Is the Political, Cultural and Commercial Center of Quang Ninh Province

in Ha Long ward. Bai Tho Mountain also has revolutionary relics such as Flagpole, Microwave Station, Cave No. 6... associated with the history of the Ha Long people's struggle against foreign invaders from 1930 to 1975.

Many cultural works of the City such as Vietnam - Japan Labor Cultural Palace, Children's Cultural Palace, Quang Ninh Museum, Sports Stadium... are valuable attractions. To the West of the City is the relic and scenic area of ​​Loi Am Pagoda - Yen Lap Lake with towers from the Le Dynasty and beautiful islands, pine forests that are green all year round, very suitable for the needs of tourists to rest and visit.

3.1.2.3. Is the political, cultural and commercial center of Quang Ninh province.

Ha Long City has invested in building a system of markets, commercial centers, and supermarkets that operate effectively, not only serving the daily life of the people but also serving the shopping needs of tourists when coming to Ha Long such as: Ha Long I Market, Ha Long II Market, along with commercial centers and supermarkets, the City has invested in building the new Vuon Dao market in Bai Chay ward, and is building a modern multi-functional commercial center in Bai Chay area. Along with improving the operational efficiency of seaports serving the loading and unloading of goods and serving the shopping needs of tourists, Hong Gai international cruise port has been renovated and upgraded, meeting the conditions to welcome foreign tourist groups to visit Ha Long Bay and Ha Long City by ship.

The natural landscape of the city is preserved and eco-tourism areas are gradually built, such as Hung Thang, Yen Cu, Dai Dai tourist areas connected with Hoang Tan, Yen Hung eco-tourism complexes, eco-tourism spots in Cua Luc Strait. Bai Chay central beach park, Ha Long Ecological Museum and Lan Be park are being built, opening up diverse types of tourism, meeting the increasing needs of tourists.

3.1.3. Labor situation of Ha Long City

Ha Long City is a city with abundant human resources (currently over 200 thousand people), with high technical level, this will be the resource to meet the development of tourism types, promote tourism to become the main economic sector and Ha Long City will be a tourist city in the future. Abundant labor resources also help tourism businesses develop.

Table 3.1. Labor situation of Ha Long City in the period 2010 - 2014

Year

2010	2011	2012	2013	2014
Average population (thousand people)	217.9	220.7	223.8	233.9	236.5
Total number of employees (thousand people)	118.4	120.7	122.7	123.5	124.8
Labor/population ratio (%)	54.34	54.70	54.87	52.76	52.77
Number of employees in each industry (thousand people)
Agriculture, forestry and fishery	51.5	46.6	45.7	44.4	43.8
Industry - Construction	32.4	35.6	37.1	37.7	37.9
Service	34.5	38.5	39.9	41.4	43.1
Labor structure (%)
Agriculture, forestry and fishery	43.49	38.64	37.23	35.95	35.11
Industry- Construction	27.35	29.51	30.25	30.51	30.35
Service	29.16	31.85	32.51	33.54	34.54

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• Solutions for tourism development in Tien Lang - 10 zt2i3t4l5ee zt2a3gstourism, tourism development zt2a3ge zc2o3n4t5e6n7ts - District People's Committees and authorities of communes with tourist attractions should support, promote, and provide necessary information to people, helping them improve their knowledge about tourism. Raise tourism awareness for local people. * * * Due to limited knowledge and research time, the thesis inevitably has shortcomings. Therefore, I look forward to receiving guidance from teachers, experts as well as your comments to make the thesis more complete. Chapter III Conclusion Through the issues presented in Chapter II, we can come to some conclusions: Based on the strengths of available tourism resources, the types of tourism in Tien Lang that need to be promoted in the coming time are sightseeing and resort tourism, discovery tourism, weekend tourism. To improve the quality and diversify tourism products, Tien Lang district needs to combine with local cultural tourism resources, at the same time combine with surrounding areas, build rich tourism products. The strengths of Tien Lang tourism are eco-tourism and cultural tourism, so developing Tien Lang tourism must always go hand in hand with restoring and preserving types of cultural tourism resources. Some necessary measures to support and improve the efficiency of exploiting tourism resources in Tien Lang are: strengthening the construction of technical facilities and labor force serving tourism, actively promoting and advertising tourism, and expanding forms of capital mobilization for tourism development. CONCLUDE I Conclusion 1. Based on the results achieved within the framework of the thesis's needs, some basic conclusions can be drawn as follows: Tien Lang is a locality with great potential for tourism development. The relatively abundant cultural tourism resources and ecological tourism resources have great appeal to tourists. Based on this potential, Tien Lang can build a unique tourism industry that is competitive enough with other localities within Hai Phong city and neighboring areas. In recent years, the exploitation of the advantages of resources to develop tourism and build tourist routes in Tien Lang has not been commensurate with the available potential. In terms of quantity, many resource objects have not been brought into the purpose of tourism development. In terms of time, the regular service time has not been extended to attract more visitors. Infrastructure and technical facilities are still weak. The labor force is still thin and weak in terms of expertise. Tourism programs and routes have not been organized properly, the exploitation content is still monotonous, so it has not attracted many visitors. Although resources have not been mobilized much for tourism development, they are facing the risk of destruction and degradation. 2. Based on the results of investigation, analysis, synthesis, evaluation and selective absorption of research results of related topics, the thesis has proposed a number of necessary solutions to improve the efficiency of exploiting tourism resources in Tien Lang such as: promoting the restoration and conservation of tourism resources, focusing on investment and key exploitation of ecotourism resources, strengthening the construction of infrastructure and tourism workforce. Expanding forms of capital mobilization. In addition, the thesis has built a number of tourist routes of Hai Phong in which Tien Lang tourism resources play an important role. Exploiting Tien Lang tourism resources for tourism development is currently facing many difficulties. The above measures, if applied synchronously, will likely bring new prospects for the local tourism industry, contributing to making Tien Lang tourism an important economic sector in the district's economic structure. REFERENCES 1. Nhuan Ha, Trinh Minh Hien, Tran Phuong, Hai Phong - Historical and cultural relics, Hai Phong Publishing House, 1993 2. Hai Phong City History Council, Hai Phong Gazetteer, Hai Phong Publishing House, 1990. 3. Hai Phong City History Council, History of Tien Lang District Party Committee, Hai Phong Publishing House, 1990. 4. Hai Phong City History Council, University of Social Sciences and Humanities, VNU, Hai Phong Place Names Encyclopedia, Hai Phong Publishing House. 2001. 5. Law on Cultural Heritage and documents guiding its implementation, National Political Publishing House, Hanoi, 2003. 6. Tran Duc Thanh, Lecture on Tourism Geography, Faculty of Tourism, University of Social Sciences and Humanities, VNU, 2006 7. Hai Phong Center for Social Sciences and Humanities, Some typical cultural heritages of Hai Phong, Hai Phong Publishing House, 2001 8. Nguyen Ngoc Thao (editor-in-chief, Tourism Geography, Hai Phong Publishing House, two volumes (2001-2002) 9. Nguyen Minh Tue and group of authors, Hai Phong Tourism Geography, Ho Chi Minh City Publishing House, 1997. 10. Nguyen Thanh Son, Hai Phong Tourism Territory Organization, Associate Doctoral Thesis in Geological Geography, Hanoi, 1996. 11. Decision No. 2033/QD – UB on detailed planning of Tien Lang town, Hai Phong city until 2020. 12. Department of Culture, Information, Hai Phong Museum, Hai Phong relics - National ranked scenic spot, Hai Phong Publishing House, 2005. 13. Tien Lang District People's Committee, Economic Development Planning - Culture - Society of Tien Lang district to 2010. 14.Website www.HaiPhong.gov.vn APPENDIX 1 List of national ranked monuments STT Name of the monument Number, year of decisiondetermine Location 1 Gam Temple 938 VH/QĐ04/08/1992 Cam Khe Village- Toan Thang commune 2 Doc Hau Temple 9381 VH/QĐ04/08/1992 Doc Hau Village –Toan Thang commune 3 Cuu Doi Communal House 3207 VH/QĐDecember 30, 1991 Zone II of townTien Lang 4 Ha Dai Temple 938 VH/QĐ04/08/1992 Ha Dai Village –Tien Thanh commune APPENDIX II STT Name of the monument Number, year of decision Location 1 Phu Ke Pagoda Temple 178/QD-UBJanuary 28, 2005 Zone 1 - townTien Lang 2 Trung Lang Temple 178/QD-UBJanuary 28, 2005 Zone 4 – townTien Lang 3 Bao Khanh Pagoda 1900/QD-UBAugust 24, 2006 Nam Tu Village -Kien Thiet commune 4 Bach Da Pagoda 1792/QD-UB11/11/2002 Hung Thang Commune 5 Ngoc Dong Temple 177/QD-UBNovember 27, 2005 Tien Thanh Commune 6 Tomb of Minister TSNhu Van Lan 2848/QD-UBSeptember 19, 2003 Nam Tu Village -Kien Thiet commune 7 Canh Son Stone Temple 2160/QD-UBSeptember 19, 2003 Van Doi Commune –Doan Lap 8 Meiji Temple 2259/QD-UBSeptember 19, 2002 Toan Thang Commune 9 Tien Doi Noi Temple 477/QD-UBSeptember 19, 2005 Doan Lap Commune 10 Tu Doi Temple 177/QD-UBJanuary 28, 2005 Doan Lap Commune 11 Duyen Lao Temple 177/QD-UBJanuary 28, 2005 Tien Minh Commune 12 Dinh Xuan Uc Pagoda 177/QD-UBJanuary 28, 2005 Bac Hung Commune 13 Chu Khe Pagoda 177/QD-UBJanuary 28, 2005 Hung Thang Commune 14 Dong Dinh 2848/QD-UBNovember 21, 2002 Vinh Quang Commune 15 President's Memorial HouseTon Duc Thang 177/QD-UBJanuary 28, 2005 NT Quy Cao Ha Dai Temple Ben Vua Temple Tien Lang hot spring div.maincontent .p { color: black; font-family:"Times New Roman", serif; font-style: normal; font-weight: normal; text-decoration: none; font-size: 14pt; margin:0pt; } div.maincontent p { color: black; font-family:"Times New Roman", serif; font-style: normal; font-weight: normal; text-decoration: none; font-size: 14pt; margin:0pt; } div.maincontent .s1 { color: black; font-family:"Times New Roman", serif; font-style: normal; font-weight: normal; font-size: 16pt; } div.maincontent .s2 { color: black; font-family:"Times New Roman", serif; font-style: italic; font-weight: bold; text-decoration: none; font-size: 14pt; } div.maincontent .s3 { color: black; font-family:"Times New Roman", serif; font-style: italic; font-weight: normal; text-decoration: none; font-size: 14pt; } div.maincontent .s4 { color: black; font-family:"Times New Roman", serif; font-style: normal; font-weight: normal; font-size: 14pt; } div.maincontent .s5 { color: black; font-family:"Times New Roman", serif; font-style: normal; font-weight: bold; font-size: 14pt; } div.maincontent .s6 { color: black; font-family:"Times New Roman", serif; font-style: normal; font-weight: normal; text-decoration: none; font-size: 14pt; } div.maincontent .s7 { color: black; font-family:"Times New Roman", serif; font-style: normal; font-weight: bold; text-decoration: none; font-size: 14pt; } div.maincontent .s8 { color: black; font-family:"Times New Roman", serif; font-style: normal; font-weight: normal; text-decoration: none; font-size: 9pt; vertical-align: 6pt; } div.maincontent .s9 { color: black; font-family:"Times New Roman", serif; font-style: normal; font-weight: bold; text-decoration: none; font-size: 12pt; } div.maincontent .s11 { color: black; font-family:"Times New Roman", serif; font-style: normal; font-weight: normal; tex
• Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015 zt2i3t4l5ee zt2a3gsnon-credit services, joint stock commercial bank zt2a3ge zc2o3n4t5e6n7ts At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income. Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015 Unit: Billion VND 140 120 100 80 60 40 20 0 63.3 80.34 89.29 110.08 131.99 2011 2012 2013 2014 2015 Profit before tax (Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24]) However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services". 2.2. Current status of non-credit service development at BIDV Tien Giang. 2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times. Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,... 2.2.1.1. Payment services: In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc. Chart 2.3. Net income from payment services in the period 2011-2015 Unit: Million VND 6000 5000 4000 3000 2000 1000 0 3922 4065 4720 5084 5324 2011 2012 2013 2014 2015 Net income from payment services (Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24]) Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment. 2.2.1.2. Treasury services: BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17]. Chart 2.4. Net income from treasury services in the period 2011-2015 Unit: Million VND 350 300 250 200 150 100 50 0 105 122 309 289 279 2011 2012 2013 2014 2015 Net income from treasury services (Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24]) However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services. 2.2.1.3. Guarantee and trade finance services: BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance. Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015 Unit: Million VND 14000 12000 10000 8000 6000 4000 2000 0 5193 5695 2742 3420 8889 3992 11604 12206 5143 5312 2011 2012 2013 2014 2015 Net income from guarantee services Net income from Trade Finance (Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24]) Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area. are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future. 2.2.1.4. Card and POS services: As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services. In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system. Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments. Chart 2.6. Net income from card services in the period 2011-2015 Unit: Million VND 3500 3000 2500 2000 1500 1000 500 0 687 1023 1547 2267 3104 2011 2012 2013 2014 2015 Net income from card services (Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24]) Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25]. Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area. Unit: Machine STT Bank name Number of ATMs Cumulative number of ATM cards POS machine 1 BIDV Tien Giang 23 97,095 22 2 BIDV My Tho 7 21,325 0 3 Agribank Tien Giang 29 115,743 77 4 Vietinbank Tien Giang 16 100,052 54 5 Dong A Tien Giang 26 97,536 11 6 Sacombank Tien Giang 24 88,513 27 7 Vietcombank Tien Giang 15 61,607 96 8 Vietinbank - Tay Tien Giang Branch 6 46,042 38 (Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21]) Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6). div.maincontent .content_head3 { color: black; font-family:"Times New Roman", serif; font-style: normal; font-weight: bold; text-decoration: none; font-size: 14pt; } div.maincontent .p { color: black; font-family:"Times New Roman", serif; font-style: normal; font-weight: normal; text-decoration: none; font-size: 14pt; margin:0pt; } div.maincontent p { color: black; font-family:"Times New Roman", serif; font-style: normal; font-weight: normal; text-decoration: none; font-size: 14pt; margin:0pt; } div.maincontent .s1 { color: black; font-family:"Courier New", monospace; font-style: normal; font-weight: normal; text-decoration: none; font-size: 14pt; } div.maincontent .s2 { color: black; font-family:"Times New Roman", serif; font-style: italic; font-weight: normal; 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• Managing cultural activities at the Center for Culture, Sports and Tourism of Phu Ninh district, Phu Tho province - 1
• Improving business efficiency of Vietnam Technological and Commercial Joint Stock Bank - 2
• Ethical risk management in business operations of Vietnamese commercial banks - 28

( Source: Ha Long City Statistical Yearbook )

Ha Long City has a young and abundant labor force, the number of people of working age accounts for a large part of the total population of Ha Long City and has tended to increase in recent years. In 2012, the ratio of labor to population of Ha Long City reached 54.87%. However, in 2013 and 2014, the ratio of labor to population of Ha Long City decreased but not significantly. It can be said that the number of people of working age over the years has remained relatively stable.

The labor structure of Quang Ninh province is dominated by laborers in the agricultural, forestry and fishery sector due to the characteristics of the agricultural, forestry and fishery sector which requires a lot of unskilled labor and the province's location near the sea also contributes to the development of this sector. The second position is the service sector with the number of workers in 2014 being 43.1 thousand people, accounting for 34.54% and the third position is laborers in the industrial and construction sector. Through table 3.1, we can see that the number of workers in Ha Long city participating in the service sector over the years tends to increase. Ha Long city, with its rich cultural and tourism resources, also attracts a large labor force to the service sector. It can be said that the labor structure of Ha Long city tends to shift from the agricultural, forestry and fishery sector to the industrial-construction and service sector. The tourism industry has contributed significantly to creating jobs for a large number of workers in the city.

3.1.4. Infrastructure of Ha Long City

Currently, tourists can reach Ha Long by both road and sea. Ha Long City is connected to other localities in the province and neighboring provinces through a network of national highways and roads, but many roads are currently in a state of disrepair, significantly increasing

travel time on the way to Ha Long. There are currently 3 main national highways with the route with the largest traffic volume being the route from Hanoi to Ha Long (160 km), Hai Phong to Ha Long (30-70 km) and Mong Cai to Ha Long (170 km). Due to the poor condition of the roads, the average traffic speed is usually only 50 km/h, making travel time more time consuming even on a short distance. There is currently no express train route to Quang Ninh (although there is currently a railway route for cargo ships). Tourists can also reach Ha Long by sea through various ports in the province, such as Hong Gai, Bai Chay, and Tuan Chau ports. Among them, Bai Chay and Tuan Chau ports have good infrastructure, other ports are still lacking in facilities, not enough and do not have the necessary signs and information, often in foreign languages, for international tourists. Because there is no airport, all tourists use air to Noi Bai International Airport - Hanoi and Cat Bi Airport - Hai Phong, and then go to Ha Long city by road.

Regarding transportation, tourists can go to Ha Long city by taxi, bus, rental car or cruise ship. To visit the bay, tourists can use overnight boats or regular tourist boats. Regarding the quality of tourist services, overnight boats on the bay often provide high-quality services, however, buses and other means of transportation do not meet the full range of amenities and services are still poor. Although there are bus routes from Hanoi to Ha Long and other cities in Ha Long city, there are no adequate signs and bulletin boards at bus stations in tourist areas with international tourists.

to provide necessary information and route guidance in foreign languages.

The city has many modern tourist areas, hotels, and restaurants that have been put into use with high efficiency such as Tuan Chau and Hoang Gia international tourist areas, hotels such as Saigon - Ha Long, Novotel, Ha Long Dream, Post Office, Ha Long Pearl, Ha Long Plaza, Van Hai, Bach Dang... Over the years, Ha Long City's tourism infrastructure has always been consolidated and upgraded. If in 2010 there were only 196 tourist accommodation establishments, 13 hotels with 1 to 4 star standards, 1,834 rooms with 3,118 beds, 152 restaurants, 169 cruise ships, by 2014 it had increased to 485 accommodation establishments, 73 hotels with 1 to 4 star standards, 1 hotel with 5 star standards, more than 9,200 rooms with 16,800 beds, more than 600 restaurants, more than 500 cruise ships capable of receiving tens of thousands of guests per day. Over the past 4 years, the city's tourism infrastructure has increased significantly. The number of accommodation establishments increased by 289 establishments with a high growth rate of 247.45%. The number of hotels, restaurants, and cruise ships also increased at a high rate. The total capital Ha Long city invests in tourism every year reaches over 2,000 billion VND.

3.1.5. Situation of tourists coming to Ha Long city

In the tourism business, the number of tourists is a decisive factor affecting the revenue, profit and survival of tourism businesses. The increasing number of tourists means that businesses have focused on improving the quality of their services. Ha Long City with many advantages for tourism business development has attracted a large number of visitors every year.

Table 3.2. Number of tourists to Ha Long city in the period 2010 - 2014

Year

Number of visitors (thousand)	Increase or decrease absolute sequence (thousand times)	Continuous development speed (%)
2010	1.411	-	100

2011

1,528	117	108.2
2012	2.111	583	138.1
2013	2,331	220	110.4
2014	2,873	542	123.2

( Source: Department of Culture, Sports and Tourism of Quang Ninh )

Through table 3.2, we can see that the number of tourists to Ha Long city in the period 2010-2014 tends to increase in quantity. In particular, in 2011, the number of tourists to Ha Long city increased by 38%. This shows that Quang Ninh tourism in general and Ha Long city tourism in particular are increasingly attractive and appealing to tourists. The increasing number of tourists to Ha Long city is a favorable condition for tourism businesses to develop.

Chart 3.1: Growth rate of tourists in Ha Long city, period 2010-2014 (Unit:% )

( Source: Department of Culture, Sports and Tourism of Quang Ninh )

Based on chart 3.1, it can be seen that the growth rate of tourists to Ha Long city has increased over the years, the highest growth rate was 138.1% in 2012, the reason is that in 2012, the People's Committee of Quang Ninh province oriented tourism development "Innovation and improvement of tourism service quality". It can be said that in 2012,

2012 is a landmark year for Ha Long tourism. The tourism industry has established intra-provincial tourism routes to more closely connect cultural heritages between regions in the province such as: Uong Bi - Ha Long - Van Don; Yen Tu - Cua Ong - Van Don; Uong Bi - Yen Hung - Cua Ong... or intra-provincial tours such as Ha Long - Mong Cai; Van Don - Quan Lan; Ha Long - Minh Chau; Ha Long Bay - Tuan Chau... with many new and diverse product packages that have attracted a large number of visitors to visit and experience. By 2013, this rate decreased by 27.7% compared to 2012 due to the impact of the economic crisis with inflation, the number of domestic tourists decreased significantly. But by 2014, inflation was controlled, the rate of tourist growth returned, increasing by 12.8% compared to 2013.

3.2. Current status of tourism business development in Ha Long City, Quang Ninh Province

3.2.1. Develop the number of tourism businesses in the area

3.2.1.1. Development situation of the number of tourism businesses

Tourism businesses are an important factor in the formation and development of the tourism industry, because businesses are the ones that contribute greatly to increasing the revenue of the city as well as the province. The purpose of this section is to examine the change in the number of tourism businesses in Ha Long city.

Table 3.3: Number of tourism businesses in Ha Long City in the period 2010 - 2014

Unit: enterprise

Year

Total Enterprises	Increase absolute reduction	Playback speed continuous development (%)	Rate of increase and decrease absolute base (%)
2010	238	-	100.00	100.00

2011

277	39	116.39	116.39
2012	282	5	101.81	118.48
2013	287	5	101.77	120.59
2014	315	28	109.76	132.35

( Source: Ha Long City Statistics Office )

Through table 3.3 on the number of tourism businesses over the years, we can see that the total number of tourism businesses tends to increase from 2010 to 2014. In 2010, there were 238 businesses, but by 2014, the number of tourism businesses had increased to 315 businesses, an increase of more than 77 businesses in just 5 years. This is a relatively high increase compared to other tourist cities and provinces across the country.

Since 2009, the global economy has been in a crisis, so all people's needs have been cut. Faced with this situation, the tourism industry in Quang Ninh has also encountered many difficulties. Many tourism businesses have fallen into a state of ineffective business operations leading to bankruptcy. However, the tourism industry in Ha Long city has continued to develop, leading to an increase in tourism businesses. In 2011, the number of tourism businesses increased by 116.39%, up to 277 businesses. In 2011, the local government also invested in promoting the development of the tourism industry to create conditions for existing businesses to continue to promote their competitiveness and create favorable conditions for new businesses to enter the tourism business sector.