Solutions to Mobilize Investment Resources for Tourism Human Resource Development

Training qualified teachers and facilities at key tourism training institutions is necessary.

Along with the theoretical and practical training process, testing, evaluation and recognition of learning outcomes are equally important in training quality management. Only good testing and evaluation can determine training outcomes, so testing and evaluation must be carried out strictly and rigorously, and it is necessary to have a board of examiners who are trained and experienced. Recognition of learning outcomes is not simply the granting of a degree or certificate to students after a training course, but also demonstrates the value, reputation and quality of the training institution, which is evaluated and recognized by reality and users.

3.3.1.4. Promote linkage and cooperation in training

In the trend of regional and international integration, training cooperation with domestic tourism training institutions as well as effectively exploiting international cooperation activities on tourism training create conditions for Quang Ninh tourism training institutions to expand training forms and exchange training experiences as well as exchange students and teachers to improve their qualifications.

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Training cooperation with domestic schools is an opportunity for tourism training institutions, specifically Ha Long College of Culture, Arts and Tourism, to open joint training systems to create conditions for learners to improve their qualifications, degrees, and human resources with higher quality, equipped with knowledge from simple to complex, from practical to theoretical summary. To carry out this cooperation, it is required that the linked institutions have unity, synchronization, and standardization of knowledge and programs of each major from low to high. In addition, training cooperation also contributes to teacher exchange, creating opportunities to learn, improve qualifications and teaching methods.

Training linkage between enterprises and tourism training establishments aims to develop training models at enterprises according to orders and addresses, contributing to orienting the training profession according to demand, tightening the relationship between enterprises and training establishments in improving the effectiveness of the training process of the establishment. This can be considered a very economical training linkage model, bringing efficiency and multi-faceted benefits to both the user and the supplier of tourism human resources.

Linking with foreign tourism training institutions is a condition for tourism training institutions in Quang Ninh to learn from experience in training and developing tourism human resources. Moreover, promoting this cooperative relationship will contribute to enhancing the position of training institutions, attracting certain resources from foreign training institutions.

3.3.2. Solutions to mobilize investment resources for tourism human resource development

Investing in human resource development - human capital is an investment that brings long-term and sustainable efficiency. In order for Quang Ninh tourism to become a key economic sector and move towards sustainable development, determining the development of tourism human resources with sufficient quantity and strong quality is an important task. One of the solutions contributing to the successful implementation of that task is: mobilizing investment resources for tourism human resource development, including financial mobilization, experience mobilization, knowledge mobilization, technical equipment support, etc.

3.3.2.1. Mobilizing financial investment resources for tourism human resource development

* Investment source from the state budget: Currently, Quang Ninh province has also allocated a financial source from the state budget for the cause of developing human resources to serve the development of industrialization and modernization, including tourism human resources. This is a very large source of financial investment, but compared to the needs

In terms of current practical needs and future development of the industry, this investment source has not met the requirements. In the conditions of Quang Ninh province with many advantages in tourism development, allocating a large financial source from the State budget to invest in human resource development is very necessary. Investment sources from the State budget are mainly for equipping, repairing and purchasing new equipment, technical training facilities (including basic construction) to ensure a modern and standard tourism training facility. In addition, investment for those directly involved in tourism human resource development training activities is important, which can be seen as a form of treatment and encouragement. It is necessary to have a Provincial Tourism Human Resource Development Fund.

* Investment sources from the tourism industry itself: It can be seen that currently, this source is very small, mainly used for short-term training of civil servants of state management agencies on tourism (there is also a part of support from the provincial budget), a part of the revenue of tourism and hotel enterprises is invested in training and fostering human resources working at the enterprise.

Investment from the tourism industry itself for tourism human resource development is a completely legitimate investment, bringing practical benefits to the development of the industry itself. To have financial resources from the industry to invest in tourism human resource development, the tourism industry needs a specific financial mechanism. When having financial investment from the tourism industry, the development of tourism human resources is also more focused and has a clear orientation, linked to the reality of the industry...

* Foreign investment sources: This is a fairly large source of investment for tourism human resource development activities. Usually these investment sources are projects of international organizations, funding sources, etc. This source is often

used to invest in large items such as building and upgrading technical facilities, providing and supplementing, even equipping new, synchronizing teaching and learning equipment, supplementing and developing programs, textbooks, granting short-term and long-term scholarships for training and fostering students and teachers. Currently, Ha Long College of Culture, Arts and Tourism is one of the training institutions in the country that has been assessed by the European Community's Tourism Human Resources Development Project to provide standard practice equipment for a number of professions. However, this investment source is still not fully meeting the development needs.

* Investment source from learners: This is the source from tuition contributions of learners at tourism training institutions. Since the state has had a socialization policy in the field of education and training, tourism training institutions have relied mainly on this source to invest in equipment for teaching, learning, building programs, textbooks, training, teacher training, building libraries, classrooms, costs for practice, internships, and salaries for teachers. In fact, if only relying on this source of revenue, investment in tourism human resource development will encounter many difficulties. Should there be a combination, according to the model: School - Enterprise - Learner jointly bear the training costs, this will enhance the responsibility for training and developing human resources of tourism training institutions, towards training according to the address, in line with market demand, enterprises and learners benefit together, while the quality of training is increased.

* Investment sources from society: This is a relatively large source of investment capital, if there are appropriate mechanisms and policies, it will be able to mobilize a large amount from society. In fact, thanks to tourism, the socio-economic conditions of Quang Ninh have also changed a lot, people's lives have been improved, the development of tourism is also a driving force for other industries to develop together. Thanks to that, mobilizing resources

Social investment as well as social attention to tourism human resource development activities will be very favorable and contribute greatly to the development of the industry.

Financial investment areas for human resource development should focus on: investment in training and fostering tourism teachers and lecturers; investment in facilities and equipment for teaching and learning; investment in developing programs, textbooks, and video tapes on tourism; investment in practice, internship, and internship hours for students; investment in retraining and fostering tourism human resources at enterprises and state management agencies on tourism. To avoid wasting investment resources, it is necessary to have reasonable management and allocation of capital, classify key investment areas, and establish a Fund for training, fostering, and developing tourism human resources in Quang Ninh.

3.3.2.2. Mobilizing intellectual resources for tourism human resource development

Knowledge resources are invaluable assets of every country. Any country with a large amount of these resources is a rich and developed country. For the development of human resources in general, and the development of tourism human resources in particular, attracting and exploiting knowledge resources is extremely necessary. Knowledge resources include: Knowledge, intelligence, skills, experience, technology, etc. of experts, researchers, lecturers, managers, artisans, etc. serving the development of tourism human resources and it is necessary to identify the exploitation of knowledge resources as a strategic task because investing in people is an investment that brings many benefits to sustainable development. Thus, to meet the development requirements of the industry in the future, the tourism industry of Quang Ninh needs to focus on many areas, in which attracting and exploiting knowledge resources for human resource development needs to be emphasized.

Firstly, attract the participation of scientists and lecturers at universities and research institutes of the domestic tourism industry in teaching. This will help to raise the level of education, training and human resource development in tourism in Quang Ninh.

Second, organize seminars and conferences to exchange experiences in tourism development as well as policies for tourism human resource development, attract and learn from the experiences of experts and leading scientists at home and abroad. On the other hand, it is necessary to encourage and create conditions for overseas Vietnamese or foreigners who are capable of returning to the country to participate in teaching or cooperating with domestic tourism schools in training, scientific research, and financial support.

Third, strengthen international cooperation to attract and exploit external knowledge resources for tourism human resource development activities, participate in the Asia-Pacific Training Institutions Network (APETIT), the ASEAN Tourism Training Institutions Network (ATTEN), and invite foreign tourism experts to exchange and learn experiences.

Fourth, attract skilled artisans from within and outside the country to participate in teaching as well as directly working in the tourism industry in Quang Ninh for a period of time. This contributes to overcoming the difficulties of lacking artisans and skilled human resources in Quang Ninh tourism.

Fifth, attract managers and skilled and experienced workers to participate in teaching activities.

Sixth, it is necessary to have a plan to train, foster and prepare intellectual resources for the province by sending talented people with good qualities, who are working and will work in the tourism industry to study in countries with developed tourism industries using state budget as well as through the results of international cooperation activities, in addition to policies to encourage studying abroad.

Foreign sources of self-sufficiency focus on the industries that the province's tourism industry needs.

3.3.3. Solutions for state management of tourism human resource development

State management of tourism human resource development is the process of evaluating, planning and effectively using all forms, methods, policies and measures to improve and enhance the quality of human resources, meeting the human resource requirements for the development of the industry in each stage of development. The State plays an important role in preparing, mobilizing, developing and effectively and reasonably using human resources for the development process. These roles are demonstrated through tools and mechanisms to influence human resources in order to create the quantity and quality of human resources to meet the requirements of tourism development in the future.

First of all, it is necessary to develop a human resource development plan based on the development orientation of the province and the country and the tourism human resource development strategy of the country. This is the basis for orientation and orders for human resource development training. It is necessary to determine synchronous training from service staff to business management staff, state management staff, science and technology staff, ensuring both quantity and quality, prioritizing the development of human resource quality. Currently, the planning of human resource development as well as the work of statistics and forecasting tourism human resources in the province have not received due attention, focus and investment. This has a significant impact on the preparation of human resources for the future tourism development of the province.

The tourism human resource development plan plays an important role, is the goal and driving force for the development of the industry. In order to forecast and build a specific plan, it is necessary to coordinate many tasks, including detailed investigation and statistics on the quantity and quality of current tourism human resources.

Currently, along with the industry development targets in the past and on the basis of the orientations and potentials of Quang Ninh tourism for the future is necessary.

Building a system of legal documents to create a legal corridor for tourism human resource development, at the same time it is necessary to build a system of policies for tourism human resource development to create motivation and encourage all resources to be ready to support the development of tourism human resources.

Develop policies on the use of trained tourism human resources and on investing resources in human resource development.

Building a coordination mechanism between relevant agencies from central to local levels in human resource development work.

There needs to be a system of job title standards for each job position in the tourism industry, including standards for human resource development training activities such as: facilities and equipment for training; qualifications and qualities of teachers; programs, content, textbooks, teaching methods, etc.

Strengthen state management of tourism human resource training and development, ensure close coordination between state management agencies, training institutions and enterprises in training, fostering and using tourism human resources. Further strengthen the role of state management in organizing, implementing, inspecting and examining tourism human resource training and development activities, strictly handle violations in management and training.

Strengthening the capacity of state management staff in tourism human resource development to overcome weaknesses and shortcomings in qualifications, abilities, working style, specialized knowledge, etc.

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