The Vietnam Bank for Social Policies for the poor through 3 research models: a model to assess the impact of credit from the Vietnam Bank for Social Policies on increasing the income of the poor, a model to estimate the impact of credit from the Vietnam Bank for Social Policies on borrowers' timely loan repayment, and a model to assess the ability of the poor to access credit sources for social policy.
1.4.1. Qualitative method
Conducting qualitative research to evaluate the credit impact of the Vietnam Bank for Social Policies on the poor based on 3 research models (assessing income increase, loan utilization efficiency (on-time loan repayment) and the ability to access credit capital of the Vietnam Bank for Social Policies of the poor) based on studies by Duvendack et al. (2011) on evidence of the impact of microfinance on the happiness of the poor, Stewart et al. (2010) on the impact of microfinance on the poor and Stewart et al. (2012) on microfinance , microsavings and microlending serving household finance effectively. The author conducted direct interviews with 4 experts in the field of poverty reduction and 6 groups of customers borrowing from the Vietnam Bank for Social Policies.
1.4.2. Quantitative method
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New Points in the Research Results of the Thesis -
Competitiveness Points of Commercial Bank Branches -
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Evaluation of Research Situation and Issues Raised for the Thesis -
Summary Table of Data Illustrating the Contents of the Thesis
Conduct quantitative research to evaluate the credit impact of the Vietnam Bank for Social Policies on the poor. The thesis builds 3 research models to evaluate the credit impact of the Vietnam Bank for Social Policies on income growth, on the efficiency of loan use (on-time loan repayment) and the ability of the poor to access credit sources for social policies. The research data was investigated and surveyed with a representative sample of 1,994 poor households borrowing from the Vietnam Bank for Social Policies.
1.5. Scientific and practical significance of the topic

1.5.1. Scientific significance
Through the application of the results of implementing preferential credit programs of the government and the construction and verification of 3 research models, the thesis shows the credit impact of the Vietnam Bank for Social Policies on the poor in increasing income and using loans effectively (paying loans on time). At the same time, it points out the ability of the poor to access credit capital from the Vietnam Bank for Social Policies.
1.5.2. Practical significance
Contribute some feasible solutions for enhancing credit from the Social Policy Bank to increase income, improve the efficiency of loan use (repay loans on time) and expand access to credit from the Social Policy Bank for the poor.
1.6. New points of the thesis: The thesis has new points compared to previous studies:
(1) The thesis studies the impact of credit from the Social Policy Bank on the poor in Vietnam, which previous studies have not yet conducted.
(2) The thesis simultaneously builds three research models (assessing income increase, on-time loan repayment and access to credit sources of the poor) to assess the credit impact of the Vietnam Bank for Social Policies on the poor.
1.7. Structure of the thesis
The thesis consists of 6 chapters.
Chapter 1: Introduction to the doctoral thesis in economics with contents such as: Necessity and reasons for choosing the topic, research objectives and questions, research objects and scope, research methods, scientific and practical significance of the topic, new points and thesis structure.
Chapter 2: Overview of research situation and review of research works related to the impact of credit on the poor according to poverty reduction programs and social issues.
Chapter 3: Theoretical basis on the impact of credit from the Social Policy Bank on the poor and research model with the following contents: Introduction to commercial bank credit and credit from the Social Policy Bank, theory of credit for the poor with theoretical and empirical studies, impact of credit for the poor, research model, experience in strengthening credit for the poor in some countries in the world and lessons learned for Vietnam.
Chapter 4: Current status of credit impact of Vietnam Bank for Social Policies on the poor with contents such as: Overview of Vietnam Bank for Social Policies, current status
Poverty and poverty reduction program in Vietnam for the period 2011-2015, the current status of credit impact of Vietnam Bank for Social Policies on the poor.
Chapter 5: Survey and test the research model on the credit impact of the Vietnam Bank for Social Policies on the poor with contents such as: preliminary research, official research and evaluation of the credit impact of the Vietnam Bank for Social Policies on the poor .
Chapter 6: Solutions to enhance credit of Vietnam Bank for Social Policies for the poor with contents such as: Orientation, goals and targets for sustainable poverty reduction in Vietnam until 2020, orientation for development of Vietnam Bank for Social Policies until 2020 and solutions to enhance credit of Vietnam Bank for Social Policies for the poor.
Chapter 1 Conclusion
Chapter 1 has shown us the contents of a doctoral thesis in economics such as: the necessity and reasons for choosing the topic, research objectives and questions, research objects and scope, research methods, scientific and practical significance of the topic, new points and thesis structure.
From the contents of chapter 1, we have clearly seen the research objectives of the thesis on the credit impact of the Vietnam Bank for Social Policies on the poor in Vietnam, the scientific and practical significance of the research on the credit impact of the Vietnam Bank for Social Policies on the poor and new points that previous studies have not done.
Chapter 2
OVERVIEW OF RESEARCH SITUATION AND SUMMARY OF RESEARCH WORKS RELATED TO
IMPACT OF CREDIT ON THE POOR
Chapter 1 has introduced us to the main contents of the doctoral thesis in economics. To have a basis for assessing the impact of credit from the Vietnam Bank for Social Policies on the poor, Chapter 2 will introduce an overview of the research situation and review the main research works related to the impact of credit on the poor in the world and in Vietnam.
Recently, in the world and in Vietnam, there have been many studies on the impact of microfinance and credit on poverty reduction programs and social issues in each country. However, most of the studies mainly focus on assessing the role of the microfinance and credit system in poverty reduction and have not specifically assessed the impact of credit on the poor through increased income, efficiency of loan use (repaying loans on time) and the ability of the poor to access credit sources. Below are the main studies related to the impact of credit on the poor according to poverty reduction programs and social issues.
2.1. According to poverty reduction programs
First, Imai et al. (2002) conducted a study on microfinance and poverty: A macro perspective. The study was conducted based on data from 48 developing countries in 2007 and was regressed using OLS and 2SLS models with the following results: (1) The study shows the relationship between total lending per capita of microfinance institutions (MFIs), community outreach (number of active borrowers) and poverty index (FGI): Total lending per capita increases, the poverty index decreases. (2) Financial development, especially increasing the credit ratio, plays an important role in the GDP growth rate of each country because it helps people, the poor, increase investment and increase income and when the government
The more money the governments of developing countries provide to MFIs, the faster the poverty rate in that country will decrease. (3) Diversifying the investment portfolio will help many poor households access MFI services and they have the opportunity to increase their income, escape poverty, and contribute to poverty reduction for the country. (4) When providing MFI services to the poor, MFIs have a sustainable financial foundation despite being affected by the global economic recession because they exploit a large market of poor and low-income people.
In addition to the achieved results, there are still some areas that the study has not mentioned: (1) The relationship between access to microfinance services (credit loans) and increased income and reduced poverty rates has not been shown and (2) No research has been conducted on the ability of the poor, especially the poorest, to access credit sources.
Second, Matin and Hulme (2003) conducted a study on the Poorest: Lessons from the Inclusive Vulnerable Group Development (IGVGD) program in Bangladesh with the following results: (1) The combination of food aid and skills training, providing microfinance services has helped increase income for the vulnerable poor and effectively reduced poverty. (2) There are different levels of poverty, so microfinance organizations need to have different forms of support for the poor such as: grants, loans, basic health care, etc. (3) The poorest people in Bangladesh often do not have access to microfinance services, so they have to borrow from outside organizations with high interest rates, short loan terms, etc., so it is difficult to invest in production and business, leading to difficulties in increasing income and repaying debts.
Besides the above results, there are still some areas that the study has not mentioned: (1) The relationship between the use of microfinance services and the increase in income for the poor has not been clarified and (2) The debt repayment of the poor after using capital from microfinance organizations and increasing income has not been evaluated.
Third, Uganda Ministry of Finance, Planning and Economic Development (2004) conducted a study on poverty reduction action plan in Uganda with the following results: (1) The Ugandan government has promoted poverty reduction by implementing
The Poverty Action Plan has contributed to reducing the poverty rate from 56% in 1992 to 38% in 2003. This plan has addressed the key challenges of poverty in Uganda by increasing agricultural productivity and household income. (2) During that period, Uganda faced many major challenges such as: unstable world markets, high population growth, increasing HIV/AIDS-related diseases, gender inequality, etc. (3) The poor mainly depend on agriculture and wage labor, so their income is also mainly from agriculture and wage labor, so it is necessary to promote the provision of microfinance services to these groups. (4) The poor have little access to public services. (5) To effectively implement the poverty reduction policy, in addition to providing microfinance services, the Ugandan government must also take other actions such as: empowering women economically, strengthening women's land ownership rights, promoting men's participation in HIV/AIDS prevention and care, etc.
In addition to the above results, there are still some areas that the study has not mentioned: (1) The study has not introduced services from government microfinance organizations and non-governmental organizations so that the poor can access and increase their income, contributing to poverty reduction for the country and (2) The study has not mentioned the savings of the poor. In life, the poor also need to save to expand the scale of investment, thereby increasing their income.
Fourth, Khandker SR (2005) conducted a study on the relationship between microfinance and poverty reduction using a panel data survey of 1,798 households in 87 villages of Bangladesh during 1991/92 and 2,599 households during 1998/99 (including households during 1991/92) with the results that: (1) Microfinance was established and developed strongly in Bangladesh in 1980 and is now the country with the most developed microfinance system in the world. Non-governmental microfinance organizations and Grameen Bank account for 86% of the market share of the microfinance market and the commercial banking system accounts for only 14%. (2) Microfinance provides small-scale services (credit and savings) to support mainly the poor, poor women and small enterprises. In addition to providing finance, the microfinance system also helps train production skills to increase labor productivity. (3) The loan level plays a decisive role.
for increasing the income of the poor in addition to family and individual factors such as land, education, gender, etc. People with low education and less land often have a higher demand for loans. (4) The microfinance system in Bangladesh provides loans through groups with small loans but high interest rates and transaction costs to maintain credit discipline among group members. (5) Besides the goal of helping the poor increase their income and escape poverty, the microfinance system in Bangladesh also promotes investment in human capital (learning), raises awareness about reproductive health, improves household welfare, increases consumption and increases asset accumulation and (6) Microfinance not only benefits program participants but also benefits non-program participants through increased local income.
In addition to the results achieved, there are still some areas that the study has not mentioned: (1) The relationship between access to microfinance services and income increase of the poor has not been shown. (2) The ability of the poor to access microfinance services has not been assessed and (3) The role of credit loans to increase income in addition to other factors has not been assessed.
Fifth, Ledgerwood and White (2006) conducted a study on the transformation of microfinance institutions: Providing the poor with a full range of financial services with the following results: (1) Transforming microfinance institutions (merging non-profit organizations into microfinance institutions) to diversify microfinance products, types of microfinance service provision, improve the distribution system, ... and most importantly, providing savings deposit services to the poor, helping the poor to save and pay for services other than credit loans. This activity has been successfully implemented in many countries such as Bolivia, Kenya, Uganda, Mongolia and several other countries, ... (2) Merging non-profit organizations into microfinance institutions helps millions of poor households in the world have the opportunity to access the services provided by these organizations, helping the poor access loans, expand investment scale and increase income, and escape poverty. (3) Savings are an important element in the financial management of any poor household, contributing to increased investment opportunities and increased income. Savings are the way
to help households escape poverty quickly and (4) The transformation helps microfinance organizations reach and attract a large number of customers who are poor and low-income people, thereby gaining market share and financial stability.
In addition to the above results, there are still some areas that the study has not mentioned: (1) The study has not shown the relationship between the provision of financial services by converted MFIs and the increase in income of the poor, contributing to poverty reduction and (2) The study has not shown the relationship between borrowing, saving and increasing income of the poor.
Sixth, Nguyen VC (2008) conducted a study on whether the government's microfinance program for the poor really fights poverty: Evidence from Vietnam by conducting quantitative research (regression tools) with data taken from the Vietnam Household Living Standards Survey (VHLSS) in 2002 and 2004 (2002: 30,000 households in 61 provinces, 2004: 9,000 households). The research results show that: (1) Microfinance is an important tool to promote production, increase income (mainly in agriculture and non-agriculture) and consumption, improve welfare for poor households, reduce poverty levels, reduce poverty gaps, and inequality. (2) In 2002, the government established the Social Policy Bank to provide microfinance with low interest rates and no collateral for the poor because the poor often do not have collateral, making it difficult to access the formal credit market (in 2004, only 12% of poor households in rural areas were able to borrow capital). (3) The poor are those who lack capital and assets, and the poor in Vietnam began to be provided with microfinance since 1995 by the Bank for the Poor, a part of the Bank for Agriculture and Rural Development. (4) From the government's provision of microfinance, the poverty rate in Vietnam has decreased from 58.1% in 1993 to 37.4% in 1998 and 19.5% in 2004.
In addition to the results achieved, there are still some areas that the study has not mentioned: (1) It has not shown the impact of microfinance on increasing the income of the poor. (2) It has not proposed solutions to increase the poor's access to microfinance because the rate of poor people in rural areas accessing microfinance is very low.



![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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