 2020 focuses on the following tasks and solutions:

- Forest land must be maintained at about 37,000 hectares, accounting for about 65.7% (according to Decision 178/2004/TTg)

- Sustainable and stable agricultural and rural development at the planned level of 4,600 hectares.


- Land for tourism development must absolutely be kept according to the approved planning of 3,800 hectares. Try not to expand tourism development in areas that have not been planned, because it will not ensure water resources. At the same time, if tourism businesses are expanded and the number of visitors increases, it will cause overload and greatly affect the environmental protection of the tourism area.

- Minimize the impact of urbanization on the environment, the construction area only accounts for 18-20% of the island's natural area, of which the actual construction area is about 10-15%.

- In ecologically sensitive areas such as the Northern region; upstream forests of lakes and dams planned for construction, islands in the An Thoi archipelago do not build crowded tourist areas but mainly high-quality eco-tourism areas.

- Protecting water resources: water resources are the lifeblood of Phu Quoc Island. Maintaining the planned forest area at about 37,000 hectares until 2020 will protect the groundwater relatively well, and planning lakes in areas such as Duong Dong, Cua Can, and Suoi Lon Lake will supplement the amount of domestic water for urban areas, tourist areas, and residential areas.

- Strictly manage solid waste and liquid waste. It is necessary to plan a system for collecting liquid waste and solid waste, especially in the southern area of ​​the island with a high concentration of residents and tourist areas, to ensure environmental standards of a clean tourist island.

To ensure the preservation of natural resources and environment for sustainable tourism development, it is necessary to implement some basic policies:

There are policies to develop key economic sectors in a reasonable manner as well as to select and determine appropriate economic structures in each region. In addition to measures to exploit and use resources reasonably, there are also measures to protect the environment on the basis of sustainable development by region and territory.

There are policies regulating management organization to ensure close coordination between sectors and levels in resource management and exploitation with organizations.


implementation brings high economic and social efficiency, while ensuring the preservation of resources and environment for long-term development.

There are policies on investment and development of identified key markets, creating conditions to support the development of tourism activities in clusters and there should be specific regulations for the restoration and protection of environmental resources.

There are development policies and support links between economic sectors and management levels to unify management and control of the ecological environment.

This is a necessary solution for tourism to develop in the right direction, effectively exploiting potential while preserving and nurturing sustainable tourism resources. To do that, in parallel with industry planning, it is necessary to carry out environmental protection orientations according to the territory, in which areas that need strict protection, areas where tourism activities are restricted, etc. are identified.

For dispersed tourist destinations and in sensitive areas and points such as: source areas, concentrated population, boundaries, when making specific plans and projects, there must be synchronous solutions such as boundaries, architecture, infrastructure and environmental impact assessment reports on resources; all tourism investment projects must have approved environmental impact assessment reports.

3.2.4 Developing human resources for Phu Quoc tourism.

People are still the decisive factor, even though the business has many strengths and can come up with a correct strategy, a complete information system, these factors can only be implemented through a well-organized human resource organization. Or it can be said that the success or failure of a business depends on the organizational capacity and enthusiasm of the staff.

Currently, human resources in tourism businesses are always a difficult problem. The situation of having too many employees but lacking qualified people to meet job requirements is common. The most serious problem is that the workforce that understands two or more foreign languages, the sales marketing team, professional management department, etc. are still seriously lacking.


Human resource development must be one step ahead in the world economic situation with strong competition in terms of brainpower and creativity.

Currently, only 5% of the workforce in Phu Quoc tourism industry is professionally trained, the rest are untrained. Common reasons are labor frustration, recruiting unskilled workers, hiring people based on acquaintances, entrusting, lack of professional capacity, etc. In addition, the competition to attract business human resources in the tourism industry is increasingly fierce, as more and more foreign enterprises are participating in the tourism industry, they are willing to pay high salaries to attract qualified and skilled workers in our country's tourism enterprises.

Therefore, to improve the competitiveness of Phu Quoc tourism enterprises, it is necessary to pay special attention to training, have a plan to foster existing human resources and regularly add new personnel suitable to the general development level of the industry.

Some orientations for human resource development of Phu Quoc tourism enterprises are:

- The success of a unit depends largely on the capacity of the manager. Therefore, it is urgent to build a specific system of standards as a basis for detecting, selecting, training and developing human resources. On that basis, detect and develop human resources with adequate qualities, professional expertise and good foreign language skills. At the same time, promote training and retraining for key staff of units in the industry. In the immediate future, focus on selecting, testing and evaluating key personnel of enterprises to send them for training and retraining in tourism majors organized by the Ho Chi Minh City Tourism Vocational School or invite foreign experts to directly teach.

- Cooperate with universities with tourism majors and related majors in training and recruiting qualified workers to serve businesses. In addition, proactively seek international organizations to sponsor scholarships,


Domestic and international training programs to improve staff's professional qualifications.

- Have a satisfactory labor policy and treatment. Be ready to train and retrain. At the same time, build and adjust regulations, pay salaries and bonuses in accordance with the current salary level.

- Regularly check the skills and professional capacity of employees to have appropriate training directions. Each enterprise must develop a specific training and education plan for each type of employee and encourage employees to improve their own qualifications.

- Encourage the organization of domestic and international study tours in areas related to tourism research and management activities, to facilitate exchange and learning.

The more developed a country is, the more important the role of tourism becomes, including the tourism service industry, which contributes to the rapid development of the lever. Therefore, in the strategy of training and developing human resources for the tourism industry, the following solutions need to be implemented:

- Conduct investigations and classify the professional qualifications of personnel working or participating in tourism business in Kien Giang province and Phu Quoc district. From there, develop specific programs, and at the same time unify the teaching of tourism science for all levels, training in the direction of high specialization, combining theory and practice, ensuring comprehensive quality,...

- Strengthen cooperation and exchange of experience and expertise through business trips, surveys and participation in conferences and scientific seminars of countries with developed tourism industries; constantly apply scientific achievements.

– technology in sustainable tourism management and development.

- Issue policies to attract experienced domestic and foreign scientists with enthusiasm to participate in research to provide arguments.


trust, inventions, unique initiatives to create new breakthroughs for tourism development.

- Have a suitable arrangement for the right person, the right job, establish preferential policies for those who have made many contributions to the tourism industry, especially in the field of scientific research or in finding breakthrough tourist routes.

- Encourage formal training in tourism at university and post-graduate levels in tourism profession. This will be the core management force that will contribute significantly to the cause of innovation towards industrialization and modernization of Phu Quoc's tourism industry in the future.

- There is a plan to send young qualified staff and capable students to developed countries for undergraduate and postgraduate training as well as for internships to improve professional qualifications in tourism.

- Develop and promote a special program to raise awareness about tourism and how to behave towards tourists for all people of Phu Quoc in particular and Kien Giang in general through mass media and training systems in high schools.

3.2.5 Perfecting the tourism management organization system.

To perfect the management organization system, Phu Quoc tourism needs to pay attention to:

First, apply quality management system.

In order to improve competitiveness, the core issue is to continuously improve product quality and price. To improve product quality, in addition to regular professional training for managers and employees, it is necessary to implement quality management according to ISO. In today's rapidly changing business environment, business that is based solely on experience and intuition cannot achieve high efficiency. On the other hand, in the trend of regional and global globalization, in order to be able to compete with competitors, quality management according to ISO is considered a basic condition and a passport for businesses to penetrate and have a place.


standing in the domestic and foreign markets. In fact, recently, some businesses in the industry have successfully applied ISO quality management such as Saigon Tourist Hotels, Ben Thanh Tourist, ... bringing many practical benefits.

- To implement the application of information management and quality management according to ISO, Phu Quoc enterprises need to implement the construction of an information collection and processing system capable of collecting and promptly processing relevant information from internal to external sources. This information processing system must meet the requirements of all members of the unit, from professional staff to senior managers.

- Implement energy saving programs, effectively use resources in the hotel and tourism industry to protect the environment and save electricity costs, one of the costs that accounts for a large proportion in the hotel's cost structure.

- Proactively restructure or merge inefficient units into efficient units or sell these units to raise capital to invest in highly effective programs.

- Further develop import-export activities and services to ensure the source of equipment, materials and goods for hotels.

Second, modernize the tourism management apparatus.

- Propose to reorganize the organizational structure and raise the highest leadership body of the tourism industry to the same level as the Ministry, all tourism activities are managed by the State similar to other countries in the region, especially with the participation of scientists to ensure high efficiency.

- Quickly complete the organizational structure of Phu Quoc Development Investment Management Board in the direction decided by the Prime Minister.

- Ensure balance between direct and indirect production forces, enhance effective coordination between tourism, aviation, hotels to form growth triangles,... to minimize dumping and prevent the current situation.


Unhealthy competition, avoid monopoly, create dependent relationships to share benefits and risks.

- Clearly assign responsibilities among departments, clearly demonstrating the leadership role of the State. Quickly reform administration, while simplifying procedures for tourism businesses or tourism investments and for tourists. Continuously improve methods of strict security control and management .

- Maintain propaganda and guidance for businesses to implement legal documents, promptly recommend to superiors the contents that need to be supplemented and amended. Regularly conduct inspections and continuously monitor tourism business activities to always ensure that tourism business does not have a negative impact on the surrounding environment.

- Regularly conduct scientific research projects, organize seminars with the participation of scientists to promptly find solutions to remove bottlenecks to make Phu Quoc tourism industry operate smoothly and progress.

Third, modernize the information system serving tourism management.

- Use modern technical equipment to create a favorable environment for exchanging, storing and processing information.

- Gradually apply the e-Government model in tourism management.

- Build websites and electronic libraries to provide information about tourism in general and sustainable development in particular so that many people can participate at the same time, and it can convey information to every home without being limited by space and time.

- Establish a club of tourism businesses with the participation of the State and meet periodically to update information, exchange difficulties and effective business methods, ... to coexist and develop in healthy competition while proposing solutions and recommendations for superiors to grasp the situation closely and resolve promptly.

- Applying modern technologies in preserving relics and in managing information systems and data.

Comment


Agree Privacy Policy *