Southern Power Corporation, National Power Transmission Corporation, Hoa Binh Hydropower Company and Power Transmission Company 1.
To analyze and evaluate the impact of the results of human resource development and the role of human resources in electricity production and business in Vietnam in the period 2001-2009, the thesis used the growth accounting method and applied the Cobb-Douglas production function to quantify the impact of human resources on the growth of added value of electricity production and business.
Based on the scientific theory, in order to study the practical activities of developing human resources, to make findings, proposals and recommendations to improve this work at EVN in the coming time, the author has applied the method of researching real situations "case study" at some units such as Hanoi Power Corporation, Power Transmission Corporation and the Parent Company - Vietnam Electricity Group. The time of conducting the survey and research focused on the years 2008, 2009 and early 2010, which was the period of rearrangement of the model of some units in the stages of electricity production and business.
5. Research situation
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Identify Rating Levels and Rating Scales
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of the islanders. Therefore, this indicator will be divided into two sub-indicators:
a1. Natural tourism attractiveness a2. Cultural tourism attractiveness
b. Tourist capacity
The two island communes in Quan Lan have different capacities to receive tourists. Minh Chau Commune is home to many standard hotels and resorts, attracting high-income domestic and international tourists. Meanwhile, Quan Lan Commune has many motels mainly built and operated by local people, so the scale and quality are not high, and will be suitable for ordinary tourists such as students.
c. Time of exploitation of Quan Lan Island Commune:
Quan Lan tourism is seasonal due to weather and climate conditions and festivals only take place on certain days of the year, specifically in spring. In Quan Lan commune, the period from April to June and from September to November is considered the best time to visit Quan Lan because the cultural tourism activities are mainly associated with festivals taking place during this time.
Minh Chau island commune:
Tourism exploitation time is all year round, because this is a place with a number of tourist attractions with diverse ecosystems such as Bai Tu Long National Park Research Center, Tram forest, Turtle Laying Beach, so besides coming to the beach for tourism and vacation in the summer, Minh Chau will attract research groups to come for tourism combined with research at other times of the year.
d. Sustainability
The sustainability of ecotourism sites in Quan Lan and Minh Chau communes depends on the sensitivity of the ecosystems to climate changes.
landscape. In general, these tourist destinations have a fairly high level of sustainability, because they are natural ecosystems, planned and protected. However, if a large number of tourists gather at certain times, it can exceed the carrying capacity and affect the sustainability of the environment (polluted beaches, damaged trees, animals moving away from their habitats, etc.), then the sustainability of the above ecosystems (natural ecosystems, human ecosystems) will also be affected and become less sustainable.
e. Location and accessibility
Both island communes have ports to take tourists to visit from Van Don wharf:
- Quan Lan – Van Don traffic route:
Phuc Thinh – Viet Anh high-speed boat and Quang Minh high-speed boat, depart at 8am and 2pm from Van Don to Quan Lan, and at 7am and 1pm from Quan Lan to Van Don. There are also wooden boats departing at 7am and 1pm.
- Van Don - Minh Chau traffic route:
Chung Huong high-speed train, Minh Chau train, morning 7:30 and afternoon 13:30 from Van Don to Minh Chau, morning 6:30 and afternoon 13:00 from Minh Chau to Van Don.
f. Infrastructure
Despite receiving investment attention, the issue of infrastructure and technical facilities for tourism on Quan Lan Island is still an issue that needs to be resolved because it has a direct impact on the implementation of ecotourism activities. The minimum conditions for serving tourists such as accommodation, electricity, water, communication, especially medical services, and security work need to be given top priority. Ecotourism spots in Minh Chau commune are assessed to have better infrastructure and technical facilities for tourism because there are quite complete and synchronous conditions for serving tourists, meeting many needs of domestic and foreign tourists.
3.2.1.4. Determine assessment levels and assessment scales
Corresponding to the levels of each criterion, the index is the score of those levels in the order of 4, 3, 2, 1 decreasing according to the standard of each level: very attractive (4), attractive (3), average (2), less attractive (1).
3.2.1.5. Determining the coefficients of the criteria
For the assessment of DLST in the two communes of Quan Lan and Minh Chau islands, the students added evaluation coefficients to show the importance of the criteria and indicators as follows:
Coefficient 3 with criteria: Attractiveness, Exploitation time. These are the 2 most important criteria for attracting tourists to tourism in general and eco-tourism in particular, so they have the highest coefficient.
Coefficient 2 with criteria: Capacity, Infrastructure, Location and accessibility . Because the assessment area is an island commune of Van Don district, the above criteria are selected by the author with appropriate coefficients at the average level.
Coefficient 1 with criteria: Sustainability. Quan Lan has natural and human-made ecotourism sites, with high biodiversity and little impact from local human factors. Most of the ecotourism sites are still wild, so they are highly sustainable.
3.2.1.6. Results of DLST assessment on Quan Lan island
a. Assessment of the potential for natural tourism development
For Minh Chau commune:
+ Natural tourism attractiveness is determined to be very attractive (4 points) and the most important coefficient (coefficient 3), so the score of the Attractiveness criterion is 4 x 3 = 12.
+ Capacity is determined as average (2 points) and the coefficient is quite important (coefficient 2), then the score of Capacity criterion is 2 x 2 = 4.
+ Exploitation time is long (4 points), the most important coefficient (coefficient 3) so the score of the Exploitation time criterion is 4 x 3 = 12.
+ Sustainability is determined as sustainable (4 points), the important coefficient is the average coefficient (coefficient 1), so the score of the Sustainability criterion is 4 x 1 = 4 points
+ Location and accessibility are determined to be quite favorable (2 points), the coefficient is quite important (coefficient 2), the criterion score is 2 x 2 = 4 points.
+ Infrastructure is assessed as good (3 points), the coefficient is quite important (coefficient 2), then the score of the Infrastructure criterion is 3 x 2 = 6 points.
The total score for evaluating DLST in Minh Chau commune according to 6 evaluation criteria is determined as: 12 + 4 + 12 + 4 + 4 + 6 = 42 points
Similar assessment for Quan Lan commune, we have the following table:
Table 3.3: Assessment of the potential for natural ecotourism development in Quan Lan and Minh Chau communes
Attractiveness of self-tourismof course
Capacity
Mining time
Sustainability
Location and accessibility
Infrastructure
Result
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
CommuneMinh Chau
12
12
4
8
12
12
4
4
4
8
6
8
42/52
Quan CommuneLan
6
12
6
8
9
12
4
4
4
8
4
8
33/52
b. Assessment of the potential for humanistic tourism development
For Quan Lan commune:
+ The attractiveness of human tourism is determined to be very attractive (4 points) and the most important coefficient (coefficient 3), so the score of the Attractiveness criterion is 4 x 3 = 12.
+ Capacity is determined to be large (3 points) and the coefficient is quite important (coefficient 2), then the score of the Capacity criterion is 3 x 2 = 6.
+ Mining time is average (3 points), the most important coefficient (coefficient 3) so the score of the Mining time criterion is 3 x 3 = 9.
+ Sustainability is determined as sustainable (4 points), the important coefficient is the average coefficient (coefficient 1), so the score of the Sustainability criterion is 4 x 1 = 4 points.
+ Location and accessibility are determined to be quite favorable (2 points), the coefficient is quite important (coefficient 2), the criterion score is 2 x 2 = 4 points.
+ Infrastructure is rated as average (2 points), the coefficient is quite important (coefficient 2), then the score of the Infrastructure criterion is 2 x 2 = 4 points.
The total score for evaluating DLST in Quan Lan commune according to 6 evaluation criteria is determined as: 12 + 6 + 6 + 4 + 4 + 4 = 36 points.
Similar assessment with Minh Chau commune we have the following table:
Table 3.4: Assessment of the potential for developing humanistic eco-tourism in Quan Lan and Minh Chau communes
Attractiveness of human tourismliterature
Capacity
Mining time
Sustainability
Location and accessibility
Infrastructure
Result
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Quan CommuneLan
12
12
6
8
9
12
4
4
4
8
4
8
39/52
Minh CommuneChau
6
12
4
8
12
12
4
4
4
8
6
8
36/52
Basically, both Minh Chau and Quan Lan localities have quite favorable conditions for developing ecotourism. However, Quan Lan commune has more advantages to develop ecotourism in a humanistic direction, because this is an area with many famous historical relics such as Quan Lan Communal House, Quan Lan Pagoda, Temple worshiping the hero Tran Khanh Du, ... along with local festivals held annually such as the wind praying ceremony (March 15), Quan Lan festival (June 10-19); due to its location near the port and long exploitation time, the beaches in Quan Lan commune (especially Quan Lan beach) are no longer hygienic and clean to ensure the needs of tourists coming to relax and swim; this is also an area with many beautiful landscapes such as Got Beo wind pass, Ong Phong head, Voi Voi cave, but the ability to access these places is still very limited (dirt hill road, lots of gravel and rocks), especially during rainy and windy times; In addition, other natural resources such as mangrove forests and sea worms have not been really exploited for tourism purposes and ecotourism development. On the contrary, Minh Chau commune has more advantages in developing ecotourism in the direction of natural tourism, this is an area with diverse ecosystems such as at Rua De Beach, Bai Tu Long National Park Conservation Center...; Minh Chau beach is highly appreciated for its natural beauty and cleanliness, ranked in the top ten most beautiful beaches in Vietnam; Minh Chau commune is also home to Tram forest with a large area and a purity of up to 90%, suitable for building bridges through the forest (a very effective type of natural ecotourism currently applied by many countries) for tourists to sightsee, as well as for the purpose of studying and researching.
Figure 3.1: Thenmala Forest Bridge (India) Source: https://www.thenmalaecotourism.com/(August 21, 2019)
3.2.2. Using SWOT matrix to evaluate Quan Lan island tourism
General assessment of current tourism activities of Quan Lan island is shown through the following SWOT matrix:
Table 3.5: SWOT matrix evaluating tourism activities on Quan Lan island
Internal agent
Strengths- There is a lot of potential for tourism development, especially natural ecotourism and humanistic ecotourism.- The unskilled labor force is relatively abundant.- resource environmentunpolluted, still
Weaknesses- Poorly developed infrastructure, especially traffic routes to tourist destinations on the island.- The team of professional staff is still weak.- Tourism products in general
quite wild, originalintact
general and DLST in particularalone is monotonous.
External agents
Opportunity- Tourism is a key industry in the socio-economic development strategy of the province and Van Don economic zone.- Quan Lan was selected as a pilot area for eco-tourism development within the framework of the green growth project between Quang Ninh province and the Japanese organization JICA.- The flow of tourists and especially ecotourism in the world tends toincreasing
Challenge- Weather and climate change abnormally.- Competition in tourism products is increasingly fierce, especially with other localities in the province such as Ha Long, Mong Cai...- Awareness of tourists, especially domestic tourists, about ecotourism and nature conservation is not high.
Through summary analysis using SWOT matrix we see that:
To exploit strengths and take advantage of opportunities, it is necessary to:
- Diversify products and service types (build more tourism routes aimed at specific needs of tourists: experiential tourism immersed in nature, spiritual cultural tourism...)
- Effective exploitation of resources and differentiated products (natural resources and human resources)
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Human resource development of Vietnam Electricity Group - 13 -
Human resource development of Vietnam Electricity Group - 31 -
Solutions to Mobilize Investment Resources for Tourism Human Resource Development -
Human resource development strategy of Vietnam Pharmaceutical Corporation - 22
Research situation abroad:
In the world, since the 1990s, there have been many studies on human resource development and systematic human resource training, especially in the US, Europe and some developed countries such as the UK, Canada, Australia, etc. The most typical are the following studies and authors:

Kelly DJ, in a research result on human resource development of the development research working group of the Pacific Economic Cooperation Organization published in 2001 in the Human Resource Development Outlook magazine [79], presented the concepts of human resource development. From the development perspective, the research group believes that human resource development is a category within the overall process of human development.
Kristine Sydhagen and Peter Cunningham (2007) of Nelson Mandela Metropolitan University published a research work on the concept and content of human resource development in the Journal of Human Resource Development International [80]. Most recently, author Abdullsh Haslinda (2009) also focused on clarifying the concept, purpose and function of human resource development [66]. In these studies, the authors have synthesized the theory and practice of concepts and perspectives on human resource development in different scopes and perspectives from typical published studies in the world.
Regarding the concept and scope of human resource development in academic terms, Greg G. Wang and Judy Y. Sun (2009) published a study to clarify the boundaries of human resource development in the journal Human Resource Development International . In this article, the authors analyzed the distinction between the concept of human resource development and human capital development and human development in the social aspect, which can be applied to clarify the theoretical aspect of human resource research in an organization [73, pp.93-103].
Julia Storberg and Walker Claire Gubbins (2007) studied the social relationship between people and human resource development [78] and presented the content of human resource development in different scopes, taking into account the links and intertwined relationships between units in the organization and between the organization and the outside society.
Many recent studies on the methodology and content of human resource development have been published. The most typical are authors such as Charles Cowell et al. [68] and some other authors such as: W. Clayton Allen and Richard A. Swanson (2006), Timothy Mc Clernon and Paul B. Roberts [69], [70]. These studies all agree that the "systematic training model of analysis, design, development, implementation and evaluation (ADDIE)" used over the past 30 years in the world is the core content of human resource development in each organization.
However, up to now there has not been a systematic and in-depth study on human resource development for a corporation or company operating in the field of electricity production and business.
Domestic research situation:
It can be said that before the 1990s, there were very few published studies on human resource development in general as well as human resource development for an electricity organization. Since 2000, there have been many studies on human resource development in related fields such as education, training and some studies on human resource, organization, and labor at Vietnam Electricity Corporation, the predecessor of EVN. Typical recent studies are summarized below.
Regarding training and development of human resources in general, there are many research works and articles, among which some typical studies are:
- Key research at the ministerial level conducted by the National Economics University in 2003 with the topic "Knowledge economy and human resource training in Vietnam in the first decade of the 21st century", including many articles and discussions by scientists and education managers focusing mainly on the issue of education and training of the country to serve socio-economic development in the new period: integration and towards a knowledge economy;
- Author Nguyen Huu Dung, in the book "Effective use of human resources in Vietnam" [6] has systematized some basic issues on development, distribution and use of human resources in the period of building a market economy in Vietnam;
- Author Doan Van Khai (2005) published a study on the theory and practice of human resources for socio-economic development in Vietnam during the period of industrialization and modernization [17], providing viewpoints, directions and some macro-level solutions in the development and use of human resources in Vietnam in the period 2001-2010;
- Author Nguyen Trung (2007) has an article with main analysis on Vietnam's education system in the current period to propose comprehensive solutions for human resource development in Vietnam [58];
- The Central Institute for Economic Management (2008) published an article on "human development and human resource development", [63], which deeply analyzed the relationship and role of human resource development for human development in economic development, etc.
Regarding human resource development for an organization and enterprise , there have been many studies, including some typical studies as follows:
- Doctoral thesis in economics by Phan Thuy Chi (2008): “Training and developing human resources in economic universities of Vietnam through international training cooperation programs” [5]. This is a fairly systematic study on training and developing human resources in universities but is limited to examining the impacts through international training cooperation programs;
- The article “Training and development of human resources in state-owned enterprises” by Ngo Thi Minh Hang [12] published in 2008 presents a study on the current status of human resource development, mainly training activities in state-owned enterprises, through a survey of a number of enterprises in Hanoi. The author analyzed and gave some general comments on the weaknesses and shortcomings of training activities in these enterprises in recent times.
- Authors Pham Truong Hoang and Ngo Duc Anh, National Economics University: through research on human resource development for Vietnamese industrial enterprises compared with countries at different levels of economic development, it shows the characteristics of human resource development in these enterprises in the stages of building and accumulating technical capacity of each country [14].
Regarding the organizational model, labor, wages and human resources at Vietnam Electricity Corporation, there have been some recent studies such as:
- Master's thesis in economics by Pham Anh Tuan [56] with the topic "Main solutions to ensure labor force for the electricity production and business sector of Vietnam Electricity Corporation" completed in 2003 at the National Economics University;
- "Improving the production and business organization model of Vietnam Electricity Corporation" is a study by author Nguyen Anh Tuan [55], PhD thesis in economics research at the National Economics University published in 2003. The thesis systematizes the theoretical basis of electricity production and business organization and proposes an organizational model suitable for the trend of forming a competitive electricity market for Vietnam Electricity Corporation;
- “Improving salary management in the Vietnam Electricity industry”, PhD thesis in economics by Tran The Hung, researched at the National Economics University, published in 2008 [15];
- “Applying the theory of personal income distribution in a socialist-oriented market economy to Vietnam Electricity Corporation”, Doctoral thesis in economics by Dau Duc Khoi, completed in 2008 [20];
Regarding recent topics and projects related to training and human resource development for the Vietnam Electricity industry, there are:
- The project "Research on human resource development in the Vietnam Electricity industry" was carried out by the consulting group of Tokyo Electric Power Company - Japan (TEPCO) and domestic consultants (Hung Viet Company) [75] from December 2003 to June 2004. This is a short study to support the project "Training teachers/instructors in the Electricity industry" (JICA-EVN Project) sponsored by JICA - Japan to provide short-term training in 5 technical fields for Vietnam Electricity Corporation [51]. However, this study is only within the framework of a technical support project to assess the current status of human resource management and training at Vietnam Electricity Corporation.
- The report “Master plan for training and human resource development of Vietnam Electricity Corporation” was conducted by Ireland International Consulting Company - ESBI in 2003 within the framework of a consulting contract on planning human resource training [48]. This is the first international study on human resources and training to develop human resources for the Vietnam Electricity industry, mainly Vietnam Electricity Corporation.
However, this study aims to propose a plan for training human resources in groups of fields in a 5-year development period.
In short, up to now there have been many studies but only mentioned some related aspects such as labor, income and training, but there has not been any comprehensive and systematic research on human resource development for the Vietnam Electricity industry in general and for the Vietnam Electricity Group in particular.
6. Contributions of the Thesis
In theory:
- Systematizing the basic theoretical basis of human resources, its role and impact on socio-economic development. Using the accounting method and electricity production and business data to estimate the parameters of the Cobb-Douglas production function to evaluate the contribution of human resources to growth, the thesis shows that this application is not only suitable in theory but can be completely applied to consider the impact and contribution trends of human resources as well as capital factors, productivity of total factors within an enterprise.
- The thesis has clarified the nature and content of human resource development in an electricity organization, noting the goal of human resource structure in planning, improving the quality of human resources through the capacity of job positions and considering the completion of management organization as an important content.
- Analyzing the characteristics of human resources and electricity production and business, the thesis clarifies the factors affecting the human resources development activities of an electricity organization in the current period.
In practice:
- The thesis analyzes the contribution level and impact trend of NNL on the results of electricity production and business in Vietnam in the period 2001-2009 as well as labor productivity of EVN and gives important assessments on the quality of growth and development of EVN in recent times in electricity production and business.
- Based on the research on the experience of implementing human resource development in electricity enterprises in ASEAN countries and Japan with similar organizational and operational models to EVN, the thesis has drawn valuable lessons applicable to the Vietnamese Electricity industry and EVN.
- Analysis to clarify the current status and results of human resource development activities at Vietnam Electricity Group, pointing out the limitations and causes of the limitations of this work at the Group in recent times.
- Through analysis of the strategy and plan for developing electricity production and business, the trend of restructuring the electricity industry and factors affecting EVN's human resource development, the thesis has forecasted 3 types of reasonable human resource structures for electricity production and business and requirements for improving the quality of human resources as a basis for orienting EVN's human resource development until 2015.
- Based on the theory and practice of human resource development systematized in Chapter 1, the analysis results in Chapter 2, the Thesis proposes the objectives, development directions and proposes scientifically and practically based solutions for human resource development to meet the electricity production and business goals by 2015 and to complete this work at Vietnam Electricity Group.
7. Structure of the Thesis:
In addition to the introduction, conclusion and recommendations, the appendix including 9 appendices and the list of references, the Thesis is presented in 3 chapters.
Chapter 1: Basic theoretical issues on human resource development in the electricity industry and international experience.
Chapter 2: Current status of human resource development of Vietnam Electricity Group.
Chapter 3: Directions and solutions for human resource development of Vietnam Electricity Group to 2015.
Chapter 1
BASIC THEORETICAL ISSUES ON HUMAN RESOURCE DEVELOPMENT IN THE ELECTRICITY INDUSTRY AND INTERNATIONAL EXPERIENCE
1.1 HUMAN RESOURCES WITH SOCIO-ECONOMIC DEVELOPMENT
1.1.1 Human resources
1.1.1.1 Concept of human resources
Human resources (HR) or also known as “human resources” originates from the English phrase “human resource” which has been widely used since the 60s of the 20th century in many Western countries and some Asian countries, and has now become popular in the world. In the early years of the 20th century, HR was mainly concerned with the use and exploitation of labor. By the 1920s, the concept of labor, a factor in production, was recognized as a factor that needed to be suitable and closely linked to the enterprise.
The concept of human resources is considered in different scopes and approaches. In general, human resources are understood as the sum of human potentials of a country, territory or industry in a certain period [6]. The first and most basic potential of human resources is labor potential, including physical, mental and personality capacity of workers corresponding to a certain structure required by the socio-economic system. According to this understanding, the concept of human resources is abstract. However, as a source of labor for society, human resources include the entire population with the ability to work and are social human resources. In the field of labor, human resources are understood in a narrower sense, including the working-age population with the ability to work. With this understanding, human resources are equivalent to the concept of labor resources [52].
In Vietnam, according to the General Statistics Office, NNL includes people aged 15 and over who have jobs (working workers) and





