large volume of goods, especially export goods. Research to improve farming tools to suit household economy, farm economy in each region...
To promote growth in the agricultural and forestry production sector in the coming time, it is necessary to: Promote scientific and technological services, technical support, training and transfer to farmers; Select and apply advanced technical advances and advanced technologies in production. Promote research and application of preservation and processing technology for agricultural products; Have policies to encourage the application of advanced, modern, less polluting technologies, and technologies with high knowledge content in the product cost structure. Do not import old, used equipment, equipment with old, outdated technology; Have attractive incentive policies to attract the brainpower of officials inside and outside the province to participate in developing industrial production in the area. In particular, it is necessary to have preferential policies and regimes for experts, artisans, and skilled workers to work or settle permanently in Cao Bang.
Regarding research on plant and animal breeds, it is necessary to develop a suitable breed structure for each crop, properly implement technical processes to meet the physiological needs of each type of crop, inspect shipments and each herd of livestock before supplying to producers, select and establish a profile for breeding pigs and cows, and resolutely handle (reject) shipments and livestock breeds that do not meet quality standards.
3.2.2. Expanding agricultural product consumption markets
Expanding the market is one of the conditions that strongly promote the consumption of agricultural products for farmers. Therefore, in the system of synchronous solutions to transform the structure of crops and livestock, this solution cannot be absent. In the process of implementing this solution, it is necessary to pay attention to:
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Training and Professional Development of Land Price Management Team -
Investment and Efficiency Estimates for Agricultural and Forestry Production Development Planning Scheme -
Factors to Consider When Developing and Implementing Laws on Land Use Rights Registration -
Some Policies on Agricultural Land Use Rights
For the provincial market, organize a smooth and widespread system of regulating and circulating food between regions in the province, by encouraging food trading companies and small traders to establish a network of agents and stores in villages and commune centers, creating favorable conditions for people to buy food, ensuring regular supply.
Consistently provide enough food at stable prices for non-agricultural labor, large specialized areas, industrial crops and farmers in remote areas lacking food. Form a service network to fully meet the increasing daily needs of meat, fish, eggs, milk, etc. of the people.

Transporting goods from Cao Bang to provinces and cities across the country is only by road, so there are many difficulties. Therefore, it is necessary to pay attention to producing high-quality products that are less damaged during transportation or increase processing and preservation.
For livestock and poultry, before transporting, it is necessary to pay attention to improving the animal's physical condition, using appropriate means of transport, and appropriate transportation modes to ensure safety. The province must have a plan to invest in and build food processing facilities and canned food production facilities to increase the value of the province's agricultural products.
For foreign markets: Cao Bang has the largest market potential, especially the Chinese market, so it is necessary to promote international cooperation, focusing on cooperation with China. The Chinese market is a large and relatively "easy" market. Cooperating with China, Cao Bang farmers will have a great opportunity, which is to be able to produce large products, providing China with higher quality products due to reduced transportation costs. Cao Bang products harvested in the fields will be available on the other side of the border after only a few hours. In particular, cooperating with China, Cao Bang farmers will know the requirements of exporting goods and the needs of the world market to proactively adjust the effective exploitation of their potential.
In addition, it is necessary to develop information networks, improve marketing skills, encourage businesses to directly trade and contact foreign markets, both to improve business communication skills and to master market prices, to sign economic contracts and plan product development strategies.
3.2.3. Implement land consolidation, plot exchange, production cooperation, and economic development
camp
From the reality of agricultural production in the country in general and Cao Bang province in particular, it can be seen that fragmented land will not be able to produce large quantities of goods with uniform quality, and it is difficult to form specialized areas. Implementing land consolidation will create conditions for concentrated commodity production by region, according to rural conditions. Therefore, in the coming time, the province needs to pay attention to land consolidation solutions, continue to mobilize farmers to voluntarily implement land consolidation and establish cooperatives or cooperatives to encourage land consolidation to form farms. It is especially necessary to pay attention to the development of medium and small-scale farms, strongly implementing the model of linking to build modern concentrated livestock farms. Develop plans for farm economic development areas to promote the advantages of crops and livestock suitable to the climate and land to produce many products with quality, value and competitiveness in the market.
3.2.4. Building policies to attract investment capital in agriculture
To produce goods in large quantities, it is necessary to know how to exploit capital sources and use them effectively, including capital from the people, budget capital, credit capital, and foreign investment capital. The demand for investment capital for irrigation, transportation, farm construction, purchase of machinery, equipment, seeds, materials, preservation, and post-harvest processing is increasing day by day. To meet the demand for capital, it is necessary to improve the quality of banking operations and expand new banking services. Credit institutions actively mobilize capital, proactively work with enterprises, cooperatives, and individual households to overcome difficulties, and promote lending to develop production and business. Implement well lending to transform the structure of crops and livestock and lending policies for poor households.
Create an attractive environment to attract foreign direct investment (FDI); official development assistance (ODA) in agriculture. Investment capital from the budget and foreign ODA aid are mainly used to upgrade socio-economic infrastructure, create a favorable environment for investors, and avoid scattered investment. It is necessary to strongly transfer capital from state-owned enterprises to investment credit... to stimulate investment,
Expanding lending to economic sectors in priority areas such as industrial crop and fruit tree planting, agricultural, forestry and fishery processing. Foreign direct investment is mainly used in production and processing facilities for export, investment in eco-tourism and sightseeing areas, etc. to take advantage of technology, management skills, introduce and expand the market for their products.
3.2.5. Build a preservation and processing system, ensuring synchronization between factories and raw material areas to save transportation costs and reduce loss rates.
When building a processing plant, it is necessary to consider the ability to process other seasonal products to take advantage of machine capacity. Diversify processed products, combine processing of other agricultural and food products to take advantage of equipment, human resources, save investment capital, and reduce product costs. Upgrade transportation and preservation systems, apply new techniques.
To develop the processing of aquaculture products in the province, it is necessary to develop detailed plans for stable raw material areas for the processing industry. Build livestock models combined with waste treatment using Biogas systems in localities; The Provincial People's Committee provides partial support for breeds, land, barns, etc.; Develop animal feed production using domestic materials to reduce product costs; Diversify product types; Link production with processing by signing production contracts between processing facilities and aquaculture facilities to create a stable market for farmers; Strengthen inspection and control of the environment, food hygiene and better management of veterinary drugs.
3.2.6. Construction of facilities, technical infrastructure and structures serving agriculture
Good infrastructure not only facilitates production and circulation but also improves rural life, reduces the gap between rural and urban areas, and facilitates the circulation of goods between regions. Cao Bang province has determined to increase investment in building a system of economic and social infrastructure in rural areas associated with
New rural development program. Prioritize infrastructure investment for concentrated commodity production areas, and at the same time have preferential policies to attract capital from economic sectors to invest in the agricultural sector.
For a purely agricultural province like Cao Bang, irrigation work must be given top priority. Therefore, irrigation work is always of interest to Party committees, authorities, and people's organizations. In the past period, many irrigation works have been built and completed and put into operation, increasing irrigation capacity to increasingly meet the needs of agricultural production.
In the coming time, it is necessary to continue to promote planning and management of the implementation of irrigation system construction planning to serve production, economic development and people's lives. Review and supplement irrigation planning, have plans to repair, upgrade and build new irrigation works to gradually meet the development requirements of agriculture as well as create a solid foundation for the process of restructuring crops and livestock towards commodity production.
Strengthen the application of scientific and technical advances in the construction of irrigation systems and irrigation work suitable for each type of crop and livestock, improve economic efficiency, create specialized areas with large and concentrated volumes of goods; proactively prevent and limit the harmful effects of nature.
Improve rural power grid system, quickly bring telecommunications, postal and postal telecommunications systems to rural areas:
Regarding transportation: it is necessary to strengthen the maintenance and upgrading of existing works to maximize their operational capacity and effectiveness, and at the same time, it is necessary to plan, expand and build new essential traffic routes with priority given to key key projects. Build roads to all districts, communes, villages and hamlets that currently do not have access to cars.
3.2.7. Promote vocational training, improve the quality of human resources, and link training with the use of human resources.
Cao Bang is a mountainous border province with many limitations in financial resources and resources that are just beginning to be exploited, human resources play a very important role. Therefore, building a human resource development plan for Cao Bang province until 2020 is extremely necessary in the province's socio-economic development strategy.
The labor structure in the agricultural, forestry and fishery sector in the province accounts for the highest proportion (80.4%) of the total labor force. Thus, the human resources in agriculture in Cao Bang can be said to be quite abundant, but the professional level is still low, the rate of untrained labor in Cao Bang is very high, accounting for more than 80%, there is a lack of technical and highly skilled labor, the labor utilization coefficient in the new rural areas is about 70%, labor productivity is low. The technical level of the labor force in Cao Bang has a huge difference between urban and rural areas. The low technical level of the rural labor force is a major obstacle to economic development and the process of restructuring crops and livestock in the province.
Building high-quality human resources to meet the industrialization and modernization of rural agriculture to improve the quality of human resources in the agricultural sector of Cao Bang has now become an urgent requirement, opening up favorable conditions for restructuring crops and livestock to develop commodity agriculture. To do so, it is necessary to have appropriate policies to foster, retrain and support the effective use of existing human resources, organize retraining for middle-aged technical staff in the form of short-term training, specialized training at universities, research institutes, and update scientific information. At the same time, strive to promote professional training for agricultural workers in many forms.
Strengthening facilities, teaching equipment, and vocational training facilities in various fields to serve the socio-economic development of the province. Having a policy of prioritizing the development of vocational training in the province. Upgrading vocational training centers with sufficient capacity to become vocational schools so that the centers have the right to decide on the granting of vocational certificates.
Every year, allocate an appropriate amount of capital for vocational training. Identify key occupations and orient appropriate vocational training programs. Focus on training, retraining and retraining to improve capacity and qualifications, especially knowledge of market economy... for the team of state management officials, the team of enterprise managers, training technical staff, skilled workers, and labor force in occupations that are lacking in the province such as agricultural and food processing. Strengthen the connection between training institutions and production establishments. Enhance the capacity of officials at all levels and sectors in project formation, construction and management activities to further accelerate project attraction and implementation activities.
On the other hand, Cao Bang needs to implement some more open policies to attract talent, including signing research contracts on major, pressing issues that bring high efficiency to society.
At the same time, in the coming time, Cao Bang needs to bring intellectuals to rural areas, especially difficult areas, each commune needs to have at least 1 agricultural engineer as the core for changing the way of doing business, creating favorable conditions for converting the structure of crops and livestock to continuously increase productivity, quality of agricultural products, increase income per unit of cultivated area for farmers.
In addition, the province needs to develop policies and allocate a portion of the provincial budget to provide incentives on salaries, bonuses and other cash allowances for experts and talents who come to the province to work and conduct research. Prioritize increasing budget spending on education and training, paying special attention to the issue of retraining for working personnel. Complete and develop the labor market information network and services on training, job search and referral.
CONCLUDE
Economic restructuring in general and restructuring of crops and livestock towards commodity production in particular is one of the main contents and orientations of industrialization and modernization of our country in the early years of the 21st century.
As one of the poorest provinces in the country, agricultural production is the main, the starting point of the Cao Bang economy is very low, the agricultural economic structure is still backward, not shifting in time to the rapid fluctuations of market demand inside and outside the province as well as internationally. Commodity production has not developed strongly, the quality is low, the cost of products is still high, the volume of goods is small, and competitiveness in the market is still poor. Therefore, transforming the economic structure in agriculture in a reasonable way to suit market demand to eliminate hunger and reduce poverty, increase income and enrich farmers in the province is the top concern of the Party Committee, government and people in the province. That is also an objective requirement that needs to be resolved to pave the way for long-term and sustainable development for the province's economy, joining the general development pace of the whole country in the cause of industrialization and modernization of the country.
Realizing the importance of that, in recent years, the Provincial Party Committee, the People's Council and the Provincial People's Committee have had many policies and solutions to promote the process of transforming the structure of crops and livestock, thereby achieving certain successes on the agricultural production front: the agricultural production structure of Cao Bang has shifted strongly towards reducing the proportion of crops and increasing the proportion of livestock, increasing rice productivity and output, the arrangement, reorganization, and change of crop area structure, reasonable crop seasons, aquaculture and fisheries exploitation have also developed; the structure of output value and labor structure by economic sector of the province have also shifted in a progressive direction; agricultural commodity products have created raw materials for a number of processing factories to go into stable production, increasing income in the area, the relationship of mutual impact

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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