1.2.3 Credit risk assessment
1.2.3.1 Overdue debt and overdue debt ratio
a/ Expired Debt
Overdue debts are debts that are not repaid on time, are not allowed and are not eligible for debt extension. For strict management, overdue debts in the Vietnamese commercial banking system are classified by time and divided by maturity into the following overdue levels:
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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The impact of online banking service quality of Vietnam Development Investment Bank on customer satisfaction in Ho Chi Minh City market - 14 -
The impact of job satisfaction on employees' intention to quit Saigon Commercial Joint Stock Bank - 16 -
Accelerating the Equitization of State-owned Commercial Banks to Increase Flexibility and Efficiency in Banking Operations. -
Assessing the impact of social capital on the operations of commercial banks in Ho Chi Minh City - 21
- Overdue debt from 10 days to 90 days: Overdue debt from 10 days to 90 days is the main item of Debt in group 2 - Debt requiring attention
- Debt overdue from 91 to 180 days: Debt overdue from 91 to 180 days is the main item of Debt in group 3 - Substandard debt : debts that are assessed by credit institutions as being unable to recover principal and interest when due and are likely to lose a part of principal and interest. Including: Debts overdue from 91 to 180 days; Debts with restructured repayment terms overdue less than 90 days according to the restructured term

- Debts overdue from 181 to 360 days: Debts overdue from 181 to 360 days are the main item of Debt in Group 4 - Doubtful Debt . Debts are assessed by credit institutions as having a high possibility of loss. Including: Debts overdue from 181 to 360 days; Debts with restructured repayment terms overdue from 90 to 180 days according to the restructured term.
- Debt overdue for more than 360 days Debt overdue for more than 360 days is the main item of Debt in Group 5 - Debt with potential loss of capital . Debts that are assessed by credit institutions as being irrecoverable or losing capital. Including: Debts overdue for more than 360 days; Debts frozen pending Government settlement; Debts with restructured repayment terms overdue for more than 180 days according to the restructured term.
b/ Overdue debt ratio
+ The index used to assess the level of overdue debt is the overdue debt ratio.
Overdue debt
Overdue debt ratio = -------------------------------x 100%
Total outstanding debt
In which: Total outstanding debt includes
– Loans, overdrafts and financial leases
– Discounts and rediscounts of valuable documents
– Factoring
– Other forms of credit
1.2.3.2 Bad debt and bad debt ratio
a/ Bad debt (Non Performing Loans – NPL )
Bad debts are overdue debts, but at a more serious level, so they are called bad debts. Bad debts can seriously affect the business results of the bank, so they need to be closely monitored and managed. Bad debts include:
- Overdue debt in group 3 - Substandard debt
- Overdue debt in group 4 - Doubtful debt
- Overdue debt in group 5 - Debt with potential loss of capital
According to Decision No. 493/2005/QD-NHNN dated April 22, 2005, bad debts of credit institutions include the following debt groups:
+ Substandard debt group (Group 3 debt): Includes debts that credit institutions assess as being unable to recover principal and interest when due and are likely to lose a portion of principal and interest. Including: Debts overdue from 91 to 180 days; Debts with restructured repayment terms overdue less than 91 days according to the restructured term.
+ Doubtful debt group (Group 4 debt): Includes debts that are assessed by credit institutions as having a high risk of loss. Including: Debts overdue from 181 to 360 days; Debts with restructured repayment terms overdue from 91 to 180 days according to the restructured term.
+ Group of debts with the possibility of losing capital (Group 5 debt): Includes debts that credit institutions assess as no longer recoverable or losing capital. Including: Overdue debts
Overdue over 360 days; Debts frozen pending Government settlement; Debts with restructured repayment terms overdue over 180 days according to the restructured term.
b/ Bad debt ratio
The percentage of bad debt compared to total outstanding debt at the time of comparison. The bad debt ratio shows the level of danger that a commercial bank is facing, and therefore must have measures to resolve it, if it does not want its bank to fall into a dangerous situation.
Bad debt ratio = Total bad debt / Total outstanding debt
According to the regulations of the State Bank of Vietnam, according to Decision 493/2005/QD-NHNN, the bad debt ratio must not exceed 5%.
1.2.3.3 Credit risk coefficient
Credit risk management
Total outstanding loansx 100%

Total assets
This ratio shows the proportion of credit items in assets, the larger the credit item in total assets, the greater the profit but at the same time the credit risk is also very high. Normally, the total outstanding loans of the bank are divided into 3 groups:
+ Outstanding loans of good quality: are loans with low risk but may not bring high income to the bank. These are also loans that account for a low proportion of the total outstanding loans of the bank.
+ The group of outstanding loans of average quality: are loans with acceptable risk levels and moderate income for the bank. This is the credit that accounts for the overwhelming proportion of the total outstanding loans of the bank.
+ Outstanding loans of bad quality: are loans with high risk but can bring high income to the bank. This is a credit that accounts for a low proportion of the total outstanding loans of the bank.
+ Substandard debt group: debts that credit institutions assess as being unable to recover principal and interest when due and are likely to lose a portion of principal and interest. Including: Debts overdue from 91 to 180 days; Debts with restructured repayment terms overdue less than 90 days according to the restructured term.
+ Doubtful debt group: debts that are assessed by credit institutions as having a high probability of loss. Including: Debts overdue from 181 to 360 days; Debts with restructured repayment terms overdue from 90 to 180 days according to the restructured term.
+ Group of debts with the possibility of losing capital: debts that credit institutions assess as being irrecoverable or losing capital. Including: Debts overdue for more than 360 days; Debts frozen pending Government settlement; Debts with restructured repayment terms overdue for more than 180 days according to the restructured term.
1.2.3.4 Outstanding debt on mobilized capital
This indicator shows how much mobilized capital is used to lend to the economy. Outstanding debt on mobilized capital also indirectly reflects the bank's ability to mobilize capital. This large indicator shows that mobilized capital participating in outstanding debt is low, and the bank's ability to mobilize capital is not good.
Debt
on capital
Debt x 100% of mobilized capital

The higher the ratio of outstanding debt to mobilized capital, the greater the credit risk. However, if this ratio is too low (less than 50%), the bank's business activities will not be effective, because the level of using mobilized capital for profitable assets is low.
1.2.3.5 Debt collection ratio
A high debt collection ratio shows that debt collection is progressing well and credit risk is low. This indicator also shows the bank's ability to recover debt from loans to customers.
Debt collection system
Debt collectionx 100%

Loan turnover
Debt collection ratio reflects cash inflow and outflow in credit activities. If cash outflow is greater than cash inflow (ratio less than 100%), the outstanding debt will increase.
But the efficiency of using credit capital of the economy is not commensurate, there are no results, on the contrary, the debt collection turnover is larger, the outstanding debt will decrease, credit activities are narrowed. Both of these cases are not good. Therefore, in credit management, it is necessary to maintain the debt collection ratio from about 75% to 90% which is considered reasonable.
1.2.4 Causes of credit risk
1.2.4.1 Objective reasons :
Objective causes have impacts and influences on a large scale.
+ Due to fluctuations in the economic environment (domestic, global)
+ Inadequacies in state mechanisms and policies.
+ The legal corridor for banking activities is not complete.
+ Force majeure (natural disasters, epidemics...)
1.2.4.2 Causes related to the borrower .
+ Unstable and unsteady production and business situation
+ Bad financial situation
+ Business management is still limited
+ The borrower's unfriendly and uncooperative attitude
+ Phenomenon of intentional, deliberate fraud
Most businesses when borrowing capital from banks have specific and feasible business plans, but there are also some businesses, especially in the non-state sector, that intentionally falsify accounting data to create artificial stability, to deceive the bank, if not checked, analyzed and considered, they may be at risk. The number of businesses that use capital for the wrong purpose, intentionally defraud banks to appropriate assets, although not many, but not non-existent, there are even extremely serious and serious cases that arise , related to the reputation of officials, negatively affecting other businesses.
Poor business management capacity is also a reason for risk. Many businesses invest in many areas beyond their management capacity. The business scale is too large compared to management thinking, which is the reason for the bankruptcy of feasible business plans that should have been successful in reality.
Enterprises borrow capital from many banks at the same time, making monitoring and management complicated, making it difficult to track cash flow, leading to overlapping use of loans and chain-level insolvency.
The financial situation of enterprises is weak and lacks transparency. Small scale of equity capital and unbalanced financial structure are common characteristics of most Vietnamese enterprises. Financial accounting management is still arbitrary, unsynchronized, and reactive, making the information obtained from banks inaccurate and only formal. Therefore, when bank staff prepare financial analysis reports of enterprises based on data provided by enterprises, it is often unrealistic and too inaccurate, and risks are inevitable.
1.2.4.3 Causes related to the lending bank
+ Unreasonable credit policy
+ Not yet promoting autonomy and self-responsibility in credit activities
+ Not correctly determining the scale and growth rate of credit
+ No reasonable customer policy
+ Lack of flexibility in interest rates and interest rate incentives
+ No reasonable competitive and marketing strategy
+ The lending process has many loopholes that customers take advantage of.
+ Professional qualifications of credit officers are still limited.
+ Poor business ethics
The causes belong to the lenders, first of all, banks still lack a consistent credit policy, the credit policy here must include a general orientation for lending, short-term, medium-term and long-term credit regimes, regulations on loan guarantees, and a list of customer selection in each period. Banks do not have enough information on statistical data to analyze and evaluate customers, leading to incorrect determination of the effectiveness of the loan application plan, or determining the loan and repayment terms that are not suitable for the customer's business plan.
Laxity in the supervision process before, during and after making the bank fail to promptly detect the misuse of capital by customers.
Banks put too much trust in mortgaged assets, pledged assets, guarantees, and insurance, considering them as a sure guarantee for loan recovery.
Pursuing quantitative achievements or planned targets while ignoring credit quality and trusting too much in the customer's business plan.
The professional capacity and ethics of some bank credit officers have not kept up with the requirements. Management, use and treatment of bank officers are not satisfactory, and talented officers cannot be retained.
Competition between banks is too fierce and not even really healthy, chasing after scale, ignoring standards and conditions in lending, and lacking concern for loan quality.
1.2.5 Impact of credit risk
1.2.5.1 Impact on banking operations
When credit risk occurs, the bank cannot collect the granted credit capital and loan interest, but the bank must pay the principal and interest on the mobilized amount when due, this will cause the bank to lose balance in revenue and expenditure, the credit capital turnover will decrease, making the bank's business ineffective, and the bank's costs will increase compared to expectations.
If a loan is irrecoverable, the bank must use its own capital to pay the depositors. To some extent, if the bank does not have enough capital to pay the depositors, the bank will fall into a state of insolvency, which can lead to liquidity risk. As a result, the business scale will shrink, financial capacity will decrease, reputation and competitiveness will decrease not only in the domestic market but also spread to other countries. The bank's business results will get worse and worse, which can lead to losses or bankruptcy if there are no timely measures to handle and overcome.
1.2.5.2 Impact on socio-economic
A commercial bank is a financial intermediary organization that specializes in mobilizing idle capital in the economy to lend to organizations, businesses and individuals in need. Therefore, when credit risks occur, not only the bank suffers losses but the interests of depositors are also affected.
When a bank encounters a large credit risk, it will affect depositors, causing them to panic, fear and rush to withdraw money, not only at the bank with the problem but also at other banks, causing difficulties for the entire banking system. A liquidity crisis occurs and seriously affects the existence and development of the banking system.
The banking system is affected, ineffective operation will affect the entire socio-economic system. It can cause the economy to decline, inflation to increase, purchasing power to decrease, unemployment to increase, and social instability.
In summary, credit risks of banks occur at different levels, mild risks also cause banks to lose profits, severe risks cause banks to not collect enough capital and interest, or lose both capital and interest, leading to bank losses. If this situation persists and cannot be resolved, the bank will go bankrupt, causing serious consequences for the economy in general and the banking system in particular. Therefore, it requires bank managers to be extremely cautious and take appropriate measures to prevent and limit credit risks.
1.2.6 Quantifying credit risk
Credit risk quantification is the process of building an appropriate model to quantify the level of risk posed by customers, thereby determining the risk premium and maximum safe credit limit for a customer as well as setting up risk provisions.
The models that are relatively commonly applied when quantifying credit risk include:
+1.2.6.1 Moody's and Standard & Poor's rating models:
Credit risk is often expressed in the ratings of bonds and loans. These ratings are provided by a number of private rating services, of which Moody's and Standard & Poor's are the best. For Moody's ratings

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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